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Pros

  • Streamlined appointment scheduling

  • User-friendly navigation interface

  • Customizable reporting features

Cons

  • Limited multi-tab functionality

  • Limited support for new features

  • Repeat notifications disrupt work

Total 55 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

29%

4

Stars

31%

3

Stars

29%

2

Stars

11%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

MK
Morgan K.

Medical Practice, 500+ employees

5.0

Customizable software

Pros

Its user-friendly design is highly intuitive, something that I find particularly useful. I appreciate the ability to craft our own software and the convenience of transferring medical data between the two.

Cons

I cant think of any disadvantages at the moment. I am certainly a big fan of centricity.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

A
Amanda

Medical Assistant, 101-500 employees

5.0

Intuitive and effective

Pros

I think Centricity EMR is an efficient software. The record-keeping system is easy to use and works well, with no signs of being below average.

Cons

The cons for this software are non-existent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S
Stacy

BrainPower Neurodevelopmental Center, LLC, 11-50 employees

5.0

Easy to learn

Pros

I find the software very easy to understand and learn, so I didn't need much training to get started. Navigating the system is simple, and I can easily find all the features I need. The service has been excellent every time I've used Centricity. It was actually the first EMR software I learned to use at the practice where I worked previously.

Cons

I faced some lagging issues with the system, but that could be from my internet connection acting up.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

B
Brett

AV Private Clinic, 500+ employees

4.0

Smooth setup and training for all

Pros

We found it very practical to move to Centricity. There were no difficulties encountered by our technical or non-technical staff with the setup or training.

Cons

Like all software, Centricity EMR can experience technical issues which can cause frustration during important tasks.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

L
Lisa

PrimeCare Urgent Care, 11-50 employees

5.0

User-friendly interface

Pros

It was easy for me to maneuver easily around Centricity EMR. Despite its simplicity, this software does not require extensive training.

Cons

The system kept its consistency while I had it in operation. Some minor glitches occurred here and there, but nothing serious.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

R
Rory

Private Hospital, 500+ employees

5.0

Best software so far!

Pros

It is easy for our 90+ healthcare providers to use the system. We can schedule appointments with people and review files before we see them. There is no need to have the records in physical form and their medical history information transfers to our system.

Cons

No cons for me to pinpoint at this moment.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

M
Maddie

Individual & Family Services, 1-10 employees

5.0

Perfectly executed

Pros

I like that it lets me customize features based on the size of my business. I really value how easy it is to set up and manage my business preferences. Kudos to the team!

Cons

I used to have issues with overbooking and missed appointments before I started using Centricity. I no longer have those issues. Impressive work.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

D
Davis

Mid City Health and Wellness, 11-50 employees

4.0

Powerful features

Pros

It has some great features, like the quick text option, and I can also order radiology tests directly through it.

Cons

It doesn't let me customize the lists. I'd need a specific type of vendor to use this feature.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

I
Iesha

Prime Health, 51-100 employees

2.0

Too many clicks....

Pros

There are some extra features, like quick texting, that I can use.

Cons

Too much clicking is required. They should make it quicker and easier to use for us because every second counts.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

5

M
Mindi

Got Your Back Spine Health, 1-10 employees

4.0

Smooth screen navigation

Pros

I find it easy to use because all the icons are clearly labeled, and the screens function smoothly.

Cons

We do not like the schedules. They are difficult to use.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

O
Olive

Walford Medical Center, 11-50 employees

3.0

Easy to use

Pros

It is easy to use to be honest.

Cons

The features are outdated. It takes a lot of time to get everything done. They should roll out updates they are long overdue.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

C
Charlette

Connect to Your Body LLC, 11-50 employees

4.0

Quick patient file access

Pros

It is not hard to use and the setup went smoothly too. We can easily search for and pull up patient files.

Cons

They should improve the patient portal.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9

JF
James F.

Clark Regional Medical Center , 500+ employees

2.0

Poor customer service

Pros

It reminds me of the days of dial-up Internet and the game "Pong." To fully complete the experience, I wish it could be viewed on a monochrome monitor.

Cons

The calendar starts in March 2016, and I have to go through time-consuming steps to make it work with the current schedule. It's so hard to use and feels outdated and clunky. Honestly, the customer service is the worst I've ever encountered with any tech system.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

5

Functionality

5

RG
ROSEMARY G.

Morehead - CCSHCN, 500+ employees

5.0

Excellent software with user-friendly features

Pros

This software includes functions that make it easy to complete the tasks I need. It's an excellent program, and features like the control buttons are really impressive.

Cons

The quick keys could be better organized to improve their functionality.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

EC
Elisabeth C.

RN, 101-500 employees

3.0

Not recommended

Pros

Its convenient to schedule appointments from home. Its also quite useful to be able to access my schedule from almost anywhere.

Cons

When I need it, it just doesn't work. Most of the nurses at our hospital schedule their shifts for 7 a.m. on a specific Monday. We're not even a large hospital, and the scheduling system is always broken. It's either overloaded or needs repairs. If I'm trying to set up a system that will sometimes have a lot of users, I know I need to make sure there's enough server capacity to handle it.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

B
Blake

Hospital & Health Care, 500+ employees

4.0

Responsive customer support

Pros

This program is simple to operate and even simpler to learn or teach. When issues arise, customer service is very experienced and solves problems quickly.

Cons

I admire everything about this software; however, I do not like combining it with the other systems that our hospital uses because switching between them can be difficult at times.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

Z
Zack

Pulaski County Health Department, 101-500 employees

2.0

Complex, Needs key improvements.

Pros

I was a long-time user of Centricity a few years ago. The software was very easy to understand, and there was no need for extensive training or long learning periods. Within just a few weeks, my employees were able to get it up and running smoothly. I'd be curious to see how much they've improved and progressed since then.

Cons

It does not always encourage you to erase previously entered false information. But its not a major issue. There are far too many steps involved in completing any task. There are several errors all over the place. The only thing stopping us from transitioning to a better system at this stage is the fact that our older staff has become too used to it, particularly because some of them have been using it for nearly fifteen years.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

4

Functionality

6

B
Beverly

Medical Practice, 500+ employees

4.0

Well-designed and reliable

Pros

It is simple and well-designed, which makes it easy to use. Many features have been simplified to make things easier. It's quick to access data and make changes. I’ve been using this app regularly for years and have never had any issues. Their customer service has always been very helpful.

Cons

Although it doesn't happen often, there have been times when the machine crashes during a charting session, causing all the data to be lost. On top of that, there have been some small but odd mistakes in the nursing notes, like the wrong information being left out while trying to make improvements.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anastasia

BrainPower Neurodevelopmental Center, LLC, 11-50 employees

5.0

A great experience with centricity EMR

Pros

The app is very user-friendly and easy to understand, even without any prior experience. It's simple to use and find all the features I need. I've been completely happy with Centricity the entire time I've used it. At the practice where I used to work, it was the first EMR app I learned to use. I just wish my new clinic had chosen the GE Healthcare system!

Cons

I can't think of any off the top of my head. Over the years, the device has consistently provided great results.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

C
Christian

PrimeCare Urgent Care, 11-50 employees

3.0

Reduced efficiency

Pros

A few years ago, we used this program in a neurology/pain practice. It was easy to work with, and we needed it to be effective and it usually delivered. There were no complicated features, it was very simple and affordable.

Cons

The reporting functionality was not quite adaptable or user-friendly. It was a pain to have to go through all of the little data and related trends.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

6