softwareAmazing Charts EMR Software Reviews
94 Reviews
Overall Rating
3.8
94 Reviews
Rating Distribution
5
(34)
4
(32)
3
(14)
2
(7)
1
(7)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.8
94 Reviews
Rating Distribution
5
(34)
4
(32)
3
(14)
2
(7)
1
(7)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Feedback
Feedback
Pros
In general, its a positive experience.
Cons
While Gantt charts are manageable, full project management scheduling can sometimes get complex.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Arun
Education Management, 101-500 employees
Sep 15, 2023
Cheap, Broken, No Customer Service, Will nickel and dime, Get everything in writing
Cheap, Broken, No Customer Service, Will nickel and dime, Get everything in writing
Pros
The software offers simplicity in charting, and it could be decent if it functioned as advertised.
Cons
There are several significant issues with the software. Basic features like printing patient medical records for subpoenas or having diagnosis codes appear on orders and automatically attach to charts dont work as expected. Pricing negotiations can lead to unexpected charges, and customer service is practically nonexistent. The software has fundamental flaws and missing functionalities. Customer support often dismisses issues, labeling them as low priority with no clear resolution timeline.
Ease of use
4
Value for money
6
Customer Support
5
Functionality
5
Anonymous
N/A, 11-50 employees
Jul 01, 2023
Amazing Chart is electronic health record (EHR) software that enhances productivity and efficiency in patient treatment.
Amazing Chart is electronic health record (EHR) software that enhances productivity and efficiency in patient treatment.
Pros
Amazing Chart has experienced significant growth due to its versatility and ability to manage the entire patient care cycle. It offers comprehensive management focusing on peoples well-being by allowing us to handle electronic health records, population health, and other related tasks. Furthermore, Amazing Chart integrates with other applications, including laboratory systems, which is an essential feature. Managing appointments ensures that patients do not experience long wait times before their appointments, as they are informed of the schedule ahead of time. The system also allows for modifications to the appointment schedule, allocation of specific time periods for each patients care, sending reminders, and other useful features.
Cons
Amazing Chart offers comprehensive customer service monitoring with essential features for effective management and maintaining a record that enhances value and ensures quick service delivery. However, the platforms usability can be improved from a technological standpoint, specifically regarding the interfaces appearance, simplicity, and visualizations.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Jose
Computer Software, 1001 - 5000 employees
Apr 15, 2023
Versatile Software with Comprehensive Patient Care Management
Versatile Software with Comprehensive Patient Care Management
Pros
Amazing Chart has shown remarkable growth owing to its adaptability and its capability to manage the entire patient care cycle, providing comprehensive management centered around the well-being of individuals. Apart from managing electronic health records and population health, it also offers integrations with other necessary applications, such as laboratory systems. One notable feature is the appointment management system that reduces patient waiting times by providing advance knowledge of the schedule, allowing for appointment changes, assigning specific time slots for each patients care, issuing reminders, and much more.
Cons
Although Amazing Chart excels in customer service monitoring with all the essential features for successful management and creating a valuable history that ensures short service times, there are opportunities for improvement from a technological perspective. Specifically, the platforms look, feel, and visualization could be enhanced to provide a more intuitive user experience.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Jose P.
Computer Software, 1001-5000 employees employees
Apr 07, 2023
Solid, jack-of-all, EHR for tight budgets
Solid, jack-of-all, EHR for tight budgets
Pros
I work in a fairly mid-sized specialty clinic operating on a narrow budget since COVID. AC’s worked well for us so far: comes with all the EHR features we need minus the expensive bluster you find in other ‘leading’ platforms. You don’t need to look elsewhere.
Cons
Their online tutorials on official channels are outdated and confusing.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Peter S. Morrison
Daisy Springs Medical Center, WI, Head Count: 10 employees
Mar 30, 2023
It’s cheaper than the other EMRs around
It’s cheaper than the other EMRs around
Pros
Definitely a cheap EMR option/program; every review seems to concur (the reason why I decided to go ahead with the subscription. Offers pretty much all the charting help we need – minus the technical fluff.
Cons
I’ve got a bone to pick with customer service – what’s up with occasional rudeness? It helps, though, that the troubleshooting manuals/tutorials on the site make these encounters very brief and often unnecessary.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Harry Claude W. Jr.
Montgomery Clinics, IL, Head-Count: 5-9 employees
Jan 31, 2023
Satisfactory
Satisfactory
Pros
A good part of Amazing Charts EMR is that you can customize it based on your skill level. If you are well-trained in the software then you can make more complex templates and perform high-level tasks. For new users, we can keep it simple and even use voice recognition software to do with less typing and more focus on the patients.
