softwareAZZLY Rize EHR Software Reviews
77 Reviews
Overall Rating
4
77 Reviews
Rating Distribution
5
(38)
4
(18)
3
(12)
2
(1)
1
(8)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
77 Reviews
Rating Distribution
5
(38)
4
(18)
3
(12)
2
(1)
1
(8)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Exceptional Platform
Exceptional Platform
Pros
Theres a lot to mention. It meets our needs customer service is responsive keeps us informed about industry changes userfriendly once youre used to it easy to learn has multiple features and listens to customer feedback for improvements.
Cons
Perhaps some tweaks are needed in the current process flow and it would be helpful to link a few forms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Thomas
Medical Practice, 1-10 employees
More than a year
Dec 02, 2023
Better than we even hoped for
Better than we even hoped for
Pros
Its easy to use customizable has good reporting capabilities and the Azzly team provides excellent customer support.
Cons
In my three decades of experience in Mental Health I find Azzly to be one of the best systems Ive used if not the best. While there were minor glitches initially and a learning curve Azzly worked with us to address them all. I cant think of any drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Pam
Mental Health Care, 11-50 employees
Less than 6 months
Nov 01, 2023
The software is an electronic health record (EHR) and practice management tool, which provides comprehensive assistance.
The software is an electronic health record (EHR) and practice management tool, which provides comprehensive assistance.
Pros
The reporting capabilities of AZZLY Rize are powerful and allow for simple tracking of patient outcomes and treatment program success.
Cons
I think AZZLY Rizes customer support is not as prompt as they aim to be.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Abhishek
Hospital & Health Care, 1,001-5,000 employees employees
Mar 26, 2023
Azzly Review
Azzly Review
Pros
They handle scheduling, documentation, communication, billing, and administrative tasks in an organized and efficient way. They have customized their forms to suit our requirements. Their training and customer service are exceptional!
Cons
Charting can be frustrating due to slow loading times occasionally.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Angela
Medical Practice, 2-10 employees employees
Feb 26, 2023
Azzly
Azzly
Pros
It handles scheduling documentation communication billing and administrative tasks efficiently. The forms are customized to our needs and the training and customer service are excellent.
Cons
It can be frustrating when the system is slow to load especially when Im trying to chart.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Angela
Medical Practice, 1-10 employees
Less than a year
Feb 14, 2023
The electronic health record performs well.
The electronic health record performs well.
Pros
The interface is simple and easy to navigate, and includes convenient support.
Cons
I am enjoying all the features that Azzly Rize offers.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Kathleen
Non-Profit Organization Management, 11-50 employees employees
Nov 26, 2022
Great electronic health record
Great electronic health record
Pros
Its easy to use and support is easily accessible.
Cons
Im really enjoying all the features available on Azzly Rize so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathleen
Non-Profit Organization Management, 11-50 employees
Less than 6 months
Nov 17, 2022
Smart software
Smart software
Pros
It delivers solutions to your work problems specifically. With the arrival of this software, everything has been a lot more efficient.
Cons
The only problem we face is printing medical records. Other than that, it is an amazing software for our medical practices.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Nathan
Sundance Canyon Academy, 11-50 employees employees
Nov 15, 2022
Review for Azzly Rize
Review for Azzly Rize
Pros
Information flows easily from one screen to the next. Info is available without leaving the chart.
Cons
We havent encountered any problems with Azzly yet. Currently, all our requests have been met with a solution. Ill update when we start using the system regularly.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Heather
Hospital & Health Care, 2-10 employees employees
Oct 27, 2022
Satisfied customer
Satisfied customer
Pros
We find it easy to use AZZLY, and we appreciate the additional features.
Cons
It can be slow for screens to load at times.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Desiree
Mental Health Care, 11-50 employees employees
Oct 26, 2022
Flexible and Affordable
Flexible and Affordable
Pros
Azzly Rize has been flexible for our small nonprofit allowing us to transition from paper to electronic forms easily. Its webbased so theres no need to install software and we can access it from anywhere with internet.
Cons
Azzly currently lacks the ability to autofill entered data into fields which would be convenient. However this wasnt a feature we were giving up when we chose Azzly Rize for our Electronic Health Records.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emily
Mental Health Care, 11-50 employees
More than a year
Oct 23, 2022
Azzly Review
Azzly Review
Pros
I like how information flows between screens and its convenient to access information without leaving the chart.
