Caremerge is a complete electronic health record (EHR) solution for the senior living industry. The platform offers a range of features designed to streamline administrative tasks and improve resident care. Caremerge reviews frequently highlight its great value for money and exceptional customer support. However, some users have noted occasional issues with system updates and software navigation. Overall, Caremerge remains a trusted choice for senior living facilities aiming to optimize their operations and enhance the quality of care.

Caremerge Reviews
Pros
Comprehensive care coordination
Effective communication tools
User-friendly patient engagement
Cons
Reporting feature need enhancement
Mobile application can be improved
Difficult medication input options
Total 22 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars32%
3
Stars14%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Dina C.
Hospital & Health Care, 101-500 employees
“A great solution for CCRC
Pros
It has a very clean look and caters to a versatile group of people.
Cons
If there was an option to increase the font size, this would be a perfect software.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Annalise W.
Hospital & Health Care, 500+ employees
“Such an amazing program!
Pros
This software is great for everyone who is in need of help regarding billings and such. It caters to directors, residents, and the senior community as well which is amazing.
Cons
Sometimes the app lags with too much going on and it takes time to fix everything once it stops lagging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Dana
Hospital & Health Care, 51-100 employees
Less than a year
“Memory Care Director
Pros
I find it the best for my family because it is pretty easy to use.
Cons
Using the mobile app can be a bit challenging due to navigation difficulties on a cellphone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don
Medical Practice, 51-100 employees
More than a year
“Operative
Pros
I believe getting right information is very important and this tool is ours only resource for that. Also I believe speedier functionality would be beneficial. Moreover having details about other residents proves helpful. But I would like to mention that the search function is slow and it takes a while to master.
Cons
Navigation becomes tricky when menus change. Also I believe improved weather information would be beneficial.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Sarah
Hospital & Health Care, 101-500 employees
Less than a year
“Ease of use and access to information
Pros
I really like being able to access just the right resident information that I require.
Cons
Logging in feels like a multistep process which leads to the opening of three windows by the end and it is something I do not like much.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Stephanie
Medical Practice, 51-100 employees
Less than a year
“Caremerge review
Pros
Among the many electronic medical records systems I have tried, this one stands out for its easy learning curve, smooth navigation and high user friendliness.
Cons
I believe there are areas in the system that should be more accessible and additional features should be added.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Kailey
Not Specified, 500+ employees
Less than 6 months
“Care merge is Terrific
Pros
It is fairly user friendly. I can easily and quickly locate whatever I need.
Cons
I find no cons in Caremerge as I really its functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beth
Hospital & Health Care, 11-50 employees
More than a year
“Great Asset for Families
Pros
I love being able to schedule activities easily without having to retype everything each month!
Cons
I really dislike the inability to adjust font sizes for individual calendar days, only for the entire calendar.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Medical Practice, 51-100 employees
More than a year
“Simple and Comprehensive
Pros
Although our software lacks integration, its UI is simple and easy to navigate, it offers templates for recurring use and a wide range of features.
Cons
Personally, I have not tried other documentation software, so I cannot identify any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annalise
Hospital and Health Care, 500+ employees
“Amazing Platform
Pros
Caremerge is an excellent tool for senior living communities. Creating a calendar from scratch each month takes hours but with Caremerge the software will take care of it for you. Additionally the program allows you to take attendance of resident participation and generate a detailed report of their activities including percentages of the types of activities. I really like the communication and announcement feature of Caremerge which helps to connect with family. It's much easier than using emails and you can respond quickly as messages don't get lost in your email account. Even the residents can create accounts post on the community board sign up for activities and see the daily events. Overall it's a great program and we really appreciate everything that Caremerge has to offer.
Cons
The app often fails to display all the residents when staff members attempt to take attendance. Consequently while using the app staff members are required to browse through the resident list to locate the missing names and take attendance accordingly. This process involves additional effort and time compared to merely reviewing the list and verifying participation.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Kim M.