Cons
I like the fact that less clicking is involved in the system, but as soon as we get new upgrades; we need to re-customize and adjust it so that we don’t spend more time charting.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Tamara
Tamara Singleton MD, 2-10 employees employees
Nov 20, 2022
All in One is truly Everything into One!
All in One is truly Everything into One!
Pros
I have been using a server-based system with Amazing Charts. I have changed several EMR systems over the years and found this one to be the best in terms of reporting as well as ease of use. The best feature is that you can open multiple windows at the same time. Amazing Charts has a large pool of pharmacies in its system which is great for my patients. I like the fact that it can be integrated with other software, for example, a dictation one.
Cons
If they could focus on the basics such as different font styles and color coding. The letter writer could be improved.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Lane
TMS of Knoxville; Lane M. Cook, M.D., 2-10 employees employees
Oct 05, 2022
We are happy customers
We are happy customers
Pros
The best thing about this software is that it is not overly priced like others in the market. The pricing is decent for the features it offers. The decision support feature is outstanding I must say.
Cons
Even though customer support responds right away on chat, they never ever pick up any calls which is quite confusing.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Brian S
Office Manager, - employees
Sep 28, 2022
Remote access
Remote access
Pros
I’ve used 4 EMRs up till now, this one gives us remote access. It is cloud-based so it helps us access information from anywhere at any time on the go.
Cons
It is not interactive like those big EMRs like EPIC etc.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Kathy
Kathy ALvarez MD LLC, 2-10 employees employees
Sep 15, 2022
Ease of Use with Serious Customer Service Issues
Ease of Use with Serious Customer Service Issues
Pros
When it functions properly, the software is easy to use and comes at an affordable price.
Cons
Unfortunately, the customer service provided for this software is severely lacking. Despite paying extra for support, there is practically no response when assistance is needed. For instance, we faced difficulties with prescribing narcotics and left multiple messages over a two-week period without any response until yesterday. Even then, the person who finally responded admitted to not being adequately trained to help us. Promised callbacks were not received, and there is no option to directly speak with a support representative. Instead, users are left with the option to leave a message and hope for a callback, which can take weeks to materialize. Additionally, the chat room feature is consistently unavailable, further complicating the support process.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Susan K.
Medical Practice, 1-10 employees employees
Jul 26, 2022
Very easy to use
Very easy to use
Pros
Amazing Charts EMR Software is very easy to navigate and use for managing the practice. I especially like the layout they have used for the chart.
Cons
The e-prescription portal does not let us input certain formulas.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Deborah
Patient Centered Care, 10-49 employees
Jul 10, 2022
They resolved all the problems
They resolved all the problems
Pros
It is connected to all the existing systems. I was able to get all my payments cleared.
Cons
It had a lot of issues before but they listened and came through with the update. Impressive work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Louis
Buffalo Adult Health Services, 2-9 employees
Jun 20, 2022
User-friendly
User-friendly
Pros
I appreciate the fact that the Amazing Charts EMR system is cost-effective and simple to use. Its also simple to teach new staff how to use it. Its also possible to run it on a local server.
Cons
Working fine for us since day one.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
David
Computer Hardware, 2-9 employees
Jun 08, 2022
It appears to work well in general.
It appears to work well in general.
Pros
It does the job, its user-friendly, and the tech help is typically educated.
Cons
The system sometimes glitches but thats about it.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
alisa
Information Technology and Services, 2-9 employees
May 25, 2022
Working great for us
Working great for us
Pros
It is reasonably priced and performs admirably. Ive already set it up in two workplaces as well.
Cons
None so far
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Dylan
Hospital & Health Care, 50-99 employees
May 18, 2022
Customer support need to be improved
Customer support need to be improved
Pros
Its quite simple to use and I like how the chart is laid up.
Cons
We dont require help until there are issues with licenses, but support is lacking
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Brian
Medical Practice, 10-49 employees
May 17, 2022
Good Experience with Amazing Chart
Good Experience with Amazing Chart
Pros
It has been an incredible experience with Amazing Charts. The flow of the chart is also excellent.
Cons
There is nothing bad to say about the software.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Cole
Medical Practice, 50-99 employees
Apr 28, 2022
Its amazing!
Its amazing!
Pros
Documenting for patient visits is so easy. It is connected to the lab testing services and all reports are uploaded to patient files.
Cons
Their customer support is not perfect and they need to decrease the waiting time as well.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Heather
Dynamic Family Medicine, 10-49 employees
Sep 25, 2021
The best product
The best product
Pros
This is one of the easiest software I have used so far. It is very user-friendly and there is a lot of simplicity in it. You can get things done without a lot of clicking.
Cons
The upgrades take long to download,
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Tamara
Tamara Singleton MD, 2-9 employees
Jun 02, 2021
Works for PAs too
Works for PAs too
Pros
It is a very handy software. We can read notes on there with no trouble. I can find the information I need by clicking on the relevant tab.
