Cerbo EHR Reviews

Pros

Easy to learn and use for new users.

Cons

We experienced a total data loss on October 2, 2024.

Pros

Cerbo is very easy to use. Their customer support was also outstanding in dealing with us.

Cons

There was nothing negative about Cerbo when I used it in my functional medicine practice. However it did not work as well for me in a med-spa setting.

Pros

Nothing is good. I use this software for a side gig but I stick with Elation for my main practice because its far better.

Cons

Cerbo is not at all easy. It requires knowing obscure keyboard shortcuts to add things and the chart note starts as a blank page unless you spend a lot of time creating a template which demands some programming skills. Even then, the result is a single long block of text with no separation between parts. Labs open over the chart note, so you constantly have to switch between them which makes it hard to view both the old and current notes simultaneously. Cerbo uses different colors to help locate items but its like trying to decipher a mess of colors rather than organizing everything chronologically with a search function. The search function is nonexistent. When clicking on boxes, they do not always expand, leaving you with a small portion of the screen and forcing you to stumble upon ways to enlarge it by chance. The lab integration piles all labs into one list without any filtering options making it feel like navigating a minefield. Scrolling too far causes the screen to jump away, a clear sign of amateur programming. Overall, the software feels outdated, reminiscent of late 1980s software, and attempts to include every possible feature at the cost of efficiency and usability. The steep learning curve combined with my lack of investment in this gig job means I never end a day using Cerbo in a good mood. I would not recommend it. Do not be fooled by the flashy features as they are not worth the trouble.

Pros

It offers a wide range of features that make it a solid choice for most of our needs.

Cons

They charge a fee for every minor customization I want whether its for the EHR or the forms I use which is not great.

Pros

I enjoyed how easy Cerbo was for scheduling and managing patient info. The customer service reps were consistently quick, polite and eager to assist in any way.

Cons

I wish the system could send automated reminders to patients about their appointments. also the patient portal was not user-friendly for our patients or even for our staff trying to customize it. The tagging system became tedious when trying to attach the correct forms to each patients portal.

Pros

There is not anything which I find useful since the features promised were never implemented.

Cons

My entire experience with the service and customer support was poor.

Pros

Cerbo has become an indispensable tool for our company, providing comprehensive and essential information whenever we need it. The softwares extensive features ensure we can access all the necessary data efficiently. Despite being a new business, we have never regretted investing in Cerbo. The exceptional support provided by the Cerbo team further enhances our experience.

Cons

The only downside is the lack of a mobile app, which our clients have expressed dissatisfaction with. However, this does not detract from the overall excellence of Cerbo.

Pros

It has proven to be an incredible EMR solution for my solo practice. Within just a month of using it, I have experienced significant improvements in efficiency. The software's versatility and extensive features, including the patient portal and telemedicine options, have exceeded my expectations. The setup process was seamless, and the support team assigned to me was superb, providing excellent assistance throughout.

Cons

There are a few instances where I have to perform additional steps, such as clicking and hitting the return button, which could be streamlined. However, this minor inconvenience is insignificant compared to the overall benefits I have experienced with Cerbo.

Pros

This software continues to enhance its features based on customer feedback, which I find impressive. The customer support team is exceptional, ensuring a frustration-free experience. I particularly love the ability to have multiple patient charts open simultaneously and accessible in different windows. It also automatically saves notes during power or internet outages, preventing data loss. The software allows signing notes without mandatory diagnoses or ICD10 codes. The customizable interface with pleasing colors and seamless integration of prescribing, messaging, and billing functionalities make it a complete EMR solution.

Cons

The inability to bold, italicize, or underline encounter notes is a minor inconvenience. I hope Cerbo addresses this limitation soon. And integrating a searchable database of specialists nationwide would greatly streamline the process of entering their contact information, similar to the functionality available for pharmacies and medications.

Pros

It offers a comprehensive solution for my practice, encompassing electronic health records and patient billing. The software's expansive functionality eliminates the need for additional software integrations. I am particularly impressed with the ability to generate shortcuts for efficient documentation and the integrated faxing feature, which saves me valuable time. Above all, the customer service provided by the Cerbo team is unparalleled, with prompt and helpful support.

