BestNotes Reviews

“BestNotes and Its Usability

Pros

The Help Team made my experience amazing by helping us catch up with other providers.

Cons

I like everything about it. So no complaints from my side.

“A Nightmare Experience

Pros

Having someone assist us through the EHR transition was valuable, though we had to pay extra for the white glove service.

Cons

I am frustrated that not all of our data was transferred. We lost notes that were written, signed and locked.

“Exceptional Customer Service

Pros

BestNotes offers unmatched customer service.

Cons

I do not like that I have to use separate services for billing.

“User-Friendly for Business Needs

Pros

I can set up forms to be emailed out easily which is geat.

Cons

I cannot think of any issues. It is pretty easy to use and set up.

“Recommended for a Small Agency Setting

Pros

We managed the CARF survey with minimal difficulty thanks to the product, which made it easy for the consultant and auditor to evaluate charts. It also simplifies setting and tracking charting metrics for clinicians.

Cons

Be aware that you will pay extra for features like Outcome Measures and telehealth. It would also be better if you select a date range in a chart for releasing records.

“Useful for Document Storage

Pros

The system is easy to navigate with very simple layouts. It offers great storage and reporting for all documents and notes, which can be updated daily.

Cons

I only use a few features that suit my role and I have no complaints. I find it easy to navigate.

“BestNotes is the bestt

Pros

BestNotes is pretty easy to use. Also the ability to review others documents and supervision notes is a plus.

Cons

I would have preferred access to the entire EMR to develop plans or services that consider the whole person.

“Reliable Customer Support

Pros

Its easy to use, with plenty of self-help articles and videos. The response to email requests is quick.

Cons

I would like a section for recording diabetic finger stick readings.

“A Solid EMR Solution

Pros

BestNotes is not as overwhelming as some other EMR systems I have seen. Training new employees on BestNotes is pretty easy. I also like how organized the system is and the updates keep improving it.

Cons

The only downside I can think of is that BestNotes sometimes lags and crashes frequently. When it works correctly, I have no complaints.

“Versatile and Multi-Purpose

Pros

I love that it works for both clients and employees.

Cons

I struggle with getting medical clearances to port over correctly.

“A Good Product Overall

Pros

Its easy, affordable and dependable. I am happy that I found this product.

Cons

Its reliable and I love it! I wish I had found it sooner.

“Met Expectations

Pros

Creating users and setting up access is simple. Tagging clients helps ensure that employees only see clients within their facilities.

Cons

The application looks a bit dated, and there is a bug that makes BestNotes very slow and unresponsive. Another bug prevents PDFs from populating which requires a workaround and I don't appreciate that.

“BestNotes for Documentation

Pros

It offers several benefits that make it an excellent documentation service. The program's template development and usage is simple, and it's easier to make any adjustments compared to other programs used in the past. As part of our case management, community service, and counseling notes, we often need to modify these templates, and BestNotes' support team has always been helpful in such cases.

Cons

While there aren't many downsides to it, one improvement I would like to see is the option to remove pre-populated forms, such as those that document income and insurance, which we don't need. However, I believe that technical support might be able to assist with this issue.

“Great Value for the Cost

Pros

It is an affordable option with excellent customer service. The personnel, especially are patient, understanding, and always willing to help.

Cons

The interface can be overwhelming with information and forms scattered in different areas. It may appear disorganized and difficult to navigate at first.

“A Fantastic Documentation Tool

Pros

One of the aspects I appreciate about BestNotes is its userfriendly template customization which simplifies modifications compared to other software we've used in the past. We often handle case management community service and counseling notes and occasionally we need to adjust these templates. If we face difficulties in creating one the BestNotes support team consistently provides valuable assistance.

Cons

There isn't much I dislike about BestNotes. However it would be helpful if we could remove certain prefilled forms that are unnecessary for our needs such as income and insurance documentation. It's possible that technical support could assist with removing these forms.

“Impressive Customer Service

Pros

It offers great customer support, customization options, and a user-friendly interface. The DSM5 feature is also helpful, and having a portal to send to clients is essential for telehealth.

Cons

Customizing intake forms can be challenging, and clients may have difficulty finding items on the portal.

“An Average Product

Pros

The software includes built-in assessments, which eliminates the need to manually add them.

Cons

The software requires excessive navigation between screens, which makes completing notes a difficult task.

“Excellent for Its Price

Pros

We loved the affordability because it played a significant role for us as a small company just starting out

Cons

The interface appears cluttered and disorganized making it challenging to locate specific content and create forms. The layout could be improved for better user experience.