Cons
It is a bit expensive if you want the full experience
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Thomas
Excel Medical Group, 2-9 employees
Jun 02, 2021
Support is lacking
Support is lacking
Pros
I like that the system is user-friendly, with simple navigation and operation.
Cons
Ive never been able to get through to their customer service department.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Deborah
Medical Practice, 10-49 employees
May 03, 2021
Best out of the four I have used
Best out of the four I have used
Pros
It is cloud-based so you can access from anywhere. The patient charts and other documentation is comprehensive.
Cons
It does not integrate with our billing software.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kathy
Kathy Alvarez MD, 2-9 employees
Apr 14, 2021
Customer support
Customer support
Pros
It started out great and was a software we could afford for our small practice
Cons
They continue to downgrade every year. You have to pay extra for customer support and even then you never get a callback.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Sandra
Center for Family Medicine, 2-9 employees
Apr 01, 2021
Affordable, dependable and easy to use EHR
Affordable, dependable and easy to use EHR
Pros
Effortless. It is easy to train new employees on it. Capacity to run it off a nearby server. Chart stream is smooth
Cons
Nothing negative to say about the software. Lacks support.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
David
Owner, 2-9 employees
Mar 22, 2021
Amazing Charts
Amazing Charts
Pros
It begun out in 2007 to be almost family doctor hones being able to manage and utilize an item simply were a portion of a group of clients. Their benefit of having an item to back the solo doctor hone feels like as in the event that it is getting minimized each other.
Cons
Extra expenses for the support thats not continuously available. Even if you have got urgent needs theres a voicemail framework and you are doing not know on the off chance that or when your call will be returned. Reoccurring issues with the program when not utilizing their coordinates stage.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Sandra
Medical Practice, 2-9 employees
Mar 05, 2021
Unsatisfactory Customer Service
Unsatisfactory Customer Service
Pros
It is a cloud-based software and also inexpensive.
Cons
I am not at all satisfied with the tech support. We started using this software almost one year back and despite a lot of promises we still dont have an account manager. Apart from this, they take forever to answer our complaints.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Ethan
Hospital and Health Care, 2-9 employees
Mar 02, 2021
Economical and Accessible
Economical and Accessible
Pros
Smooth chart flow. It is cost-effective and easy to use. Not at all hard to train new employees to use Amazing Charts
Cons
Nothing unfavorable but the customer support can still improve
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
David
-, 2-9 employees
Mar 02, 2021
Easy to access
Easy to access
Pros
It is really easy to get the information you need and besides this, the software is cloud based.
Cons
Amazing Charts does not interact with other big softwares like EPIC.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Katty
Medical Practice, 2-9 employees
Feb 26, 2021
Too slow
Too slow
Pros
The customer service is nice.
Cons
It is useless. The system is very slow and the promises they made, in the beginning, were all false promises.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Valera P
Doctor, 2-10 employees employees
Oct 30, 2020
Full marks to this software
Full marks to this software
Pros
The ability to get in and out of scheduling to clinical was very helpful. Patient planning has also become very easy with the help of this software.
Cons
Communication is not as good as I thought would be. The software can use an update in this area.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
George C
MD, 2-10 employees employees
Oct 29, 2020
Very good
Very good
Pros
I have used several software for EMR and this one is hands down the best.
Cons
patient emailing needs work.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Puthenmandam
bellevue pediatrics, 2-10 employees employees
Oct 29, 2020
TOO SLOW
TOO SLOW
Pros
The customer service is great. The prescription feature worked really well.
Cons
Extremely slow. Even though the features might be nice but its way too slow so giving up is the only option left.
Ease of use
4
Value for money
5
Customer Support
6
Functionality
6
Valerie P
Doctor, - employees
Oct 27, 2020
One of the best EHR software
One of the best EHR software
Pros
Amazing chart functions super well. It is very easy to navigate and it gets all your tasks done with a lot less effort than usual. The features are very good.
Cons
Customer support is pathetic. They are getting worse as time is passing by. Highly disappointed.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Alisa P
Manager, 2-10 employees employees
Oct 22, 2020
Efficient and Affordable
Efficient and Affordable
Pros
If you are looking for good software with excellent features and decent pricing, the Amazing chart is the one for you. Very friendly user interface.
Cons
No negative remarks. I really like it.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
David Y
Owner, 2-10 employees employees
Oct 22, 2020
1/10
1/10
Pros
It is a very easy software to navigate and some features are good.
Cons
The current version is way too bad. Its not meeting any of our demands. Support takes way too long to respond. It has gotten quite expensive over time.