Cons
At the moment I havent encountered any issues. Azzly seems to have solutions for everything weve asked for. Ill keep you updated once were using the system fulltime.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Hospital & Health Care, 1-10 employees
Less than 6 months
Oct 21, 2022
Customer Satisfaction
Customer Satisfaction
Pros
Azzly is userfriendly and we appreciate the additional features.
Cons
Sometimes I find it annoying when screens take a while to load.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Desiree
Mental Health Care, 11-50 employees
Less than 6 months
Oct 18, 2022
Very professional team!
Very professional team!
Pros
Their customer support for AZZLY Rize EHR Software is highly professional and always available to resolve any issues. The software itself is very easy in terms of operating and navigation.
Cons
Data gets lost if the internet disconnects while processing, which breaks the flow of productivity.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Deanne
Counseling and Recovery Center, 10-49 employees
Oct 09, 2022
Glad to shift on this product!
Glad to shift on this product!
Pros
From starting point to the end, The tech team has been a great support in learning and training. They have given a brief walk through of the software which made the implementation process really easy. I switched to this software and it has helped with our workload.
Cons
The scheduling area needs some polishing.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Melissa
Melissa, 10-49 employees
Apr 06, 2022
Amazing delivery of solutions!
Amazing delivery of solutions!
Pros
It is a very versatile and functional software with online security. Azzly did a wonderful job in catering to our specific needs and giving solutions to our problems in no time which proves that we are important to them as a customer.
Cons
Printing medical records is a difficult task. could be improved a bit.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Nathan
Sundance Canyon Academy, 10-49 employees
Apr 04, 2022
Flawless product!
Flawless product!
Pros
Its tracking abilities are flawless. You can track information of any patient in terms of medications, history, or past appointments. Its Navigation is quite fast and the user interface is easy to use. Very impressive.
Cons
No problem so far from our side.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Rose
Novus Medical Detox Center, 10-49 employees
Mar 04, 2022
Partners
Partners
Pros
The support from Azzly has been fantastic throughout the entire process from the initial demonstration to project management.
Cons
While it can be a bit challenging to understand initially with practice the process flow becomes easier to grasp.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Medical Practice, 1-10 employees
Less than 6 months
Jan 13, 2022
Terrible Customer Service and Misleading
Terrible Customer Service and Misleading
Pros
I didnt like anything about this software.
Cons
I find everything about the system confusing and not very userfriendly. They claim its customizable but I havent found that to be the case.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Austin
Hospital & Health Care, 11-50 employees
Less than 6 months
Nov 25, 2021
Awful EHR
Awful EHR
Pros
I used to have positive things to say about Azzly but I cant think of anything positive right now.
Cons
Im experiencing various issues from display problems to difficulties accessing the system at times and the customer service isnt great either.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Layla
Mental Health Care, 51-100 employees
More than a year
Jun 09, 2021
Simple...in both good and bad ways.
Simple...in both good and bad ways.
Pros
Its very easy to navigate especially if youve used electronic health records before.
Cons
The system isnt suitable for use in a behavioral health group home as it lacks essential features. Additionally the Azzly Team isnt very helpful in customizing it to our needs.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
Courtney
Mental Health Care, 11-50 employees
More than a year
May 15, 2021
AZZLY Review
AZZLY Review
Pros
The customer service is excellent with quick responses and helpful staff who monitor problems until theyre resolved.
Cons
It takes some time to learn especially for those who arent very computer savvy.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Susan
Mental Health Care, 51-100 employees
Less than a year
May 11, 2021
Very prompt and Thorough support!
Very prompt and Thorough support!
Pros
It is very easy to locate a specific document due to easy navigation system. Their customer service is very responsive with your issues. Clients charting is also very user-friendly.
Cons
Sometimes, Updates make the system slow.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Angie
The Next Door, 100-499 employees
Mar 27, 2021
A must for our organization!
A must for our organization!
Pros
Its a one stop solution for everything. Our clinical practice has been revived because of this product. Scheduling, charting, financial and medical, all needs are met.
Cons
Service payment is a bit confusing.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Leslie
Talbot Recovery Soutions, 10-49 employees
Mar 23, 2021
Very flexible for my Small company!
Very flexible for my Small company!
Pros
It has proved to be very functional for small practice company. Extremely versatile solutions for specific needs. They have great customer service and always try to automate the solutions.
