Last Updated
Key Takeaways
Generated from the text of customer reviews
CerboEHR is a web-based EHR designed for integrative and functional medicine practices. It supports charting, scheduling, patient messaging, and supplement tracking in a streamlined interface. Users value its patient engagement tools, though some mention occasional navigation challenges during setup. Recent updates include expanding the document upload size from 16MB to 50MB. The Fullscript lab integration has also been made bi-directional for a beta group.
Our Verdict
As a robust EHR solution, CerboEHR suits small to mid-sized practices focused on personalized care and direct patient communication. It particularly suits providers operating on cash-based or membership models who prioritize workflow control and client experience. Its pricing aligns with practices focused on integrative care and direct communication. Recommended for low-overhead environments.
Overall Rating
Based on 23 users reviews
4.4
Rating Distribution
Positive
87%
Neutral
0%
Negative
13%
Starting Price
$269
/month
Cerbo EHR Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is Cerbo EHR?
Cerbo is a cloud-based electronic health record (EHR) and practice management software that streamlines patient health data management and improves workflow efficiency for healthcare practices. It provides a secure platform that facilitates communication and information sharing between providers and patients. Cerbo also provides a full range of clinical and administrative tools, such as electronic charting, e-prescribing, scheduling, reporting, and inventory management.
What Is Cerbo EHR Best Known For?
Cerbo EMR is renowned for its excellent customer support services, which provide prompt and reliable assistance to users whenever they encounter issues. The knowledgeable support team addresses all customer inquiries and works to resolve any issues in a timely manner. Moreover, the software is highly customizable, seamlessly adjusting to your requirements.
How Much Does Cerbo EHR Cost?
Cerbo offers transparent, user-based pricing, providing practitioners with the flexibility to choose a full-time plan that best fits their practice needs:
- Prescribing Provider – $269/month
- Non-Prescribing Provider – $244/month
- Supporting/Alternate Provider – $121/month
- Additional Staff – $60/month
- Restricted Access User – one-time $15 setup fee
- One-time set-up fee - $1,195
Disclaimer: The pricing is subject to change.
Cerbo EHR Integrations
Cerbo EHR integrates with several third-party applications, including:
- Bluefin
- HintOS
- Fullscript
- Labcorp
- ActiveCampaign
How Does Cerbo EHR Software Work?
Here's how you can navigate the software’s dashboard and make use of its features:
- Log in using your credentials and access the centralized dashboard
- Manage patient records, complete charting, prescriptions, orders, and notes during visits
- Schedule, confirm, and check in patients for appointments
- Access a comprehensive library of tools like templates and workflows
- Import clinical data like lab results directly into the EHR
- Access the integrated billing system to perform revenue cycle management tasks
- Communicate securely with patients via portal messaging
Who Is Cerbo EHR For?
Cerbo EHR is designed for medical practices of all sizes. The software can be used in the following settings:
- Direct primary care (DPC) practices
- Concierge medicine facilities
- Functional medicine clinics
- Family Medicine
- Pediatrics
- Bio-Identical Hormone Replacement
Cerbo EHR Use Cases
Based on our analysis of user reviews and Cerbo EHR’s current capabilities, we have identified key scenarios where this software is a good fit for integrative medicine clinics, direct primary care providers, and small wellness practices:
Membership-Based And Direct Primary Care Clinics
Cerbo supports practices operating outside traditional insurance models by streamlining patient communication, subscription billing, and care coordination. Providers benefit from simplified workflows that align with recurring visit structures and long-term treatment plans.
Integrative And Functional Medicine Practices
Clinics focused on personalized, root-cause care use Cerbo EHR software to manage complex treatment protocols and supplement tracking. The system accommodates detailed charting, practice management, and patient engagement, which are central to functional medicine workflows.
Solo Practitioners Managing High-Touch Client Relationships
Independent providers who prioritize ongoing communication and individualized care find Cerbo effective for maintaining continuity. Its messaging and task management tools help clinicians stay responsive without relying on external systems.