Ease of use
2
Value for money
3
Customer Support
3
Functionality
3
Kerry W
President, 2-10 employees employees
Oct 22, 2020
Not the best choice
Not the best choice
Pros
There isnt much that I like about this EMR software.
Cons
Communication and patient management is difficult. It is not as easy to navigate as other EHR software.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Jacqueline P
Medical office Manager, - employees
Oct 22, 2020
very bad experience
very bad experience
Pros
No pros I can think of.
Cons
Their IT support can help only half the time, the other half you are on your own.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
3
Louis
Buffalo Adult Health Services PLLC, 2-10 employees employees
Oct 22, 2020
You NEED this software
You NEED this software
Pros
The best integrated EHR software youll ever find. Very user friendly and charting is pretty simple.
Cons
Overall, it is more pricey than other EHR software offering the same features.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Alexis R
Secretary, 2-10 employees employees
Oct 15, 2020
Very bad customer support experience
Very bad customer support experience
Pros
It is very easy to navigate through.
Cons
Our physician passed away and we did not hire a new one hence did not pay the software a physician fee. We mainly use the software to retrieve old files for legal matters but it crashes so often and causes so many issues. When we complain, there is no one ready to help us because if the physician passes away well then you are on your own!
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Rebecca
Hyde Park Medical Center, 11-50 employees employees
Sep 03, 2020
We have enjoyed our experience.
We have enjoyed our experience.
Pros
I like that it is linked to the Immunization registry; makes things easier.
Cons
I do not like their customer support, they are incredibly unhelpful.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Heather
DYNAMIC FAMILY MEDICINE, PLLC, 11-50 employees employees
Sep 01, 2020
very simple
very simple
Pros
it is simple and user friendly.
Cons
the character limit when booking appointments.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Brittany
Education, 2-10 employees employees
Aug 19, 2020
so good
so good
Pros
easy to learn and use.
Cons
took a little while adjusting to it
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Cory
Active body chiropractic, 2-10 employees employees
May 20, 2020
Not a good choice
Not a good choice
Pros
None.
Cons
The interface doesn’t seem to have a connection, including my billing department. The support they provide is poor. Their solutions to problems aren’t solutions at all. Only 50% of the time they actually solve something. The system is pretty slow and unreliable. It stops all my work and slows me down during work when it’s not connecting.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Louis
Buffalo Adult Health Services PLLC, 2-10 employees employees
Feb 11, 2020
Simple EHR
Simple EHR
Pros
This EHR system is user-friendly and simple to understand and use. Everything is very direct and whatever you need could be found easily on it. Booking appointments through the system is quick and easy. I work as a receptionist for my clinic, and this system is very helpful especially when working with patients. I really appreciate it.
Cons
While booking appointments usually we have to write the reason for the patients’ appointments and there is a limit to how much text we can add. The system isn’t really appealing even though it is simple. It also has a wait time for it when you log in.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
brittany
Education, 2-10 employees employees
Dec 11, 2019
Amazing Charts
Amazing Charts
Pros
“It is very easy for you to use, it is very easy for your staff to use and it is inexpensive.”
Cons
-
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Wendy Gottlieb
Surgeon, 1 employee employees
Nov 27, 2019
Billing
Billing
Pros
I don’t really think I can actually point out anything that was good about it.
Cons
I did not like it. It is not user-friendly. There is nothing exceptional in this software. The patient demographics didn’t flow to the other parts of the software.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
BETH
Southern Medical Associates, 2-10 employees employees
Nov 01, 2019
New updates frequently
New updates frequently
Pros
I enjoy new updates as it helps the system with getting more advanced and compete with the latest requirements of the industry. Amazing Charts EMR is up-to-date with all the certifications. The upgrades are easy to perform for even a novice. Their training team taught us well so we do our own customization and should we ever face any problem, we rely on their customer service to help us.
Cons
Customer support must be prompt in getting back to us.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Sally
Sandia Neurology PC, 2-10 employees employees
Oct 31, 2019
representing data is easy
representing data is easy
Pros
It is amazing how I am able to represent complex data in such an easy way on the system. The look and feel of the system are very professional. Charts are loaded in real-time which is very helpful. The offline feature of the application is superb. We use this tool extensively and it has helped us a lot.
Cons
It can be a lot better if they integrate more options in the share feature of the software.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Ishan
Get Beyond Limits, 2-10 employees employees
Oct 15, 2019
Simply the Best
Simply the Best
Pros
The system is easy to navigate and the overall workflow is smooth and user-friendly that everyone in our staff learned the system very quickly. The new internees were able to pick up the system and start using it without any supervision in no time. Amazing Charts EMR is truly one of its kind. It is registered with all the regulations and has all kinds of certifications necessary for me and my practice to run without any trouble.