Cons
Before starting with this, I was a little skeptical but it has been a huge help.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nathan S.
Hospital & Health Care, 10-49 employees
Mar 16, 2021
Thank Goodness we switched
Thank Goodness we switched
Pros
Its now a onestopshop for everything we need.
Cons
I find the Scheduler cumbersome to use. It would be great if it were easier to see if clients need interpreters what programs theyre in and what payments are needed.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Melissa
Mental Health Care, 11-50 employees
Less than 6 months
Sep 19, 2020
I wouldnt choose any other software
I wouldnt choose any other software
Pros
AZZLY EMR is comprehensive, efficient, and intuitive. It has outstanding features for all the medical specialties out there. I would highly recommend it.
Cons
I didnt face any issue while using AZZLY EHR.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Jordan G.
Program Director, 51-200 employees employees
Sep 15, 2020
A clinical EMR review
A clinical EMR review
Pros
Azzly has worked closely with our team to develop an intuitive EMR that feels tailored to clinicians needs rather than forcing clinicians to adapt to the software.
Cons
While no EMR will fulfill all our agencys desires I cant identify any significant drawbacks because of the technical support and customization efforts provided by Azzly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Mental Health Care, 1-10 employees
Less than a year
Jul 21, 2020
Excellent EHR for Addiction and Behavioral Health
Excellent EHR for Addiction and Behavioral Health
Pros
The system is comprehensive userfriendly and exceeds expectations allowing clinicians and providers to spend more time caring for patients and less time on documentation.
Cons
Although migrating data from our old system was extensive it wasnt a problem with Azzly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jordan
Hospital & Health Care, 51-100 employees
Less than 6 months
Jun 02, 2020
Perfect Solution to our Needs
Perfect Solution to our Needs
Pros
Azzly has been responsive to our needs with knowledgeable staff and an intuitive streamlined system.
Cons
Some features havent been implemented yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elias
Mental Health Care, 1-10 employees
Less than 6 months
Mar 01, 2020
Azzly gets it done!
Azzly gets it done!
Pros
Azzly is a significant improvement over the program we used before allowing for faster group notes.
Cons
I dont like the way Dap notes are entered. It feels cumbersome and unnecessary.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Holly
Mental Health Care, 51-100 employees
More than a year
Mar 01, 2020
Versatile and well developed
Versatile and well developed
Pros
Its secure functional and meets our specific needs well showing that were valued as a customer.
Cons
Printing medical records can be quite challenging.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Nathan
Hospital & Health Care, 11-50 employees
More than a year
Jan 01, 2020
Not the most intuitive program, but does the job
Not the most intuitive program, but does the job
Pros
The software adapted well to our facilitys needs. Files were thorough and had all necessary windows.
Cons
Initially I found it challenging to learn how to use the system. It seemed more difficult to navigate compared to similar products Ive used before.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Karen
Higher Education, 51-100 employees
Less than a year
Jun 27, 2019
Azzly questionare
Azzly questionare
Pros
I appreciate how everything is just a click away. Paperwork is userfriendly especially with the calendar connected to client charts.
Cons
Its inconvenient to have to close out of a form to access the calendar. It would be much more helpful if forms could remain open while using the calendar.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Ashley
Mental Health Care, 101-500 employees
Less than 6 months
Jun 25, 2019
A Billing Dissapointment
A Billing Dissapointment
Pros
The clinical side is easy to use. Therapists like the new system.
Cons
The billing side of things is chaotic. Rize features dont function properly and switching between Rize and Silverlight is frustrating especially considering that Silverlight is easier to use for billing. Whoever thought more clicks per claim was a good idea clearly doesnt do much billing.
Ease of use
6
Value for money
3
Customer Support
5
Functionality
4
Taylor
Mental Health Care, 51-100 employees
Less than 6 months
Jun 23, 2019
AZZLY
AZZLY
Pros
Once information is in Azzly its mostly easy to find what you need.
Cons
Updates are not very userfriendly for medical purposes and there are multiple steps involved in accessing information.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
BRY
Health Wellness and Fitness, 51-100 employees
More than a year
Jun 21, 2019
Azzly is a blessing!
Azzly is a blessing!
Pros
Its really easy to navigate through. Simple and straightforward.
