Caremerge offers a complete technology suite for senior living communities. Despite the positive feedback, smaller communities may find their learning curve steep and pricing slightly high. However, a free demo helps to evaluate its effectiveness firsthand. Overall, Caremerge’s highly customizable solution helps enhance resident care and operational efficiency.

Caremerge Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integrations

Patient Portal

View All Specifications

What Is Caremerge?

Overview

Caremerge, now known as Icon, is a cloud-based EHR and engagement software designed for the senior living industry. The core features of the solution include family coordination, chronic care management, and community engagement. Using Caremerge, clinicians can manage and streamline patient assessments with an assessment calendar and care task tracking tools.

Additional features include smart med order management, pharmacy integrations, real-time notifications, and more, ensuring comprehensive care coordination.

What Is Caremerge Best Known For?

Caremerge EHR stands out with its highly customizable interface, which allows users to effortlessly tailor communications to the unique needs of residents, staff, and family members. This user-friendly platform streamlines operations by eliminating heavy manual work and ensuring efficient and personalized engagement across all levels of care.

Caremerge Pricing

The vendor offers the following three customizable pricing plans:

  • Essentials Package – Custom pricing
  • Enhanced Package – Custom pricing
  • Premier Package – Custom pricing
Secure your personalized pricing quote today tailored specifically to your unique needs and budget.

Caremerge Integrations

The software supports integrations with a range of third-party platforms, including:

How Does Caremerge Work?

Follow the steps outlined below to get started with the software:

  • Log in to the software using your credentials
  • Access a unified dashboard to manage all solutions in one place
  • Publish community events, news, and wellness activities to the resident calendar
  • Engage residents with custom content on mobile and TV apps
  • Communicate with families via a private portal and app notifications
  • Use integrations like voice assistants for hands-free care searches
  • Track outcomes and generate reports on resident and staff metrics
  • Customize options and workflows to suit the needs of your community
Schedule a free Caremerge demo for a quick visual tour of the software’s functionalities – Limited slots are available!

Who Is Caremerge For?

Caremerge software is suitable for senior care communities of all sizes. It is tailored specifically for the following care providers:

  • Assisted living centers
  • Independent living communities
  • Continuing Care Retirement Communities (CCRC)
  • Memory care facilities

Is Caremerge Right For You?

If you are looking for an all-in-one technology platform for your senior living community, Caremerge may be a good solution. Its integrated suite of family engagement, clinical, and communication solutions help streamline day-to-day operations and enhance resident experiences.

Families can additionally send facility feedback via net promoter score surveys to facilitate better communication and continuous improvement. The software enhances community engagement through Amazon Alexa integration and digital signage. It allows users to manage and access data across various internet-enabled devices, including laptops, desktops, tablets, etc. Moreover, Caremerge’s central dashboard assists users in monitoring medication exceptions MAR tasks and PRNs.

As a HIPAA-compliant solution, Caremerge ensures secure access and storage of all protected resident information in its electronic health records and medication administration tools.

Ready to take the next step? Call us at (661) 384-7070 to learn exactly how this software can benefit your senior living facility.

Caremerge Features

Caremerge's calendar central feature empowers users to efficiently manage their schedules and customize their calendar view with personalized filters like service level and meeting location. Its integrated intelligence reporting functionality tracks essential statistics such as attendance and wellness trends. Users can also adjust colors, add logos, and clean up events for printing purposes.

how it worksSee How It Works

This feature enables users to showcase personalized digital signs in common areas to keep residents and guests informed about announcements and events effortlessly. With user-friendly content building tools, users can create engaging displays and reduce administrative tasks. Additionally, the feature offers remote screen management and role-based user permissions for efficient control and customization.

how it worksSee How It Works

The software’s family engagement feature serves as a central communication hub that keeps family members involved and updated about their loved ones' care. With the mobile app, users can quickly send newsletters, updates, and surveys, fostering transparency and trust in the caregiving process. Moreover, this family engagement system enables residents' relatives to track past and upcoming activities and message staff for updates.

