softwareCarePaths EHR Software Reviews
34 Reviews
Overall Rating
3.8
34 Reviews
Rating Distribution
5
(6)
4
(18)
3
(7)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Overall Rating
3.8
34 Reviews
Rating Distribution
5
(6)
4
(18)
3
(7)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Adequate but not as good as what I use now
Adequate but not as good as what I use now
Pros
With sufficient practice, the learning curve for this software is reasonably manageable.
Cons
The software is burdensome, involving redundant steps and lacking the intuitive quality of the current system.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Nancy
Mental Health Care, 1-10 employees
Less than a year
Dec 01, 2022
Very user-friendly!
Very user-friendly!
Pros
The ease of use is a prominent feature, making it straightforward to train individuals.
Cons
The interface is not aesthetically pleasing, requiring more design elements to enhance its visual appeal and eliminate a perceived boredom in its current design.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Krista
Health Wellness and Fitness, 11-50 employees
More than a year
Aug 01, 2022
My Carepaths experience
My Carepaths experience
Pros
The software's convenience extends to remote healthcare monitoring, allowing patients to manage their health conditions with a simple click, eliminating the need for physical visits to healthcare providers.
Cons
Occasional lapses in record updates and a relatively high price point create challenges for users, compounded by a lack of proactive follow-up on client questions.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Dian
Education Management, 11-50 employees
N/A
Nov 01, 2021
Very serious hidden issues which they are not open about
Very serious hidden issues which they are not open about
Pros
Despite its low cost, this EMR boasts advertised features and a simple interface, making it suitable for clinicians not involved in insurance claims or fee-split payments.
Cons
Despite claims of report functionality, the software's reporting system does not accurately calculate pay for clinicians, leading to manual interventions. Additional issues include regular discrepancies with Electronic Remittance Advice (ERAs) and a lack of essential features.
Ease of use
8
Value for money
4
Customer Support
3
Functionality
4
Akash
Mental Health Care, 11-50 employees
More than a year
Feb 01, 2020
Carepaths is challenging to learn but high on functionality, if you need full / many EHR features.
Carepaths is challenging to learn but high on functionality, if you need full / many EHR features.
Pros
The software is HIPPA compliant, offering various functions such as teletherapy and comprehensive chart notes. Its cloud-based nature ensures continuous improvement, and records are easily downloadable for seamless care coordination.
Cons
The learning curve is not the most intuitive, with numerous clicks and steps required for frequently used features.
Ease of use
4
Value for money
7
Customer Support
7
Functionality
8
Tracy
N/A, N/A employees
More than a year
Apr 01, 2018
An EMR and claims processing software that is a bit awkward to use.
An EMR and claims processing software that is a bit awkward to use.
Pros
The clinical health record effectively processes claims and introduces new features, showcasing ongoing efforts to enhance functionality.
Cons
The claims batching and processing system lacks transparency, making it challenging to generate statistics and reports on practice income, claims paid, and other crucial data.
Ease of use
7
Value for money
7
Customer Support
4
Functionality
4
Laura
N/A, N/A employees
More than a year
Mar 01, 2018
Useful
Useful
Pros
The ability to toggle between multiple records while managing schedules and clinical notes, along with the auto-fill feature for previous session material, enhances efficiency in treatment.
Cons
Similar to the previous point, the software's learning curve is not the most intuitive, demanding multiple clicks and steps for essential features.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Jelyn
N/A, N/A employees
Less than 6 months
Dec 01, 2017
We have several clinicians using carepaths, and we have been pleased with the ease of use.
We have several clinicians using carepaths, and we have been pleased with the ease of use.
Pros
Responsive customer service and continuous updates from CarePaths contribute to the ease of billing and report generation, simplifying tasks for clinicians.
Cons
Billing-related issues arise, particularly in customer understanding of statements. There is a need for improved statement clarity and alerts for stuck billing processes. While reports for supervisors are appreciated, the desire for more individualized clinician reports persists.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Linda
N/A, N/A employees
More than a year
Dec 01, 2017
Generally very satisfied
Generally very satisfied
Pros
Once the learning curve is overcome, users find the software easy to navigate, appreciating its ability to present all relevant information in new forms.
