BestNotes Reviews

Pros

The Help Team made my experience amazing by helping us catch up with other providers.

Cons

I like everything about it. So no complaints from my side.

Pros

Having someone assist us through the EHR transition was valuable, though we had to pay extra for the white glove service.

Cons

I am frustrated that not all of our data was transferred. We lost notes that were written, signed and locked.

Pros

BestNotes offers unmatched customer service.

Cons

I do not like that I have to use separate services for billing.

Pros

I can set up forms to be emailed out easily which is geat.

Cons

I cannot think of any issues. It is pretty easy to use and set up.

Pros

We managed the CARF survey with minimal difficulty thanks to the product, which made it easy for the consultant and auditor to evaluate charts. It also simplifies setting and tracking charting metrics for clinicians.

Cons

Be aware that you will pay extra for features like Outcome Measures and telehealth. It would also be better if you select a date range in a chart for releasing records.

Pros

The system is easy to navigate with very simple layouts. It offers great storage and reporting for all documents and notes, which can be updated daily.

Cons

I only use a few features that suit my role and I have no complaints. I find it easy to navigate.

Pros

BestNotes is pretty easy to use. Also the ability to review others documents and supervision notes is a plus.

Cons

I would have preferred access to the entire EMR to develop plans or services that consider the whole person.

Pros

Its easy to use, with plenty of self-help articles and videos. The response to email requests is quick.

Cons

I would like a section for recording diabetic finger stick readings.

Pros

BestNotes is not as overwhelming as some other EMR systems I have seen. Training new employees on BestNotes is pretty easy. I also like how organized the system is and the updates keep improving it.

Cons

The only downside I can think of is that BestNotes sometimes lags and crashes frequently. When it works correctly, I have no complaints.

Pros

I love that it works for both clients and employees.

Cons

I struggle with getting medical clearances to port over correctly.

Pros

Its easy, affordable and dependable. I am happy that I found this product.

Cons

Its reliable and I love it! I wish I had found it sooner.

Pros

Creating users and setting up access is simple. Tagging clients helps ensure that employees only see clients within their facilities.

Cons

The application looks a bit dated, and there is a bug that makes BestNotes very slow and unresponsive. Another bug prevents PDFs from populating which requires a workaround and I don't appreciate that.

Pros

It offers several benefits that make it an excellent documentation service. The program's template development and usage is simple, and it's easier to make any adjustments compared to other programs used in the past. As part of our case management, community service, and counseling notes, we often need to modify these templates, and BestNotes' support team has always been helpful in such cases.

Cons

While there aren't many downsides to it, one improvement I would like to see is the option to remove pre-populated forms, such as those that document income and insurance, which we don't need. However, I believe that technical support might be able to assist with this issue.

Pros

It is an affordable option with excellent customer service. The personnel, especially are patient, understanding, and always willing to help.

Cons

The interface can be overwhelming with information and forms scattered in different areas. It may appear disorganized and difficult to navigate at first.

Pros

One of the aspects I appreciate about BestNotes is its userfriendly template customization which simplifies modifications compared to other software we've used in the past. We often handle case management community service and counseling notes and occasionally we need to adjust these templates. If we face difficulties in creating one the BestNotes support team consistently provides valuable assistance.

Cons

There isn't much I dislike about BestNotes. However it would be helpful if we could remove certain prefilled forms that are unnecessary for our needs such as income and insurance documentation. It's possible that technical support could assist with removing these forms.

Pros

It offers great customer support, customization options, and a user-friendly interface. The DSM5 feature is also helpful, and having a portal to send to clients is essential for telehealth.

Cons

Customizing intake forms can be challenging, and clients may have difficulty finding items on the portal.

Pros

The software includes built-in assessments, which eliminates the need to manually add them.

Cons

The software requires excessive navigation between screens, which makes completing notes a difficult task.

Pros

We loved the affordability because it played a significant role for us as a small company just starting out

Cons

The interface appears cluttered and disorganized making it challenging to locate specific content and create forms. The layout could be improved for better user experience.

Pros

I was introduced to BestNotes at a previous job and was impressed with their exceptional customer support customizable features and userfriendly interface. This positive experience has continued in my current business where the onboarding process with technical support has been crucial for my telehealth practice. The portal for clients is indispensable and the optional DSM5 feature is helpful.

Cons

Customizing existing intake forms was somewhat challenging and clients often struggle to find specific items on the portal which can be improved for userfriendliness.

Pros

I appreciate the inclusion of assessments in the software without manual entry.

Cons

Navigating between screens to complete notes can be difficult and timeconsuming.