Cons
While I understand that updates are necessary all the recent changes have been somewhat disruptive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy
Hospital & Health Care, 51-100 employees
Less than 6 months
Jun 21, 2019
AZZLY Review
AZZLY Review
Pros
Everything being in one place on this program is great. I can easily complete tasks for each client.
Cons
The program frequently cuts off in the middle of charting and I find accessing charts and the calendar cumbersome.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
3
Kecia
Individual & Family Services, 101-500 employees
Less than a year
Jun 19, 2019
User
User
Pros
Software availability is crucial for our organization.
Cons
Ive found some changes to be challenging to work with.
Ease of use
6
Value for money
3
Customer Support
8
Functionality
8
Aretha
Non-Profit Organization Management, 101-500 employees
Less than 6 months
Jun 18, 2019
Easy of use
Easy of use
Pros
When something didnt work we called and they fixed it quickly.
Cons
At first I found the system intimidating especially coming from Tier which now seems less sophisticated. It was quite a transition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gloria
Consumer Services, 51-100 employees
Less than a year
Jun 17, 2019
Azzly
Azzly
Pros
I really like where things are placed in the system.
Cons
Ive encountered numerous issues with functionality including frequent deletion of documents data and new patient profiles. The system operates very slowly most of the time and I wish I could open more documents simultaneously.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Kellie
Mental Health Care, 51-100 employees
More than a year
Jun 16, 2019
Azzly is no good for medical use
Azzly is no good for medical use
Pros
I havent had many positive experiences. Frustration outweighs the good.
Cons
There are too many steps involved in writing orders and I find it frustrating that there are no popup alerts for allergies or orders. I also cant schedule treatments on EMAR or anywhere else theyre needed. Overall the system is sluggish when switching screens and I often experience delays in medication administration when Azzly goes down. Ive had to call support multiple times after updates.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Kimberly
Medical Practice, 51-100 employees
More than a year
Jun 15, 2019
Don't buy this software
Don't buy this software
Pros
I like that we can email Azzly directly and get a response quickly.
Cons
The system is incredibly slow which significantly decreases our teams efficiency. We frequently experience waiting times while trying to complete simple tasks. Restarting the software is often necessary to resolve issues. Slow response times for fixing problems further compound the issue and morale has taken a hit due to the softwares limitations.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ashleigh
Hospital & Health Care, 51-100 employees
More than a year
Jun 15, 2019
AZZLY Rize
AZZLY Rize
Pros
I enjoy having access to all client records.
Cons
The system tends to run slowly and occasionally shuts down unexpectedly.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Kayla
Hospital & Health Care, 101-500 employees
Less than a year
Jun 14, 2019
Questionaire
Questionaire
Pros
I really dislike this software...
Cons
The system tends to freeze during notetaking and its slow when moving between screens and retrieving client information. Additionally client information is spread out and not easily accessible.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Lana
Medical Practice, 51-100 employees
More than a year
Jun 13, 2019
AZZLY is so easy to use.
AZZLY is so easy to use.
Pros
Azzly is incredibly easy to use. I find patient information quickly after logging in.
Cons
At the moment I cant think of any drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rose
Mental Health Care, 11-50 employees
More than a year
Jun 13, 2019
Customer Support prompt and thorough
Customer Support prompt and thorough
Pros
Navigating through a clients chart to find specific documentation is simple.
Cons
Some updates have made documentation more tedious at times and may not be necessary for all departments.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Angie
Hospital & Health Care, 101-500 employees
More than a year
Jun 11, 2019
Azzly Rize is both economical and very user friendly
Azzly Rize is both economical and very user friendly
Pros
I switched from KIPU to Azzly Rise and its much better. Had some initial issues but I worked through them. Azzly over KIPU any day.
Cons
Currently I dont have any complaints. The system is absolutely wonderful.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
kevin
Mental Health Care, 1-10 employees
Less than a year
Jun 09, 2019
Azzly, the bomb
Azzly, the bomb
Pros
The documentation is straightforward and I can usually complete my notes in half the time compared to our previous system.
Cons
So far I havent encountered any drawbacks Im quite satisfied with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liz
Mental Health Care, 51-100 employees
Less than 6 months
Jun 08, 2019
Slows down productivity.
Slows down productivity.
Pros
In theory this software should improve my daily tasks.
Cons
The programs navigation is not straightforward and clinical notes are sometimes deleted without any explanation.