Cons
Inability to independently edit forms poses challenges, often requiring support involvement, leading to delays in addressing immediate issues.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Sharon
Individual & Family Services, 1-10 employees
Less than 6 months
Dec 01, 2017
Great Tool
Great Tool
Pros
Overall, the software is user-friendly, particularly in creating reports and saving previous entries for streamlined future input.
Cons
As mentioned earlier, the software's learning curve is not the most intuitive, necessitating several clicks and steps for frequently used features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Calleaghn
N/A, N/A employees
Less than a year
Dec 01, 2017
It's been a love hate relationship at times. It's too much work to change to a new software but....
It's been a love hate relationship at times. It's too much work to change to a new software but....
Pros
The option to submit claims through CarePaths and access hundreds of forms for clinician use, along with complimentary telemedicine, adds to the software's appeal.
Cons
Difficulty in using and navigating the system, particularly in tedious insurance entry and scheduling components, dampens user satisfaction.
Ease of use
3
Value for money
8
Customer Support
8
Functionality
4
Stephanie
N/A, N/A employees
Less than a year
Dec 01, 2017
I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.
I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.
Pros
Simplifying clinical note completion, insurance claim filing, and video therapy, the software offers a comprehensive solution, even providing online access to Explanation of Benefits (EOBs).
Cons
Significant price hikes from part-time to full-time use cause financial strain. Functional limitations include challenges in setting up couples' accounts and inconsistencies in transferring appointment times between clinical forms and the scheduling page.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
N/A, N/A employees
More than a year
Dec 01, 2017
I have used this program for several months and am really happy with how easy it is to use.
I have used this program for several months and am really happy with how easy it is to use.
Pros
Despite a lack of computer savviness, users find the software user-friendly, simplifying note-writing through checkboxes.
Cons
Periodic unavailability due to unexpected checks impacts timely note completion, posing challenges for users.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Traci
N/A, N/A employees
Less than a year
Dec 01, 2017
Hard to learn
Hard to learn
Pros
Meeting the requirement for electronic medical records, the software fulfills a crucial role in healthcare documentation.
Cons
Format issues with specific notes contribute to inefficient paper use, with blank spots on printed forms.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
7
Dana
Medical Practice, 1-10 employees
More than a year
Dec 01, 2017
Does the job and recent improvements have been great!
Does the job and recent improvements have been great!
Pros
Outstanding features include easy billing, scheduling, and a patient portal, with responsive customer service contributing to a seamless experience.
Cons
Occasionally "clunky" transitions between tabs and the absence of synchronization with external calendars create usability challenges.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Stacey
N/A, N/A employees
More than a year
Dec 01, 2017
very complicated to learn the system, but useful for record keeping and insurance
very complicated to learn the system, but useful for record keeping and insurance
Pros
Online medical record-keeping proves more convenient and secure compared to manual paper charts, saving considerable time for users.
Cons
The system lacks user-friendliness, with timely yet complex help responses adding to comprehension difficulties.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Allison
N/A, N/A employees
More than a year
Dec 01, 2017
Met most of the criteria I was looking for to transition to an EHR.
Met most of the criteria I was looking for to transition to an EHR.
Pros
The straightforward formats, cost-effectiveness for non-profits, and reasonable customer service contribute to positive user experiences.
Cons
Limitations in obtaining real-time reports, scheduling from progress notes, and cumbersome treatment plan formats diminish the software's appeal.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Beth
N/A, N/A employees
More than a year
Dec 01, 2017
Found the system to be cumbersome and not very intuitive for the user.
Found the system to be cumbersome and not very intuitive for the user.
Pros
The helpful step-by-step directions and price affordability make the software appealing, with email support providing additional assistance.
Cons
The software's lack of intuitiveness and user-friendliness complicates client setup and insurance information entry.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
5
Wendy
N/A, N/A employees
Less than 6 months
Dec 01, 2017
This is a terrific program! Great support!!!
This is a terrific program! Great support!!!
Pros
The software's ease in finding appropriate charting templates and simplifying prescribing contributes to its overall appeal.
