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CareStack Reviews
25 Review(s)
softwareOverall Rating
4.9
25 Review(s)
Rating Distribution
5
(23)
4
(2)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Overall Rating
4.9
25 Review(s)
Rating Distribution
5
(23)
4
(2)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Filters
Ratings
Provider Size
Time Used
Sort by:
We Love CareStack!
We Love CareStack!
Pros
Carestack provides excellent customer service, and they did an outstanding job with the implementation and onboarding process.
Cons
Sometimes it can be a bit buggy, but it's manageable.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Natalie
Hospital & Health Care, 1-10 employees
Less than a year
June 2024
Carestack can handle nearly everything top to bottom
Carestack can handle nearly everything top to bottom
Pros
They handle nearly everything, so I don't need to use third-party software.
Cons
The learning curve was substantial and quite challenging at first.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Robert
Medical Practice, 1-10 employees
Less than 6 months
May 2024
Carestack Review
Carestack Review
Pros
I appreciate that so many services are within the same program. The ease of learning and implementing is great.
Cons
It's disappointing that signed treatment plans aren't automatically shared with patients through the patient portal.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emily
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
Great Cloud based solution
Great Cloud based solution
Pros
It's an all-inclusive solution for the multiple applications our modern Endodontics office was using. I no longer have to pay separately for patient engagement and digital forms or run a separate third-party electronic claims solution.
Cons
Transitioning from our old software was a steep learning curve, and I hope to see more professional referral letters.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Monica
Hospital & Health Care, 1-10 employees
Less than 6 months
May 2024
Carestack review
Carestack review
Pros
The training process offered by Carestack is truly excellent, and I find that it is remarkably easy to grasp and understand.
Cons
There's nothing to dislike about the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Consumer Services, 1-10 employees
Less than 6 months
May 2024
The switch we should have done sooner!
The switch we should have done sooner!
Pros
This software is very intuitive. We found more efficiencies when converting from our old software to CareStack.
Cons
There are numerous features that take time to learn. Occasionally, finding resources in the resource center can be tricky, but I usually find what I need without having to contact support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Hospital & Health Care, 51-100 employees
Less than 6 months
April 2024
Easy to learn and Simple to use
Easy to learn and Simple to use
Pros
It is very easy to schedule appointments and move from tab to tab in Carestack. I also love how quickly you can search for a statement, chart note, or appointment with a simple click! It makes scheduling easier because you can just move an appointment around without creating a new one. Plus, they have a great support team for any questions!
Cons
Honestly, I haven't found anything I dislike about CareStack so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Araceli
Health, Wellness and Fitness, 11-50 employees
Less than a year
April 2024
5 Stars for Carestack!
5 Stars for Carestack!
Pros
CareStack's easily learnable with plenty of resources to guide me.
Cons
CareStack has been excellent for me and my team thus far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheyenne
Hospital & Health Care, 1-10 employees
Less than 6 months
April 2024
Carestack Review
Carestack Review
Pros
The learning process is smooth and efficient, and Carestack University provides fantastic resources and support for mastering the software.
Cons
The process of setting up ortho cases can be quite involved and requires meticulous attention to detail and thorough planning to ensure all aspects are properly configured and integrated within the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Freedonia
Medical Practice, 1-10 employees
More than a year
April 2024
Great Experience with Carestack
Great Experience with Carestack
Pros
The customer support Carestack offers is incredible. Their account manager program is super informative and efficient.
Cons
CareStack is quite intricate and requires substantial training to use effectively.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Gabriella
Hospital & Health Care, 1-10 employees
Less than a year
March 2024
Sleek and easy to use
Sleek and easy to use
Pros
CareStack has a clean and visually appealing interface, is highly intuitive to navigate, and offers a great deal of functionality.
Cons
Their customer support listens to customer requests.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Brian
Medical Practice, 11-50 employees
Less than a year
February 2024
Carestack review
Carestack review
Pros
I knew how important choosing a management software would be. Carestack has been supportive, actively engaged, and willing to implement new features based on our feedback. Their support team is extremely responsive, and their innovative mindset has created significant value for our locations.
