ChiroTouch Reviews

Pros

From front-desk tasks to back-office work, notes and reporting, the platform handles a wide range of needs really well. It's user-friendly, versatile and makes everyday office work very simple to manage.

Cons

After more than 10 years with the excellent CT Server version, it's been nice to see the CT Cloud version improving month by month. That said, quite a few screens could still be more efficient and better optimized for mouse use or touch screens. Even with that, I still really like using it.

Pros

Using it day to day has been really enjoyable because the system is simple to operate and the overall quality of the product is strong. Those two things together make my job much more pleasant.

Cons

The only real downside I can point to is the limited choice of appointment colors. Several of them look too similar so they can blend together and cause confusion in the scheduler.

Pros

The cloud-based setup has made the system very easy to work with and it has helped everything in the office run more efficiently and with less hassle.

Cons

I really haven't run into any major problems. The only thing I have noticed is that a few reports available in CT Classic don't seem to be in this version so it would be helpful if those could be migrated.

Pros

Its basic layout is pretty decent so it's simple to understand and navigate at a glance.

Cons

It feels like an outdated product, doesn't support the cloud and offers limited settings and customization options.

Pros

The note system is really decent and easy to manage which makes daily work a lot more efficient.

Cons

Getting everything set up at the beginning especially the billing side, was a nightmare.

Pros

Using it has not been a problem and it's really helped organize our workflow.

Cons

The biggest challenge has been the training after moving over. My trainer was excellent but going from the Classic version to the Cloud version, it really feels like training should continue for at least 3 to 6 months. Too many issues come up after the initial sessions and a lot of the time the agents are offline.

Pros

Everything ties together really well and runs in sync. SOAP notes are simple to handle, coding is easy too and the billing is the best I have come across so far.

Cons

It is a bit expensive but I still think it's worth the cost. The online scheduler also has some layout limitations that I am not a fan of, though that may be improved down the road.

Pros

Being able to use the cloud service to book appointments while I am on the go is really convenient and makes the whole process feel much more accessible.

Cons

My only real frustration is that certain fields aren't very tab-friendly and there are times when common charges or selections don't automatically fill in the way I'd expect.

Pros

The platform keeps evolving and you can tell they're continually cleaning things up. It has become better over time and many parts are now much easier to use.

Cons

At the beginning getting started with it felt overwhelming and it wasn't very user-friendly. We've been using it for three years now, though and it has continued to improve the whole time.

Pros

Writing notes is very easy with ChiroTouch and even though there are still some areas that could be better, the product keeps improving with ongoing updates.

Cons

Getting in touch with tech support to set up a meeting can be frustrating and because the system is updated so often, things sometimes end up breaking or not working correctly.

Pros

One thing I have really appreciated is how flexible the program is especially being able to customize my own templates so daily patient care is more efficient and practical. The support team has also been responsive whenever we've needed help and the updates have continued to be useful and worthwhile.

Cons

Every now and then when we reach out for help, customer support isn't able to fully resolve the questions we have. That tends to happen more with billing-related issues, although outside of that they're usually very helpful.

Pros

Being cloud-based is a big plus since I can log in and work online from pretty much any device.

Cons

Customer support is the weak spot. They can be difficult to get ahold of and it often takes too long for them to resolve problems.

Pros

Having the cloud setup is really helpful because I can get into the EHR even while I am at a show or event. It makes taking payments on the spot much more convenient and I can also keep up with the latest schedule in real time.

Cons

At times it does run a bit slow. Loading documents or entering information can occasionally take longer than I'd expect.

Pros

CT has been a pleasure to use lately. The team has clearly put a lot of effort into making everything run better and it really shows. Even the little updates, like the color option for add ins on the calendar, are appreciated. The calendar is very simple to work with and being able to customize the chart notes to fit my preferences and workflow has been the biggest plus.

Cons

There are still a few minor discrepancies in the reports but I am hopeful those will be improved over time.

Pros

One thing I really appreciate is how simple it is to correct claim errors using the refresh button.

Cons

When a patient has two different insurance plans, it only shows the total amount received and doesn't provide a way to view how much each insurance paid separately.

Pros

Compared with other options out there, this still is like the most user friendly software on the market. It's extremely customizable, whether you run a wellness-focused practice or one that is completely insurance-based. I also have real peace of mind knowing my charts stay current and would be ready for court if that ever became necessary.

Cons

I have been using CT for nearly 20 years and while the training used to be excellent back in the earlier days, now it's just okay.

Pros

Scheduling appointments, writing notes and texting patients all work really well and make day to day tasks much more convenient.

Cons

It doesn't work on an iPad and the patient statements could be more detailed about whether a balance is from a deductible, copay or something else.

Pros

Switching to ChiroTouch has been such a relief because the software is very simple to use and getting started was completely hassle free. I honestly can't believe I stayed with my old system for so long. I spent so many hours trying to patch different programs together just to handle what my office needed, when ChiroTouch could have done it all in one place. Now my notes and daily office tasks are together in one system and the whole workflow is much more organized.

Cons

Nothing major at this point. The only thing I'd really want is for the notes feature to automatically reformat sentences by changing the wording or order a bit so it doesn't seem like I am using the exact same phrasing in every note.

Pros

The online scheduling and payment integration have been really convenient and work well for our needs.

Cons

One thing that still needs improvement is access to more detailed, specific reports. It would also help to be able to adjust the schedule by opening a non-routine day for a specific provider when they're covering or temporarily switching days. Another missing feature is the ability to apply individual patient account credit or debit lines for write-offs or gift card purchases.

Pros

Being able to quickly adjust notes, macros and other elements is really helpful.

Cons

The notes would be better if indexes were integrated into them more effectively.