Cons
Users express a desire for enhanced features, such as the ability to perform prior authorizations within the patient's chart and increased capacity for faxing notes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary Ann
N/A, N/A employees
More than a year
Dec 01, 2017
Carepaths keeps track of everything and the more parts we use the better it is.
Carepaths keeps track of everything and the more parts we use the better it is.
Pros
Offering secure and accessible records for all providers, the software supports uploading client documents from anywhere.
Cons
Messaging system drawbacks, including limited sorting options, absence of a sent file, and the inability to reply all, diminish communication efficiency.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Alyssa
Mental Health Care, 1-10 employees
Less than a year
Dec 01, 2017
Good value for the money, not pretty, but functional and secure.
Good value for the money, not pretty, but functional and secure.
Pros
Covering the needs of mental health clinics, the scheduling aspect seamlessly interacts with notes, creating draft notes upon check-in.
Cons
Despite eventual adaptability, the software's initial clunkiness and excessive clicks impact user experience, especially with reporting features.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Anonymous
N/A, N/A employees
More than a year
Dec 01, 2017
When I put a ticket in for help I never hear back.
When I put a ticket in for help I never hear back.
Pros
Easy usability, a variety of available forms, helpful drop-down boxes, and efficient email reminders contribute to user satisfaction.
Cons
Updates that worsen existing functionalities and unresponsive customer support to help tickets pose significant challenges for users.
Ease of use
10
Value for money
8
Customer Support
4
Functionality
10
Ann
N/A, N/A employees
Less than a year
Dec 01, 2017
Efficient way to keep notes and manage business
Efficient way to keep notes and manage business
Pros
The clinical notes section is intuitive and continually updated with new features, adding to the software's appeal.
Cons
The lack of sufficient online and phone support, coupled with the need for more tutorials, hinders smooth navigation.
Ease of use
8
Value for money
10
Customer Support
4
Functionality
8
Danette
N/A, N/A employees
More than a year
Dec 01, 2017
Carepaths e-record makes the business of a psychotherapy practice more and more seamless every day.
Carepaths e-record makes the business of a psychotherapy practice more and more seamless every day.
Pros
As a sole proprietor, CarePaths eliminates the need for an administrator, providing a comprehensive suite of features for a paperless practice at a reasonable cost.
Cons
Delays in obtaining automatic Electronic Remittance Advice (ERAs) from certain insurance companies impact timely reconciliation.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Beth
Mental Health Care, 1-10 employees
More than a year
Dec 01, 2017
With billing and notes, a few clicks and most of the work is done
With billing and notes, a few clicks and most of the work is done
Pros
With automatic billing and compliance management, users experience a time-efficient and financially secure practice.
Cons
The learning curve remains less intuitive, requiring multiple clicks for frequently used features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
N/A, N/A employees
More than a year
Dec 01, 2017
Carepaths is satisfactory, but not exactly ideal.
Carepaths is satisfactory, but not exactly ideal.
Pros
The clinical forms align with user practice styles, allowing flexible use as needed.
Cons
Navigation issues between pages, impractical forms, and client difficulties with the platform contribute to user dissatisfaction.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
4
Erin
N/A, N/A employees
More than a year
Dec 01, 2017
Overall positive
Overall positive
Pros
Billing and note-taking prove user-friendly, with video availability and access to Electronic Explanation of Benefits (EOBs) from Medicare.
Cons
Inconsistent assistance availability, delayed updates in response to regulation changes, and burdensome accounting sections pose usability challenges.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
ROBYN
Mental Health Care, N/A employees
N/A
Dec 01, 2017
I have been using the eRecord for several years. It is economical and greatly improves my effeciency
I have been using the eRecord for several years. It is economical and greatly improves my effeciency
Pros
The software's ability to provide useful templates and, when necessary, facilitate the creation of custom forms enhances its practicality.
Cons
Inconsistent customer service responses and inaccuracies in time estimates for problem resolution create frustrations among users.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Laurel
N/A, N/A employees
More than a year
Dec 01, 2017
Easy to learn, usually quick to respond
Easy to learn, usually quick to respond
Pros
Responsive customer service and ease of navigation contribute to a positive experience for first-time users.