Ease of use
3
Value for money
4
Customer Support
6
Functionality
8
April
Mental Health Care, 51-100 employees
More than a year
Jun 06, 2019
Filters
Exceptional Platform
Exceptional Platform
Pros
Theres a lot to mention. It meets our needs customer service is responsive keeps us informed about industry changes userfriendly once youre used to it easy to learn has multiple features and listens to customer feedback for improvements.
Cons
Perhaps some tweaks are needed in the current process flow and it would be helpful to link a few forms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Thomas
Medical Practice, 1-10 employees
More than a year
Dec 02, 2023
Better than we even hoped for
Better than we even hoped for
Pros
Its easy to use customizable has good reporting capabilities and the Azzly team provides excellent customer support.
Cons
In my three decades of experience in Mental Health I find Azzly to be one of the best systems Ive used if not the best. While there were minor glitches initially and a learning curve Azzly worked with us to address them all. I cant think of any drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Pam
Mental Health Care, 11-50 employees
Less than 6 months
Nov 01, 2023
The software is an electronic health record (EHR) and practice management tool, which provides comprehensive assistance.
The software is an electronic health record (EHR) and practice management tool, which provides comprehensive assistance.
Pros
The reporting capabilities of AZZLY Rize are powerful and allow for simple tracking of patient outcomes and treatment program success.
Cons
I think AZZLY Rizes customer support is not as prompt as they aim to be.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Abhishek
Hospital & Health Care, 1,001-5,000 employees employees
Mar 26, 2023
Azzly Review
Azzly Review
Pros
They handle scheduling, documentation, communication, billing, and administrative tasks in an organized and efficient way. They have customized their forms to suit our requirements. Their training and customer service are exceptional!
Cons
Charting can be frustrating due to slow loading times occasionally.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Angela
Medical Practice, 2-10 employees employees
Feb 26, 2023
Azzly
Azzly
Pros
It handles scheduling documentation communication billing and administrative tasks efficiently. The forms are customized to our needs and the training and customer service are excellent.
Cons
It can be frustrating when the system is slow to load especially when Im trying to chart.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Angela
Medical Practice, 1-10 employees
Less than a year
Feb 14, 2023
The electronic health record performs well.
The electronic health record performs well.
Pros
The interface is simple and easy to navigate, and includes convenient support.
Cons
I am enjoying all the features that Azzly Rize offers.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Kathleen
Non-Profit Organization Management, 11-50 employees employees
Nov 26, 2022
Great electronic health record
Great electronic health record
Pros
Its easy to use and support is easily accessible.
Cons
Im really enjoying all the features available on Azzly Rize so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathleen
Non-Profit Organization Management, 11-50 employees
Less than 6 months
Nov 17, 2022
Smart software
Smart software
Pros
It delivers solutions to your work problems specifically. With the arrival of this software, everything has been a lot more efficient.
Cons
The only problem we face is printing medical records. Other than that, it is an amazing software for our medical practices.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Nathan
Sundance Canyon Academy, 11-50 employees employees
Nov 15, 2022
Review for Azzly Rize
Review for Azzly Rize
Pros
Information flows easily from one screen to the next. Info is available without leaving the chart.
Cons
We havent encountered any problems with Azzly yet. Currently, all our requests have been met with a solution. Ill update when we start using the system regularly.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Heather
Hospital & Health Care, 2-10 employees employees
Oct 27, 2022
Satisfied customer
Satisfied customer
Pros
We find it easy to use AZZLY, and we appreciate the additional features.
Cons
It can be slow for screens to load at times.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Desiree
Mental Health Care, 11-50 employees employees
Oct 26, 2022
Flexible and Affordable
Flexible and Affordable
Pros
Azzly Rize has been flexible for our small nonprofit allowing us to transition from paper to electronic forms easily. Its webbased so theres no need to install software and we can access it from anywhere with internet.
Cons
Azzly currently lacks the ability to autofill entered data into fields which would be convenient. However this wasnt a feature we were giving up when we chose Azzly Rize for our Electronic Health Records.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emily
Mental Health Care, 11-50 employees
More than a year
Oct 23, 2022
Azzly Review
Azzly Review
Pros
I like how information flows between screens and its convenient to access information without leaving the chart.
