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Pros

  • Comprehensive addiction treatment

  • User-friendly interface for staff

  • Strong reporting and analytics

Cons

  • Printing records difficulties

  • Inconsistent customer support

  • Slow screen loading times

Total 77 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

49%

4

Stars

23%

3

Stars

16%

2

Stars

1%

1

Stars

10%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T
Thomas

Medical Practice, 1-10 employees

More than a year

4.0

Exceptional Platform

Pros

Theres a lot to mention. It meets our needs customer service is responsive keeps us informed about industry changes userfriendly once youre used to it easy to learn has multiple features and listens to customer feedback for improvements.

Cons

Perhaps some tweaks are needed in the current process flow and it would be helpful to link a few forms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

P
Pam

Mental Health Care, 11-50 employees

Less than 6 months

5.0

Better than we even hoped for

Pros

Its easy to use customizable has good reporting capabilities and the Azzly team provides excellent customer support.

Cons

In my three decades of experience in Mental Health I find Azzly to be one of the best systems Ive used if not the best. While there were minor glitches initially and a learning curve Azzly worked with us to address them all. I cant think of any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Abhishek

Hospital & Health Care, 500+ employees

4.0

The software is an electronic health record (EHR) and practice management tool, which provides comprehensive assistance.

Pros

The reporting capabilities of AZZLY Rize are powerful and allow for simple tracking of patient outcomes and treatment program success.

Cons

I think AZZLY Rizes customer support is not as prompt as they aim to be.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

A
Angela

Medical Practice, 1-10 employees

5.0

Azzly Review

Pros

They handle scheduling, documentation, communication, billing, and administrative tasks in an organized and efficient way. They have customized their forms to suit our requirements. Their training and customer service are exceptional!

Cons

Charting can be frustrating due to slow loading times occasionally.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A
Angela

Medical Practice, 1-10 employees

Less than a year

5.0

Azzly

Pros

It handles scheduling documentation communication billing and administrative tasks efficiently. The forms are customized to our needs and the training and customer service are excellent.

Cons

It can be frustrating when the system is slow to load especially when Im trying to chart.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

K
Kathleen

Non-Profit Organization Management, 11-50 employees

5.0

The electronic health record performs well.

Pros

The interface is simple and easy to navigate, and includes convenient support.

Cons

I am enjoying all the features that Azzly Rize offers.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

K
Kathleen

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0

Great electronic health record

Pros

Its easy to use and support is easily accessible.

Cons

Im really enjoying all the features available on Azzly Rize so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nathan

Sundance Canyon Academy, 11-50 employees

4.0

Smart software

Pros

It delivers solutions to your work problems specifically. With the arrival of this software, everything has been a lot more efficient.

Cons

The only problem we face is printing medical records. Other than that, it is an amazing software for our medical practices.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

H
Heather

Hospital & Health Care, 1-10 employees

5.0

Review for Azzly Rize

Pros

Information flows easily from one screen to the next. Info is available without leaving the chart.

Cons

We have not encountered any problems with Azzly yet. Currently, all our requests have been met with a solution. Ill update when we start using the system regularly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

D
Desiree

Mental Health Care, 11-50 employees

5.0

Satisfied customer

Pros

We find it easy to use AZZLY, and we appreciate the additional features.

Cons

It can be slow for screens to load at times.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

E
Emily

Mental Health Care, 11-50 employees

More than a year

5.0

Flexible and Affordable

Pros

Azzly Rize has been flexible for our small nonprofit allowing us to transition from paper to electronic forms easily. Its webbased so theres no need to install software and we can access it from anywhere with internet.

Cons

Azzly currently lacks the ability to autofill entered data into fields which would be convenient. However this wasnt a feature we were giving up when we chose Azzly Rize for our Electronic Health Records.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H
Heather

Hospital & Health Care, 1-10 employees

Less than 6 months

5.0

Azzly Review

Pros

I like how information flows between screens and its convenient to access information without leaving the chart.

Cons

At the moment I havent encountered any issues. Azzly seems to have solutions for everything weve asked for. Ill keep you updated once were using the system fulltime.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Desiree

Mental Health Care, 11-50 employees

Less than 6 months

5.0

Customer Satisfaction

Pros

Azzly is userfriendly and we appreciate the additional features.

Cons

Sometimes I find it annoying when screens take a while to load.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D
Deanne

Counseling and Recovery Center, 10-49 employees

5.0

Very professional team!

Pros

Their customer support for AZZLY Rize EHR Software is highly professional and always available to resolve any issues. The software itself is very easy in terms of operating and navigation.

Cons

Data gets lost if the internet disconnects while processing, which breaks the flow of productivity.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M
Melissa

Melissa, 10-49 employees

5.0

Glad to shift on this product!

Pros

From starting point to the end, The tech team has been a great support in learning and training. They have given a brief walk through of the software which made the implementation process really easy. I switched to this software and it has helped with our workload.

Cons

The scheduling area needs some polishing.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

N
Nathan

Sundance Canyon Academy, 10-49 employees

5.0

Amazing delivery of solutions!

Pros

It is a very versatile and functional software with online security. Azzly did a wonderful job in catering to our specific needs and giving solutions to our problems in no time which proves that we are important to them as a customer.

Cons

Printing medical records is a difficult task. could be improved a bit.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

R
Rose

Novus Medical Detox Center, 10-49 employees

5.0

Flawless product!

Pros

Its tracking abilities are flawless. You can track information of any patient in terms of medications, history, or past appointments. Its Navigation is quite fast and the user interface is easy to use. Very impressive.

Cons

No problem so far from our side.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

T
Thomas

Medical Practice, 1-10 employees

Less than 6 months

5.0

Partners

Pros

The support from Azzly has been fantastic throughout the entire process from the initial demonstration to project management.

Cons

While it can be a bit challenging to understand initially with practice the process flow becomes easier to grasp.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Austin

Hospital & Health Care, 11-50 employees

Less than 6 months

1.0

Terrible Customer Service and Misleading

Pros

I didnt like anything about this software.

Cons

I find everything about the system confusing and not very userfriendly. They claim its customizable but I havent found that to be the case.

Rating Distribution

Ease of use

2

Value for money

4

Customer Support

2

Functionality

2

L
Layla

Mental Health Care, 51-100 employees

More than a year

1.0

Awful EHR

Pros

I used to have positive things to say about Azzly but I cant think of anything positive right now.

Cons

Im experiencing various issues from display problems to difficulties accessing the system at times and the customer service isnt great either.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2