CarePaths Reviews from Real Users

“It used to be good….

Pros

The software was relatively easy to learn with enough practice. I did not have any difficulty in using it.

Cons

It felt cumbersome, involving redundant steps and wasn't as intuitive as my current system.

“Sooo easy to use

Pros

The ease of use is a prominent feature which makes it easy for us to train individuals.

Cons

The interface is not aesthetically pleasing, requiring more design elements to enhance its visual appeal and eliminate a perceived boredom in its current design.

“Convenient tool for medical professionals

Pros

The software's convenience extends to remote healthcare monitoring, allowing patients to manage their health conditions with a simple click, eliminating the need for physical visits to healthcare providers.

Cons

Occasional lapses in record updates and a relatively high price point create challenges for users, compounded by a lack of proactive follow-up on client questions.

“They need to address some serious issues

Pros

The main feature is the low price, considering all of the advertised features. The simple interface appealed to us as well.

Cons

They are not open about the reports not working correctly, leading to issues with paying clinicians and ERAs are also not coming in regularly. Basic features are missing, and you can't turn off the messaging feature in the portal.

“Although Carepaths has a steep learning curve, it's packed with functionality if you need full EHR features.

Pros

It's HIPAA compliant and offers multiple functions, including teletherapy and comprehensive chart notes. The cloud based system allows easy record downloads for care coordination.

Cons

Learning to use it can be challenging and there are many clicks and steps to use essential features.

“The software for EMR and claims processing is effective but a little tricky to navigate

Pros

The clinical health record effectively processes claims and introduces new features, showcasing ongoing efforts to enhance functionality.

Cons

The claims batching and processing system lacks transparency, which makes it challenging to generate statistics and reports on practice income, claims paid and other crucial data.

“Loving to use it til now!

Pros

It is very user-friendly even for someone Not computer-savvy. The simplicity of the interface makes it easy to remember and use. Writing Notes is made easier with the check boxes.

Cons

There were occasional unavailability issues due to checks being conducted without prior notice.

“Amazing software

Pros

I find it easy to use overall, particularly the ease of creating reports. I like that it saves previous entries for ease of future entries.

Cons

At times, transitioning between tabs can feel clunky. Some initial issues were due to organizational template entry.

“So easy to use… we are pleased!

Pros

Customer service has always been very prompt and carepaths is always updating to make is easier for the clinician. They have many features that make it easy for us regarding billing and running reports.

Cons

Our customers are having problems reading their bills and there are occasional issues with billing getting stuck without alerts. More specific reports for each clinician's caseload are desired.

“It has been great tool for me, just dissapointed with the rates for part time therapists

Pros

It's very easy to fill out clinical Notes and file insurance claim forms. I also can get EOBs online and have them posted to clients' accounts. There is the ability to use video therapy which I have done a couple times.

Cons

I started out paying as a part-time therapist. Carepaths has now stopped having a part-time fee and so I now pay a high amount. That's a huge jump for someone seeing around 8 clients per week. I know I could stop using them but now that all my clients are listed there, it's difficult to stop. Other when I see a couple, I have to set up two accounts for them to fill out paperwork as there isn't a way to have two signatures on Carepath's consent forms. Also the clinical forms have to put in the c

“Good work and better updates

Pros

The software is efficient for billing, scheduling and patient reminders. Customer service is responsive and recent updates have improved usability.

Cons

Transitioning between tabs can be sometimes be a little clunky and calendar synchronization with Google or iCal is desired.

“Really helpful

Pros

The ability to toggle between multiple records while managing schedules and clinical notes, along with the auto-fill feature for previous session material, enhances efficiency in treatment.

Cons

Similar to the previous point, the software's learning curve is not the most intuitive, demanding multiple clicks and steps for essential features.

“I recommend it

Pros

Once users get past the learning curve, they find the software pretty easy to navigate. They really appreciate how it presents all the relevant info in fresh, new ways.

Cons

Inability to independently edit forms poses challenges, often requiring support involvement, leading to delays in addressing immediate issues.

“I'm 50 50 about this…

Pros

The option to submit claims through CarePaths and access hundreds of forms for clinician use, along with complimentary telemedicine, adds to the software's appeal.

Cons

Difficulty in using and navigating the system, particularly in tedious insurance entry and scheduling components, dampens user satisfaction.

“Not so user friendly

Pros

Meeting the requirement for electronic medical records, the software fulfills a crucial role in healthcare documentation.

Cons

It has format issues with specific notes contribute to inefficient paper use, with blank spots on printed forms.

“Useful tool but sometimes hard to navigate

Pros

Online medical record-keeping proves more convenient and secure compared to manual paper charts, saving considerable time for users.

Cons

It really lacks user-friendliness, with timely yet complex help responses adding to comprehension difficulties.

“It met most of my needs

Pros

The simple formats, affordability for nonprofits and solid customer service all play a big role in creating a positive user experience.