Cons
Periodic inconsistencies in certain features, particularly accounting, require timely customer service interventions.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Timmy
N/A, N/A employees
Less than 6 months
Dec 01, 2017
Promises much, delivers very little
Promises much, delivers very little
Pros
Despite advertising integrated labs and an easy telepsych feature, users report difficulty in realizing these features, with prolonged resolution times for help tickets.
Cons
Poor customer service is identified as a significant drawback by users.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Kit
N/A, N/A employees
Free Trial
May 01, 2015
Not worth the money
Not worth the money
Pros
While users appreciate the clinical forms, ease of use, and pre-populated client information, concerns include inconsistent customer service, occasional slowness, and a recent increase in monthly rates.
Cons
Similar to the points mentioned earlier, the software's navigation lacks intuitiveness, impacting the practicality of forms and client interactions.
Ease of use
7
Value for money
4
Customer Support
4
Functionality
3
Jacalyn
N/A, N/A employees
Free Trial
Oct 01, 2013
Features do not work, Customer Service inconsistant
Features do not work, Customer Service inconsistant
Pros
Despite having the necessary components, the software faces challenges in functioning properly, with issues related to logic, clicking multiple times, and some features not being logically assembled.
Cons
Multiple drawbacks, including poor customer service, non-functional features, and system slowness during specific times, affect user satisfaction.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Jolene
N/A, N/A employees
Free Trial
Feb 01, 2013
It's improved and price is great
It's improved and price is great
Pros
The low monthly fee, continuous upgrades, ONC certification, and potential for customization cater to users accustomed to paper notes, with successful billing operations and an inclusive suite of services.
Cons
Documentation challenges persist for users.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Catherine
N/A, N/A employees
Free Trial
Jan 01, 2013
Great ideas; too many problems
Great ideas; too many problems
Pros
Despite featuring numerous clinical and billing capabilities in theory, users note that many features do not work properly.
Cons
Billing and accounting features available outside business hours, inconsistent customer service, and inaccurate time estimates for issue resolution contribute to user frustrations.
Ease of use
4
Value for money
4
Customer Support
7
Functionality
4
Kebana
N/A, N/A employees
Free Trial
Jul 01, 2012
Filters
Adequate but not as good as what I use now
Adequate but not as good as what I use now
Pros
With sufficient practice, the learning curve for this software is reasonably manageable.
Cons
The software is burdensome, involving redundant steps and lacking the intuitive quality of the current system.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Nancy
Mental Health Care, 1-10 employees
Less than a year
Dec 01, 2022
Very user-friendly!
Very user-friendly!
Pros
The ease of use is a prominent feature, making it straightforward to train individuals.
Cons
The interface is not aesthetically pleasing, requiring more design elements to enhance its visual appeal and eliminate a perceived boredom in its current design.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Krista
Health Wellness and Fitness, 11-50 employees
More than a year
Aug 01, 2022
My Carepaths experience
My Carepaths experience
Pros
The software's convenience extends to remote healthcare monitoring, allowing patients to manage their health conditions with a simple click, eliminating the need for physical visits to healthcare providers.
Cons
Occasional lapses in record updates and a relatively high price point create challenges for users, compounded by a lack of proactive follow-up on client questions.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Dian
Education Management, 11-50 employees
N/A
Nov 01, 2021
Very serious hidden issues which they are not open about
Very serious hidden issues which they are not open about
Pros
Despite its low cost, this EMR boasts advertised features and a simple interface, making it suitable for clinicians not involved in insurance claims or fee-split payments.
Cons
Despite claims of report functionality, the software's reporting system does not accurately calculate pay for clinicians, leading to manual interventions. Additional issues include regular discrepancies with Electronic Remittance Advice (ERAs) and a lack of essential features.
Ease of use
8
Value for money
4
Customer Support
3
Functionality
4
Akash
Mental Health Care, 11-50 employees
More than a year
Feb 01, 2020
Carepaths is challenging to learn but high on functionality, if you need full / many EHR features.
Carepaths is challenging to learn but high on functionality, if you need full / many EHR features.