how it worksSee How It Works

This feature empowers users to gain valuable insights and track engagement, enhancing resident and family experiences. By analyzing trends and key performance indicators (KPIs), users can identify opportunities, mitigate risks, and align strategies based on real-time insights. Additionally, Caremerge offers incident and intelligence reporting, providing clinicians with actionable insights into incidents and resident services.

how it worksSee How It Works

Pros and Cons of Caremerge

Pros

  • Centralizes resident health information for easy access
  • Enhances resident engagement with interactive features
  • Offers medication management and care planning tools to streamline treatment administration
  • Provides real-time updates on resident activities and health status

Cons

  • Integration complexities with certain third-party software
  • Learning curve for staff transitioning to new software
  • Some templates and online forms could be improved

Caremerge Reviews

Overall Rating

4.4

22 Review(s)

Rating Distribution

5

star

(12)

4

star

(7)

3

star

(3)

2

star

1

star

May 2022

A great solution for CCRC

Dina C.

Hospital & Health Care

Ease of use

7

Value for money

9

Customer Support

7

Functionality

8

Pros

It has a very clean look and caters to a versatile group of people.

Cons

If there was an option to increase the font size, this would be a perfect software.

May 2022

Such an amazing program!

Annalise W.

Hospital & Health Care

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

This software is great for everyone who is in need of help regarding billings and such. It caters to directors, residents, and the senior community as well which is amazing.

Cons

Sometimes the app lags with too much going on and it takes time to fix everything once it stops lagging.

May 2022

Memory Care Director

Dana

Hospital & Health Care

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I find it the best for my family because it is pretty easy to use.

Cons

Using the mobile app can be a bit challenging due to navigation difficulties on a cellphone.

May 2022

Operative

Don

Medical Practice

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

Pros

I believe getting right information is very important and this tool is ours only resource for that. Also I believe speedier functionality would be beneficial. Moreover having details about other residents proves helpful. But I would like to mention that the search function is slow and it takes a while to master.

Cons

Navigation becomes tricky when menus change. Also I believe improved weather information would be beneficial.

May 2022

Ease of use and access to information

Sarah

Hospital & Health Care

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

Pros

I really like being able to access just the right resident information that I require.

Cons

Logging in feels like a multistep process which leads to the opening of three windows by the end and it is something I do not like much.

May 2022

Caremerge review

Stephanie

Medical Practice

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

Pros

Among the many electronic medical records systems I have tried, this one stands out for its easy learning curve, smooth navigation and high user friendliness.

Cons

I believe there are areas in the system that should be more accessible and additional features should be added.

May 2022

Care merge is Terrific

Kailey

Not Specified

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It is fairly user friendly. I can easily and quickly locate whatever I need.

Cons

I find no cons in Caremerge as I really its functionality.

May 2022

Great Asset for Families

Beth

Hospital & Health Care

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I love being able to schedule activities easily without having to retype everything each month!

Cons

I really dislike the inability to adjust font sizes for individual calendar days, only for the entire calendar.

May 2022

Simple and Comprehensive

Michael

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Although our software lacks integration, its UI is simple and easy to navigate, it offers templates for recurring use and a wide range of features.

Cons

Personally, I have not tried other documentation software, so I cannot identify any issues.

April 2022

Amazing Platform

Annalise

Hospital and Health Care

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

Pros

Caremerge is an excellent tool for senior living communities. Creating a calendar from scratch each month takes hours but with Caremerge the software will take care of it for you. Additionally the program allows you to take attendance of resident participation and generate a detailed report of their activities including percentages of the types of activities. I really like the communication and announcement feature of Caremerge which helps to connect with family. It's much easier than using emails and you can respond quickly as messages don't get lost in your email account. Even the residents can create accounts post on the community board sign up for activities and see the daily events. Overall it's a great program and we really appreciate everything that Caremerge has to offer.

Cons

The app often fails to display all the residents when staff members attempt to take attendance. Consequently while using the app staff members are required to browse through the resident list to locate the missing names and take attendance accordingly. This process involves additional effort and time compared to merely reviewing the list and verifying participation.

Frequently Asked Questions

The typical users of Caremerge EMR include continuing care retirement communities (CCRC), independent living, assisted living, and memory care facilities.