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Pros

  • Comprehensive care coordination

  • Effective communication tools

  • User-friendly patient engagement

Cons

  • Reporting feature need enhancement

  • Mobile application can be improved

  • Difficult medication input options

Total 22 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

55%

4

Stars

32%

3

Stars

14%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DC

Dina C.

Hospital & Health Care, 101-500 employees

4.0
May 2022

A great solution for CCRC

Pros

It has a very clean look and caters to a versatile group of people.

Cons

If there was an option to increase the font size, this would be a perfect software.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

8

AW

Annalise W.

Hospital & Health Care, 500+ employees

3.0
May 2022

Such an amazing program!

Pros

This software is great for everyone who is in need of help regarding billings and such. It caters to directors, residents, and the senior community as well which is amazing.

Cons

Sometimes the app lags with too much going on and it takes time to fix everything once it stops lagging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Dana

Hospital & Health Care, 51-100 employees

Less than a year

5.0
May 2022

Memory Care Director

Pros

I find it the best for my family because it is pretty easy to use.

Cons

Using the mobile app can be a bit challenging due to navigation difficulties on a cellphone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Don

Medical Practice, 51-100 employees

More than a year

4.0
May 2022

Operative

Pros

I believe getting right information is very important and this tool is ours only resource for that. Also I believe speedier functionality would be beneficial. Moreover having details about other residents proves helpful. But I would like to mention that the search function is slow and it takes a while to master.

Cons

Navigation becomes tricky when menus change. Also I believe improved weather information would be beneficial.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

S

Sarah

Hospital & Health Care, 101-500 employees

Less than a year

4.0
May 2022

Ease of use and access to information

Pros

I really like being able to access just the right resident information that I require.

Cons

Logging in feels like a multistep process which leads to the opening of three windows by the end and it is something I do not like much.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

S

Stephanie

Medical Practice, 51-100 employees

Less than a year

4.0
May 2022

Caremerge review

Pros

Among the many electronic medical records systems I have tried, this one stands out for its easy learning curve, smooth navigation and high user friendliness.

Cons

I believe there are areas in the system that should be more accessible and additional features should be added.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

K

Kailey

Not Specified, 500+ employees

Less than 6 months

5.0
May 2022

Care merge is Terrific

Pros

It is fairly user friendly. I can easily and quickly locate whatever I need.

Cons

I find no cons in Caremerge as I really its functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Beth

Hospital & Health Care, 11-50 employees

More than a year

5.0
May 2022

Great Asset for Families

Pros

I love being able to schedule activities easily without having to retype everything each month!

Cons

I really dislike the inability to adjust font sizes for individual calendar days, only for the entire calendar.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michael

Medical Practice, 51-100 employees

More than a year

5.0
May 2022

Simple and Comprehensive

Pros

Although our software lacks integration, its UI is simple and easy to navigate, it offers templates for recurring use and a wide range of features.

Cons

Personally, I have not tried other documentation software, so I cannot identify any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Annalise

Hospital and Health Care, 500+ employees

3.0
April 2022

Amazing Platform

Pros

Caremerge is an excellent tool for senior living communities. Creating a calendar from scratch each month takes hours but with Caremerge the software will take care of it for you. Additionally the program allows you to take attendance of resident participation and generate a detailed report of their activities including percentages of the types of activities. I really like the communication and announcement feature of Caremerge which helps to connect with family. It's much easier than using emails and you can respond quickly as messages don't get lost in your email account. Even the residents can create accounts post on the community board sign up for activities and see the daily events. Overall it's a great program and we really appreciate everything that Caremerge has to offer.

Cons

The app often fails to display all the residents when staff members attempt to take attendance. Consequently while using the app staff members are required to browse through the resident list to locate the missing names and take attendance accordingly. This process involves additional effort and time compared to merely reviewing the list and verifying participation.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

KM

Kim M.

Hospital & Health Care, 101-500 employees

4.0
April 2022

Best Engagement tool on the market!

