ChiroTouch Reviews

“Helpful support with mobility”

Pros

The system is very user-friendly and the customer support is fast and reliable. It also lets me work remotely and stay productive while on the go.

Cons

There are occasional bugs and glitches that can interrupt the workflow, although issues are usually resolved pretty quickly.

“Attentive support that gets it fixed”

Pros

At times the support team is really attentive and willing to spend the time needed to dig into the issue and figure out what's wrong. A few of the techs even go the extra mile to make sure the problem actually gets resolved.

Cons

More recently though I have run into techs who sound like they don't really want to help and would rather just walk you through doing everything yourself instead of taking ownership of the issue.

“Powerful reports with customizable notes”

Pros

It's a very comprehensive system with a wide range of reports and the notes can be customized to fit the way your practice works.

Cons

The biggest frustration has been the billing side. CT mishandled the cancellation of a service with one of their third-party vendors and still refused to refund the $720 they overcharged me. On top of that the collections reports don't match each other and the pricing feels too high especially with costly add-ons that don't always work and that they won't back up.

“Quick billing support today”

Pros

Calling in about billing today went much better than expected and the wait time was nice and short. CT also offers a lot of customization which can be a real advantage even though it can sometimes cut both ways.

Cons

Nothing major to complain about today. That said past experiences with CT Pro Bill support have not always been the best.

“A reliable cloud workflow”

Pros

Switching over from the server version went really well because the software is very efficient. I was able to figure out most of the main functions I use on my own without much trouble. It's user-friendly, most of the earlier bugs and issues seem to have already been resolved and the customer support has been outstanding.

Cons

At this point I really don't have any major complaints. One report did fail after it had already been generated but it was only a small issue.

“Connected and user-friendly”

Pros

Everything works together in one connected system and it's very user-friendly. The support team has been amazing as well as I have never had trouble getting an issue resolved and it's pretty rare to be stuck on hold for a long time when I need help.

Cons

Honestly I can't think of any downsides. I really love this software.

“ideal fit for chiropractors”

Pros

The system is user friendly and the setup looks pretty basic. It's also a big plus that it was built specifically with chiropractors in mind.

Cons

I just signed up yesterday so I haven't had the chance to actually use it yet. If any issues come up once I get going, I'll definitely be reporting them.

“Customizable notes that save time”

Pros

Daily charting goes by quickly with the SOAP format and the system is user friendly while still being easy to customize for different workflow needs.

Cons

Getting in touch with a customer service rep can be difficult when something urgent comes up and the price is also on the high side.

“Custom macros with constant updates”

Pros

Being able to customize the macros so they read exactly the way I would write them is a huge plus. It also helps that the software is updated regularly and those ongoing improvements make the system feel like it keeps getting better.

Cons

The biggest frustration is the lack of live support for the cloud-based version. Instead of getting immediate help, you have to submit a support ticket and wait for a response. That can take a lot of time and it sometimes leaves you dealing with the same issue for days. The older system was much better in this area because it offered both chat and a live call center so questions could be answered right away and you could get back to seeing patients.

“Work from anywhere convenience”

Pros

The thing I love is being able to handle my work from anywhere which has proven a big advantage.

Cons

A downside is that our billing department doesn't have the functionality it needs.

“A costly switch with clunky scheduling”

Pros

Before switching away I used the ChiroTouch server for around eight years and there were definitely parts of it that worked well. The hot buttons were helpful and being able to complete notes or manage scheduling from different locations was convenient, even though keeping a server and needing to finish notes in the office or through remote login was limiting. CT Engage also had a useful texting feature, whether from a computer or phone and that was one of the better parts of the system.

