ChiroTouch Reviews

“paperless and user-friendly”

Pros

The system is user-friendly and helps keep everything paperless which is a big plus.

Cons

There are still some glitches in the way the system calculates tax reports correctly. We also run into issues with the notes app at times and another limitation is that it supports scanners but not printers.

“cloud reminders and friendly calendar”

Pros

Finally having a cloud based system has been a big plus and being able to send automatic text and email reminders is really helpful. The calendar is also fairly user-friendly which makes daily scheduling much easier.

Cons

One thing that really bothers me is not being able to edit or add packages once 24 hours have passed since the appointment. We also can't make changes to superbills anymore, even though that was possible in the previous software and that's been a frustrating downgrade in core. There are several sections that aren't editable at all which gets irritating fast. On top of that customer service is difficult to reach when help is needed. Calling support is something I genuinely dread because there's no telling whether anyone will call back or if they do, whether it will happen in a reasonable amount of time.

“awful billing and support”

Pros

At this point nothing really. Maybe 20 years ago they still seemed to care about the software and the service but that effort is completely gone now.

Cons

Honestly just about everything. The worst part by far was the terrible customer service at the end of my time with the software. I had been using this tool for 20 years and decided it was finally time to switch to something more current. After I transferred everything over and canceled, I was billed again a few months later. When I called, they told me I had not canceled before the annual contract renewal date so I was still responsible for paying the rest of the year even though I was no longer using the software. That kind of customer service is awful.

“poor support despite strong features”

Pros

Back when I compared the six leading software vendors ChiroTouch looked like the strongest option available. At first I was really impressed by how well the daily notes, charges and diagnoses worked together and I even helped with product demos in those early days. Our clinic handles around 140 to 170 services a day and I can say it has been able to keep up with that volume. I also value the regular updates and the way they respond to provider feedback. With multiple service package options, this EMR can make sense for both a start-up practice and a large multimillion-dollar operation like ours. With today's growing regulatory pressure and oversight, it seems completely unreasonable to still rely on paper charting for daily visits. That only increases the risk of audits, post-service reviews and potentially major fines. From my perspective, it does everything it can to help me maintain compliance and protect patient privacy for the long-term security of our practice.

Cons

Like most large companies, customer service is still a major problem. It does continue trying to stay innovative and uses technology to improve how they handle customer support demands.

“all-in-one workflow boost”

Pros

Having everything in one place makes a big difference because there's no need to jump between other programs. The support team has also been fantastic, as the team has made day to day work much easier.

Cons

One thing I'd really like to see improved is the ability to enter payments by date instead of by line item. It would also help if an initial or final evaluation could generate a report for the same date of service, rather than being limited to writing only a single note or a SOAP note.

“fast charting and home access”

Pros

After everything was configured entering data became quick enough to keep pace with my patient volume and daily documentation. I still end up finishing my diagnosis work and some paperwork from home each day but being able to log in and work from my home computer makes that much more manageable.

Cons

The notes feel pretty repetitive at times which can be irritating, even if it probably helps keep things accurate. After 34 years in practice, moving from paper charts to electronic records was a tough adjustment, though this has still been a much better experience than the first system I used.

“frustrating usability and billing”

Pros

Compared with the previous version there really isn't anything here that is like an improvement or stands out in a positive way.

Cons

This version is very unappealing and extremely user-unfriendly. Writing SOAP notes takes much longer than it should and billing has become far more complicated. Patient records and ledger details did not carry over and it's very difficult to pull up previously scanned X-rays and MRI reports. Overall, the features and usability are just terrible.

“costly and overly bulky”

Pros

At first it seemed simple which was something I liked but that really didn't turn out to be the case.

Cons

The pricing is high, the system feels too bulky and they seem to charge extra for just about everything while trying to lock you in so switching feels difficult. Still, it's worth breaking away because there are better options out there that cost less and are much simpler to use.

“server version is decent”

Pros

The server based version of CT is actually fairly decent. CT Cloud, though, has been a nightmare and offers no direct support at all. My staff and I have spent 3 to 4 hours waiting after calling for help and that has happened many times. I would strongly advise against moving to CT Cloud because it is a decision you will likely regret.

Cons

Support is practically nonexistent. CT Cloud does not even provide a direct customer service phone number. Whenever we call for technical help, we end up waiting hours just to get a callback. On my end, around a dozen calls and support cases were simply closed by email without any real resolution.

“helpful chat and tablet-friendly design”

Pros

Whenever an issue comes up, the chat with the ChiroTouch team helps get it resolved quickly. The large buttons are also very practical, whether using it on a tablet or a desktop computer.

Cons

Scheduling patients at different times could be much better. You can choose different dates but not different times in the same workflow so I have to go back into the system to fix time conflicts with other patients. I'd also like to see more insights and reporting options for managing both staff and patients.