Cons
None so far. Perhaps enhance the outlook of the scheduler a bit.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Cynthia
Taylor Primary Care, 2-10 employees employees
Oct 15, 2019
Filters
Feedback
Feedback
Pros
In general, its a positive experience.
Cons
While Gantt charts are manageable, full project management scheduling can sometimes get complex.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Arun
Education Management, 101-500 employees
Sep 15, 2023
Cheap, Broken, No Customer Service, Will nickel and dime, Get everything in writing
Cheap, Broken, No Customer Service, Will nickel and dime, Get everything in writing
Pros
The software offers simplicity in charting, and it could be decent if it functioned as advertised.
Cons
There are several significant issues with the software. Basic features like printing patient medical records for subpoenas or having diagnosis codes appear on orders and automatically attach to charts dont work as expected. Pricing negotiations can lead to unexpected charges, and customer service is practically nonexistent. The software has fundamental flaws and missing functionalities. Customer support often dismisses issues, labeling them as low priority with no clear resolution timeline.
Ease of use
4
Value for money
6
Customer Support
5
Functionality
5
Anonymous
N/A, 11-50 employees
Jul 01, 2023
Amazing Chart is electronic health record (EHR) software that enhances productivity and efficiency in patient treatment.
Amazing Chart is electronic health record (EHR) software that enhances productivity and efficiency in patient treatment.
Pros
Amazing Chart has experienced significant growth due to its versatility and ability to manage the entire patient care cycle. It offers comprehensive management focusing on peoples well-being by allowing us to handle electronic health records, population health, and other related tasks. Furthermore, Amazing Chart integrates with other applications, including laboratory systems, which is an essential feature. Managing appointments ensures that patients do not experience long wait times before their appointments, as they are informed of the schedule ahead of time. The system also allows for modifications to the appointment schedule, allocation of specific time periods for each patients care, sending reminders, and other useful features.
Cons
Amazing Chart offers comprehensive customer service monitoring with essential features for effective management and maintaining a record that enhances value and ensures quick service delivery. However, the platforms usability can be improved from a technological standpoint, specifically regarding the interfaces appearance, simplicity, and visualizations.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Jose
Computer Software, 1001 - 5000 employees
Apr 15, 2023
Versatile Software with Comprehensive Patient Care Management
Versatile Software with Comprehensive Patient Care Management
Pros
Amazing Chart has shown remarkable growth owing to its adaptability and its capability to manage the entire patient care cycle, providing comprehensive management centered around the well-being of individuals. Apart from managing electronic health records and population health, it also offers integrations with other necessary applications, such as laboratory systems. One notable feature is the appointment management system that reduces patient waiting times by providing advance knowledge of the schedule, allowing for appointment changes, assigning specific time slots for each patients care, issuing reminders, and much more.
Cons
Although Amazing Chart excels in customer service monitoring with all the essential features for successful management and creating a valuable history that ensures short service times, there are opportunities for improvement from a technological perspective. Specifically, the platforms look, feel, and visualization could be enhanced to provide a more intuitive user experience.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Jose P.
Computer Software, 1001-5000 employees employees
Apr 07, 2023
Solid, jack-of-all, EHR for tight budgets
Solid, jack-of-all, EHR for tight budgets
Pros
I work in a fairly mid-sized specialty clinic operating on a narrow budget since COVID. AC’s worked well for us so far: comes with all the EHR features we need minus the expensive bluster you find in other ‘leading’ platforms. You don’t need to look elsewhere.
Cons
Their online tutorials on official channels are outdated and confusing.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Peter S. Morrison
Daisy Springs Medical Center, WI, Head Count: 10 employees
Mar 30, 2023
It’s cheaper than the other EMRs around
It’s cheaper than the other EMRs around
Pros
Definitely a cheap EMR option/program; every review seems to concur (the reason why I decided to go ahead with the subscription. Offers pretty much all the charting help we need – minus the technical fluff.
Cons
I’ve got a bone to pick with customer service – what’s up with occasional rudeness? It helps, though, that the troubleshooting manuals/tutorials on the site make these encounters very brief and often unnecessary.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Harry Claude W. Jr.
Montgomery Clinics, IL, Head-Count: 5-9 employees
Jan 31, 2023
Satisfactory
Satisfactory
Pros
A good part of Amazing Charts EMR is that you can customize it based on your skill level. If you are well-trained in the software then you can make more complex templates and perform high-level tasks. For new users, we can keep it simple and even use voice recognition software to do with less typing and more focus on the patients.
Cons
I like the fact that less clicking is involved in the system, but as soon as we get new upgrades; we need to re-customize and adjust it so that we don’t spend more time charting.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Tamara
Tamara Singleton MD, 2-10 employees employees
Nov 20, 2022
All in One is truly Everything into One!
