Checkpoint EHR Reviews

“Flawless and fantastically simple

Pros

You know, I actually don't mind patient data entry at all. I've gotten to the point where it feels like second nature, I can get it done efficiently and keep everything organized without breaking a sweat.

Cons

No problems to report at the moment. It is working well.

“Simple But Sessions End Too Soon

Pros

Navigation through the system is really simple and easy to learn. It also reliably flags duplicate charts which is handy. The option to remove entries before billing is useful. Staff often enter wrong dates so being able to delete and correct the date for small errors is a big help.

Cons

Session timeout is too short, it would help if it gave more time between logouts. The client portal can be awkward to use. Plus about every other week it refuses to load even after we clear the browser history.

“quick support but clearer claims answers needed

Pros

I receive prompt responses and instant support whenever I need it.

Cons

I want clearer explanations and help with denied claims.

“Almost perfect tool for billing

Pros

Easy for staff to use, dependable document storage and organization, intuitive billing interface and reporting.

Cons

Occasional billing mistakes (duplicate charges)

“effortless client onboarding

Pros

It is simple for me to find clients and add them to the database.

Cons

We haven't run into any problems , someone is always on hand to help us out .

“a truly supportive support team

Pros

Whenever there's an issue, support team helps out as much as they can.

Cons

I have nothing to report, whenever we're struggling someone is always ready to help.

“Great but could be more specialized

Pros

It is very great app for collaborating with staff and clients.

Cons

It doesn't always feel easy to use for the particular requirements of peer support services.

“so simple, staff saves the day

Pros

Simple to use and staff are really helpful whenever you need assistance.

Cons

I haven't encountered problems with CP, whenever something came up, the team was always ready to assist.

“Prompt replies but refiling please

Pros

I am impressed by how promptly the staff reply to my inquiries.

Cons

Unable to get denied and/or rejected claims resubmitted through the staff. I believe the team should also take care of refiling those on our behalf.

“quick rebilling, bulk exports needed

Pros

It is really easy to find patient records, generate reports and rebill insurance claims.

Cons

When audited, insurers often ask for medical notes covering certain date ranges. It'd be great to be able to export notes in bulk instead of downloading each note individually.

“Easy to use but has small problems

Pros

My overall experience with Checkpoint has been defined by its simplicity, it's a powerful system that remains refreshingly easy and simple to operate.

Cons

The recent diagnosis changes are annoying, you can't add end dates to diagnoses in the new setup anymore.

“Review of Checkpoint EHR

Pros

I met the team at a conference; they were very knowledgeable. Their customer service has been top-notch since I purchased the software. I have never had an issue, and they help me solve any problems. They continually upgrade and improve the software.

Cons

At first, it took a little getting used to it. However, it did not take long and I was up and running. I do wish it had a HIPAA-compliant video platform as part of the package so that it was all integrated.

“Amazing Software

Pros

Navigating the system is amazingly easy and quick to learn.

Cons

I actually like it very much and its hard to see any Cons

“Checkpoint Usage

Pros

The system is remarkably smooth to use, making navigation through its features and functionalities an effortless and intuitive process.

Cons

Sometimes the system lags. It will prompt to start over.

“Checkpoint

Pros

I find the software convenient and easy to manage.

Cons

Sometimes the site Freezes and glitches

“simple to use but hard to change notes

Pros

No problems encountered with Checkpoint, it's very easy to find your way around.

Cons

One suggestion would be allowing a signed note to be unlocked afterwards for editing.

“Mostly easy but can be slow

Pros

I have no trouble at all with saving my drafts and completing the final submission for my progress notes, the entire workflow is very user-friendly.

Cons

The system lags when selecting a client's name.

“great system when updates work well

Pros

The EHR is really easy to use overall. It isn't cluttered with unnecessary screens or features. The reporting tools are excellent. Overall it ranks among the top EHRs I've worked with in my career, maybe even the best I've tried. The team constantly rolls out updates and acts on feedback from those who use it daily, making improvements based on suggestions.

Cons

They often push updates that remove or alter features which we found user-friendly and that used to work well, making workflows a bit more complex. Some updates cause glitches where certain entries won't save. Lately when opening documents in the viewer many files display as strange symbols instead of readable text, though they look fine after downloading so uploaded documents often can't be read in place. This slows us down and forces extra steps in our daily workflow. After the last change to document opening we've had to download most files just to read them.

“Very easy and help is great

Pros

I find this app to be incredibly smooth and easy to use.

Cons

Customer help used to be slow sometimes though it's been excellent all through the last year!

“good tool and much better now

Pros

Super simple to use! Really appreciate how the interface looks!

Cons

Hardly any complaints! Customer service has improved massively!

“Simple and handy for our team

Pros

It is Simple to operate and the layout is very easy too, making it quick to get new hires up to speed. Being able to add, edit or delete billing codes on the fly is particularly handy.

Cons

Occasionally clinicians can't input or save notes though those outages happen infrequently and are normally resolved fast.

“user friendly and runs itself

Pros

Checkpoint is simple to use. The platform handles billing automatically.

Cons

I can't find anything I don't like about Checkpoint.

“fast help but needs more reports

Pros

Always get an answer immediately whenever I have a question about anything. Their customer support is excellent.

Cons

I wish there were more options for client reports.

“Simple but acts strange sometimes

Pros

Integrity's straightforward to operate and its user interface feels neat and uncluttered.

Cons

Every so often it doesn't behave properly and rerunning a report sometimes yields different outcomes.

“great billing but slow to improve

Pros

What we appreciate most about it is the billing module we rely on. It's adaptable to our requirements and has served us reliably for many years.

Cons

Its slow to add certain features that would make billing easier.