Pros

It is a very user friendly and easy to use software.

Cons

This can be considered a pricey software but it is worth it in the end.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A

Annalise

Hospital and Health Care, 500+ employees

5.0
April 2022

Amazing System

Pros

Caremerge is a great program for directors residents and families involved in senior living communities. Creating a calendar from scratch every month can take hours but Caremerge saves you the time and effort. Attendance records for resident participation can also be taken and reported with detailed percentages of activity types. Communication with family is made easier with announcement features that respond quickly without risking messages being buried in your email account. Residents can sign up for activities and see daily events. Overall Caremerge is a great program with many useful features.

Cons

Occasionally the app experiences difficulty in populating all the residents' names. When a staff member navigates to take attendance on the app not all residents appear in the list requiring staff to manually search for the resident's name. Hence taking the attendance is not as straightforward a process as merely glancing through the list and checking for participation.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

KD

Karen D.

Hospital & Health Care, 51-100 employees

4.0
April 2022

Caremerge

Pros

This software allows careful and efficient planning of events and allows ease of communication.

Cons

The calendar does not include more options to make it look more professional.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

M

Mercy

Hospital & Health Care, 51-100 employees

More than a year

5.0
April 2022

Caremerge Review

Pros

The software caters well to user needs. It has everything needed for our tasks.

Cons

I cannot think of anything that is missing. Everything necessary for our tasks is included.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sabrina

Not Specified, 500+ employees

Less than 6 months

4.0
April 2022

Listing Activities on the Calendar

Pros

Using this software is not hassle. Moreover the large print and helpful prompts make navigation seamless.

Cons

When editing a recurring event, I encounter two unclear choices. Also the wording is confusing and sometimes specifying a day of the week results in it being filed under a different day which puzzles me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MM

Megan M.

Health, Wellness and Fitness, 10-49 employees

3.0
March 2022

Does not work too well for me

Pros

Sometimes it is hard to figure out the software, but when you do it works superbly.

Cons

It took me too much time and effort to get a hang of this software, seemed like a waste of time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

K

Kenneth

Not Specified, 101-500 employees

Less than a year

5.0
December 2019

Caremerge and Caremerge Voice helps older adults stay informed

Pros

Caremerge is an intuitive program that I find easy to use. It provides -realtime- information and updates for our older adult residents, offering simple access even for those with limited tech experience. Using Caremerge Voice makes the process even smoother, especially for residents with low vision or difficulty with devices.

Cons

We have experienced some technology hiccups with Caremerge like Voice syncing with Echo Dots. These issues are manageable. Currently, we can only play music stations or genres not specific artists, though this may be addressed in a future update.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lynne

Hospital & Health Care, 51-100 employees

More than a year

5.0
December 2019

Caremerge rocks!

Pros

I really like the simplicity of Caremerge, whether its for taking attendance or sending messages as an associate or for family members and caregivers.

Cons

The one area of Caremerge that I believe needs attention is the messaging section on the app. Notifications inform us that a family member has messaged us but we must know the resident they are associated with to view the message from the app. If I am unaware of the resident, I have to switch to the website view to access the message from the notification.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

mandy

Hospital & Health Care, 500+ employees

More than a year

5.0
December 2019

Hands down the best software on the market

Pros

The softwares user friendliness for both staff and family members is what stands out to me. It keeps families engaged in their loved ones care, regardless of distance.

Cons

In some cases, families have mentioned that the initial setup/login process posed challenges for them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Diana

Hospital and Health Care, 51-100 employees

5.0
November 2019

Caremerge Reviews

Pros

Caremerge customizes their software to suit the requirements of communities and families who use it. They welcome feedback and have implemented constructive criticism to make improvements and meet the needs of their users. This has made the software extremely beneficial for our community and distinguishes us from other industry players.

Cons

I have suggested some adaptations for the app that are reportedly being worked on but I'm unsure if they are still being considered or if they have been abandoned. It would be better if the app had more customization options for the calendar and PDF styler.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8