CareStack Reviews

Pros

Carestack provides excellent customer service, and they did an outstanding job with the implementation and onboarding process.

Cons

Sometimes it can be a bit buggy, but it's manageable.

Pros

They handle nearly everything, so I don't need to use third-party software.

Cons

The learning curve was substantial and quite challenging at first.

Pros

I appreciate that so many services are within the same program. The ease of learning and implementing is great.

Cons

It's disappointing that signed treatment plans aren't automatically shared with patients through the patient portal.

Pros

It's an all-inclusive solution for the multiple applications our modern Endodontics office was using. I no longer have to pay separately for patient engagement and digital forms or run a separate third-party electronic claims solution.

Cons

Transitioning from our old software was a steep learning curve, and I hope to see more professional referral letters.

Pros

The training process offered by Carestack is truly excellent, and I find that it is remarkably easy to grasp and understand.

Cons

There's nothing to dislike about the software.

Pros

This software is very intuitive. We found more efficiencies when converting from our old software to CareStack.

Cons

There are numerous features that take time to learn. Occasionally, finding resources in the resource center can be tricky, but I usually find what I need without having to contact support.

Pros

It is very easy to schedule appointments and move from tab to tab in Carestack. I also love how quickly you can search for a statement, chart note, or appointment with a simple click! It makes scheduling easier because you can just move an appointment around without creating a new one. Plus, they have a great support team for any questions!

Cons

Honestly, I haven't found anything I dislike about CareStack so far.

Pros

CareStack's easily learnable with plenty of resources to guide me.

Cons

CareStack has been excellent for me and my team thus far.

Pros

The learning process is smooth and efficient, and Carestack University provides fantastic resources and support for mastering the software.

Cons

The process of setting up ortho cases can be quite involved and requires meticulous attention to detail and thorough planning to ensure all aspects are properly configured and integrated within the system.

Pros

The customer support Carestack offers is incredible. Their account manager program is super informative and efficient.

Cons

CareStack is quite intricate and requires substantial training to use effectively.

Pros

CareStack has a clean and visually appealing interface, is highly intuitive to navigate, and offers a great deal of functionality.

Cons

Their customer support listens to customer requests.

Pros

I knew how important choosing a management software would be. Carestack has been supportive, actively engaged, and willing to implement new features based on our feedback. Their support team is extremely responsive, and their innovative mindset has created significant value for our locations.

Cons

Like anything else, what you invest in it upfront pays off. Spending the necessary time initially to ensure it meets our needs was challenging but worth it.

Pros

I highly value how Carestack allows me to reduce the need for additional software. The ability to schedule appointments online and provide a patient portal is truly fantastic.

Cons

It's so robust that it was initially intimidating, but the support and training helped overcome this.

Pros

The people at Carestack are their #1 resource. The support from all the teams in responding to our requests has always been exceptional.

Cons

Sometimes, the integration of products we want is slow.

Pros

The team is always willing to listen and help improve this software to make the user experience better and better. Thank you!

Cons

Requests sometimes take a while to be incorporated and developed.

Pros

I love that my needs to run my denovo practice are met in one software solution with minimal need to subscribe to other features to be effective.

Cons

CareStack has surpassed my expectations for a PMS. It's been rewarding to grow with them over the years!

Pros

Carestack is a web-based platform so I can access our schedule, patient records, and claim information from anywhere, even if I'm not in the office. I also love how intuitive it is.

Cons

While they lack some features competitors offer, the CareStack team is incredibly receptive to feedback and actively works on incorporating user needs into their platform.

Pros

The team members are always there, walking me through the process from beginning to end. They truly listen to all my concerns. The development team is amazing.

Cons

I've had no negative experiences. All concerns are resolved promptly.

Pros

The CareStack team constantly learns from criticism and feedback. They quickly implement what the customer is asking for, ensuring continuous improvement and tailored care for unique practices.

Cons

CareStack's dependence on technology functionality could be a drawback. If our WiFi goes down, it affects multiple areas (phones, appointments, access to information). I'd like more functionality from my iPhone and better compatibility with various interfaces.

Pros

CareStack offers a lot of services in one place. I can remind patients about appointments, verify insurance, and collect payments all in one place. There's also a lot of support, training videos, and literature available when needed.

Cons

Early on in the process, my implementation team made it challenging for me to get the support I needed.