BestNotes EHR Software Reviews

BestNotes is a great documentation service!

BestNotes is a great documentation service!

Pros

BestNotes offers several benefits that make it an excellent documentation service. The program's template development and usage is simple, and it's easier to make any adjustments compared to other programs used in the past. As part of our case management, community service, and counseling notes, we often need to modify these templates, and BestNotes' support team has always been helpful in such cases.

Cons

While there aren't many downsides to BestNotes, one improvement I would like to see is the option to remove pre-populated forms, such as those that document income and insurance, which we don't need. However, I believe that technical support might be able to assist with this issue.

Stellar product for the money

Stellar product for the money

Pros

BestNotes is an affordable option with excellent customer service. The personnel, especially [SENSITIVE CONTENT], are patient, understanding, and always willing to help.

Cons

The interface can be overwhelming with information and forms scattered in different areas. It may appear disorganized and difficult to navigate at first.

BestNotes is a Fantastic Documentation Tool

BestNotes is a Fantastic Documentation Tool

Pros

One of the aspects I appreciate about BestNotes is its userfriendly template customization which simplifies modifications compared to other software we've used in the past. We often handle case management community service and counseling notes and occasionally we need to adjust these templates. If we encounter difficulties in creating one the BestNotes support team consistently provides valuable assistance.

Cons

There isn't much I dislike about BestNotes. However it would be beneficial if we could remove certain prefilled forms that are unnecessary for our needs such as income and insurance documentation. It's possible that technical support could assist with removing these forms.

Amazing customer service!

Amazing customer service!

Pros

BestNotes offers great customer support, customization options, and a user-friendly interface. The DSM5 feature is also helpful, and having a portal to send to clients is essential for telehealth.

Cons

Customizing intake forms can be challenging, and clients may have difficulty finding items on the portal.

Just an Okay Product

Just an Okay Product

Pros

The software includes built-in assessments, which eliminates the need to manually add them.

Cons

The software requires excessive navigation between screens, which makes completing notes a tedious task.

Excellent Product for the Price

Excellent Product for the Price

Pros

Affordability played a significant role for us as a small company just starting out.

Cons

The interface appears cluttered and disorganized making it challenging to locate specific content and create forms. The layout could be improved for better user experience.

Outstanding Customer Service

Outstanding Customer Service

Pros

I was introduced to BestNotes at a previous job and was impressed with their exceptional customer support customizable features and userfriendly interface. This positive experience has continued in my current business where the onboarding process with technical support has been crucial for my telehealth practice. The portal for clients is indispensable and the optional DSM5 feature is helpful.

Cons

Customizing existing intake forms was somewhat challenging and clients often struggle to find specific items on the portal which can be improved for userfriendliness.

Mediocre Product

Mediocre Product

Pros

I appreciate the inclusion of assessments in the software without manual entry.

Cons

Navigating between screens to complete notes can be cumbersome and timeconsuming.

BestNotes Review for Individual & Family Services

BestNotes Review for Individual & Family Services

Pros

Cons

My Take on BestNotes

My Take on BestNotes

Pros

BestNotes promptly addresses glitches and provides helpful updates meeting my company's needs effectively.

Cons

I can't think of any specific dislikes the software has evolved to accommodate all our requirements.

Amazing Electronic Medical Administration Record EMAR System

Amazing Electronic Medical Administration Record EMAR System

Pros

I love how easily I can access and print records with BestNotes. Keeping HR files and client records in one place is convenient and the tagging system simplifies finding people with specific tags.

Cons

I can't think of any drawbacks at the moment.

Functional and Relatively Easy to Use

Functional and Relatively Easy to Use

Pros

Navigating records in BestNotes is generally straightforward requiring less time to learn compared to other software I've used.

Cons

I wish I could upload multiple documents at once which would enhance efficiency.

Outstanding Product

Outstanding Product

Pros

BestNotes is easy to use and having all client files organized in one place is fantastic. Uploading client photos to their electronic files is a great feature and their customer service is exceptional in resolving issues.

Cons

I wish I could search my notes for specific keywords.

UserFriendly EHR

UserFriendly EHR

Pros

BestNotes offers a smooth flow and easy navigation to access information.