Cons
At the moment I havent encountered any issues. Azzly seems to have solutions for everything weve asked for. Ill keep you updated once were using the system fulltime.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Hospital & Health Care, 1-10 employees
Less than 6 months
Oct 21, 2022
Customer Satisfaction
Customer Satisfaction
Pros
Azzly is userfriendly and we appreciate the additional features.
Cons
Sometimes I find it annoying when screens take a while to load.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Desiree
Mental Health Care, 11-50 employees
Less than 6 months
Oct 18, 2022
Very professional team!
Very professional team!
Pros
Their customer support for AZZLY Rize EHR Software is highly professional and always available to resolve any issues. The software itself is very easy in terms of operating and navigation.
Cons
Data gets lost if the internet disconnects while processing, which breaks the flow of productivity.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Deanne
Counseling and Recovery Center, 10-49 employees
Oct 09, 2022
Glad to shift on this product!
Glad to shift on this product!
Pros
From starting point to the end, The tech team has been a great support in learning and training. They have given a brief walk through of the software which made the implementation process really easy. I switched to this software and it has helped with our workload.
Cons
The scheduling area needs some polishing.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Melissa
Melissa, 10-49 employees
Apr 06, 2022
Amazing delivery of solutions!
Amazing delivery of solutions!
Pros
It is a very versatile and functional software with online security. Azzly did a wonderful job in catering to our specific needs and giving solutions to our problems in no time which proves that we are important to them as a customer.
Cons
Printing medical records is a difficult task. could be improved a bit.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Nathan
Sundance Canyon Academy, 10-49 employees
Apr 04, 2022
Flawless product!
Flawless product!
Pros
Its tracking abilities are flawless. You can track information of any patient in terms of medications, history, or past appointments. Its Navigation is quite fast and the user interface is easy to use. Very impressive.
Cons
No problem so far from our side.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Rose
Novus Medical Detox Center, 10-49 employees
Mar 04, 2022
Partners
Partners
Pros
The support from Azzly has been fantastic throughout the entire process from the initial demonstration to project management.
Cons
While it can be a bit challenging to understand initially with practice the process flow becomes easier to grasp.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Medical Practice, 1-10 employees
Less than 6 months
Jan 13, 2022
Terrible Customer Service and Misleading
Terrible Customer Service and Misleading
Pros
I didnt like anything about this software.
Cons
I find everything about the system confusing and not very userfriendly. They claim its customizable but I havent found that to be the case.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Austin
Hospital & Health Care, 11-50 employees
Less than 6 months
Nov 25, 2021
Awful EHR
Awful EHR
Pros
I used to have positive things to say about Azzly but I cant think of anything positive right now.
Cons
Im experiencing various issues from display problems to difficulties accessing the system at times and the customer service isnt great either.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Layla
Mental Health Care, 51-100 employees
More than a year
Jun 09, 2021
Simple...in both good and bad ways.
Simple...in both good and bad ways.
Pros
Its very easy to navigate especially if youve used electronic health records before.
Cons
The system isnt suitable for use in a behavioral health group home as it lacks essential features. Additionally the Azzly Team isnt very helpful in customizing it to our needs.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
Courtney
Mental Health Care, 11-50 employees
More than a year
May 15, 2021
AZZLY Review
AZZLY Review
Pros
The customer service is excellent with quick responses and helpful staff who monitor problems until theyre resolved.
Cons
It takes some time to learn especially for those who arent very computer savvy.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Susan
Mental Health Care, 51-100 employees
Less than a year
May 11, 2021
Very prompt and Thorough support!
Very prompt and Thorough support!
Pros
It is very easy to locate a specific document due to easy navigation system. Their customer service is very responsive with your issues. Clients charting is also very user-friendly.
Cons
Sometimes, Updates make the system slow.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Angie
The Next Door, 100-499 employees
Mar 27, 2021
A must for our organization!
A must for our organization!
Pros
Its a one stop solution for everything. Our clinical practice has been revived because of this product. Scheduling, charting, financial and medical, all needs are met.
Cons
Service payment is a bit confusing.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Leslie
Talbot Recovery Soutions, 10-49 employees
Mar 23, 2021
Very flexible for my Small company!
Very flexible for my Small company!
Pros
It has proved to be very functional for small practice company. Extremely versatile solutions for specific needs. They have great customer service and always try to automate the solutions.
Cons
Before starting with this, I was a little skeptical but it has been a huge help.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nathan S.
