AZZLY
Last Updated
Key Takeaways
Generated from the text of customer reviews
AZZLY is a cloud-based Electronic Health Record (EHR) platform for behavioral health and addiction treatment. Clinical, medical, administrative, and billing teams use it across outpatient, residential, and other programs. Reviews often cite navigation and support positively, while some users flag the lack of alerts for allergies. Recent updates include AZZLY’s rebranding and certification transition to Ease Health EHR 1.0.
Our Verdict
AZZLY is best suited to behavioral health and addiction treatment organizations that want clinical, administrative, and revenue workflows in one system. Its configurable approach and implementation services suit growing programs. Quote-based pricing makes direct cost comparison difficult, so buyers should assess their required programs and modules first. We recommend it for programs outgrowing separate charting and billing tools.
AZZLY Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integrations
- Patient Portal
What Is AZZLY?
AZZLY, delivered through its AZZLY Rize platform, combines electronic health records, practice management, and Revenue Cycle Management (RCM) in a behavioral health-focused system. It allows medical staff to work from a shared patient record, with role-based permissions displaying only the screens relevant to each user’s responsibilities. This reduces duplicate data entry and gives intake, clinical, and billing teams access to the same information. Collectively, these capabilities help clinicians improve workflow continuity and reduce handoffs between departments.
What Is AZZLY Best For?
AZZLY is best known for connecting clinical documentation directly to billing. Clinicians can record and feed encounters into automated claim creation, remittance posting, and fee schedule setup. This helps billing staff not to re-key information from the chart. Charge masters, payer rules and modifiers can be configured alongside ICD-10 and DSM-5 codes, which supports cleaner submissions. This workflow suits small and mid-sized treatment programs without a dedicated billing department, because it shortens the path from service to payment.
How Much Does AZZLY Cost?
AZZLY pricing is estimated to fall between $50 and $150/user/month, according to industry benchmarks for similar behavioral health and addiction treatment EHR solutions.
In addition to the base subscription costs, organizations should account for the following potential expenses:
- Implementation And Setup: $500-$5,000, depending on program size and configuration complexity
- Data Migration: $1,000-$8,000, based on the volume of patient records and conversion requirements from the existing system
- Staff Training: $500-$5,000, depending on the number of clinical, billing, and administrative users
- E-Prescribing (With PDMP And Lab Integrations): $25-$50/prescriber/month, typically billed as an add-on
- Revenue Cycle Management: 3-8% of collections if AZZLY provides managed billing services rather than software alone
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
AZZLY Integrations
AZZLY supports integration with multiple Merchant Services, Lab Interfaces, e-Prescribing, and PDMP systems.
How Does AZZLY Work?
Once you have logged into AZZLY, here’s how you can further navigate the platform:
- Work with the implementation team to configure programs, levels of care and forms during guided onboarding and training
- Register patients through intake and admissions, either by staff entry or by sending forms through the portal for e-signature
- Schedule appointments on the calendar and let automated reminders notify patients ahead of each visit
- Document care in each chart, including treatment plans, progress notes and medication orders sent through e-prescribing
- Route alerts through the work list so supervisors can review open items
- Create claims from completed encounters, post electronic remittances and review payer responses in the billing module
- Review productivity, financial and census reports to monitor program performance and prepare for audits
Who Is AZZLY For?
AZZLY serves a range of behavioral health and addiction treatment programs, including:
- Mental health
- Outpatient care
- Residential treatment
- Psychiatric rehabilitation
- Addiction treatment
- Medication-assisted treatment
- Telehealth
AZZLY Use Cases
Based on AZZLY features and available user feedback, these are key scenarios where the software can fit behavioral health organizations:
1. New Treatment Programs Building Their Clinical And Billing Workflows
For newly launched behavioral health and addiction treatment programs, AZZLY helps unify clinical documentation, patient records, scheduling, and revenue cycle processes in one system. Its EHR, practice management, and RCM capabilities assist users to cover workflows from intake through billing. Users particularly appreciate its centralized data management.
2. Clinical Directors Reviewing Documentation And Staff Workflows
Clinical directors can use AZZLY to monitor documentation and staff activity through productivity reports, role-based permissions, alerts, and other administrative controls. The platform also includes a master library of forms and tools for managing treatment plans and clinical documentation. For organizations preparing compliance reviews or audits, these capabilities can give supervisors greater visibility into documentation and operational activity across their teams. Clinicians laud its reporting capabilities and extensive customization.
3. Billing Teams Managing Authorizations Across Multiple Payers
When billing staff need to monitor approved services alongside delivered care, AZZLY provides authorization tracking and a prior-authorization countdown. These capabilities can help teams monitor remaining authorization periods and identify when additional approval may be needed. Because the RCM functionality sits within the same platform as the patient record, billing staff can work from connected clinical and financial information. Reviewers highlight its ability to monitor staff’s communication and keep documents aligned.
4. Multi-Level Treatment Providers Coordinating Inpatient And Outpatient Care
Behavioral health and addiction treatment providers operating across multiple levels of care can use AZZLY to configure documentation and workflows around different programs. The software lists outpatient, intensive outpatient, residential, inpatient psychiatric rehabilitation, and detox among the programs it serves. Users have highlighted the platform’s ease of navigation and straightforward documentation management.