Cons

Limitations in obtaining real-time reports, scheduling from progress notes, and cumbersome treatment plan formats diminish the software's appeal.

“It was quite hard to use

Pros

The clear, step-by-step directions and budget-friendly pricing make the software super appealing and the email support adds that extra layer of help when needed.

Cons

The software's lack of intuitiveness and user-friendliness complicates client setup and insurance information entry.

“Incredible tool with excellent support!!!

Pros

The software’s ability to quickly pull up the right charting templates and simplify the prescribing process really boosts its appeal, which makes it super user-friendly and efficient.

Cons

Users express a desire for enhanced features, such as the ability to perform prior authorizations within the patient's chart and increased capacity for faxing notes.

“Carepaths does a great job of tracking everything, and the more features we use, the better it performs

Pros

Offering secure and accessible records for all providers, the software supports uploading client documents from anywhere.

Cons

Messaging system drawbacks, including limited sorting options, absence of a sent file, and the inability to reply all, diminish communication efficiency.

“It offers good value for the price, functional and secure even if it's not the most visually appealing

Pros

Covering the needs of mental health clinics, the scheduling aspect seamlessly interacts with notes, creating draft notes upon check-in.

Cons

Despite eventual adaptability, the software's initial clunkiness and excessive clicks impact user experience, especially with reporting features.

“I never get a response when I submit a support ticket

Pros

Easy usability, a variety of available forms, helpful drop-down boxes and efficient email reminders contribute to user satisfaction.

Cons

Updates that worsen existing functionalities and unresponsive customer support to help tickets pose significant challenges for users.

“A highly effective way to manage notes and run your business

Pros

The clinical notes section is intuitive and continually updated with new features, adding to the software's appeal.

Cons

The lack of sufficient online and phone support, coupled with the need for more tutorials, hinders smooth navigation.

“Carepaths e-record makes running a psychotherapy practice more seamless every day

Pros

As a sole proprietor, CarePaths eliminates the need for an administrator, providing a comprehensive suite of features for a paperless practice at a reasonable cost.

Cons

Delays in receiving automatic Electronic Remittance Advice (ERAs) from certain insurance companies can disrupt the timely reconciliation process, causing some frustration and inefficiency.

“With billing and notes, most of the work is done with just a few clicks

Pros

With automatic billing and compliance management, users experience a time-efficient and financially secure practice.

Cons

The learning curve remains less intuitive, requiring multiple clicks for frequently used features.

“Carepaths works fine but doesn't fully meet my expectations

Pros

The clinical forms are designed to fit seamlessly with user practice styles offering plenty of flexibility so they can be customized and used exactly as needed.

Cons

Navigation issues between pages, impractical forms and client difficulties with the platform contribute to user dissatisfaction.

“It's a positive experience

Pros

Billing and note-taking are incredibly user-friendly, with the added bonus of video tutorials and easy access to Electronic Explanation of Benefits (EOBs) from Medicare, making the whole process smoother and more efficient.

Cons

Inconsistent assistance availability, delayed updates in response to regulation changes and burdensome accounting sections pose usability challenges.

“I've been using the eRecord for years and it's cost-effective while boosting my efficiency

Pros

The software's ability to provide useful templates and, when necessary, facilitate the creation of custom forms enhances its practicality.

Cons

Inconsistent customer service responses and inaccuracies in time estimates for problem resolution create frustrations among users.

“Easy to pick up and they typically respond quickly

Pros

Responsive customer service and ease of navigation contribute to a positive experience for first-time users.

Cons

Every now and then, certain features, especially in accounting can be inconsistent, so timely customer service support is key to keeping things running smoothly.

“It promises a lot but doesn't deliver much

Pros

Despite advertising integrated labs and an easy telepsych feature, users report difficulty in realizing these features, with prolonged resolution times for help tickets.

Cons

Poor customer service is identified as a significant drawback by users.

“It is not worth the investment

Pros

While users appreciate the clinical forms, ease of use and pre populated client information, concerns include inconsistent customer service, occasional slowness and a recent increase in monthly rates.

Cons

Similar to the points mentioned earlier, the software's navigation lacks intuitiveness, impacting the practicality of forms and client interactions.

“The features often don't work and customer service is inconsistent

Pros

Despite having the necessary components, the software faces challenges in functioning properly, with issues related to logic, clicking multiple times and some features not being logically assembled.

Cons

Several issues, like lackluster customer service, features that don't work as they should and system slowdowns at certain times, can really impact user satisfaction.

“It has improved and the price is excellent

Pros

The low monthly fee, continuous upgrades, ONC certification, and potential for customization cater to users accustomed to paper notes, with successful billing operations and an inclusive suite of services.

Cons

Documentation challenges persist for users.

“Great concepts but too many issues

Pros

It has many featuring clinical and billing capabilities in theory, but still users note that many features do not work properly.

Cons

Billing and accounting features available outside business hours, inconsistent customer service and inaccurate time estimates for issue resolution contribute to user frustrations.