Hospital & Health Care, 10-49 employees
Mar 16, 2021
Thank Goodness we switched
Thank Goodness we switched
Pros
Its now a onestopshop for everything we need.
Cons
I find the Scheduler cumbersome to use. It would be great if it were easier to see if clients need interpreters what programs theyre in and what payments are needed.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Melissa
Mental Health Care, 11-50 employees
Less than 6 months
Sep 19, 2020
I wouldnt choose any other software
I wouldnt choose any other software
Pros
AZZLY EMR is comprehensive, efficient, and intuitive. It has outstanding features for all the medical specialties out there. I would highly recommend it.
Cons
I didnt face any issue while using AZZLY EHR.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Jordan G.
Program Director, 51-200 employees employees
Sep 15, 2020
A clinical EMR review
A clinical EMR review
Pros
Azzly has worked closely with our team to develop an intuitive EMR that feels tailored to clinicians needs rather than forcing clinicians to adapt to the software.
Cons
While no EMR will fulfill all our agencys desires I cant identify any significant drawbacks because of the technical support and customization efforts provided by Azzly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Mental Health Care, 1-10 employees
Less than a year
Jul 21, 2020
Excellent EHR for Addiction and Behavioral Health
Excellent EHR for Addiction and Behavioral Health
Pros
The system is comprehensive userfriendly and exceeds expectations allowing clinicians and providers to spend more time caring for patients and less time on documentation.
Cons
Although migrating data from our old system was extensive it wasnt a problem with Azzly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jordan
Hospital & Health Care, 51-100 employees
Less than 6 months
Jun 02, 2020
Perfect Solution to our Needs
Perfect Solution to our Needs
Pros
Azzly has been responsive to our needs with knowledgeable staff and an intuitive streamlined system.
Cons
Some features havent been implemented yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elias
Mental Health Care, 1-10 employees
Less than 6 months
Mar 01, 2020
Azzly gets it done!
Azzly gets it done!
Pros
Azzly is a significant improvement over the program we used before allowing for faster group notes.
Cons
I dont like the way Dap notes are entered. It feels cumbersome and unnecessary.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Holly
Mental Health Care, 51-100 employees
More than a year
Mar 01, 2020
Versatile and well developed
Versatile and well developed
Pros
Its secure functional and meets our specific needs well showing that were valued as a customer.
Cons
Printing medical records can be quite challenging.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Nathan
Hospital & Health Care, 11-50 employees
More than a year
Jan 01, 2020
Not the most intuitive program, but does the job
Not the most intuitive program, but does the job
Pros
The software adapted well to our facilitys needs. Files were thorough and had all necessary windows.
Cons
Initially I found it challenging to learn how to use the system. It seemed more difficult to navigate compared to similar products Ive used before.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Karen
Higher Education, 51-100 employees
Less than a year
Jun 27, 2019
Azzly questionare
Azzly questionare
Pros
I appreciate how everything is just a click away. Paperwork is userfriendly especially with the calendar connected to client charts.
Cons
Its inconvenient to have to close out of a form to access the calendar. It would be much more helpful if forms could remain open while using the calendar.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Ashley
Mental Health Care, 101-500 employees
Less than 6 months
Jun 25, 2019
A Billing Dissapointment
A Billing Dissapointment
Pros
The clinical side is easy to use. Therapists like the new system.
Cons
The billing side of things is chaotic. Rize features dont function properly and switching between Rize and Silverlight is frustrating especially considering that Silverlight is easier to use for billing. Whoever thought more clicks per claim was a good idea clearly doesnt do much billing.
Ease of use
6
Value for money
3
Customer Support
5
Functionality
4
Taylor
Mental Health Care, 51-100 employees
Less than 6 months
Jun 23, 2019
AZZLY
AZZLY
Pros
Once information is in Azzly its mostly easy to find what you need.
Cons
Updates are not very userfriendly for medical purposes and there are multiple steps involved in accessing information.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
BRY
Health Wellness and Fitness, 51-100 employees
More than a year
Jun 21, 2019
Azzly is a blessing!
Azzly is a blessing!
Pros
Its really easy to navigate through. Simple and straightforward.
Cons
While I understand that updates are necessary all the recent changes have been somewhat disruptive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy
Hospital & Health Care, 51-100 employees
Less than 6 months
Jun 21, 2019
AZZLY Review
AZZLY Review
Pros
Everything being in one place on this program is great. I can easily complete tasks for each client.