Cons
Like anything else, what you invest in it upfront pays off. Spending the necessary time initially to ensure it meets our needs was challenging but worth it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2024
Highly Recommend
Highly Recommend
Pros
I highly value how Carestack allows me to reduce the need for additional software. The ability to schedule appointments online and provide a patient portal is truly fantastic.
Cons
It's so robust that it was initially intimidating, but the support and training helped overcome this.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Wendy
Medical Practice, 1-10 employees
More than a year
February 2024
The Evolution of Carestack
The Evolution of Carestack
Pros
The people at Carestack are their #1 resource. The support from all the teams in responding to our requests has always been exceptional.
Cons
Sometimes, the integration of products we want is slow.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Robert
Health, Wellness and Fitness, 51-100 employees
More than a year
February 2024
CareStack is AWESOME!
CareStack is AWESOME!
Pros
The team is always willing to listen and help improve this software to make the user experience better and better. Thank you!
Cons
Requests sometimes take a while to be incorporated and developed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alison
Hospital & Health Care, 51-100 employees
More than a year
February 2024
All in One and Tons of Fun
All in One and Tons of Fun
Pros
I love that my needs to run my denovo practice are met in one software solution with minimal need to subscribe to other features to be effective.
Cons
CareStack has surpassed my expectations for a PMS. It's been rewarding to grow with them over the years!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kari
Medical Practice, 1-10 employees
More than a year
February 2024
Go with Carestack!
Go with Carestack!
Pros
Carestack is a web-based platform so I can access our schedule, patient records, and claim information from anywhere, even if I'm not in the office. I also love how intuitive it is.
Cons
While they lack some features competitors offer, the CareStack team is incredibly receptive to feedback and actively works on incorporating user needs into their platform.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Jenny
Medical Practice, 1-10 employees
More than a year
February 2024
Very positive
Very positive
Pros
The team members are always there, walking me through the process from beginning to end. They truly listen to all my concerns. The development team is amazing.
Cons
I've had no negative experiences. All concerns are resolved promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Penny
Hospital & Health Care, 101-500 employees
More than a year
February 2024
Progress not Perfection
Progress not Perfection
Pros
The CareStack team constantly learns from criticism and feedback. They quickly implement what the customer is asking for, ensuring continuous improvement and tailored care for unique practices.
Cons
CareStack's dependence on technology functionality could be a drawback. If our WiFi goes down, it affects multiple areas (phones, appointments, access to information). I'd like more functionality from my iPhone and better compatibility with various interfaces.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Jennifer
Medical Practice, 11-50 employees
More than a year
February 2024
CareStack User
CareStack User
Pros
CareStack offers a lot of services in one place. I can remind patients about appointments, verify insurance, and collect payments all in one place. There's also a lot of support, training videos, and literature available when needed.
Cons
Early on in the process, my implementation team made it challenging for me to get the support I needed.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Janeice
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2024
Excited for the Future
Excited for the Future
Pros
My overall experience with CareStack has been great so far! Networking with other CareStack users and partners has expanded my knowledge base.
Cons
During my trial, there was a minor glitch where I couldn't save my test patient while learning to navigate the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Candice
Hospital & Health Care, 1-10 employees
February 2024
New to CareStack
New to CareStack
Pros
Compared to other software, it's incredibly easy to use in all areas.
Cons
I find the ledger less appealing because of its calculations, which tend to be unconventional and not entirely smooth.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Donna
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
February 2024
Best Software
Best Software
Pros
I truly admire the intuitive design of the program, which makes it easy to navigate, and I also appreciate how simple it is to access online support whenever I need assistance.
Cons
Training videos seem to overlook certain areas that they should cover more thoroughly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Felicia
Hospital & Health Care, 11-50 employees
More than a year
February 2024
Carestack review
Carestack review
Pros
I enjoyed working with the Carestack implementation team.
Cons
I was optimistic about achieving smoother integration of imaging with our current software system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
February 2024
Our All-in-one PMS started us up!
Our All-in-one PMS started us up!
Pros
It has all the features we need and the support to help when necessary. Plus, there's a genuine interest in improving the product with regular updates that don't break the software.
