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Pros

  • Efficient data collection tools

  • Flexible study management options

  • Excellent compliance support

Cons

  • Sorting data can be challenging

  • Less frequent updates

  • Training resources could improve

Total 13 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

77%

4

Stars

23%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Mara

Biotechnology, 500+ employees

5.0
November 2021

Excellent eDC system

Pros

The platform is easy to use with simplified navigation allowing users to switch between sites and subjects seamlessly. It also provides a comprehensive package of reports.

Cons

I cannot identify or comment on any information.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

D

Daniel

Consumer Services, 1-10 employees

5.0
May 2021

Personable and Helpful

Pros

We engaged with ClinCapture for a 5-year project with a third party, and their team has been consistently effective in communication and demonstrating a sincere commitment to helping us achieve success.

Cons

As a small team, they cannot currently provide all the advanced features that an established software company offers.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

M

Melissa

Research, 11-50 employees

5.0
January 2019

ClinCapture

Pros

The system makes it easy to create forms.

Cons

If you want to arrange fields side by side instead of in one long list, you need to add a table to the form. However, this process can be a bit tedious.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

A

Amanda

Research, 1-10 employees

5.0
January 2019

A Clinical Research Coordinators Perspective of ClinCapture

Pros

The ClinCapture system is great because it is user-friendly and easy to navigate. Additionally, I like the simplicity of the layout. Output

Cons

I suggest adding a feature that allows creating notes for an entire page when data has been changed instead of creating separate notes for each item that was changed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

R

Ryann

Medical Devices, 11-50 employees

More than a year

5.0
January 2019

Great and Easy EDC Experience!

Pros

The platform is visually attractive and user friendly. I can set up a new study within hours or days, thanks to the efficient support team always ready to address and resolve issues promptly.

Cons

One thing I do not like is that transitioning from Build to Production mode requires recreating the entire new setup.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Liran

Medical Devices, 11-50 employees

More than a year

5.0
January 2019

A great EDC experience

Pros

The subject matrix is excellent as it captures everything seamlessly. Also thee platform is intuitive which makes study building a fast and independent process. The support is responsive and the training sessions are beneficial, with minimal downtime.

Cons

The core platform is excellent, but additional features like ePRO demand a separate setup fee and extra monthly charges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rebecca

Not Specified, 11-50 employees

Less than a year

5.0
December 2018

Review from EDC Builder for CRO

Pros

Building studies is not a hassle anymore with their exceptional customer service and attentive support team.

Cons

I cannot find any cons. If I had to choose, I did mention that some field types are less functional compared to other systems, but ongoing updates are improving functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Georgios

Medical Practice, 51-100 employees

More than a year

5.0
December 2018

Solid platform with great customer support

Pros

Setting the platform to our specific requirements is pretty simple and overall it is user-friendly.

Cons

Occasionally, there used to be a delay in authorizing study personnel but with recent updates, it functions much better.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

T

Tyler

Medical Practice, 51-100 employees

Less than a year

5.0
November 2018

Exagen's Experience with ClinCapture

Pros

I found the learning curve for CRF building in ClinCapture studio quite manageable. Starting on CRFs during contract negotiations helped me gain confidence in the system as it ensures a smooth start to our study.

Cons

While encountering expected bugs in any EDC system, the swift and thorough customer support effectively tackled these challenges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nicole

Not Specified, 11-50 employees

Less than a year

4.0
August 2018

ClinCapture Satisfaction

Pros

The softwares accessibility from any location is highly valuable to me and I really like the user-friendly querying system.

Cons

I wish for more customization options in sorting the data.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

I

Isabela

Medical Practice, 51-100 employees

Less than a year

4.0
July 2018

Sponsors review

Pros

The softwares modern design, ease of use, simple training process and practicality for statistical analyses make it stand out.

Cons

It does not automatically flag illogical data like future dates which could be improved.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

S

Sara

Medical Devices, 101-500 employees

More than a year

4.0
December 2016

Best Open Source EDC on the Market

Pros

Programming on the platform is easy and efficient.

Cons

I believe that several upgrades are still needed to achieve perfection.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

T

Tony

Pharmaceuticals, 11-50 employees

More than a year

5.0
August 2016

ClinCapture makes data collection and management easy.

Pros

Their Cloud-based infrastructure improves our teams data access and collaboration, regardless of our locations, it streamlines our work processes.

Cons

No complaints as the interface offers excellent flexibility and the intuitive drag & drop eCRF and edit-check builders are user-friendly and easy to navigate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10