Small Teams Coordinating Across Modalities
Practices with multiple providers offering varied services, such as nutrition, acupuncture, and counseling use Cerbo to maintain shared records while preserving workflow autonomy. This setup supports collaborative care without overcomplicating administration.
Clinics Transitioning from Paper Or Legacy Systems
Cerbo is often adopted by practices seeking a lightweight, web-based solution with minimal IT overhead. It suits teams looking to digitize operations without committing to large-scale enterprise platforms or complex onboarding.
Cerbo EHR User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
Ease Of Use & Workflow | Reporting & Analytics Limitations |
85% were Positive 5% were Negative 10% were Neutral/Mixed | 10% were Positive 50% were Negative 40% were Neutral/Mixed |
Users consistently praise Cerbo’s intuitive layout and streamlined workflows. Solo and small practices find it easy to navigate, with minimal training required. A user said, “Cerbo is incredibly easy to use and makes charting and scheduling seamless.” | Users often mention that reporting tools are basic and lack customization. Practices needing advanced financial or clinical analytics may find the system insufficient. A user said, “Reporting is limited—I can’t filter or build the reports I need.” |
Patient Communication & Messaging | Learning Curve For Setup & Configuration |
70% were Positive 15% were Negative 15% were Neutral/Mixed | 15% were Positive 45% were Negative 40% were Neutral/Mixed |
Reviewers highlight the secure messaging and portal features that support ongoing patient engagement. These tools are especially valued in direct care and functional medicine settings. A user said, “The messaging system is fantastic—patients love being able to communicate directly.” | While daily use is smooth, initial setup and customization require time and technical familiarity. Some users report needing external help to configure templates and workflows. A user said, “It took a while to get everything set up the way we needed.” |
Support For Integrative & Functional Medicine Workflows | Limited Mobile Optimization |
75% were Positive 5% were Negative 20% were Neutral/Mixed | 15% were Positive 50% were Negative 35% were Neutral/Mixed |
Cerbo is frequently used by providers in integrative care, thanks to its flexibility in documenting complex treatment plans, customer support functionality pros and supplement protocols. A user said, “It’s perfect for functional medicine—customizable and built for our workflow.” | Mobile usability is flagged as inconsistent, with users preferring desktop access for full functionality. A user said, “Mobile access is okay but not ideal—I stick to desktop for most tasks.” |
Is Cerbo EHR Right For You?
If you are looking for an all-in-one solution to manage patient health information and enhance the overall efficiency of your medical practice, then Cerbo EHR might be the right fit for you.
Cerbo prioritizes data security and privacy by fully complying with HIPAA rules and regulations. The software is also ONC certified, supporting interoperability through the seamless exchange of patient health data. Additionally, it is highly scalable and adapts to a practice's changing needs and expanding operations over time.
Still unsure if Cerbo EHR software is the right choice for you? Contact us at (661) 384-7070, and we will gladly help you make the best decision.
Cerbo EHR Features
Scheduling
Cerbo offers a scheduling dashboard to help healthcare providers manage patient appointments, provider on-call schedules, patient reminders, and other related tasks. It allows users to access and oversee relevant information, including upcoming appointments and patient portal requests, providing a clear and concise snapshot of the current schedule.
Inventory Management
The EHR enables accurate tracking of stocked quantity, expiration dates, prices, wholesale costs, lot numbers, and National Drug Codes (NDC) for prescriptions. It also offers automatic inventory dispensing when prescribing in-stock medications. Moreover, Cerbo EHR provides an RX label generator and the option to include per-pill charges for prescriptions.
Charting
Cerbo provides a streamlined interface for documenting notes, patient histories, diagnoses, prescriptions, lab orders, and other clinical data during appointments. Practitioners can use customizable templates to structure notes and speed up charting. These configurable templates allow for personalized documentation workflows, enhancing overall efficiency and patient care.
Prescription Management
This feature allows providers to easily handle prescription renewals and access complete medication histories for each patient. It offers integrated e-prescribing tools that simplify renewals and new orders through electronic faxing or e-Rx transmission. The software also includes a smart search feature, which memorizes commonly prescribed medications to prioritize results and expedite the prescribing process.