Cons
Every software has its imperfections and learning curves. The marketing and communications tools are basic but improving. Sometimes, there are too many ways to do the same thing, which can make the initial onboarding a bit confusing.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Rob
Hospital & Health Care, 1-10 employees
More than a year
February 2024
Filters
Sort by:
We Love CareStack!
We Love CareStack!
Pros
Carestack provides excellent customer service, and they did an outstanding job with the implementation and onboarding process.
Cons
Sometimes it can be a bit buggy, but it's manageable.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Natalie
Hospital & Health Care, 1-10 employees
Less than a year
June 2024
Carestack can handle nearly everything top to bottom
Carestack can handle nearly everything top to bottom
Pros
They handle nearly everything, so I don't need to use third-party software.
Cons
The learning curve was substantial and quite challenging at first.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Robert
Medical Practice, 1-10 employees
Less than 6 months
May 2024
Carestack Review
Carestack Review
Pros
I appreciate that so many services are within the same program. The ease of learning and implementing is great.
Cons
It's disappointing that signed treatment plans aren't automatically shared with patients through the patient portal.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emily
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
Great Cloud based solution
Great Cloud based solution
Pros
It's an all-inclusive solution for the multiple applications our modern Endodontics office was using. I no longer have to pay separately for patient engagement and digital forms or run a separate third-party electronic claims solution.
Cons
Transitioning from our old software was a steep learning curve, and I hope to see more professional referral letters.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Monica
Hospital & Health Care, 1-10 employees
Less than 6 months
May 2024
Carestack review
Carestack review
Pros
The training process offered by Carestack is truly excellent, and I find that it is remarkably easy to grasp and understand.
Cons
There's nothing to dislike about the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Consumer Services, 1-10 employees
Less than 6 months
May 2024
The switch we should have done sooner!
The switch we should have done sooner!
Pros
This software is very intuitive. We found more efficiencies when converting from our old software to CareStack.
Cons
There are numerous features that take time to learn. Occasionally, finding resources in the resource center can be tricky, but I usually find what I need without having to contact support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Hospital & Health Care, 51-100 employees
Less than 6 months
April 2024
Easy to learn and Simple to use
Easy to learn and Simple to use
Pros
It is very easy to schedule appointments and move from tab to tab in Carestack. I also love how quickly you can search for a statement, chart note, or appointment with a simple click! It makes scheduling easier because you can just move an appointment around without creating a new one. Plus, they have a great support team for any questions!
Cons
Honestly, I haven't found anything I dislike about CareStack so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Araceli
Health, Wellness and Fitness, 11-50 employees
Less than a year
April 2024
5 Stars for Carestack!
5 Stars for Carestack!
Pros
CareStack's easily learnable with plenty of resources to guide me.
Cons
CareStack has been excellent for me and my team thus far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheyenne
Hospital & Health Care, 1-10 employees
Less than 6 months
April 2024
Carestack Review
Carestack Review
Pros
The learning process is smooth and efficient, and Carestack University provides fantastic resources and support for mastering the software.
Cons
The process of setting up ortho cases can be quite involved and requires meticulous attention to detail and thorough planning to ensure all aspects are properly configured and integrated within the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Freedonia
Medical Practice, 1-10 employees
More than a year
April 2024
Great Experience with Carestack
Great Experience with Carestack
Pros
The customer support Carestack offers is incredible. Their account manager program is super informative and efficient.
Cons
CareStack is quite intricate and requires substantial training to use effectively.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Gabriella
Hospital & Health Care, 1-10 employees
Less than a year
March 2024
Sleek and easy to use
Sleek and easy to use
Pros
CareStack has a clean and visually appealing interface, is highly intuitive to navigate, and offers a great deal of functionality.
Cons
Their customer support listens to customer requests.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Brian
Medical Practice, 11-50 employees
Less than a year
February 2024
Carestack review
Carestack review
Pros
I knew how important choosing a management software would be. Carestack has been supportive, actively engaged, and willing to implement new features based on our feedback. Their support team is extremely responsive, and their innovative mindset has created significant value for our locations.
Cons
Like anything else, what you invest in it upfront pays off. Spending the necessary time initially to ensure it meets our needs was challenging but worth it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2024
Highly Recommend
Highly Recommend
Pros
I highly value how Carestack allows me to reduce the need for additional software. The ability to schedule appointments online and provide a patient portal is truly fantastic.
