CareStack

CareStack software's multi-location scheduling gives dental practices a centralized view of appointments, providers, production, collections, and schedule utilization across locations. Teams can review daily appointments, identify pending eligibility or forms, and manage appointment types using templates, routing rules, and tags. This helps practice managers coordinate schedules across providers and offices from one system.

The platform's dental charting gives users access a customizable odontogram to document treatments across adult and child dentition. The interactive odontogram shows treatments and supports adult or child dentition, while configurable filters help teams focus on planned, completed, or pending items. Periodontal charting helps record measurements such as pocket depth, gingival margin, mobility, and bleeding.

CareStack’s treatment planning lets dental teams organize proposed procedures into treatment phases and present alternative options. Staff can use drag-and-drop tools, assign treatment coordinators, estimate insurance and patient amounts, and monitor plan status. Completed plans can be printed, emailed, or sent to the Patient Portal for patients to review and electronically sign.

The revenue cycle tools support electronic claim submission and posting, eligibility verification, and centralized claims management. Practices can also manage electronic statements, online patient payments, payment plans with automatic debit, and payment reminders. These functions give billing teams a single workflow for moving from insurance verification and claims through patient balances and collections.

CareStack’s analytics provides dashboards for monitoring practice performance across measures such as collections, provider productivity, procedures, and appointments. Users can start with preloaded dashboards or create customized views using metric tiles and multi-metric cards. Dashboards can be filtered by provider, location, or time period, while updates reflect activity as it occurs in CareStack.

The software includes patient-facing tools for appointment reminders, notifications, online forms, payments, and self-check-in. Its Patient Portal allows patients to access forms and payments, treatment plans, appointments, and payment options. The kiosk supports self check-in. Online self-service scheduling lets patients request appointments, giving practices several ways to move routine front-office interactions into digital workflows.

CareStack’s reputation management module helps automates review requests based on appointment timing, provider, treatment code, and procedure type. Practices can set flexible triggers, apply filters to target specific patients, and control follow-up frequency. The module supports review distribution through Google, Facebook, and Yelp, while its dashboard tracks review activity and ratings.