ChiroTouch Reviews

“billing workarounds waste time”

Pros

Most things can be fixed in the system, even if the process is usually more awkward than it should be. The patient account, insurance details, ledger and similar sections are laid out clearly and easy to read. The reports we rely on generally include almost all the information we need and the accounting seems to stay accurate.

Cons

Handling claim status changes is a major frustration. Once an insurance payment has been applied which happens in almost every case, you can't do a corrected claim or void the claim directly. Instead, you have to act like you're billing the claim again just to change the status which is a terrible workaround. For example, if a chiropractor bills 98941 and 97124 and 98941 gets paid while 97124 is denied for diagnosis, you still can't status the claim because one code paid. The only option is to rebill both codes and then later status that second billing. The system also randomly adds charges to claims and removes already paid charges from reports even when other charges on that same claim are still outstanding. That makes it much harder to call on delinquent claims when insurance asks for the total billed amount for each claim. Another issue is that things like accident status or initial consult date can't be selected per individual claim. If an old auto accident claim or old health insurance claim needs to be rebilled, you have to change the information and then switch it back again afterward. If a patient starts or stops auto coverage and has one claim that should be auto and another that should not, they have to be billed separately. It also won't let you bill an insurance plan that has been termed, even when the date of service was during the active coverage period. For example, if a patient had Aetna in 2017 and BC in 2018 and Aetna was termed on 12-31-17, you still can't rebill a December 2017 date unless you remove the term date, bill it and then put the term date back in. There is a lot of wasted time spent forcing the system to do what needs to be done whenever something has to be corrected.

“top-notch practice management”

Pros

Out of all the software we've worked with ChiroTouch has been the best by far. It's very simple to manage and being able to use electronic filing is something I really appreciate.

Cons

At this point I really don't have any complaints to mention.

“clean scheduling and robust intakes”

Pros

Getting through documentation and scheduling is fairly clean and simple and the intake forms are quite powerful.

Cons

Billing, ledgers, payment posting and pulling reports out of the system are very difficult and those tasks were much easier in Classic than they are in the Cloud version. The dashboard is also slow, confusing and more complicated than it needs to be.

“helpful support, but low value”

Pros

Switching over to ChiroTouch went really well. The technical support team has been very helpful and efficient and the self-service resources often answer my questions right away which saves a lot of time.

Cons

Honestly I do not have any complaints. The system is very user-friendly and whenever I need assistance, it is quick to get someone on the phone and have my questions answered fast.

“organized basics, tricky statements”

Pros

The core functions are user friendly and the system is easy to use and well organized overall.

Cons

My only issue is that patient statements get too complicated when trying to handle a mass monthly production run.

“ipad intake that saves time”

Pros

Using the iPad for subjective patient intake has been a real plus and the information automatically carries over into the SOAP note which saves time and cuts down on extra typing.

Cons

There have been way too many network-related problems with connections to the server and workstations. I kept getting bounced around and was told to contact my own IT team but when my local IT people came out, they said the issue was on its side. A cloud-based system would probably help me avoid a lot of this but based on my experience with it and what I have seen in other reviews, it definitely would not be CT cloud.

“Happy with our transition”

Pros

I really like the ability to construct an EHR to my exact specifications and to have the front desk, biller, and DC all work easily.

Cons

It was a little overwhelming at first, which was solved by amazing support from Laurence Peppler from the support team by getting me up to speed fast. Hats off to him.

“custom hot buttons shine”

Pros

The built-in hot buttons are really useful and being able to customize them around the way you work makes the system fit your needs much better.

Cons

At times the ledger and charges will randomly stop working which can be frustrating.

“stuck between server and cloud”

Pros

I must say the server-based version worked decently for us and after using it for years I became comfortable with how it operated. Changing away from it is going to be a real headache but they really are not leaving us with any other choice.

Cons

Instead of letting us decide they pushed us toward the cloud version. Once I realized the cloud setup was nothing like the original server-based system, I chose not to continue, never migrated and did not complete the training. Then they forced my clinic off the original classic server version and because we are not fully configured for cloud, we are now stuck in limbo between both systems. That is a terrible situation and honestly feels like a setup for legal trouble especially since I have billing batches that need to go out on time and they are just sitting there because it shut off my service. On top of that I am still being charged more than $800 every month. At this point, filing a lawsuit is something I am seriously considering.

“powerful workflow boost”

Pros

Right out of the gate the software handles everything it's supposed to and has significantly improved efficiency in my practice.

Cons

The biggest challenge now is the cost. The pricing has gone up so much that, as a solo provider, I am seriously looking at other software options. It has fluctuated too much and is simply too expensive. A pricing model based on a percentage of receivables or billed services would make more sense than charging a flat fee. Add-ons also should be part of the main package instead of costing extra. At this point, the monthly fee is so high that I have to work more than a week just to cover it. It seems much better suited for larger practices.