Cons
It's so robust that it was initially intimidating, but the support and training helped overcome this.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Wendy
Medical Practice, 1-10 employees
More than a year
February 2024
The Evolution of Carestack
The Evolution of Carestack
Pros
The people at Carestack are their #1 resource. The support from all the teams in responding to our requests has always been exceptional.
Cons
Sometimes, the integration of products we want is slow.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Robert
Health, Wellness and Fitness, 51-100 employees
More than a year
February 2024
CareStack is AWESOME!
CareStack is AWESOME!
Pros
The team is always willing to listen and help improve this software to make the user experience better and better. Thank you!
Cons
Requests sometimes take a while to be incorporated and developed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alison
Hospital & Health Care, 51-100 employees
More than a year
February 2024
All in One and Tons of Fun
All in One and Tons of Fun
Pros
I love that my needs to run my denovo practice are met in one software solution with minimal need to subscribe to other features to be effective.
Cons
CareStack has surpassed my expectations for a PMS. It's been rewarding to grow with them over the years!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kari
Medical Practice, 1-10 employees
More than a year
February 2024
Go with Carestack!
Go with Carestack!
Pros
Carestack is a web-based platform so I can access our schedule, patient records, and claim information from anywhere, even if I'm not in the office. I also love how intuitive it is.
Cons
While they lack some features competitors offer, the CareStack team is incredibly receptive to feedback and actively works on incorporating user needs into their platform.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Jenny
Medical Practice, 1-10 employees
More than a year
February 2024
Very positive
Very positive
Pros
The team members are always there, walking me through the process from beginning to end. They truly listen to all my concerns. The development team is amazing.
Cons
I've had no negative experiences. All concerns are resolved promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Penny
Hospital & Health Care, 101-500 employees
More than a year
February 2024
Progress not Perfection
Progress not Perfection
Pros
The CareStack team constantly learns from criticism and feedback. They quickly implement what the customer is asking for, ensuring continuous improvement and tailored care for unique practices.
Cons
CareStack's dependence on technology functionality could be a drawback. If our WiFi goes down, it affects multiple areas (phones, appointments, access to information). I'd like more functionality from my iPhone and better compatibility with various interfaces.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Jennifer
Medical Practice, 11-50 employees
More than a year
February 2024
CareStack User
CareStack User
Pros
CareStack offers a lot of services in one place. I can remind patients about appointments, verify insurance, and collect payments all in one place. There's also a lot of support, training videos, and literature available when needed.
Cons
Early on in the process, my implementation team made it challenging for me to get the support I needed.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Janeice
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2024
Excited for the Future
Excited for the Future
Pros
My overall experience with CareStack has been great so far! Networking with other CareStack users and partners has expanded my knowledge base.
Cons
During my trial, there was a minor glitch where I couldn't save my test patient while learning to navigate the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Candice
Hospital & Health Care, 1-10 employees
February 2024
New to CareStack
New to CareStack
Pros
Compared to other software, it's incredibly easy to use in all areas.
Cons
I find the ledger less appealing because of its calculations, which tend to be unconventional and not entirely smooth.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Donna
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
February 2024
Best Software
Best Software
Pros
I truly admire the intuitive design of the program, which makes it easy to navigate, and I also appreciate how simple it is to access online support whenever I need assistance.
Cons
Training videos seem to overlook certain areas that they should cover more thoroughly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Felicia
Hospital & Health Care, 11-50 employees
More than a year
February 2024
Carestack review
Carestack review
Pros
I enjoyed working with the Carestack implementation team.
Cons
I was optimistic about achieving smoother integration of imaging with our current software system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
February 2024
Our All-in-one PMS started us up!
Our All-in-one PMS started us up!
Pros
It has all the features we need and the support to help when necessary. Plus, there's a genuine interest in improving the product with regular updates that don't break the software.
Cons
Every software has its imperfections and learning curves. The marketing and communications tools are basic but improving. Sometimes, there are too many ways to do the same thing, which can make the initial onboarding a bit confusing.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Rob
Hospital & Health Care, 1-10 employees
More than a year
February 2024