Pros
The software is HIPPA compliant, offering various functions such as teletherapy and comprehensive chart notes. Its cloud-based nature ensures continuous improvement, and records are easily downloadable for seamless care coordination.
Cons
The learning curve is not the most intuitive, with numerous clicks and steps required for frequently used features.
Ease of use
4
Value for money
7
Customer Support
7
Functionality
8
Tracy
N/A, N/A employees
More than a year
Apr 01, 2018
An EMR and claims processing software that is a bit awkward to use.
An EMR and claims processing software that is a bit awkward to use.
Pros
The clinical health record effectively processes claims and introduces new features, showcasing ongoing efforts to enhance functionality.
Cons
The claims batching and processing system lacks transparency, making it challenging to generate statistics and reports on practice income, claims paid, and other crucial data.
Ease of use
7
Value for money
7
Customer Support
4
Functionality
4
Laura
N/A, N/A employees
More than a year
Mar 01, 2018
Useful
Useful
Pros
The ability to toggle between multiple records while managing schedules and clinical notes, along with the auto-fill feature for previous session material, enhances efficiency in treatment.
Cons
Similar to the previous point, the software's learning curve is not the most intuitive, demanding multiple clicks and steps for essential features.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Jelyn
N/A, N/A employees
Less than 6 months
Dec 01, 2017
We have several clinicians using carepaths, and we have been pleased with the ease of use.
We have several clinicians using carepaths, and we have been pleased with the ease of use.
Pros
Responsive customer service and continuous updates from CarePaths contribute to the ease of billing and report generation, simplifying tasks for clinicians.
Cons
Billing-related issues arise, particularly in customer understanding of statements. There is a need for improved statement clarity and alerts for stuck billing processes. While reports for supervisors are appreciated, the desire for more individualized clinician reports persists.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Linda
N/A, N/A employees
More than a year
Dec 01, 2017
Generally very satisfied
Generally very satisfied
Pros
Once the learning curve is overcome, users find the software easy to navigate, appreciating its ability to present all relevant information in new forms.
Cons
Inability to independently edit forms poses challenges, often requiring support involvement, leading to delays in addressing immediate issues.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Sharon
Individual & Family Services, 1-10 employees
Less than 6 months
Dec 01, 2017
Great Tool
Great Tool
Pros
Overall, the software is user-friendly, particularly in creating reports and saving previous entries for streamlined future input.
Cons
As mentioned earlier, the software's learning curve is not the most intuitive, necessitating several clicks and steps for frequently used features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Calleaghn
N/A, N/A employees
Less than a year
Dec 01, 2017
It's been a love hate relationship at times. It's too much work to change to a new software but....
It's been a love hate relationship at times. It's too much work to change to a new software but....
Pros
The option to submit claims through CarePaths and access hundreds of forms for clinician use, along with complimentary telemedicine, adds to the software's appeal.
Cons
Difficulty in using and navigating the system, particularly in tedious insurance entry and scheduling components, dampens user satisfaction.
Ease of use
3
Value for money
8
Customer Support
8
Functionality
4
Stephanie
N/A, N/A employees
Less than a year
Dec 01, 2017
I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.
I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.
Pros
Simplifying clinical note completion, insurance claim filing, and video therapy, the software offers a comprehensive solution, even providing online access to Explanation of Benefits (EOBs).
Cons
Significant price hikes from part-time to full-time use cause financial strain. Functional limitations include challenges in setting up couples' accounts and inconsistencies in transferring appointment times between clinical forms and the scheduling page.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
N/A, N/A employees
More than a year
Dec 01, 2017
I have used this program for several months and am really happy with how easy it is to use.
I have used this program for several months and am really happy with how easy it is to use.
Pros
Despite a lack of computer savviness, users find the software user-friendly, simplifying note-writing through checkboxes.
Cons
Periodic unavailability due to unexpected checks impacts timely note completion, posing challenges for users.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Traci
N/A, N/A employees
Less than a year
Dec 01, 2017
Hard to learn
Hard to learn
Pros
Meeting the requirement for electronic medical records, the software fulfills a crucial role in healthcare documentation.