All in One is truly Everything into One!
Pros
I have been using a server-based system with Amazing Charts. I have changed several EMR systems over the years and found this one to be the best in terms of reporting as well as ease of use. The best feature is that you can open multiple windows at the same time. Amazing Charts has a large pool of pharmacies in its system which is great for my patients. I like the fact that it can be integrated with other software, for example, a dictation one.
Cons
If they could focus on the basics such as different font styles and color coding. The letter writer could be improved.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Lane
TMS of Knoxville; Lane M. Cook, M.D., 2-10 employees employees
Oct 05, 2022
We are happy customers
We are happy customers
Pros
The best thing about this software is that it is not overly priced like others in the market. The pricing is decent for the features it offers. The decision support feature is outstanding I must say.
Cons
Even though customer support responds right away on chat, they never ever pick up any calls which is quite confusing.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Brian S
Office Manager, - employees
Sep 28, 2022
Remote access
Remote access
Pros
I’ve used 4 EMRs up till now, this one gives us remote access. It is cloud-based so it helps us access information from anywhere at any time on the go.
Cons
It is not interactive like those big EMRs like EPIC etc.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Kathy
Kathy ALvarez MD LLC, 2-10 employees employees
Sep 15, 2022
Ease of Use with Serious Customer Service Issues
Ease of Use with Serious Customer Service Issues
Pros
When it functions properly, the software is easy to use and comes at an affordable price.
Cons
Unfortunately, the customer service provided for this software is severely lacking. Despite paying extra for support, there is practically no response when assistance is needed. For instance, we faced difficulties with prescribing narcotics and left multiple messages over a two-week period without any response until yesterday. Even then, the person who finally responded admitted to not being adequately trained to help us. Promised callbacks were not received, and there is no option to directly speak with a support representative. Instead, users are left with the option to leave a message and hope for a callback, which can take weeks to materialize. Additionally, the chat room feature is consistently unavailable, further complicating the support process.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Susan K.
Medical Practice, 1-10 employees employees
Jul 26, 2022
Very easy to use
Very easy to use
Pros
Amazing Charts EMR Software is very easy to navigate and use for managing the practice. I especially like the layout they have used for the chart.
Cons
The e-prescription portal does not let us input certain formulas.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Deborah
Patient Centered Care, 10-49 employees
Jul 10, 2022
They resolved all the problems
They resolved all the problems
Pros
It is connected to all the existing systems. I was able to get all my payments cleared.
Cons
It had a lot of issues before but they listened and came through with the update. Impressive work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Louis
Buffalo Adult Health Services, 2-9 employees
Jun 20, 2022
User-friendly
User-friendly
Pros
I appreciate the fact that the Amazing Charts EMR system is cost-effective and simple to use. Its also simple to teach new staff how to use it. Its also possible to run it on a local server.
Cons
Working fine for us since day one.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
David
Computer Hardware, 2-9 employees
Jun 08, 2022
It appears to work well in general.
It appears to work well in general.
Pros
It does the job, its user-friendly, and the tech help is typically educated.
Cons
The system sometimes glitches but thats about it.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
alisa
Information Technology and Services, 2-9 employees
May 25, 2022
Working great for us
Working great for us
Pros
It is reasonably priced and performs admirably. Ive already set it up in two workplaces as well.
Cons
None so far
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Dylan
Hospital & Health Care, 50-99 employees
May 18, 2022
Customer support need to be improved
Customer support need to be improved
Pros
Its quite simple to use and I like how the chart is laid up.
Cons
We dont require help until there are issues with licenses, but support is lacking
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Brian
Medical Practice, 10-49 employees
May 17, 2022
Good Experience with Amazing Chart
Good Experience with Amazing Chart
Pros
It has been an incredible experience with Amazing Charts. The flow of the chart is also excellent.
Cons
There is nothing bad to say about the software.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Cole
Medical Practice, 50-99 employees
Apr 28, 2022
Its amazing!
Its amazing!
Pros
Documenting for patient visits is so easy. It is connected to the lab testing services and all reports are uploaded to patient files.
Cons
Their customer support is not perfect and they need to decrease the waiting time as well.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Heather
Dynamic Family Medicine, 10-49 employees
Sep 25, 2021
The best product
The best product
Pros
This is one of the easiest software I have used so far. It is very user-friendly and there is a lot of simplicity in it. You can get things done without a lot of clicking.
Cons
The upgrades take long to download,
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Tamara
Tamara Singleton MD, 2-9 employees
Jun 02, 2021
Works for PAs too
Works for PAs too
Pros
It is a very handy software. We can read notes on there with no trouble. I can find the information I need by clicking on the relevant tab.
