Charm EHR Reviews

“Poor Technical Service and Support”

Pros

With ongoing unresolved issues its challenging to pinpoint what I like about the software.

Cons

The lack of resources and support leads to ongoing issues.

“Charm Review”

Pros

Overall were satisfied with the systems ease of use and customization options. The RCM team is helpful and ensures all questions are answered.

Cons

The initial setup was challenging with inadequate support provided. However ongoing training with the RCM department has improved the situation.

“Love ChARM!”

Pros

Customer service is responsive and helpful consistently improving the product.

Cons

I need a more efficient way to learn the system on the go. I dont have time for webinars and struggle to find an index or manual search feature. Additionally the Zoom telemedicine feature often experiences freezing despite using ethernet.

“Easily customizable software, great for my micro-practice”

Pros

Writing templates is straightforward and there are plenty of tutorials available for learning the software.

Cons

It takes time to organize everything in the settings for our specific type of practice. Having predefined bundles for different specialties would be helpful. Encouraging patients to populate their charts ahead of time is also challenging. I often have to manually input questionnaire results filled out by patients before their visits.

“Great for solo-solo practice!”

Pros

Having everything in one place from office notes to billing has greatly improved my organization. Transitioning from a paper-based practice to Charm was made possible by its reasonable cost.

Cons

Creating custom templates is time-consuming although I appreciate being able to use templates from other practices. Having a virtual assistant feature would be beneficial.

“Valuable”

Pros

Ive been using this product since 2013 and am impressed by its advanced features and responsiveness to customer feedback.

Cons

Its disappointing that we cant customize the software with our logo colors.

“Needs more updates for customization that makes sense”

Pros

Integrations like Fullscripts and telemedicine are valuable additions.

Cons

Theres a lack of an orders tab and diagnostic testing tab. While tasks can be completed theres no option to defer or delete them if not performed. Additionally theres no integration with software for diagnostic testing. Customization isnt straightforward and there are billing and lab order modification issues. Addressing these major concerns could attract more providers to the system.

“ChARM review”

Pros

ChARM is robust professional and grows alongside my practice. While transitioning from paper charting was initially challenging Im increasingly satisfied with its value.

Cons

I appreciate being able to chat online for real-time help. While I can message them on Facebook receiving a faster reply than an hour or two would be ideal.

“Fly”

Pros

The softwares customizability and ease of use make generating diverse reports a breeze.

Cons

The amount of time spent on ironing out glitches can be considerable and ongoing.

“ChARM Implementation”

Pros

ChARM provides comprehensive support channels and onboarding ensuring our unique workflows are supported effectively.

Cons

ChARM is a comprehensive practice management platform. Initially I didnt integrate the available ChARM resources into our teams workflow effectively as the implementation lead.

“ChARMed”

Pros

As for me the program is flexible and compliant with HIPAA & HITECH. Ive had superb support from the staff!

Cons

As a therapy provider having more resources would be beneficial.

“Ease of use and comprehensiveness”

Pros

What I adore is that everything from records to scheduling communication within the office and with patients billing and supplement inventory is all encompassed within Charm.

Cons

Inactive patients should be treated differently. They shouldnt generate invoices or encounters once inactivated. Additionally relabeling or changing dates is challenging. A comprehensive search bar that covers the entire patient chart would be extremely helpful.

“Charm Keeps Getting Better”

Pros

The development team is responsive and almost all our functions are available on one platform. Onboarding and training are straightforward because of its intuitive nature making it easy to determine outstanding tasks.

Cons

Occasionally new feature rollouts cause issues but the team is responsive when this happens.

“Charm”

Pros

Documentation and support are impressive showcasing attention to detail.

Cons

Currently were integrating with Charm Health.

“Scalable and user friendly”

Pros

It handles all patient interactions scheduling and even has an in-house dispensary.

Cons

We require different inventory management reports and Ive heard we can obtain them.

“Solo Practitioners solution”

Pros

Many functions are automated including online scheduling email reminders and online payments which helps reduce administrative burdens.

Cons

At the moment I dont have any relevant cons.

“Low cost, scaleable EHR with responsive staff”

Pros

Its low cost allows pre-purchase software viewing has responsive customer service is easy to use and train and offers customization options.

Cons

Charm isnt quite enterprise-level yet lacking some basic features found in other EHRs but its catching up.

“Charm review”

Pros

The ease of use and extreme versatility make it perfect for small practices offering great value.

Cons

Theres not much to say in this area. Charm is a great company with a great product and their reasoning for starting the company is sound.

“Awesome software”

Pros

The ease of use and the support from the team have been wonderful.

Cons

Inventory reporting options could be expanded.

“Happy we switched”

Pros

Ease of use is paramount. Having everything in one program streamlines processes.

Cons

Some areas experience glitches and more practice management options would be appreciated. Customer support is slow.