ChiroTouch Reviews

“Great support and smart scheduling”

Pros

Customer support has been really amazing and the notes program works well for daily use. Scheduling and billing are easy too, the color coding helps a lot and the layout is pleasant to look at during the day. It's also nice that the software keeps getting updated with new features. On top of that there are plenty of ledger and reporting options which makes managing the practice much better.

Cons

One thing I wish it offered is more printing options for HCFA forms for offices that don't submit electronically. Also, when scheduling appointments, there are times you have to switch between screens to pull in all the information you need.

“better focus on patients”

Pros

It has really organized the way my office runs. We're spending more time focused on our patients and much less time dealing with scheduling and note-taking.

Cons

Because the software is so powerful, it does take a while to fully learn.

“helpful scheduling, outdated system”

Pros

Appointment scheduling is the part of this platform I appreciate the most.

Cons

Using it is confusing and very outdated, like an old dinosaur of a program. Still since we already paid for it, we're basically stuck with it. It's also very expensive.

“powerful fit for our practice”

Pros

ChiroTouch has handled the day to day demands of our office really well. It keeps up with everything we need, from appointment scheduling and SOAP notes to constantly changing codes, reporting and other office requirements, all in a fast and efficient way. Being able to pull up and connect information quickly and accurately has saved us a lot of time, lowered stress in the office and helped support the continued growth of our practice. Thank you, ChiroTouch!

Cons

none

“reminders failing hurt business”

Pros

There are plenty of useful features in this software and although it takes some time to learn at first, it becomes very simple to use once you get past that learning curve.

Cons

CTSecure and CTReminders have been a real disappointment because they do not work consistently. The reminders issue is especially frustrating since I depend on them and when they fail it has a negative impact on my business. On top of that the add-on fees keep increasing which does not make sense because my usage of CtSecure has not gone up.

“compliant notes take time”

Pros

It gives me peace of mind knowing my notes stay compliant.

Cons

There's definitely a learning process with it but once I understood how everything worked, it was great.

“better workflow across teams”

Pros

The integration with tools like Trizetto and Cash Practice really helps keep things moving efficiently. I also appreciate how the software connects the provider side with the front desk so the same work doesn't have to be done twice.

Cons

Reporting and statement customization still feel like areas that need improvement. Inventory reporting in particular could definitely use more attention.

“front desk flexibility shines”

Pros

Having multiple front desk apps open at the same time is really helpful. There are plenty of situations where it makes a big difference to switch back and forth between two or more windows. Posting payments in the accounting app is also very user-friendly.

Cons

One thing I wish was included when posting payments in the accounting app is showing the provider so when applying payments I can be sure the right provider gets credit for that specific date of service. It's also a little too easy to delete something in the patient ledger and a double-check prompt asking if we really want to delete it would help.

“faster charting and communication”

Pros

Communication around the office is very easy with ChiroTouch and it helps me document the work done during individual patient visits quickly while I am seeing them.

Cons

The initial switch can be challenging and learning all the new features felt a bit tedious and frustrating at first.

“implementation and macros are frustrating”

Pros

Moving data over from our previous provider was pretty easy which helped with the transition.

Cons

Getting started with the implementation was frustrating and setting up macros was also more difficult than it should have been.

“helpful support, cluttered workflow”

Pros

One thing that's been consistently good is the fast, courteous customer service. The software is fairly user-friendly overall and there are plenty of add-ons available that help a practice operate from one central platform.

Cons

That said support doesn't start until 9 a.m. EST which can be limiting. Suggested product improvements also take a while to get implemented. The overall flow could use more streamlining too since there are a lot of tabs, apps, workflows and add-ons to navigate.

“invaluable support and integrations”

Pros

Customer support has been incredibly helpful and the direct integrations are truly invaluable.

Cons

There's definitely a lot to learn so it takes time to get comfortable with it but it's a very powerful product.

“helpful tools for practice”

Pros

It's simple enough that just about anyone can pick it up and even though it's a basic system, it provides all the essential information needed to run a successful practice.

Cons

The only downside is having to pay for it. Other than that, I really can't think of anything wrong with the program and whenever something comes up, support is just a phone call away with no long wait.

“seamless patient visit workflow”

Pros

From the initial appointment booking all the way through the patient visit and then over to the doctor for finishing the visit notes, the whole process moves along well.

Cons

One drawback is that the system only starts to feel user-friendly after several months of use, along with a lot of training before the team can truly work with it effectively.

“Best practice management EHR for chiropractic”

Pros

It is easy to find features and to use

Cons

Slow billing process

“frustrating clicks and inaccurate totals”

Pros

When you finally reach someone in customer service, they're courteous and pleasant to deal with but getting connected to a person usually takes too long.

Cons

Getting anything done in this system takes far too many clicks. Accounting is spread across multiple sections so you have to jump back and forth just to review or complete basic tasks. On top of that the accounting totals in the system are often wrong. Their solution is to have you manually update the patient balance which shouldn't be necessary because the system is supposed to be accurate in the first place. Insurance setup is also overly complicated and requires working through three or four different areas. There's just too much room for human error throughout the platform. After managing our office for more than 25 years, this is easily the worst system I have had to work with. SOAP notes also should never be 4 to 6 pages long. I would not recommend this system.

“costly add-ons and confusing settings”

Pros

There's a lot you can build into the toolbox, with options for nearly any feature you might want. Once everything is set up, the system is fairly simple to use.

Cons

Almost every extra feature comes with a separate charge. Any time I need to adjust a setting, I usually have to go back through the instructions or ask for help again.

“billing headaches and missing options”

Pros

Once the system is fully set up, it's very user-friendly. Having everything stored in one place helps us move through patient visits more efficiently and keeps the workflow organized.

Cons

The billing side has been frustrating especially when trying to get the right patient responsibility amounts for certain insurance types. We'd also like more scheduling choices on the checkout screen, along with a few added note-taking options in the provider AIO section.

“accessible from anywhere”

Pros

Being able to use it from anywhere is a big advantage and not having a server to maintain makes things much more convenient.

Cons

So many are there and the ledger is very unfriendly to work with.

“too many screens everywhere”

Pros

One thing this software does well is connect with other programs and it's helpful that inactive insurance policies can be hidden. The insurance setup process is also easy when adding coverage for both new patients and those renewing.

Cons

There are just too many screens to work through and the lack of custom reporting is frustrating. On top of that setting up a new patient file is overly complex and takes more effort than it should.