Hospital & Health Care, 101-500 employees
“Best Engagement tool on the market!
Pros
It is a very user friendly and easy to use software.
Cons
This can be considered a pricey software but it is worth it in the end.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Annalise
Hospital and Health Care, 500+ employees
“Amazing System
Pros
Caremerge is a great program for directors residents and families involved in senior living communities. Creating a calendar from scratch every month can take hours but Caremerge saves you the time and effort. Attendance records for resident participation can also be taken and reported with detailed percentages of activity types. Communication with family is made easier with announcement features that respond quickly without risking messages being buried in your email account. Residents can sign up for activities and see daily events. Overall Caremerge is a great program with many useful features.
Cons
Occasionally the app experiences difficulty in populating all the residents' names. When a staff member navigates to take attendance on the app not all residents appear in the list requiring staff to manually search for the resident's name. Hence taking the attendance is not as straightforward a process as merely glancing through the list and checking for participation.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Karen D.
Hospital & Health Care, 51-100 employees
“Caremerge
Pros
This software allows careful and efficient planning of events and allows ease of communication.
Cons
The calendar does not include more options to make it look more professional.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Mercy
Hospital & Health Care, 51-100 employees
More than a year
“Caremerge Review
Pros
The software caters well to user needs. It has everything needed for our tasks.
Cons
I cannot think of anything that is missing. Everything necessary for our tasks is included.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sabrina
Not Specified, 500+ employees
Less than 6 months
“Listing Activities on the Calendar
Pros
Using this software is not hassle. Moreover the large print and helpful prompts make navigation seamless.
Cons
When editing a recurring event, I encounter two unclear choices. Also the wording is confusing and sometimes specifying a day of the week results in it being filed under a different day which puzzles me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Megan M.
Health, Wellness and Fitness, 10-49 employees
“Does not work too well for me
Pros
Sometimes it is hard to figure out the software, but when you do it works superbly.
Cons
It took me too much time and effort to get a hang of this software, seemed like a waste of time.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Kenneth
Not Specified, 101-500 employees
Less than a year
“Caremerge and Caremerge Voice helps older adults stay informed
Pros
Caremerge is an intuitive program that I find easy to use. It provides -realtime- information and updates for our older adult residents, offering simple access even for those with limited tech experience. Using Caremerge Voice makes the process even smoother, especially for residents with low vision or difficulty with devices.
Cons
We have experienced some technology hiccups with Caremerge like Voice syncing with Echo Dots. These issues are manageable. Currently, we can only play music stations or genres not specific artists, though this may be addressed in a future update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lynne
Hospital & Health Care, 51-100 employees
More than a year
“Caremerge rocks!
Pros
I really like the simplicity of Caremerge, whether its for taking attendance or sending messages as an associate or for family members and caregivers.
Cons
The one area of Caremerge that I believe needs attention is the messaging section on the app. Notifications inform us that a family member has messaged us but we must know the resident they are associated with to view the message from the app. If I am unaware of the resident, I have to switch to the website view to access the message from the notification.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mandy
Hospital & Health Care, 500+ employees
More than a year
“Hands down the best software on the market
Pros
The softwares user friendliness for both staff and family members is what stands out to me. It keeps families engaged in their loved ones care, regardless of distance.
Cons
In some cases, families have mentioned that the initial setup/login process posed challenges for them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diana
Hospital and Health Care, 51-100 employees
“Caremerge Reviews
Pros
Caremerge customizes their software to suit the requirements of communities and families who use it. They welcome feedback and have implemented constructive criticism to make improvements and meet the needs of their users. This has made the software extremely beneficial for our community and distinguishes us from other industry players.
Cons
I have suggested some adaptations for the app that are reportedly being worked on but I'm unsure if they are still being considered or if they have been abandoned. It would be better if the app had more customization options for the calendar and PDF styler.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8