ChiroTouch Reviews

“strong reporting, bad remote access”

Pros

Auto-posting has easily been my favorite part of using ChiroTouch. It handles post reversals really well and shows the RA comments for each visit right in the ledger. From that same ledger I can pull all kinds of reports, from summaries and detailed breakdowns to statements and superbills which has been a really nice feature.

Cons

Remote access with this tool is the part I absolutely cannot stand because it requires a VPN. That setup means only one staff member can be in CT at a time and I also can't view what they're doing to guide or help them as efficiently as I'd like. On top of that we sometimes have to share access with the doctor as well, depending on the situation. They've talked about moving it online but it still hasn't happened and honestly that should be their top priority.

“fantastic accounting app”

Pros

The Accounting app has been the standout feature for me. It's amazing and works really well.

Cons

Getting macros set up does take quite a bit of time but once they're in place, note-taking becomes much easier. I do appreciate how customizable the macros are.

“needs better reporting tools”

Pros

Honestly this new product hasn't worked well for us and we're already thinking about switching to something that includes reporting and offers practice management that fits our needs better.

Cons

There's no reporting, it's difficult to navigate and overall it just hasn't left a good impression.

“billing gets effortless”

Pros

After you get familiar with the software, handling billing becomes very easy.

Cons

It's hard to tell who scheduled an appointment or exactly when it was added.

“clean notes and patient lookup”

Pros

The noting tools for the doctor are excellent and the interface has a clean, polished look. There are also several useful ways to search for and pull up patient records which makes the system even better to use.

Cons

The accounting portion feels like it was added later without the same level of thought. It's missing some features that seem pretty basic and that any experienced medical biller would likely have pointed out as necessary.

“reliable and dependable daily”

Pros

One thing that really stands out is how reliable this software is. I can count on it consistently and it is very dependable day to day.

Cons

There are quite a few features I still don't use, mainly because the learning curve makes them harder to pick up.

“excellent fit for our clinic”

Pros

Using this software in a chiropractic clinic has been very easy. The layout is simple to navigate and it's user-friendly enough that daily tasks are easy to handle.

Cons

The only real downside is that it relies on the server so you can't log in from anywhere outside the office.

“organized records that deliver”

Pros

ChiroTouch has been very user-friendly and well organized which has really helped us keep patient records accurate and up to date.

Cons

My only complaint is that getting through to customer support can take a little longer than expected.

“powerful tools and support”

Pros

Getting started didn't take much effort and the training they provided made a big difference. The accounting and reporting tools have been excellent and customer service has also been very helpful without long wait times.

Cons

It comes with far more features than our office actually needs. A more organized version for smaller practices at a lower price would be a welcome option.

“robust features and flexibility”

Pros

There's a wide range of functionality built in and the software is quite powerful overall.

Cons

I feel like it would be helpful to support one server across multiple locations and the sales team promised more than they actually delivered.

“Lovely experience”

Pros

They offer a single fixed bill regardless of usage levels. Their customer support ensures that all my queries are resolved. I choose to be a loyal customer due to reasons such as auto checking, notes, digital paperwork, and their good fee.

Cons

The cons have been resolved- in the past the option of texting was not available.

“detailed notes and simple workflow”

Pros

The software is pretty easy to navigate and does a really good job with detailed note-taking.

Cons

At times it disconnects unexpectedly and there have also been problems with the server crashing.

“web-based access is fantastic”

Pros

Now that the software is web based, it's been a fantastic improvement.

Cons

Customer support has been really disappointing. When I call and ask for someone to follow up, I usually don't hear back for a week and the chat support hasn't been helpful at all.

“flawless start and strong features”

Pros

At the beginning when we first purchased CT, the software and all of its features ran flawlessly. Support was consistently available and all the extra tools and added functionality really helped our practice grow. Lately, though, getting help has become difficult and it seems like some part of the software gives us trouble at least once every quarter.

Cons

Patient reminder texts seem to stop working about once every quarter and updates make the first day back harder because there's no warning about what changed. When their system causes lost revenue, they tend to blame your hardware or anything else instead of taking responsibility and even getting someone from support on the phone feels like a joke. I'd strongly recommend looking somewhere else.

“scheduler shines overall”

Pros

The scheduler is the feature I like most, although it still doesn't feel as user-friendly as A8.

Cons

There are just too many steps involved and the billing and statement functions are especially difficult to work with.

“all-in-one practice management”

Pros

Running my business is much more manageable with everything I need available in one place.

Cons

The scheduling and appointment reminder tools were frustrating because they were glitchy and often didn't work properly, if they worked at all.

“flexible tools and quick to learn”

Pros

The system is simple to pick up with options that are easy to learn and it's simple to use from anywhere. The Micro set is also a helpful feature.

Cons

Customer service is a major downside and the pricing is hard to justify. Once they lock you into their service, it becomes a frustrating experience. I was never able to reach anyone even after leaving 10 voicemails and when I did bring these concerns up in our meeting, it was clear they didn't have answers and seemed unsure of what they were doing.

“user-friendly with responsive support”

Pros

It is very user-friendly and getting quick help when needed has been a big plus. The software updates have also been beneficial, usually with little to no glitches at all. It's clear they stay open to improving the platform and keeping the features current so offices can keep up with constantly changing technology. The different ways to reach support really stand out compared to other software companies. Overall, it's a very great software package to work in and it just is like common sense to use.

Cons

One recent downside is their decision to move to an exclusive credit card support option. That said, there are still some workarounds if you want to stay with your current credit card company.

“Customer support is good”

Pros

The customer service representative has been more than perfect in solving our problems. She went above and beyond the call of duty to get us sorted.

Cons

The new update was tricky to install.

“Highly recommended”

Pros

It is easy to use and although it would take some time to learn, it makes our life so much easier. The customization and efficiency is beyond the charts.

Cons

It costs extra to add more features to your plan which is annoying.