Patient Portal
The software allows healthcare providers to establish a secure, interactive, and user-friendly online connection with users. It allows patients to directly access or update their medical records, request appointments, and send secure messages to the practice. Cerbo also enables patients to complete intake forms, health questionnaires, and consent forms.
Integrated Billing
Cerbo EHR offers a seamless billing feature designed to simplify your practice's financial management. With no additional charges, you can access a comprehensive billing system that supports subscriptions and recurring payments. Cerbo integrates merchant services, streamlining payment processing.
Pros And Cons of Cerbo EHR
Pros
Saves notes automatically when internet connection is lost
Grants easy access to patient health records
Tailor-made for functional and direct pay practices
Helps users build their own custom integrations
Cons
Onboarding and setup require a significant investment of time
Certain features are less intuitive or require additional workarounds
Cerbo EHR Reviews
Total 23 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars9%
3
Stars0%
2
Stars0%
1
Stars13%
Share your experience
MM, 11-50 employees
More than a year
“Heads up!”
Pros
Easy to learn and use for new users.
Cons
We experienced a total data loss on October 2, 2024.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Medical Practice, 1-10 employees
Less than a year
“Love their customer support”
Pros
Cerbo is very easy to use. Their customer support was also outstanding in dealing with us.
Cons
There was nothing negative about Cerbo when I used it in my functional medicine practice. However it did not work as well for me in a med-spa setting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“By far the worst EMR I've tried”
Pros
Nothing is good. I use this software for a side gig but I stick with Elation for my main practice because its far better.
Cons
Cerbo is not at all easy. It requires knowing obscure keyboard shortcuts to add things and the chart note starts as a blank page unless you spend a lot of time creating a template which demands some programming skills. Even then, the result is a single long block of text with no separation between parts. Labs open over the chart note, so you constantly have to switch between them which makes it hard to view both the old and current notes simultaneously. Cerbo uses different colors to help locate items but its like trying to decipher a mess of colors rather than organizing everything chronologically with a search function. The search function is nonexistent. When clicking on boxes, they do not always expand, leaving you with a small portion of the screen and forcing you to stumble upon ways to enlarge it by chance. The lab integration piles all labs into one list without any filtering options making it feel like navigating a minefield. Scrolling too far causes the screen to jump away, a clear sign of amateur programming. Overall, the software feels outdated, reminiscent of late 1980s software, and attempts to include every possible feature at the cost of efficiency and usability. The steep learning curve combined with my lack of investment in this gig job means I never end a day using Cerbo in a good mood. I would not recommend it. Do not be fooled by the flashy features as they are not worth the trouble.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Frequently Asked Questions
What level of support does Cerbo EHR offer?
Cerbo EHR offers several support options, including email, a help desk, FAQs, forums, a knowledge base, phone support, and a 24/7 live representative.
Who are the typical users of Cerbo EHR?
Cerbo EHR is used by various practices, including direct primary care (DPC), concierge medicine, functional medicine, and cash-based practices, as well as labs and pharmacies.
What languages does Cerbo EHR support?
Cerbo software supports the English language.
Does Cerbo EHR support mobile devices?
Yes, Cerbo EHR supports mobile devices.
Does Cerbo EHR have an app?
The vendor has not provided specific information about the mobile app.
How much does Cerbo EHR cost?
Cerbo EHR price depends on five pricing tiers: Prescribing Provider at $269/month, Non-Prescribing Provider at $244/month, Supporting/Alternate Provider at $121/month, Additional Staff at $60/month, and Restricted Access User with a one-time $15 setup fee. Click on Get Pricing for a custom quote.
How much time does it take to implement Cerbo EHR?
The implementation process for Cerbo EHR software is quite simple and requires users to follow a few simple steps. For more guidance and online support, schedule a free demo.
Is Cerbo EHR free?
No, Cerbo EHR is not free.
Does Cerbo EHR offer an API?
Yes, Cerbo EHR offers an API.