Cons
The program frequently cuts off in the middle of charting and I find accessing charts and the calendar cumbersome.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
3
Kecia
Individual & Family Services, 101-500 employees
Less than a year
Jun 19, 2019
User
User
Pros
Software availability is crucial for our organization.
Cons
Ive found some changes to be challenging to work with.
Ease of use
6
Value for money
3
Customer Support
8
Functionality
8
Aretha
Non-Profit Organization Management, 101-500 employees
Less than 6 months
Jun 18, 2019
Easy of use
Easy of use
Pros
When something didnt work we called and they fixed it quickly.
Cons
At first I found the system intimidating especially coming from Tier which now seems less sophisticated. It was quite a transition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gloria
Consumer Services, 51-100 employees
Less than a year
Jun 17, 2019
Azzly
Azzly
Pros
I really like where things are placed in the system.
Cons
Ive encountered numerous issues with functionality including frequent deletion of documents data and new patient profiles. The system operates very slowly most of the time and I wish I could open more documents simultaneously.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Kellie
Mental Health Care, 51-100 employees
More than a year
Jun 16, 2019
Azzly is no good for medical use
Azzly is no good for medical use
Pros
I havent had many positive experiences. Frustration outweighs the good.
Cons
There are too many steps involved in writing orders and I find it frustrating that there are no popup alerts for allergies or orders. I also cant schedule treatments on EMAR or anywhere else theyre needed. Overall the system is sluggish when switching screens and I often experience delays in medication administration when Azzly goes down. Ive had to call support multiple times after updates.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Kimberly
Medical Practice, 51-100 employees
More than a year
Jun 15, 2019
Don't buy this software
Don't buy this software
Pros
I like that we can email Azzly directly and get a response quickly.
Cons
The system is incredibly slow which significantly decreases our teams efficiency. We frequently experience waiting times while trying to complete simple tasks. Restarting the software is often necessary to resolve issues. Slow response times for fixing problems further compound the issue and morale has taken a hit due to the softwares limitations.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ashleigh
Hospital & Health Care, 51-100 employees
More than a year
Jun 15, 2019
AZZLY Rize
AZZLY Rize
Pros
I enjoy having access to all client records.
Cons
The system tends to run slowly and occasionally shuts down unexpectedly.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Kayla
Hospital & Health Care, 101-500 employees
Less than a year
Jun 14, 2019
Questionaire
Questionaire
Pros
I really dislike this software...
Cons
The system tends to freeze during notetaking and its slow when moving between screens and retrieving client information. Additionally client information is spread out and not easily accessible.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Lana
Medical Practice, 51-100 employees
More than a year
Jun 13, 2019
AZZLY is so easy to use.
AZZLY is so easy to use.
Pros
Azzly is incredibly easy to use. I find patient information quickly after logging in.
Cons
At the moment I cant think of any drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rose
Mental Health Care, 11-50 employees
More than a year
Jun 13, 2019
Customer Support prompt and thorough
Customer Support prompt and thorough
Pros
Navigating through a clients chart to find specific documentation is simple.
Cons
Some updates have made documentation more tedious at times and may not be necessary for all departments.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Angie
Hospital & Health Care, 101-500 employees
More than a year
Jun 11, 2019
Azzly Rize is both economical and very user friendly
Azzly Rize is both economical and very user friendly
Pros
I switched from KIPU to Azzly Rise and its much better. Had some initial issues but I worked through them. Azzly over KIPU any day.
Cons
Currently I dont have any complaints. The system is absolutely wonderful.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
kevin
Mental Health Care, 1-10 employees
Less than a year
Jun 09, 2019
Azzly, the bomb
Azzly, the bomb
Pros
The documentation is straightforward and I can usually complete my notes in half the time compared to our previous system.
Cons
So far I havent encountered any drawbacks Im quite satisfied with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liz
Mental Health Care, 51-100 employees
Less than 6 months
Jun 08, 2019
Slows down productivity.
Slows down productivity.
Pros
In theory this software should improve my daily tasks.
Cons
The programs navigation is not straightforward and clinical notes are sometimes deleted without any explanation.
Ease of use
3
Value for money
4
Customer Support
6
Functionality
8
April
Mental Health Care, 51-100 employees
More than a year
Jun 06, 2019