“Customer Support Stands Out

Pros

I was introduced to BestNotes at a previous job and was impressed with their exceptional customer support customizable features and userfriendly interface. This positive experience has continued in my current business where the onboarding process with technical support has been crucial for my telehealth practice. The portal for clients is indispensable and the optional DSM5 feature is helpful.

Cons

Customizing existing intake forms was somewhat challenging and clients often struggle to find specific items on the portal which can be improved for userfriendliness.

“A Mediocre Experience

Pros

I appreciate the inclusion of assessments in the software without manual entry.

Cons

Navigating between screens to complete notes can be difficult and timeconsuming.

“My Take on BestNotes

Pros

BestNotes promptly addresses glitches and provides helpful updates meeting my company's needs effectively.

Cons

I can't think of any specific dislikes the software has evolved to accommodate all our requirements.

“Amazing Electronic Medical Administration Record EMAR System

Pros

I love how easily I can access and print records with BestNotes. Keeping HR files and client records in one place is convenient and the tagging system simplifies finding people with specific tags.

Cons

I can't think of any drawbacks at the moment.

“Functional and Relatively Easy to Use

Pros

Navigating records in BestNotes is generally straightforward requiring less time to learn compared to other software I've used.

Cons

I wish I could upload multiple documents at once which would enhance efficiency.

“Outstanding Product

Pros

BestNotes is easy to use and having all client files organized in one place is fantastic. Uploading client photos to their electronic files is a great feature and their customer service is exceptional in resolving issues.

Cons

I wish I could search my notes for specific keywords.

“UserFriendly EHR

Pros

BestNotes offers a smooth flow and easy navigation to access information.

Cons

I can't think of anything negative it made my work easy.

“Great for Small Practices

Pros

BestNotes provides accessibility to a supportive team offers training and allows for clinical record customization.

Cons

It lacks compliance oversight and isn't uptodate with state regulatory requirements like some other medical records systems.

“Exceptional Customer Support

Pros

As an owner and biller of a mental health clinic I've always known that I could rely on BestNotes for exceptional customer service.

Cons

Some billing reports could be improved to enhance efficiency and reduce the risk of missed claims.

“Excellent Software

Pros

I appreciate the userfriendliness of BestNotes and their exceptional customer service. Calling in for assistance has always been smooth with no wait times and the support team is knowledgeable and helpful.

Cons

I had no trouble adapting to the software and I have no complaints.

“Clinical Director's Perspective

Pros

The Chart Report Audit collaboration with Outcome Tools and autopopulated notes are valuable features.

Cons

Adding a parent or guardian requires creating a separate chart which could be simplified.

“UserFriendly EHR

Pros

BestNotes is userfriendly and easy to navigate.

Cons

The treatment plan format could be improved.

“Clinical Documentation Made Easy

Pros

BestNotes simplifies documentation with preprepared goals and objectives making it fast and adaptable for clients.

Cons

Some notes appear repetitive and the titles can be confusing.

“BestNotes EHR with Exceptional Support

Pros

BestNotes offers valuable reports for auditing client charts and a seamless workflow with the ability to transfer information between templates.

Cons

The separation between EMAR and BestNotes is inconvenient and client names don't appear in electronic signatures for medication confirmation.

“BestNotes is a Great Product

Pros

BestNotes became easy to use after training.

Cons

I decided to stick with BestNotes after trying another system.

“Ease of Use

Pros

BestNotes is easy to use and understand making it intuitive for users.

Cons

The system's timeout feature while understandable can be a minor inconvenience.

“Receptionist

Pros

I like not having to write out simple notes repeatedly.

Cons

I need to know the time of the group and whether it was a scheduled group.

“Ease of Use

Pros

The software is easy and intuitive to use and understand.

Cons

I do not like that it times out but I understand why it has this feature.

“Exceptional Orientation Experience

Pros

I find BestNotes very user-friendly and it makes sense both commonly and clinically when navigating the system. I have used six different EHRs in various locum tenens roles and they were often complex to learn with little added benefit. For my private practice, I evaluated several EHRs ranging from moderately to expensively priced, each with its pros and cons. One frustrating issue was the "training packages" that limited orientation hours. A friend who uses BestNotes for Psychiatry and Addictions Treatment recommended it, saying it was the easiest EHR she had used. I looked into BestNotes and was impressed by its affordability and features. The excellent customer service from the initial contact to the orientation for implementation really stood out. I received unlimited hours of learning at no extra cost and my trainer was knowledgeable, patient and flexible with my busy schedule. Additionally, the trainer helped me customize auto-notes and templates and taught me how to make changes myself which allows for independent improvements. I cannot praise the experience enough!