Cons

Honestly this was a very expensive and frustrating change for my practice. I have been practicing for 10 years and with another provider here for 5 years, we had steady demand and even a waitlist. After moving to the online scheduling system, it ended up costing me about $50k over 90 days. Patients who had no trouble booking through my previous app, Schedulicity, simply were not using the its scheduling site. The feedback from patients was that it felt confusing and not user friendly. At one point because we still hadn't been properly guided on setting up reminders, more than half of our patients no-showed in a single day since they didn't receive the reminders they normally expected. I understand setup is ultimately my responsibility but the issue is that nobody walked us through each setting to make sure everything was configured correctly. The provider display was another major problem. We have 4 massage therapists and 4 chiropractors and the online scheduler only lists providers in alphabetical order with no way to change it. That created fairness and morale issues and our workaround was to alter how names appeared by spelling out Doctor or removing punctuation from Dr which just made the whole thing look unprofessional. There's also no option to add provider photos which matters when patients are choosing between providers with similar names or when they simply prefer seeing a photo. Booking multiple services was also harder than it should have been. If a patient wanted to schedule both a massage and a chiropractic visit back-to-back, they had to book one appointment, confirm it and then start over from the beginning to search availability for the second one. We eventually switched back to Schedulicity and our waitlists returned within 10 days which said a lot. The online invoice payment tool caused issues too because some patients could not figure out how to log in. On the billing side, my biller and I were trying to understand why collections had dropped so dramatically, from around $60k in a month down into the $20k range, even though charges were being billed within 3 days of posting. We later found out that posting charges wasn't enough and I also had to sign my note before payment could move forward. In the end, I would not recommend making the switch. CT Engage messaging is also overpriced for what it offers and the overall look and feel of it honestly seems like something built in basic HTML decades ago.

“Patient workflow and billing boost”

Pros

It really helps with chart notes, insurance billing, reminders, patient outreach and online intake forms and that's easily the most valuable part.

Cons

One thing I'd love to see improved is staying on the same patient after editing a chart instead of being taken back out every time I hit save. That would make it much easier to review 5 to 10 charts in a row for the same patient.

“Quick access on the go”

Pros

Having patient information readily available while we were out meeting with attorneys has been really helpful. Being able to pull up what we need away from the office makes things much more convenient.

Cons

The reporting side is pretty confusing and we still can't seem to generate one that includes exactly what we need. We've also had trouble entering a dollar amount for trades which makes it difficult to keep accurate track of them.

“Cloud updates keep delivering”

Pros

As a long-established practice, moving over to the new cloud version was a big shift and the ongoing updates are exactly why we decided to stay with ChiroTouch.

Cons

Since we're a multidisciplinary practice, there are still a few small adjustments we'd love to see but it does seem like those improvements may be on the way.

“simple to use tool”

Pros

Having most of what our office needs in a single system is a big plus. It lets us handle almost everything in one place instead of jumping between different tools.

Cons

I do wish more attention was given to improving the charting and scheduling features. The platform seems heavily centered on billing and everything it can do there which is definitely useful but there are still a lot of small frustrations and even some reports we had in the old software feel much more complex to work with now.

“Convenient scheduling and charting”

Pros

ChiroTouch is very simple tool. Scheduling patients is really easy too and the charting section is simple to access and use, even though it can still take a bit of time.

Cons

The biggest downside is the cost. I also wish there were a better way to enter notes without having to click through so many tabs.

“Simple scheduling and billing”

Pros

It is very user friendly which makes day to day work a lot easier. Customer support is consistently very helpful whenever something comes up. The billing and patient management tools are easy to use and if an error happens, it's usually quick to correct. Scheduling patients is also very simple and convenient.

Cons

There really isn't much I dislike about it. The only thing I can point to is the occasional bug but that doesn't happen very often.

“easy to setup”

Pros

The program is proven to be highly advantageous. It's fairly user friendly for someone new to learn and navigate the software. It also works really well for communicating with patients and handling account management.

Cons

The texting feature doesn't work perfectly every time, although it's not a dealbreaker and still worth using. When there is an issue, it's usually just a short outage.

“Custom notes but coding hassles”

Pros

Being able to build my own exam templates and daily notes was a big plus, instead of having to adapt to someone else's format. I also prefer that it's server-based rather than cloud-based. That setup helps me stay more connected with my patients while still keeping up with documentation and tracking their progress.

Cons

The move from ICD9 to ICD10 was frustrating, although that was something everyone had to deal with. To its credit, they did offer a tool to help with the transition.

“Fantastic support and integration”

Pros

The integration and overall usefulness have been really valuable for our office. We've been making a lot of upgrades to our ChiroTouch system so it works better with both our patients and our payers and we've been happy with how that's been coming together. On top of that the team has been fantastic whenever issues come up and need to be addressed.

Cons

A few features are still taking time to become fully functional. For example, there isn't currently a way to tell who created a patient account and we've also run into some problems with statements. Some of that may come down to user error but their team has been very helpful whenever we need help figuring things out.