Cons
It is a bit expensive if you want the full experience
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Thomas
Excel Medical Group, 2-9 employees
Jun 02, 2021
Support is lacking
Support is lacking
Pros
I like that the system is user-friendly, with simple navigation and operation.
Cons
Ive never been able to get through to their customer service department.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Deborah
Medical Practice, 10-49 employees
May 03, 2021
Best out of the four I have used
Best out of the four I have used
Pros
It is cloud-based so you can access from anywhere. The patient charts and other documentation is comprehensive.
Cons
It does not integrate with our billing software.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kathy
Kathy Alvarez MD, 2-9 employees
Apr 14, 2021
Customer support
Customer support
Pros
It started out great and was a software we could afford for our small practice
Cons
They continue to downgrade every year. You have to pay extra for customer support and even then you never get a callback.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Sandra
Center for Family Medicine, 2-9 employees
Apr 01, 2021
Affordable, dependable and easy to use EHR
Affordable, dependable and easy to use EHR
Pros
Effortless. It is easy to train new employees on it. Capacity to run it off a nearby server. Chart stream is smooth
Cons
Nothing negative to say about the software. Lacks support.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
David
Owner, 2-9 employees
Mar 22, 2021
Amazing Charts
Amazing Charts
Pros
It begun out in 2007 to be almost family doctor hones being able to manage and utilize an item simply were a portion of a group of clients. Their benefit of having an item to back the solo doctor hone feels like as in the event that it is getting minimized each other.
Cons
Extra expenses for the support thats not continuously available. Even if you have got urgent needs theres a voicemail framework and you are doing not know on the off chance that or when your call will be returned. Reoccurring issues with the program when not utilizing their coordinates stage.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Sandra
Medical Practice, 2-9 employees
Mar 05, 2021
Unsatisfactory Customer Service
Unsatisfactory Customer Service
Pros
It is a cloud-based software and also inexpensive.
Cons
I am not at all satisfied with the tech support. We started using this software almost one year back and despite a lot of promises we still dont have an account manager. Apart from this, they take forever to answer our complaints.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Ethan
Hospital and Health Care, 2-9 employees
Mar 02, 2021
Economical and Accessible
Economical and Accessible
Pros
Smooth chart flow. It is cost-effective and easy to use. Not at all hard to train new employees to use Amazing Charts
Cons
Nothing unfavorable but the customer support can still improve
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
David
-, 2-9 employees
Mar 02, 2021
Easy to access
Easy to access
Pros
It is really easy to get the information you need and besides this, the software is cloud based.
Cons
Amazing Charts does not interact with other big softwares like EPIC.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Katty
Medical Practice, 2-9 employees
Feb 26, 2021
Too slow
Too slow
Pros
The customer service is nice.
Cons
It is useless. The system is very slow and the promises they made, in the beginning, were all false promises.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Valera P
Doctor, 2-10 employees employees
Oct 30, 2020
Full marks to this software
Full marks to this software
Pros
The ability to get in and out of scheduling to clinical was very helpful. Patient planning has also become very easy with the help of this software.
Cons
Communication is not as good as I thought would be. The software can use an update in this area.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
George C
MD, 2-10 employees employees
Oct 29, 2020
Very good
Very good
Pros
I have used several software for EMR and this one is hands down the best.
Cons
patient emailing needs work.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Puthenmandam
bellevue pediatrics, 2-10 employees employees
Oct 29, 2020
TOO SLOW
TOO SLOW
Pros
The customer service is great. The prescription feature worked really well.
Cons
Extremely slow. Even though the features might be nice but its way too slow so giving up is the only option left.
Ease of use
4
Value for money
5
Customer Support
6
Functionality
6
Valerie P
Doctor, - employees
Oct 27, 2020
One of the best EHR software
One of the best EHR software
Pros
Amazing chart functions super well. It is very easy to navigate and it gets all your tasks done with a lot less effort than usual. The features are very good.
Cons
Customer support is pathetic. They are getting worse as time is passing by. Highly disappointed.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Alisa P
Manager, 2-10 employees employees
Oct 22, 2020
Efficient and Affordable
Efficient and Affordable
Pros
If you are looking for good software with excellent features and decent pricing, the Amazing chart is the one for you. Very friendly user interface.
Cons
No negative remarks. I really like it.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
David Y
Owner, 2-10 employees employees
Oct 22, 2020
1/10
1/10
Pros
It is a very easy software to navigate and some features are good.
Cons
The current version is way too bad. Its not meeting any of our demands. Support takes way too long to respond. It has gotten quite expensive over time.
Ease of use
2
Value for money
3
Customer Support
3
Functionality
3
Kerry W
President, 2-10 employees employees
Oct 22, 2020
Not the best choice
Not the best choice
Pros
There isnt much that I like about this EMR software.