Cons

The only issue I have is the lack of integration with my billing company's software. However, this minor inconvenience does not overshadow the overall benefits and value that Cerbo provides.

Pros

It was simple to set up, the customer service was exceptional and it was user-friendly. My patients love the portal.

Cons

The cost was challenging at first but once I realized how much time it saved it turned out to be worth it.

Pros

The user-friendly interface and user-friendly design make it incredibly easy to set up and navigate. The customer support team has been exceptional, providing prompt and helpful assistance whenever needed. The patient portal feature has received positive feedback from my patients, further enhancing their experience.

Cons

Initially, the cost of Cerbo was a concern, but once I realized the time-saving benefits it offers, it become worth the investment. Other than that, I have not encountered any significant drawbacks.

Pros

It stands out for its ease of use and customization options. The support is highly responsive and helpful. The patient portal feature is particularly outstanding, enabling patient registration, access to records, and demographic corrections. I appreciate the convenience of adding frequently used supplements, eliminating the need for repetitive rewriting.

Cons

There are very few aspects I dislike about Cerbo. One minor improvement I would suggest is the ability to reorder fax pages. However, this inconvenience can be easily worked around.

Pros

As a solo practitioner, Cerbo allows me to fulfill all my practice needs, including team collaboration. The online scheduler and payment processing features are particularly impressive. The software offers robust functionality with room for growth, ensuring I wont have to switch EMRs in the future. I really appreciate the excellent customer support.

Cons

Considering the size of my small practice, the cost of Cerbo is relatively high. While I occasionally wish for more flexibility in making minor form changes, the responsive customer support team quickly addresses my requests.

Pros

It offers an impressive level of customization, allowing me to tailor it to my medical practices specific needs. I highly appreciate the responsiveness and creative problem-solving demonstrated by the customer support team. The ability to build handouts and the positive feedback from my patients regarding the patient portal make Cerbo a fantastic choice.

Cons

I know that lack of integration with Spruce, a popular telephone/texting system is not a major drawback. However, considering the overall strengths of Cerbo, this limitation does not really impact its performance.

Pros

It stands out for its flexibility and customization capabilities. I appreciate the availability of comprehensive chart parts and the ability to load and build handouts into the system. The dashboard and easy access to information within the note section are particularly convenient. The responsiveness of the support team is commendable, and my patients have consistently praised the user-friendly EMR patient portal.

Cons

The medication section could be improved by including the sig (instructions) along with the medication ne and dose in the note. Additionally, I would like to see improved functionality in creating tables or flowcharts that include labs, medications, and comments, providing a more comprehensive overview for tracking patient progress.

Pros

It has exceeded my expectations with its exceptional customer support and user-friendly interface. The software offers extensive customization options, allowing me to customize it to my practice needs. The patient support features, such as the portal and telemedicine options, have received positive feedback from my patients.

Cons

To be honest, I have loved everything about Cerbo so far. There are no major drawbacks to mention.

Pros

It has proven to be a versatile and user-friendly EMR for my practice. The customization options allow me to tailor it to my specific needs, while the support from the Cerbo has been outstanding. The software's ability to support telemedicine and its invoicing features have been particularly beneficial.

Cons

While the software is highly functional, I look forward to future updates that include expanded features, such as linking charts for patients within the se fily. But the current features of Cerbo are already impressive.

Pros

It offers wide range of customization options, making it an excellent fit for small practices. The software allows me to customize it according to my specific needs.

Cons

I found the installation process to be somewhat difficult, resulting in inefficiencies when setting up my practice. These could have been easily avoided with more comprehensive support during the initial stages.

Pros

It includes everything I need such as a calendar, an efficient patient portal, e-prescribing and my virtual administrative assistant can log in and perform her tasks. It generates excellent invoices for patients and I especially like the supplement and wellness plan charts I can create.

Cons

While it is not as visually appealing as Elation, I really like its functionality.