Caremerge

What Is Caremerge?

Caremerge is a cloud-based EHR and engagement software designed for the senior living industry. The core features of the solution include family coordination, chronic care management, and community engagement. Using Caremerge, clinicians can manage and streamline patient assessments with an assessment calendar and care task tracking tools.

Additional features include smart med order management, pharmacy integrations, real-time notifications, and more, ensuring comprehensive care coordination.

Following the acquisition of Caremerge’s engagement business by VoiceFriend in 2022, the combined engagement platform was rebranded as Go Icon, while Caremerge’s clinical solutions continue operating separately.

What Is Caremerge Best Known For?

Caremerge EHR stands out with its highly customizable interface, which allows users to effortlessly tailor communications to the unique needs of residents, staff, and family members. This user-friendly platform streamlines operations by eliminating heavy manual work and ensuring efficient and personalized engagement across all levels of care.

How Much Does Caremerge Cost? 

The pricing of Caremerge typically falls between $250 and $2,500+ per month per community, according to industry benchmarks for senior living engagement and wellness platforms. This range is intended for general budgeting purposes, as actual costs can vary based on the number of residents, the specific modules, and the scale of the multi-site operator. The vendor also offers the following three customizable pricing plans specifically for Go Icon: 

• Essentials Package – Custom pricing 
• Enhanced Package – Custom pricing 
• Premier Package – Custom pricing 

In addition to the base subscription costs, organizations should account for the following estimated expenses: 

• Implementation: Typically ranges from $1,500–$7,500 per facility for setup, depending on whether the community is implementing a single module or the full suite 
• Data Migration: Generally costs $500–$3,000, depending on the complexity of importing resident rosters, family contact information, and medical records from legacy systems or spreadsheets 
• Training And Onboarding: Usually ranges between $1,000–$4,000 for staff training sessions, administrator configuration, and the creation of digital community calendars 
• Hardware And Infrastructure: Communities should budget $500–$5,000+ for the purchase of tablets for staff, wall-mounted displays for digital signage, or kiosks for visitor check-ins 
• Ongoing Premium Support: Generally estimated at $1,200–$3,000 per year for organizations requiring dedicated account management and priority technical assistance beyond standard support 

Caremerge Integrations

The software supports integrations with a range of third-party platforms, including:

• Netsmart EHR 
• HubSpot CRM software 
• Amazing Charts 
• TheWorxHub 
• PointClickCare 
• McKesson 
• MatrixCare 
• Salesforce Engage software 

How Does Caremerge Work?

Follow the steps outlined below to get started with the software:

• Log in to the software using your credentials
• Access a unified dashboard to manage all solutions in one place
• Publish community events, news, and wellness activities to the resident calendar
• Engage residents with custom content on mobile and TV apps
• Communicate with families via a private portal and app notifications
• Use integrations like voice assistants for hands-free care searches
• Track outcomes and generate reports on resident and staff metrics
• Customize options and workflows to suit the needs of your community

Who Is Caremerge For?

Caremerge software is suitable for senior care communities of all sizes. It is tailored specifically for the following care providers:

• Assisted living centers
• Independent living communities
• Continuing Care Retirement Communities (CCRC)
• Memory care facilities

Caremerge Use Cases 

Based on our analysis of user feedback and Caremerge’s current capabilities, we have identified several scenarios where the platform is a strong fit for senior living operators across different care environments: 

Senior Living Communities Requiring Centralized Clinical Documentation 

Caremerge EHR is well-suited for senior living organizations that need centralized resident documentation, assessment tracking, and care coordination workflows. Communities managing multiple residents across assisted living, memory care, or independent living settings can use the platform to streamline charting, automate care task management, and maintain consistent clinical records across departments. 

Independent Living Communities Managing Resident Communication 

Independent living providers can benefit from Caremerge’s integrated Go Icon engagement platform when managing large volumes of resident communication across multiple channels. The platform supports communities that need a consistent way to share updates, event schedules, dining information, and announcements with residents and families. It is especially useful for organizations looking to reduce communication gaps while maintaining resident independence and accessibility. 

Senior Care Organizations Delivering Chronic Care Management Services 

Caremerge Chronic Care Management (CCM) solutions are designed for organizations supporting residents with ongoing chronic health conditions that require continuous monitoring and coordinated follow-up care. Providers can use the platform to document non-face-to-face care activities, improve communication between care teams, and maintain oversight of long-term treatment plans. 

Assisted Living And Memory Care Communities Requiring Medication Administration 

Caremerge Senior Living eMAR is a strong fit for assisted living and memory care communities that need a secure and efficient way to manage medication administration workflows. Communities handling complex medication schedules, PRNs, and compliance requirements can use the platform to streamline medication passes, reduce documentation errors, and improve oversight through real-time dashboards and alerts. 

Is Caremerge Right For You?

If you are looking for an all-in-one technology platform for your senior living community, Caremerge may be a good solution. Its integrated suite of family engagement, clinical, and communication solutions help streamline day-to-day operations and enhance resident experiences.

Families can additionally send facility feedback via net promoter score surveys to facilitate better communication and continuous improvement. The software enhances community engagement through Amazon Alexa integration and digital signage. It allows users to manage and access data across various internet-enabled devices, including laptops, desktops, tablets, etc. Moreover, Caremerge’s central dashboard assists users in monitoring medication exceptions MAR tasks and PRNs.

As a HIPAA-compliant solution, Caremerge ensures secure access and storage of all protected resident information in its electronic health records and medication administration tools.

Ready to take the next step? Call us at (661) 384-7070 to learn exactly how this software can benefit your senior living facility.