CareStack Reviews

“We Love CareStack!

Pros

Carestack provides excellent customer service, and they did an outstanding job with the implementation and onboarding process.

Cons

Sometimes it can be a bit buggy, but it's manageable.

“Carestack can handle nearly everything top to bottom

Pros

They handle nearly everything, so I don't need to use third-party software.

Cons

The learning curve was substantial and quite challenging at first.

“Carestack Review

Pros

I appreciate that so many services are within the same program. The ease of learning and implementing is great.

Cons

It's disappointing that signed treatment plans aren't automatically shared with patients through the patient portal.

“Great Cloud based solution

Pros

It's an all-inclusive solution for the multiple applications our modern Endodontics office was using. I no longer have to pay separately for patient engagement and digital forms or run a separate third-party electronic claims solution.

Cons

Transitioning from our old software was a steep learning curve, and I hope to see more professional referral letters.

“Carestack review

Pros

The training process offered by Carestack is truly excellent, and I find that it is remarkably easy to grasp and understand.

Cons

There's nothing to dislike about the software.

“The switch we should have done sooner!

Pros

This software is very intuitive. We found more efficiencies when converting from our old software to CareStack.

Cons

There are numerous features that take time to learn. Occasionally, finding resources in the resource center can be tricky, but I usually find what I need without having to contact support.

“Easy to learn and Simple to use

Pros

It is very easy to schedule appointments and move from tab to tab in Carestack. I also love how quickly you can search for a statement, chart note, or appointment with a simple click! It makes scheduling easier because you can just move an appointment around without creating a new one. Plus, they have a great support team for any questions!

Cons

Honestly, I haven't found anything I dislike about CareStack so far.

“5 Stars for Carestack!

Pros

CareStack's easily learnable with plenty of resources to guide me.

Cons

CareStack has been excellent for me and my team thus far.

“Carestack Review

Pros

The learning process is smooth and efficient, and Carestack University provides fantastic resources and support for mastering the software.

Cons

The process of setting up ortho cases can be quite involved and requires meticulous attention to detail and thorough planning to ensure all aspects are properly configured and integrated within the system.

“Great Experience with Carestack

Pros

The customer support Carestack offers is incredible. Their account manager program is super informative and efficient.

Cons

CareStack is quite intricate and requires substantial training to use effectively.

“Sleek and easy to use

Pros

CareStack has a clean and visually appealing interface, is highly intuitive to navigate, and offers a great deal of functionality.

Cons

Their customer support listens to customer requests.

“Carestack review

Pros

I knew how important choosing a management software would be. Carestack has been supportive, actively engaged, and willing to implement new features based on our feedback. Their support team is extremely responsive, and their innovative mindset has created significant value for our locations.

Cons

Like anything else, what you invest in it upfront pays off. Spending the necessary time initially to ensure it meets our needs was challenging but worth it.

“Highly Recommend

Pros

I highly value how Carestack allows me to reduce the need for additional software. The ability to schedule appointments online and provide a patient portal is truly fantastic.

Cons

It's so robust that it was initially intimidating, but the support and training helped overcome this.

“The Evolution of Carestack

Pros

The people at Carestack are their #1 resource. The support from all the teams in responding to our requests has always been exceptional.

Cons

Sometimes, the integration of products we want is slow.

“CareStack is AWESOME!

Pros

The team is always willing to listen and help improve this software to make the user experience better and better. Thank you!

Cons

Requests sometimes take a while to be incorporated and developed.

“All in One and Tons of Fun

Pros

I love that my needs to run my denovo practice are met in one software solution with minimal need to subscribe to other features to be effective.

Cons

CareStack has surpassed my expectations for a PMS. It's been rewarding to grow with them over the years!

“Go with Carestack!

Pros

Carestack is a web-based platform so I can access our schedule, patient records, and claim information from anywhere, even if I'm not in the office. I also love how intuitive it is.

Cons

While they lack some features competitors offer, the CareStack team is incredibly receptive to feedback and actively works on incorporating user needs into their platform.

“Very positive

Pros

The team members are always there, walking me through the process from beginning to end. They truly listen to all my concerns. The development team is amazing.

Cons

I've had no negative experiences. All concerns are resolved promptly.

“Progress not Perfection

Pros

The CareStack team constantly learns from criticism and feedback. They quickly implement what the customer is asking for, ensuring continuous improvement and tailored care for unique practices.

Cons

CareStack's dependence on technology functionality could be a drawback. If our WiFi goes down, it affects multiple areas (phones, appointments, access to information). I'd like more functionality from my iPhone and better compatibility with various interfaces.

“CareStack User

Pros

CareStack offers a lot of services in one place. I can remind patients about appointments, verify insurance, and collect payments all in one place. There's also a lot of support, training videos, and literature available when needed.

Cons

Early on in the process, my implementation team made it challenging for me to get the support I needed.

“Excited for the Future

Pros

My overall experience with CareStack has been great so far! Networking with other CareStack users and partners has expanded my knowledge base.

Cons

During my trial, there was a minor glitch where I couldn't save my test patient while learning to navigate the software.

“New to CareStack

Pros

Compared to other software, it's incredibly easy to use in all areas.

Cons

I find the ledger less appealing because of its calculations, which tend to be unconventional and not entirely smooth.

“Best Software

Pros

I truly admire the intuitive design of the program, which makes it easy to navigate, and I also appreciate how simple it is to access online support whenever I need assistance.

Cons

Training videos seem to overlook certain areas that they should cover more thoroughly.

“Carestack review

Pros

I enjoyed working with the Carestack implementation team.

Cons

I was optimistic about achieving smoother integration of imaging with our current software system.

“Our All-in-one PMS started us up!

Pros

It has all the features we need and the support to help when necessary. Plus, there's a genuine interest in improving the product with regular updates that don't break the software.

Cons

Every software has its imperfections and learning curves. The marketing and communications tools are basic but improving. Sometimes, there are too many ways to do the same thing, which can make the initial onboarding a bit confusing.