“tedious cloud switch disaster”

Pros

Moving from CT Classic to CT Cloud was extremely difficult. We wanted cloud-based access but we didn't realize it would mean learning a completely different system and in our case, not for the better. The cloud version is tedious and time-consuming and even the simplest tasks we handle every day have become much harder than they should be.

Cons

Day to day usability just isn't there. We switched to the cloud version on 3/1/22 and have basically been troubleshooting nearly everything ever since. There's a major lack of effective training so we've spent an incredible amount of time researching and figuring out how to do even the most basic functions. On top of that we were forced to change our clearinghouse which was something we absolutely did not want to do and that transition went badly. All of this was happening while we were still trying to run our practice and I am still fixing claims and sending them again.

“quick patient flow and simple notes”

Pros

From the front desk side ChiroTouch makes patient check in and check out really easy. Entering notes is also very simple which helps day to day tasks move along faster.

Cons

I noticed that it can sometimes be hard for the doctors to use.

“adaptable workflow for every office”

Pros

It takes a bit of time to learn but the system is flexible and can be adjusted to fit different office setups. I have worked in other practices over the years and whenever they were using CT, it always offered different options and served a specific purpose that matched the way that office operated.

Cons

One issue is that the iPad can disconnect or fail to recognize the main server when trying to send notes or charges from the mobile device.

“web access from anywhere”

Pros

Being web based has been really helpful since it lets us pull up patient records from practically anywhere, even while we're on the go.

Cons

The switch from the server based Classic tool came with a bit of a learning curve and a few features weren't immediately available. It also doesn't integrate with Fortis Pay.

“fantastic support and note tools”

Pros

The standout part of ChiroTouch for us has been the billing support. Even though the system is not the simplest to use, our billing customer service rep has been absolutely outstanding and consistently helpful. The note-taking functionality is also really strong especially being able to insert exactly what you want into each note with just a button press.

Cons

Only part I dislike most is the billing process and after that the scheduling functionality could also be better.

“helpful support and flexible setup”

Pros

There's a lot you can customize which makes the system more practical to use and in general it's pretty simple to find what you're looking for. Once you get connected with an actual person, the support team is usually very friendly and polite. They do their best to help and if they're unsure, they'll even check with others around them to get the right answer. I also can't remember having to call back for the same problem twice which says a lot.

Cons

The reporting side is where things really fall short. Reports can't be customized and they usually either miss what you actually need or include far too much extra information which makes exported data harder to work with unless you spend a lot of time cleaning it up first. For example, I don't need contact details on every single report. It would be much better to choose exactly what fields to include so the report gives me only what I need. The suggestion system for future updates also feels very inefficient. Some suggestions have been sitting there for years and others appear to already be implemented but are still listed anyway. On top of that if I have already looked at a suggestion before, I shouldn't have to keep seeing it again. I don't have time to scroll through the same ideas repeatedly just to find something new. New or unviewed suggestions should be shown first. Everyone in the office should also be allowed to submit ideas. I have tried a few times to comment or add a new suggestion and it told me I was unauthorized. Customer service could also use some attention on the phone system. The recording cuts off in the middle of sentences and when it offers a callback, it asks whether my question has already been answered. If that were the case, I wouldn't still be holding or asking for a callback.

“faster notes with macros”

Pros

After getting the macros configured putting together a note goes pretty quickly. The iPad patient check-in feature is a nice touch as well.

Cons

Navigating between different screens and tabs is a little confusing. It could definitely be more efficient overall.

“powerful but training-heavy”

Pros

There is clearly a lot this software can handle across just about every area we'd need. Even now, it is like we've only tapped into a small portion of everything it's actually capable of doing.

Cons

Running this in a small office has been a challenge because the system is pretty complex. The support team is excellent but it still takes a long time to work your way through the learning curve before you even know the right questions to ask. Even after using it for years and understanding the basics, I still think more hands-on training would be incredibly helpful.

“slow scheduling and high cost”

Pros

ChiroTouch covers the day to day basics of patient care pretty well, with easy note taking, scheduling, billing and the rest of the paperwork all in one place.

Cons

There was a stretch when the system became extremely slow while entering appointments which was really frustrating. On top of that the price is very high and deleting unused inactive patient files is harder than it should be.

“familiar setup, rough cloud migration”

Pros

The system is very user friendly for both chiropractors and office staff. The cloud version is close enough to the current software that moving over doesn't feel like starting from scratch and if someone begins directly on the cloud platform, it seems like they'd be able to learn it without much trouble from day one.

Cons

The move from the desktop software to the cloud version could definitely be handled better. A good portion of the billing data doesn't carry over, although having PDFs provided does help fill in some of those gaps. A lot of the SOAP note macros also come over with formatting issues and while those problems can be corrected, each one has to be fixed by hand.