Is AZZLY Right For You?
AZZLY is worth consideration for organizations that operate behavioral health or addiction treatment programs and need clinical documentation and revenue-cycle processes connected in one platform. Its configurable forms and multi-location support help accommodate organizations ranging from smaller facilities to larger treatment operations.
The software is HIPAA compliant and hosted in Microsoft Azure Private Cloud, while its privacy policy describes firewall, password protection, and restricted access controls.
Healthcare interoperability is becoming increasingly standards-driven, with FHIR-based exchange and expanded USCDI requirements shaping EMR development in 2026. AZZLY Rize aligns with this direction through certified health IT capabilities, bi-directional lab integrations, e-prescribing, medication management, and a patient engagement portal. These capabilities help behavioral health organizations connect clinical workflows while maintaining patient information within a centralized EMR environment.
Looking for guidance on AZZLY’s fit for your organization? Reach out to us at (661) 384-7070.
AZZLY Features
Patient Engagement Portal
The software's patient portal allows clinicians to move intake and admissions paperwork out of the waiting room. Patients can complete forms and sign them electronically, and the signed documents can be synced back to the chart. Additionally, AZZLY's two-way messaging enables healthcare staff to connect patients with providers, and the portal works on a computer, tablet or phone, keeping families reachable between sessions.
Medication Management And E-Prescribing
With AZZLY, medical staff can manage medications, protocols, and prescriptions in the same chart used for clinical notes. Users can manage e-prescribing alongside prescription drug monitoring checks, and bi-directional lab integrations help return results to the record. Vitals tools further help cover withdrawal scales such as COWS and CIWA, which supports patient monitoring during detox and medication-assisted treatment.
Scheduling And Appointment Reminders
Medical teams can use AZZLY's scheduler to link appointments to the patient chart, so check-ins, session notes and documentation stay connected. Automated reminders can be sent to patients ahead of each visit, which helps programs manage missed sessions and cancellations. Plus, the software's all-locations view lets administrators compare calendars across sites without switching between separate accounts or logins.
Task Management And Staff Alerts
The platform's personal work list helps highlight the documents and tasks that need attention, while supervisors can review a staff member's work by user and date range. Alerts can reach the whole team or selected staff when an item needs action. Furthermore, AZZLY's internal communication tools keep follow-up inside the chart.
Reports And Analytics
Owners and administrators can use pull productivity, financial and census reports from data entered by clinical and billing staff. Reports can be filtered and customized, so leaders can review performance by program, user, or date range. Moreover, AZZLY's compliance controls and audit-focused reporting give leadership a clearer view of accountability across all programs.
Pros And Cons of AZZLY
Pros
Authorization tracking improves visibility into payer requirements
One-click eChart access reduces steps when reviewing client records
User-specific work reviews improve oversight of tasks and outstanding items
Reusing text from prior notes reduces repetitive clinical documentation
Organized worklists help staff track tasks and manage daily workflows
Cons
Multi-step updates can slow medical documentation workflows
Extra steps for orders can increase administrative workload
Connection interruptions can cause entered information to be lost
AZZLY Reviews
Total 77 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars49%
4
Stars23%
3
Stars16%
2
Stars1%
1
Stars10%
Share your experience
Medical Practice, 1-10 employees
More than a year
“Exceptional Platform”
Pros
Theres a lot to mention. It meets our needs customer service is responsive keeps us informed about industry changes userfriendly once youre used to it easy to learn has multiple features and listens to customer feedback for improvements.
Cons
Perhaps some tweaks are needed in the current process flow and it would be helpful to link a few forms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mental Health Care, 11-50 employees
Less than 6 months
“Better than we even hoped for”
Pros
Its easy to use customizable has good reporting capabilities and the Azzly team provides excellent customer support.
Cons
In my three decades of experience in Mental Health I find Azzly to be one of the best systems Ive used if not the best. While there were minor glitches initially and a learning curve Azzly worked with us to address them all. I cant think of any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 500+ employees
“The software is an electronic health record (EHR) and practice management tool, which provides comprehensive assistance.”
Pros
The reporting capabilities of AZZLY Rize are powerful and allow for simple tracking of patient outcomes and treatment program success.
Cons
I think AZZLY Rizes customer support is not as prompt as they aim to be.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Frequently Asked Questions
Does AZZLY support revenue cycle management?
Yes. Its RCM capabilities include electronic billing and claims, automated claims, ERA posting, charge master and fee-schedule setup, prior-authorization tracking, and patient statements.
Does AZZLY support medication management?
Yes. The platform includes medication management, e-prescribing, bi-directional laboratory integrations, protocols, and Vitals, COWS, and CIWA capabilities.
Is AZZLY suitable for multiple locations?
Yes. AZZLY is a cloud-based platform that can scale from a single location to organizations operating across multiple locations and states.
Does AZZLY offer mobile access?
Yes. AZZLY describes Rize as having mobile capabilities for Android and iOS devices, allowing users to access the platform beyond desktop environments.
Is AZZLY HIPAA compliant?
Yes, AZZLY is a HIPAA-compliant software-as-a-service platform that uses Microsoft Azure Private Cloud infrastructure. Its documentation also describes encryption, multifactor authentication, and role-based permissions.