“powerful support and profit gains”

Pros

After 18 years in practice and 12 with the same software company we spent several years trying to find a system that actually fit what our office needed. Honestly I had avoided ChiroTouch for a long time because I had heard so many horror stories about their support. But that turned out to be completely untrue. The level of support they offer is incredible. If I run into an issue, I can jump on a chat right away, call someone directly, watch training videos, use the forums or check the manual. The amount of help available is honestly unbelievable. After spending the last year learning the system, we've seen a 30% increase in office profits because of the functionality it provides. At this point, I really believe a lot of the people who complain about support just haven't taken the time to fully learn how to make the software work for their needs. The macros I have built for patient notes let me document efficiently and effectively on an iPad in the room and that setup is better than anything I have used in other programs. I am also very thankful that it's cloud-based so I own all of my data. On top of that we also use their backup support, the exercise Smart Fit programs and the integrated new patient paperwork.

Cons

Well the only part I wasn't really a fan of was the text message reminder integration. We use Review Wave alongside the tool instead and the two work perfectly together.

“user-friendly and reassuring”

Pros

Compared with other patient management systems I have worked with ChiroTouch seems like the most user-friendly option by far. It makes training new staff much less stressful especially when they're worried about making mistakes because I can honestly tell them that anything they do can be corrected.

Cons

One thing I'd really want improved is the ability to drill down further into some of the billing reports. The online help manual could also use an update since it feels a bit outdated.

“billing still stuck offline”

Pros

Back when I started using it the platform was software-based and there were already plans to move toward a cloud version as far back as 2009.

Cons

What still makes no sense is that CTProBill was not cloud-based even in 2022 and it is not even really comparable to CT Cloud. That is honestly ridiculous and it is the one major reason I would warn someone against buying it.

“helpful salt templates”

Pros

One feature that really helps is the SALT function. It keeps me from having to rewrite the same report again and again.

Cons

That same SALT feature can also be a downside. If I do something differently, the CPT codes still carry over so I have to remember to go back and correct them.

“does it all well”

Pros

It covers everything we need and getting familiar with it didn't take long. It's also simple to customize which makes it work well for our practice.

Cons

The part that bothers me most is how outdated the software feels. The interface really needs a refresh, along with a few other areas so it better keeps up with current technology.

“fully integrated and outstanding support”

Pros

After more than 25 years with another platform switching to CT 9 months ago turned out to be the best business decision I made in 2021. Everything works together in one fully integrated system, from scheduling and credit card payments to patient e-pay statements, appointment confirmations, office notes, insurance payments and billing. The training and tech support from Laurence P were excellent and that made a huge difference in helping me get everything implemented and fully transitioned within just 3 weeks.

Cons

At this point I really have no complaints since any issue that came up was either quickly resolved or clearly explained through training.

“supportive to associations”

Pros

One thing I really like is that they give back to chiropractic associations which is a meaningful plus.

Cons

The pricing is incredibly high and the whole system is hard to use. It relies on multiple separate apps that don't really work together so notes are done in one place, schedules are viewed in another and payments happen somewhere else. Support is also very expensive. Overall, it feels like outdated 1990s technology being sold at an inflated price and it has been one of the worst investments I have made as a doctor.

“cloud access from anywhere”

Pros

Having cloud access is a big plus because I can log in from anywhere as long as I have an internet connection.

Cons

As per me the biggest downside is the usability. There are far too many clicks and doing anything in the cloud takes much longer than it should. It also doesn't feel user friendly at all.

“soap notes that save time”

Pros

Getting SOAP notes done is really easy which makes charting much faster.

Cons

The online scheduler still needs work. Patient intake forms should be more customizable especially with the option to have multiple versions. Customer service is pretty disappointing right now, even though it used to be better.

“frustrating costs and poor support”

Pros

They promised better compliance and what seemed like a more modern platform but that has not been my experience at all. It has been one issue after another and honestly I would cancel today if I could.

Cons

Support has been disappointing and the 12 month contract terms make things even worse. If a provider leaves the company, they still expect you to keep paying for that provider for the full 12 months. On top of that ledgers, reports and clinic stats that are important for running the practice are far less user-friendly than they were in the Server version. Nearly everything turns into an upsell too such as providers, forms, text messaging, billing. The pricing starts at $169 but once everything is added, we are paying around $600 a month and are very unhappy with what we get for that price. Their review system is nowhere close to as good as Review Wave which we were forced to cancel and replace because it no longer integrates like it did with the Server version. Cash practice worked very well in the old system too but they made that incompatible with the new cloud version.