Cons

While I believe every EHR has room for improvement, I find BestNotes to be robust and easy to use. I like their openness to feedback and their eagerness to share upcoming changes. More focus on billing and clearinghouse integration would be beneficial, but it looks like that is planned for the future.

“The Best Bet for Your Money

Pros

BestNotes is remarkably easy to navigate and implement.

Cons

After trying another system I realized it was better to stick with BestNotes.

“Freedom House for Women Inc.

Pros

BestNotes offers clear and concise software with easy navigation. The client portal is excellent for clients and it helps with time management.

Cons

There are no drawbacks to using this software.

“Best EHR I've Used

Pros

BestNotes makes note writing simple and interacting with clients easy and straightforward.

Cons

No complaints so far.

“Ease of Use

Pros

BestNotes is incredibly easy to use and understand.

Cons

It has a timeout feature that can be inconvenient but I understand its purpose.

“Finally! Software and Customer Service like no other!

Pros

What I love most about this software is that it does not make assumptions or second-guess my intentions. Its very frustrating to work with software that controls what you can and cannot do. With this program, I am in control. It will notify me if something is not set up correctly, but the results of my efforts are evident in its compliance. In the end, I am left with a software that is fully compliant, which is invaluable to any practice. Integrating with the billing software was smooth. Setting up tables for my therapists was simple and worth the minimal effort because the system is so easy to use. Scheduling is pretty simple now. As a full-service billing company, we handle scheduling, checking eligibility, populating demographics and insurance info and collecting payment details for our clients. We also manage sending out screenings and patient applications for the portal. This setup lets our clients focus solely on their clients without worrying about administrative tasks, which increases the chances of claims being paid and allows them to separate from the billing process. This creates a great visit every time and that is exactly what BEST NOTES has provided for us.

Cons

We were up and running within the first week. With my years of experience in billing and administration, I have learned a few tricks for making vendor transitions smooth and quick. Thanks to the team effort from BestNotes, we completed basic training and got the practices operational in just one week. So far, everything makes perfect sense and I have not found anything I dislike. I do not expect to find any issues either.

“Not too bad to use

Pros

This tool is excellent for organizing and completing notes, which can be accessed by anyone on the account with the necessary permissions.

Cons

The forms could be designed better. When you delete something and go too far, it removes the box where you want to type. It would be better if the box were integrated into a framework, if that makes sense.

“Best quality and price

Pros

Navigating this service has been pretty easy compared to other well-known EMRs I have used. It provides all the documents I need and the support team is highly responsive and helpful with setup and issue resolution.

Cons

It takes a bit of time to get used to, but overall its as simple as any other software I have used.

“BestNotes is a reliable and easy to use product.

Pros

All client documentation is stored in one HIPAA-compliant location which allows our managers to safely share information as needed.

Cons

Creating templates is not very intuitive.

“Susannah Review

Pros

The system simplifies treatment planning and assessments. Scheduling is easy and client information is easily accessible.

Cons

The billing system has been the most challenging part of BestNotes.

“BestNotes Review

Pros

I really like how easy it is to use, the ability to customize settings for a more personal touch and how easily it allows me to store and access information.

Cons

Learning the coding and billing aspects has been the most difficult for me.

“BEST CUSTOMER SERVICE EVER

Pros

The software is very inclusive, so it takes time to get fully familiar to it. However, the onboarding process is conducted via Zoom with very accommodating and professional staff. They thoroughly cover their agenda and address any questions, even if I have asked them before. When I call customer service, I connect quickly and resolve issues immediately.

Cons

The software is quite comprehensive and it takes time to learn.

“Best notes in Review

Pros

In the mental health industry, we need to maintain complete, HIPAA-compliant records. BestNotes meets all my requirements for keeping records safe and secure.

Cons

Once you enter a client assessment in BestNotes, it will duplicate the clients name and certain details each time you create a new note, so you do not need to re-enter them. If you want to modify any paperwork to fit your needs, they will make those changes and updates for you.

“Works great if you know what you are doing

Pros

BestNotes is a highly capable system. I can create notes and forms that communicate and auto-populate information. The client portal is well designed and nearly everything is customizable.

Cons

The visual appeal is lacking. The system looks outdated and is quite dull to look at. Although everything can be customized and communicated, the process is lengthy and confusing. BestNotes offers excellent support and training but setting up and understanding the system is challenging.