CarePaths Reviews from Real Users

Pros

The software was relatively easy to learn with enough practice. I did not have any difficulty in using it.

Cons

It felt cumbersome, involving redundant steps and wasn't as intuitive as my current system.

Pros

The ease of use is a prominent feature which makes it easy for us to train individuals.

Cons

The interface is not aesthetically pleasing, requiring more design elements to enhance its visual appeal and eliminate a perceived boredom in its current design.

Pros

The software's convenience extends to remote healthcare monitoring, allowing patients to manage their health conditions with a simple click, eliminating the need for physical visits to healthcare providers.

Cons

Occasional lapses in record updates and a relatively high price point create challenges for users, compounded by a lack of proactive follow-up on client questions.

Pros

The main feature is the low price, considering all of the advertised features. The simple interface appealed to us as well.

Cons

They are not open about the reports not working correctly, leading to issues with paying clinicians and ERAs are also not coming in regularly. Basic features are missing, and you can't turn off the messaging feature in the portal.

Pros

It's HIPAA compliant and offers multiple functions, including teletherapy and comprehensive chart notes. The cloud based system allows easy record downloads for care coordination.

Cons

Learning to use it can be challenging and there are many clicks and steps to use essential features.

Pros

The clinical health record effectively processes claims and introduces new features, showcasing ongoing efforts to enhance functionality.

Cons

The claims batching and processing system lacks transparency, which makes it challenging to generate statistics and reports on practice income, claims paid and other crucial data.

Pros

It is very user-friendly even for someone Not computer-savvy. The simplicity of the interface makes it easy to remember and use. Writing Notes is made easier with the check boxes.

Cons

There were occasional unavailability issues due to checks being conducted without prior notice.

Pros

I find it easy to use overall, particularly the ease of creating reports. I like that it saves previous entries for ease of future entries.

Cons

At times, transitioning between tabs can feel clunky. Some initial issues were due to organizational template entry.

Pros

Customer service has always been very prompt and carepaths is always updating to make is easier for the clinician. They have many features that make it easy for us regarding billing and running reports.

Cons

Our customers are having problems reading their bills and there are occasional issues with billing getting stuck without alerts. More specific reports for each clinician's caseload are desired.

Pros

It's very easy to fill out clinical Notes and file insurance claim forms. I also can get EOBs online and have them posted to clients' accounts. There is the ability to use video therapy which I have done a couple times.

Cons

I started out paying as a part-time therapist. Carepaths has now stopped having a part-time fee and so I now pay a high amount. That's a huge jump for someone seeing around 8 clients per week. I know I could stop using them but now that all my clients are listed there, it's difficult to stop. Other when I see a couple, I have to set up two accounts for them to fill out paperwork as there isn't a way to have two signatures on Carepath's consent forms. Also the clinical forms have to put in the c

Pros

The software is efficient for billing, scheduling and patient reminders. Customer service is responsive and recent updates have improved usability.

Cons

Transitioning between tabs can be sometimes be a little clunky and calendar synchronization with Google or iCal is desired.

Pros

The ability to toggle between multiple records while managing schedules and clinical notes, along with the auto-fill feature for previous session material, enhances efficiency in treatment.

Cons

Similar to the previous point, the software's learning curve is not the most intuitive, demanding multiple clicks and steps for essential features.

Pros

Once users get past the learning curve, they find the software pretty easy to navigate. They really appreciate how it presents all the relevant info in fresh, new ways.

Cons

Inability to independently edit forms poses challenges, often requiring support involvement, leading to delays in addressing immediate issues.

Pros

The option to submit claims through CarePaths and access hundreds of forms for clinician use, along with complimentary telemedicine, adds to the software's appeal.

Cons

Difficulty in using and navigating the system, particularly in tedious insurance entry and scheduling components, dampens user satisfaction.

Pros

Meeting the requirement for electronic medical records, the software fulfills a crucial role in healthcare documentation.

Cons

It has format issues with specific notes contribute to inefficient paper use, with blank spots on printed forms.

Pros

Online medical record-keeping proves more convenient and secure compared to manual paper charts, saving considerable time for users.

Cons

It really lacks user-friendliness, with timely yet complex help responses adding to comprehension difficulties.

Pros

The simple formats, affordability for nonprofits and solid customer service all play a big role in creating a positive user experience.

Cons

Limitations in obtaining real-time reports, scheduling from progress notes, and cumbersome treatment plan formats diminish the software's appeal.

Pros

The clear, step-by-step directions and budget-friendly pricing make the software super appealing and the email support adds that extra layer of help when needed.

Cons

The software's lack of intuitiveness and user-friendliness complicates client setup and insurance information entry.

Pros

The software’s ability to quickly pull up the right charting templates and simplify the prescribing process really boosts its appeal, which makes it super user-friendly and efficient.

Cons

Users express a desire for enhanced features, such as the ability to perform prior authorizations within the patient's chart and increased capacity for faxing notes.

Pros

Offering secure and accessible records for all providers, the software supports uploading client documents from anywhere.

Cons

Messaging system drawbacks, including limited sorting options, absence of a sent file, and the inability to reply all, diminish communication efficiency.