Charm EHR Reviews

“CharmHealth”

Pros

CharmHealth is a versatile EMR suitable for any practice. Its easy to use and provides reports for Practice Admin to monitor operational success.

Cons

Enhancements are needed in data reporting patient interaction text messaging and the ability to create unique practice templates outside of preset options.

“Excellent EHR system”

Pros

A practical software with a great smartphone app. Useful when you do home visits a lot.

Cons

I found it to have a bit of a learning curve. It takes some times to get comfortable with it.

“Recommended!”

Pros

It efficiently handles from scheduling to payments. And it is super easy to train new employees on.

Cons

Applying payments to multiple invoices at once is very slow and cumbersome.

“Loaded with Features, Expands with Your Practice.”

Pros

Ive been using Charm for almost two years now and once properly set up it saves me a lot of time. As a solo practitioner having integrated features is a game-changer. It adheres to HIPAA guidelines offers personalized templates and is free until reaching over 50 clients monthly.

Cons

Although theres a steep learning curve initially watching tutorial videos helps. Customer service is responsive and addresses concerns or feedback within a couple of days.

“Easy to use”

Pros

The intake access design makes everything incredibly easy.

Cons

The tutorial lessons could be improved as its sometimes difficult to find specific configurations.

“Cost-effective full-featured EHR”

Pros

Despite its price it offers numerous features lacking in other EHRs. The RCM team also efficiently handles claims.

Cons

Some features require navigating away from the current window to access information disrupting workflow and increasing encounter completion time.

“Customizable, Affordable, but Customer Service may take DAYS!”

Pros

Getting started is a breeze. There are customizable templates and a library of resources available from day one.

Cons

Phone customer service isnt available 24/7 as advertised and support staff often lack knowledge to resolve issues promptly. Delays in issue resolution especially with electronic prescribing have significant repercussions impacting patient care and practice revenue.

“Best EMR I have used so far”

Pros

Its easy to learn customizable and seamlessly connects appointment requests to our website. The telehealth feature works flawlessly.

Cons

I think Charm should develop its prescription software instead of relying on SureScripts. Billing can be complex but the free training provided by Charm has been beneficial.

“Best EHR I've used”

Pros

Having used various EHR and PM systems previously I wasnt impressed until I tried Charm. It integrates all necessary features into one intuitive system.

Cons

New features sometimes come with bugs but theyre usually fixed quickly.

“The worst customer service”

Pros

The pricing is reasonable considering the features offered.

Cons

Ive never experienced such poor customer service before.

“Don't use RCM BILLING unless you have a lot of time to waste”

Pros

Charting is straightforward and reminiscent of Epic chart notes.

Cons

Dealing with billing and insurance setup can be challenging.

“I love it”

Pros

Its very user-friendly and the notes are well-presented.

Cons

So far I havent encountered any issues although Im not a fan of the sign-in process.

“Speech Pathology use of ChARM EHR”

Pros

Its best feature is its HIPAA compliance crucial for teletherapy. Its reliable and lacks any noticeable glitches. Switching to other language apps via full screen is easy and the whiteboard feature is excellent.

Cons

I believe theres potential to expand the use of the whiteboard feature.

“POOR SERVICE”

Pros

It combines EMR telehealth billing and online payment collection in one platform.

Cons

The lack of training and poor customer service experience make it extremely difficult to set up. Billing and customer service have been particularly problematic with significant delays and unresolved issues.

“Excellent EHR system”

Pros

The software is practical and its compatibility with cell phones is fantastic especially for home visits.

Cons

Theres a learning curve but once mastered the software is excellent.

“Great EHR program”

Pros

It is a modern looking software with a user-friendly interface. It has clean dashboard which is very easy to navigate.

Cons

It is not compatible with all browsers yet and if they fix that it will be perfect.

“Big issue with billing, very difficulty to get responds from the company.”

Pros

It looks sleek modern and more user-friendly than my previous software.

Cons

Billing and customer service have been a nightmare. Despite starting to use Charm Billing in October 2020 it took five months for one aspect to function properly. Communication with customer service is unreliable with delays in responses and unresolved issues.

“I absolutely love it!”

Pros

I love this EHR and it is so easy to use. The patients like the portal too and can access it from anywhere. I especially like the quick texting feature so I can communicate with my patients.

Cons

The only bad thing is the customer support is not very quick.

“The finest”

Pros

The ease of planning and coming to my clients. It is incredible that it is HIPPA compliant.

Cons

There is nothing that I dont like about this software. It is astonishing.

“A challenging EHR”

Pros

It contains all the features one could need. Several people use CharmHealth as it contains multiple features.

Cons

The software contains a lot of bugs. The system does not allow providers to adjust message limits and customer support is also not the best. They dont reply at the earliest and we have to wait for a long time for the problems to get fixed.