Cons
Format issues with specific notes contribute to inefficient paper use, with blank spots on printed forms.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
7
Dana
Medical Practice, 1-10 employees
More than a year
Dec 01, 2017
Does the job and recent improvements have been great!
Does the job and recent improvements have been great!
Pros
Outstanding features include easy billing, scheduling, and a patient portal, with responsive customer service contributing to a seamless experience.
Cons
Occasionally "clunky" transitions between tabs and the absence of synchronization with external calendars create usability challenges.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Stacey
N/A, N/A employees
More than a year
Dec 01, 2017
very complicated to learn the system, but useful for record keeping and insurance
very complicated to learn the system, but useful for record keeping and insurance
Pros
Online medical record-keeping proves more convenient and secure compared to manual paper charts, saving considerable time for users.
Cons
The system lacks user-friendliness, with timely yet complex help responses adding to comprehension difficulties.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Allison
N/A, N/A employees
More than a year
Dec 01, 2017
Met most of the criteria I was looking for to transition to an EHR.
Met most of the criteria I was looking for to transition to an EHR.
Pros
The straightforward formats, cost-effectiveness for non-profits, and reasonable customer service contribute to positive user experiences.
Cons
Limitations in obtaining real-time reports, scheduling from progress notes, and cumbersome treatment plan formats diminish the software's appeal.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Beth
N/A, N/A employees
More than a year
Dec 01, 2017
Found the system to be cumbersome and not very intuitive for the user.
Found the system to be cumbersome and not very intuitive for the user.
Pros
The helpful step-by-step directions and price affordability make the software appealing, with email support providing additional assistance.
Cons
The software's lack of intuitiveness and user-friendliness complicates client setup and insurance information entry.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
5
Wendy
N/A, N/A employees
Less than 6 months
Dec 01, 2017
This is a terrific program! Great support!!!
This is a terrific program! Great support!!!
Pros
The software's ease in finding appropriate charting templates and simplifying prescribing contributes to its overall appeal.
Cons
Users express a desire for enhanced features, such as the ability to perform prior authorizations within the patient's chart and increased capacity for faxing notes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary Ann
N/A, N/A employees
More than a year
Dec 01, 2017
Carepaths keeps track of everything and the more parts we use the better it is.
Carepaths keeps track of everything and the more parts we use the better it is.
Pros
Offering secure and accessible records for all providers, the software supports uploading client documents from anywhere.
Cons
Messaging system drawbacks, including limited sorting options, absence of a sent file, and the inability to reply all, diminish communication efficiency.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Alyssa
Mental Health Care, 1-10 employees
Less than a year
Dec 01, 2017
Good value for the money, not pretty, but functional and secure.
Good value for the money, not pretty, but functional and secure.
Pros
Covering the needs of mental health clinics, the scheduling aspect seamlessly interacts with notes, creating draft notes upon check-in.
Cons
Despite eventual adaptability, the software's initial clunkiness and excessive clicks impact user experience, especially with reporting features.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Anonymous
N/A, N/A employees
More than a year
Dec 01, 2017
When I put a ticket in for help I never hear back.
When I put a ticket in for help I never hear back.
Pros
Easy usability, a variety of available forms, helpful drop-down boxes, and efficient email reminders contribute to user satisfaction.
Cons
Updates that worsen existing functionalities and unresponsive customer support to help tickets pose significant challenges for users.
Ease of use
10
Value for money
8
Customer Support
4
Functionality
10
Ann
N/A, N/A employees
Less than a year
Dec 01, 2017
Efficient way to keep notes and manage business
Efficient way to keep notes and manage business
Pros
The clinical notes section is intuitive and continually updated with new features, adding to the software's appeal.
Cons
The lack of sufficient online and phone support, coupled with the need for more tutorials, hinders smooth navigation.
Ease of use
8
Value for money
10
Customer Support
4
Functionality
8
Danette
N/A, N/A employees
More than a year
Dec 01, 2017
Carepaths e-record makes the business of a psychotherapy practice more and more seamless every day.
Carepaths e-record makes the business of a psychotherapy practice more and more seamless every day.
Pros
As a sole proprietor, CarePaths eliminates the need for an administrator, providing a comprehensive suite of features for a paperless practice at a reasonable cost.