Cons
Communication and patient management is difficult. It is not as easy to navigate as other EHR software.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Jacqueline P
Medical office Manager, - employees
Oct 22, 2020
very bad experience
very bad experience
Pros
No pros I can think of.
Cons
Their IT support can help only half the time, the other half you are on your own.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
3
Louis
Buffalo Adult Health Services PLLC, 2-10 employees employees
Oct 22, 2020
You NEED this software
You NEED this software
Pros
The best integrated EHR software youll ever find. Very user friendly and charting is pretty simple.
Cons
Overall, it is more pricey than other EHR software offering the same features.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Alexis R
Secretary, 2-10 employees employees
Oct 15, 2020
Very bad customer support experience
Very bad customer support experience
Pros
It is very easy to navigate through.
Cons
Our physician passed away and we did not hire a new one hence did not pay the software a physician fee. We mainly use the software to retrieve old files for legal matters but it crashes so often and causes so many issues. When we complain, there is no one ready to help us because if the physician passes away well then you are on your own!
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Rebecca
Hyde Park Medical Center, 11-50 employees employees
Sep 03, 2020
We have enjoyed our experience.
We have enjoyed our experience.
Pros
I like that it is linked to the Immunization registry; makes things easier.
Cons
I do not like their customer support, they are incredibly unhelpful.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Heather
DYNAMIC FAMILY MEDICINE, PLLC, 11-50 employees employees
Sep 01, 2020
very simple
very simple
Pros
it is simple and user friendly.
Cons
the character limit when booking appointments.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Brittany
Education, 2-10 employees employees
Aug 19, 2020
so good
so good
Pros
easy to learn and use.
Cons
took a little while adjusting to it
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Cory
Active body chiropractic, 2-10 employees employees
May 20, 2020
Not a good choice
Not a good choice
Pros
None.
Cons
The interface doesn’t seem to have a connection, including my billing department. The support they provide is poor. Their solutions to problems aren’t solutions at all. Only 50% of the time they actually solve something. The system is pretty slow and unreliable. It stops all my work and slows me down during work when it’s not connecting.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Louis
Buffalo Adult Health Services PLLC, 2-10 employees employees
Feb 11, 2020
Simple EHR
Simple EHR
Pros
This EHR system is user-friendly and simple to understand and use. Everything is very direct and whatever you need could be found easily on it. Booking appointments through the system is quick and easy. I work as a receptionist for my clinic, and this system is very helpful especially when working with patients. I really appreciate it.
Cons
While booking appointments usually we have to write the reason for the patients’ appointments and there is a limit to how much text we can add. The system isn’t really appealing even though it is simple. It also has a wait time for it when you log in.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
brittany
Education, 2-10 employees employees
Dec 11, 2019
Amazing Charts
Amazing Charts
Pros
“It is very easy for you to use, it is very easy for your staff to use and it is inexpensive.”
Cons
-
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Wendy Gottlieb
Surgeon, 1 employee employees
Nov 27, 2019
Billing
Billing
Pros
I don’t really think I can actually point out anything that was good about it.
Cons
I did not like it. It is not user-friendly. There is nothing exceptional in this software. The patient demographics didn’t flow to the other parts of the software.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
BETH
Southern Medical Associates, 2-10 employees employees
Nov 01, 2019
New updates frequently
New updates frequently
Pros
I enjoy new updates as it helps the system with getting more advanced and compete with the latest requirements of the industry. Amazing Charts EMR is up-to-date with all the certifications. The upgrades are easy to perform for even a novice. Their training team taught us well so we do our own customization and should we ever face any problem, we rely on their customer service to help us.
Cons
Customer support must be prompt in getting back to us.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Sally
Sandia Neurology PC, 2-10 employees employees
Oct 31, 2019
representing data is easy
representing data is easy
Pros
It is amazing how I am able to represent complex data in such an easy way on the system. The look and feel of the system are very professional. Charts are loaded in real-time which is very helpful. The offline feature of the application is superb. We use this tool extensively and it has helped us a lot.
Cons
It can be a lot better if they integrate more options in the share feature of the software.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Ishan
Get Beyond Limits, 2-10 employees employees
Oct 15, 2019
Simply the Best
Simply the Best
Pros
The system is easy to navigate and the overall workflow is smooth and user-friendly that everyone in our staff learned the system very quickly. The new internees were able to pick up the system and start using it without any supervision in no time. Amazing Charts EMR is truly one of its kind. It is registered with all the regulations and has all kinds of certifications necessary for me and my practice to run without any trouble.
Cons
None so far. Perhaps enhance the outlook of the scheduler a bit.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Cynthia
Taylor Primary Care, 2-10 employees employees
Oct 15, 2019