ChiroTouch Reviews

“terrible support and missing basics”

Pros

Any benefits this software might have are completely overshadowed by the downsides, to the point that it's hard to come up with a single good reason to buy it or keep dealing with such below-average software.

Cons

It is missing basic, everyday features and the customer service is unbelievably bad. Every time you call, you end up waiting on hold for at least 20 minutes just to talk to someone and then the usual response from support is that they don't know, it can't be done or the problem must be something else and not their software. There's also an update that has to be done but the earliest they can schedule it is more than two months away. Seriously, what kind of company operates like that? It's a terrible investment.

“constant update problems and extra fees”

Pros

It's convenient being able to handle scheduling, charting and billing all within the same system.

Cons

Every update seems to create a new problem and it slows my whole office down. The current issue has been dragging on for more than a month and even though I was told someone would follow up, nothing has actually been resolved. I have had to contact CT after every update just to get things fixed. The last time, they blamed my server and said it had malware but it was checked with malware detection and nothing was found. On top of that the setup cost is high, the yearly support fees are expensive and features like patient reminders, online intake and backup all come with additional charges. To use the everywhere use feature, you also need separate IP addresses which means yet another extra fee.

“Recommended for small clinics”

Pros

Everything is included in the software and just a few clicks away. If you make a mistake you can easily go back and fix it. Their technical support is a lifesaver.

Cons

The data transfer had some glitches and we are missing some files.

“simple onboarding and integration”

Pros

Getting new employees up to speed with it was not a problem and the system itself was simple to use. Bringing patient files into the platform also went very smoothly.

Cons

I honestly can't recall any real issues. Everything integrated without any trouble.

“helpful support chat”

Pros

The support chat has been really useful and being able to multitask while chatting makes it even better.

Cons

There are a few parts of the functionality that I would have designed differently.

“powerful practice management tools”

Pros

I find it very simple and it still gives us all the features we need to keep the practice running efficiently.

Cons

A few reports could use better filtering because they can return way too much information. One example is our birthday board report, where we recognize patients with birthdays that month. Right now, the only filter options are active or inactive. If it also let us narrow the list to patients seen within the last 6 months or so, the report would shrink from around 20 pages to closer to 3.

“workflow fit we rely on”

Pros

It works alongside our existing system workflows, although those workflows seem to have been built around the software's current limitations and capabilities.

Cons

The amount of daily software and app errors is incredibly frustrating and we've ended up planning patient workflow with the expectation that something will go wrong. Reaching support usually means sitting on hold for 10+ minutes, only to be told to reinstall the software and hope that clears the issue. Sometimes that helps but other times it has to be escalated and the resolution is far from quick. I still have an open ticket from an issue reported last May that hasn't been resolved. On top of that even after fully purchasing the software, support costs have risen dramatically and every new feature that's supposed to make the system more useful comes with another monthly charge. We also haven't been able to update to the latest version that came out last year. The online patient scheduling tool is especially bad since it lets anyone book at any time, even when the slot has already been taken by another patient.

“outdated reporting tools”

Pros

With a large number of providers, the scheduling works very well and handles the volume nicely.

Cons

Well the reporting seems outdated and confusing and several parts of the user interface really need to be refreshed.

“Better than most”

Pros

It is a nice software with an easy-to-use interface. Much better than our last software. There are a lot of add-ons you can choose from.

Cons

Im not a fan of the fact that add-ons cost additional money.

“Love the customer support”

Pros

It updates often so that all the bugs in the previous version are resolved. Their customer support remains on the call until we figure out how to handle the error.

Cons

There were initially some obstacles but they helped us out.

“strong SOAP notes, clunky sign-in”

Pros

The software came with a pretty steep learning curve which is expected with any new software. The front-end setup also takes a lot of adjusting to make each hot button say and do exactly what you want. That said now that we've been using it for a full year, I am really impressed. Once your personal settings are in place, it becomes very efficient and quite user friendly. Daily SOAP notes and ROFs are especially fast and simple to complete.

Cons

The patient sign-in process could definitely be more user friendly and it would help a lot if office staff could adjust the parameters based on each specific case type. I'd also like the system to lock in a patient's initial subjective complaints throughout the full course of active care. Once the diagnosis and treatment plan are set, it takes a lot of attention to make sure the documentation stays complete if a patient mentions a new symptom during ongoing treatment. If that isn't caught every single time, it can create documentation problems.

“still delivering after 20 years”

Pros

Back in 2004 this software was a major investment for us, to the point where the developer had to fly out and install it in person. When I think about ChiroTouch, I think about the person behind it and everything the program has grown into over the years. It has improved tremendously and keeps getting better because they continue to innovate. This system helped take us from a very small practice to one of the largest in our state and it has kept evolving right along with us. My experience with it has been nothing short of excellent. Nearly 20 years later, it has more than paid for itself as we grew from one office to two!

Cons

The updates can seem a little confusing at times but the benefit is absolutely worth it because they help our practice run better overall.

“Great system”

Pros

Customer service is great and the representative we were assigned went above and beyond the call of duty to accommodate us.

Cons

It has multiple report features which I dont like.

“Disappointed in them”

Pros

I preferred them beginning out 10 years ago. They were better back then.

Cons

It is difficult for me to type this as I have been a client for 10 years, but I feel this is needed. Year after year, it has gotten worse and includes more items that do not truly work.

“I had a good experience”

Pros

I cherish the ease and straightforwardness of ChiroTouch. We have a huge, volume practice, and including a modern EMR framework is the practice proportionate of hopping on a speeding prepare. Be that as it may, with ChiroTouch it was easy. We have presently utilized it for many a long time and couldnt be more joyful.

Cons

I can truly say that we like everything almost in the program.

“easy to navigate”

Pros

Easy to use and is very user-friendly. Easy to navigate through the page.

Cons

As the system is overburdened with a lot of features, it may be tough to use but as soon as you get in contact with the support people, you easily get the solution.

“billing that saves a ton”

Pros

Billing and claim posting between CT and Trizetto works really well. With CT handling that side of things, there's honestly little reason to bring on separate billing staff which can save a lot of money.

Cons

I feel like the thing that could be better is phone access to support. It would be nice if reaching someone by phone were more convenient.

“versatile tools, shifting cloud version”

Pros

ChiroTouch is very versatile and the claims management features are a real strong point.

Cons

One downside is that the cloud version keeps changing all the time.

“promising web update”

Pros

The move away from the old iPad app was definitely overdue and the new web version looks like it has a lot of potential to become really impressive.

Cons

Opening patient charts before treatment is slower than it should be. It would also be much better if anything added to SOAP notes saved automatically instead of needing to click save note every time. On top of that the tiles should have more customization options, at least when it comes to resizing them.

“user-friendly and reliable”

Pros

This software is very easy to use. Overall it is user friendly so using it day to day has been simple.

Cons

I honestly do not have any complaints. I really love the software and it has been very easy to use.