Cons
Delays in obtaining automatic Electronic Remittance Advice (ERAs) from certain insurance companies impact timely reconciliation.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Beth
Mental Health Care, 1-10 employees
More than a year
Dec 01, 2017
With billing and notes, a few clicks and most of the work is done
With billing and notes, a few clicks and most of the work is done
Pros
With automatic billing and compliance management, users experience a time-efficient and financially secure practice.
Cons
The learning curve remains less intuitive, requiring multiple clicks for frequently used features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
N/A, N/A employees
More than a year
Dec 01, 2017
Carepaths is satisfactory, but not exactly ideal.
Carepaths is satisfactory, but not exactly ideal.
Pros
The clinical forms align with user practice styles, allowing flexible use as needed.
Cons
Navigation issues between pages, impractical forms, and client difficulties with the platform contribute to user dissatisfaction.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
4
Erin
N/A, N/A employees
More than a year
Dec 01, 2017
Overall positive
Overall positive
Pros
Billing and note-taking prove user-friendly, with video availability and access to Electronic Explanation of Benefits (EOBs) from Medicare.
Cons
Inconsistent assistance availability, delayed updates in response to regulation changes, and burdensome accounting sections pose usability challenges.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
ROBYN
Mental Health Care, N/A employees
N/A
Dec 01, 2017
I have been using the eRecord for several years. It is economical and greatly improves my effeciency
I have been using the eRecord for several years. It is economical and greatly improves my effeciency
Pros
The software's ability to provide useful templates and, when necessary, facilitate the creation of custom forms enhances its practicality.
Cons
Inconsistent customer service responses and inaccuracies in time estimates for problem resolution create frustrations among users.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Laurel
N/A, N/A employees
More than a year
Dec 01, 2017
Easy to learn, usually quick to respond
Easy to learn, usually quick to respond
Pros
Responsive customer service and ease of navigation contribute to a positive experience for first-time users.
Cons
Periodic inconsistencies in certain features, particularly accounting, require timely customer service interventions.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Timmy
N/A, N/A employees
Less than 6 months
Dec 01, 2017
Promises much, delivers very little
Promises much, delivers very little
Pros
Despite advertising integrated labs and an easy telepsych feature, users report difficulty in realizing these features, with prolonged resolution times for help tickets.
Cons
Poor customer service is identified as a significant drawback by users.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Kit
N/A, N/A employees
Free Trial
May 01, 2015
Not worth the money
Not worth the money
Pros
While users appreciate the clinical forms, ease of use, and pre-populated client information, concerns include inconsistent customer service, occasional slowness, and a recent increase in monthly rates.
Cons
Similar to the points mentioned earlier, the software's navigation lacks intuitiveness, impacting the practicality of forms and client interactions.
Ease of use
7
Value for money
4
Customer Support
4
Functionality
3
Jacalyn
N/A, N/A employees
Free Trial
Oct 01, 2013
Features do not work, Customer Service inconsistant
Features do not work, Customer Service inconsistant
Pros
Despite having the necessary components, the software faces challenges in functioning properly, with issues related to logic, clicking multiple times, and some features not being logically assembled.
Cons
Multiple drawbacks, including poor customer service, non-functional features, and system slowness during specific times, affect user satisfaction.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Jolene
N/A, N/A employees
Free Trial
Feb 01, 2013
It's improved and price is great
It's improved and price is great
Pros
The low monthly fee, continuous upgrades, ONC certification, and potential for customization cater to users accustomed to paper notes, with successful billing operations and an inclusive suite of services.
Cons
Documentation challenges persist for users.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Catherine
N/A, N/A employees
Free Trial
Jan 01, 2013
Great ideas; too many problems
Great ideas; too many problems
Pros
Despite featuring numerous clinical and billing capabilities in theory, users note that many features do not work properly.
Cons
Billing and accounting features available outside business hours, inconsistent customer service, and inaccurate time estimates for issue resolution contribute to user frustrations.
Ease of use
4
Value for money
4
Customer Support
7
Functionality
4
Kebana
N/A, N/A employees
Free Trial
Jul 01, 2012