Cons

I can't think of anything negative it made my work easy.

Great for Small Practices

Great for Small Practices

Pros

BestNotes provides accessibility to a supportive team offers training and allows for clinical record customization.

Cons

It lacks compliance oversight and isn't uptodate with state regulatory requirements like some other medical records systems.

Exceptional Customer Support

Exceptional Customer Support

Pros

As an owner and biller of a mental health clinic I've always known that I could rely on BestNotes for exceptional customer service.

Cons

Some billing reports could be improved to enhance efficiency and reduce the risk of missed claims.

Excellent Software

Excellent Software

Pros

I appreciate the userfriendliness of BestNotes and their exceptional customer service. Calling in for assistance has always been smooth with no wait times and the support team is knowledgeable and helpful.

Cons

I had no trouble adapting to the software and I have no complaints.

Clinical Director's Perspective

Clinical Director's Perspective

Pros

The Chart Report Audit collaboration with Outcome Tools and autopopulated notes are valuable features.

Cons

Adding a parent or guardian requires creating a separate chart which could be simplified.

UserFriendly EHR

UserFriendly EHR

Pros

BestNotes is userfriendly and easy to navigate.

Cons

The treatment plan format could be improved.

Clinical Documentation Made Easy

Clinical Documentation Made Easy

Pros

BestNotes simplifies documentation with preprepared goals and objectives making it fast and adaptable for clients.

Cons

Some notes appear repetitive and the titles can be confusing.

BestNotes EHR with Exceptional Support

BestNotes EHR with Exceptional Support

Pros

BestNotes offers valuable reports for auditing client charts and a seamless workflow with the ability to transfer information between templates.

Cons

The separation between EMAR and BestNotes is inconvenient and client names don't appear in electronic signatures for medication confirmation.

BestNotes is a Great Product

BestNotes is a Great Product

Pros

BestNotes became easy to use after training.

Cons

I decided to stick with BestNotes after trying another system.

Ease of Use

Ease of Use

Pros

BestNotes is easy to use and understand making it intuitive for users.

Cons

The system's timeout feature while understandable can be a minor inconvenience.

The Best Bet for Your Money

The Best Bet for Your Money

Pros

BestNotes is remarkably easy to navigate and implement.

Cons

After trying another system I realized it was better to stick with BestNotes.

Freedom House for Women Inc.

Freedom House for Women Inc.

Pros

BestNotes offers clear and concise software with easy navigation. The client portal is excellent for clients and it helps with time management.

Cons

There are no drawbacks to using this software.

Best EHR I've Used

Best EHR I've Used

Pros

BestNotes makes note writing simple and interacting with clients easy and straightforward.

Cons

No complaints so far.

Ease of Use

Ease of Use

Pros

BestNotes is incredibly easy to use and understand.

Cons

It has a timeout feature that can be inconvenient but I understand its purpose.

Choosing Athena for Surgery Centers is not a good option.

Choosing Athena for Surgery Centers is not a good option.

Pros

Athena has a feature where it can generate a medication list using the patient's pharmacy purchase history. This is helpful when the patient is unable to recall their medications. However if a medication is added to the list that is not already there it becomes an order that the provider must approve. This can cause issues when the provider does not want to sign off on the order. The patient history module is customizable to fit the organization's requirements.

Cons

It seems that Athena needs to work on its support for surgery centers. Despite being promised improvement opportunities in 2017 nothing was done and the team meant to aid me was disbanded. In addition the list of prior surgeries is challenging to use and we often have to choose the closest procedure available and add a note to ensure clarity.

The program is great but it is expensive.

The program is great but it is expensive.

Pros

The software provides templates that are readily available for most specialties. These templates are simple to use and can be customized according to specific needs. The use of interviews and templates speeds up the clinical exam process while ensuring that the Past Medical History Family History and Social History PFSH remains consistent in the records. The system generates brief and comprehensible notes which can be quickly read by other providers.

Cons

The software has some drawbacks. It is more expensive than other programs and some users struggle to learn it. Additionally the billing software requires more work than advertised. The sales staff can be pushy and seem to constantly add extra charges although the initial cost is open for negotiation.