ChiroTouch Reviews

“pricey add-ons hurt value”

Pros

After more than seven years using ChiroTouch, the system still is very user-friendly and packed with a lot of powerful features. It has worked well for us over time and offers a wide range of functionality.

Cons

The biggest downside is the cost of the add-ons. Considering how much the software already costs, it would make more sense if at least some of those features were included in the base price instead of requiring extra fees.

“fantastic and effortless”

Pros

Getting started with it is incredibly simple.

Cons

There's really nothing to complain about as it's been absolutely perfect and just as simple to use.

“patient self sign-in is fantastic”

Pros

Having patients use the self sign in feature lets us capture their subjective feedback directly in their own words which is really helpful. The whole system is also very user friendly so it's simple to navigate and understand.

Cons

One issue is that the schedule doesn't refresh automatically when changes are made. Also, when setting up a new account for an existing patient, it only allows address information to be transferred and not their insurance details.

“support starts strong, ending is a mess”

Pros

The advocate team stayed on top of everything and was genuinely helpful with getting us set up. They also provided a lot of training which made the onboarding process much more supported and thorough.

Cons

Once the setup phase was over, though, the experience completely fell apart. Even if the team was helpful at first, actually implementing the system was a huge, drawn-out headache. On a day to day basis, the software just did not work for us and we eventually stopped using it altogether while still paying for the remainder of the yearly contract. The worst part by far was trying to cancel. I began the cancellation process in December for a contract end date in February and thankfully I started early. It took multiple emails, official paperwork and follow-up calls just to confirm it was canceled and I was repeatedly assured that it was taken care of. Now it is March and I am still being charged because they still have not figured it out. I was told again today that I would get a refund since they can see I canceled back in December... so that story is still ongoing.

“helpful videos and webinars”

Pros

Its short tutorial videos that walk through how to enter the data are really helpful and simple to follow. The webinars have been the main way I am able to get the information I need. Thank you!

Cons

Medicare has definitely not made this process very clear. Without all the support I get from this company, I honestly don't know how someone would manage it. It would feel completely overwhelming otherwise.

“frustrating support and setup”

Pros

Being able to use it on my iPad is a plus, even though the display looks quite different compared to the main desktop screen. It does a fairly decent job of capturing notes.

Cons

The system is not very user-friendly and customer support has been disappointing. On top of that if the power goes out, be prepared to reprogram the iPad just to get it communicating with the main computer again.

“simple accounting, clunky scheduling”

Pros

Getting started with the accounting side is pretty easy, even for someone who doesn't have much experience. Scheduling also works well when it's just one provider and printing that provider's schedule is simple too.

Cons

Things get much more time-consuming when I need to schedule the same patient with multiple providers, like for a massage and then an adjustment. Taking payment for both massage and chiropractic services for the same patient also creates extra checkout work because it ends up feeling like a double process.

“helpful for small offices”

Pros

Running ChiroTouch in our small office worked out well. We have around 6 to 7 employees and the system was easy to pick up which made training new staff pretty simple. It also helps that the SOAP notes can be customized to fit your company's specific needs.

Cons

One frustrating part is that the system can be slow at times and technical support hasn't been very reliable. We've also had to restart the system more than once because of connection-related errors.

“billing works well overall”

Pros

Handling billing and insurance with ChiroTouch has been very easy. Compared with other software I have used, this one has worked the best for me and is very simple to navigate.

Cons

A thing still missing is a dedicated spot for certain insurance plans that include both co-insurance and a copay specifically for office visits and chiropractic care. That's really the main feature I need added.

“support delays remain frustrating”

Pros

It integrates well with our other software and I really appreciate the steady stream of upgrades. It also is like the ChiroTouch team pays attention to user feedback and actually builds those requests into upcoming updates.

Cons

The one downside I'd mention is support wait time when trying to reach a live person, although that has gotten noticeably better over the last six months.

“frustrating limits for patient entries”

Pros

Every time we work with the executive, she's incredibly knowledgeable and genuinely helpful. She always takes the time to make sure we understand how to use ChiroTouch properly.

Cons

A big frustration is that when a patient needs to address more than one issue on the same body part, the system won't let them respond to everything at once. They have to finish one entry first and then go back and add the same body part again.

“powerful billing and claims tools”

Pros

There are plenty of genuinely useful features here especially the automatic allocation of patient payments and the online claims management tools.

Cons

At the same time, it buffers constantly and the daily dashboard is often missing information or sometimes doesn't work at all.

“patient notes and management shine”

Pros

Handling note documentation, pulling up past notes and managing patients is very easy with this software.

Cons

The hot button area can be frustrating since it doesn't show the full text for each button. Because of that, it can be hard for the doctor to tell which one is being selected.

“note taking needs work”

Pros

It is still a bit early to say since we're not fully up and running yet. Once it happens, we should have a much better sense of how it performs.

Cons

At this point, it seems like the note-taking should be quicker and do a better job matching the kind of work we handle.

“constant crashes and limited customization”

Pros

Being able to pull forward details from previous notes with SALTing is useful and the photo identification feature is a nice addition.

Cons

The system crashes all the time and it's far less customizable than they make it seem.

“handles chiropractic workflow well”

Pros

It took quite a while to get comfortable with the software because it was very different from the system we used before but once we adjusted to it, it seems to manage a chiropractic practice well.

Cons

Getting someone on the phone is almost impossible. I have been stuck waiting as long as an hour so the chat option seems to be the only realistic way to reach support.

“helpful support, limited ledgers”

Pros

Compared with other systems I have used, this one is very user friendly. It doesn't take long to learn and there are plenty of helpful videos whenever I need a little guidance. On top of that the customer support reps are knowledgeable and usually able to point me in the right direction.

Cons

One thing I'd really like to see improved is the ledger setup. There should be more options for how ledgers can be viewed and printed and it would be much more useful if all of the information appeared on the same ledger.

“follow-up visits flow well”

Pros

Getting a new patient's initial note filled out takes quite a bit of time but after that, follow-up visits move along nicely with only a few simple edits and updates.

Cons

I'd like to have automatic spell check available in more sections. It would also help to have additional reset adjustment options in more places and having the current date auto-fill for daily notes would be a nice improvement.

“support went downhill”

Pros

The thing I do appreciate is how customizable the interface is. The reporting tools are also very useful for tracking collections, patient drop-off, new patients and overall office efficiency.

Cons

Customer support has become a real frustration. It used to be much better having a dedicated account rep and now everything gets routed through the community page instead.

“customizable and user-friendly”

Pros

One of the best parts of ChiroTouch is how user-friendly it feels. It's also nice that we can customize it to fit our own standards and the way our office works.

Cons

The part that gives me the most trouble is the statements. It seems that whether I run each case type separately or all at once, I end up with different people showing up on the list.