A2C Medical Reviews

“Impressive insurance and visit restrictions

Pros

I appreciate how simple it is to access the reports I use all day long. I also appreciate how much information is immediately displayed when I open the case. In all areas, but particularly about insurance and visit restrictions, the pop-up notifications regarding missing information and/or visit limit are VERY helpful. As we frequently use this tool without any disruptions from the faxes, I do like how simple it is to send and receive faxes. It is simple to figure out the application in your free time even if you are traveling.

Cons

Even though so far everyone at my company has been loving this software, I have a thing or two to say about the cons. The software needs numerous clicks to browse different pages to find particular items. This is what I like least about the software. Although, initially, it doesn’t feel much this repetitive thing starts getting annoying after a while. For instance, it would be a fantastic addition to the application if double-clicking on an existing patient who is on the calendar would open their file.

“Definitely recommend!

Pros

The A2C Clinic Controller program can be easily adjusted to fit the specific needs of our clinic. It comes with many pre-built reports, so we never really had to make our own. However, we can easily create custom reports if needed. I have used several documentation systems, but Clinic Controller is the easiest to use and the simplest for training new staff.

Cons

However, it is very expensive, even for a fairly large hospital like ours. The customer service is painfully slow, and once an employee sent me an email that he intended to send to someone else. Im still not sure how that happened.

“Awful experience

Pros

The IT support team, especially the women, always go the extra mile to fix any issues, even if they are not part of their responsibilities. I have seen them consistently take the initiative to help, no matter what the problem is.

Cons

It took me years to update my system even just for changing the font size and the graphics feel like theyre from 1995.

“Terrible service and slow updates

Pros

I liked that it puts scheduling, billing, and medical records all in one system. It also allows me to set up hotkeys, so I can quickly find information and move around the system easily.

Cons

I found it expensive and slow to update. The updates I was promised never came. Customer service was terrible they ignored my emails and even sent me an email meant for someone else complaining about my company. Very unprofessional.

“Lacking innovation progress

Pros

There are plenty of reports available to track any metric I need. Plus, I have the flexibility to customize reports to get specific data.

Cons

I struggled with using it especially when I was new to it. It didn't integrate with anything so it increased my admin time. Updates took forever and the changes we were promised never happened.

“Issues with clinic controller

Pros

This software excels in handling administrative tasks and generating metrics. I can access statistics quicker than I can generate daily notes.

Cons

It is not very user-friendly. It takes at least 10 clicks just to begin a daily note, which is far from efficient. I've been using it for 13 years, and with every upgrade, it seems to become more complicated instead of simpler.

“Unmatched EMR excellence

Pros

During the brief period that I used it, I encountered no issues or concerns at all. Everything worked smoothly, and I had no complaints whatsoever.

Cons

The cost was just too much for me especially considering the times were in.

“Learnable in a Day!

Pros

Clinic Controller is very easy to use. It smoothly transitions between daily notes, schedules, cases, evaluations, and more. The flowsheets are simple to understand, with search options, and they allow me to add my own information. Also, clinic controller provides helpful guidance while still giving me the freedom to choose what works best. I have trained many therapists, both new and experienced, as well as students, and they all learn how to use it in one day or less!

Cons

If you're looking for flashy icons or extra space filled with them, this software doesn't have that.

“Great new features

Pros

This software is very user-friendly and simple to use. Also, the customization options make it stand out and give it something special that other options don't have.

Cons

It feels redundant having to do a daily note every time especially after an initial evaluation.

“User-friendly interface

Pros

It is very easy to use and simple, with the flow-forward feature helping to save a lot of time. The text from previous treatments stays saved, which also helps me save time.

Cons

Nothing I think it works great. It takes some time to get used to like any program but its smooth sailing after that.

“Streamlined templates

Pros

The detailed templates help me gather patient information in an organized way during evaluations and keep track of their progress in daily notes. It is simple to review exercises and include specific features when creating a plan of care, which ensures everything follows insurance and billing rules.

Cons

At first, it was difficult to use due to all the available functions. However, once I became familiar with the system, it proved to be excellent for tracking patient adherence and monitoring clinic performance.

“Makes everyday tasks easier

Pros

I appreciate that it is customizable to fit both my needs and my company's requirements. The reports are simple, easy to create, and consistently accurate. I also find the screen layout clear and easy to use.

Cons

I honestly don't have anything I dislike about it.

“Streamlined clinic operations

Pros

This EMR provides a wide range of pre-built reports, yet I find it easy to customize them to suit my specific needs.

Cons

Getting the hang of it is not extremely easy, but it's not too hard either.

“Why therapists prefer clinic controller?

Pros

Clinic Controller software is entirely customizable and can adapt to the unique needs of our practice. While it comes with a vast array of stock reports custom reports are available to best suit our practice. Having worked with numerous documentation systems I find Clinic Controller to be the most intuitive and easiest to train new employees on. Therapists who have joined our team after using other leading software invariably prefer Clinic Controller.

Cons

Any issues we noticed in the system have been fixed with updates or custom changes. The way the software team listens to and acts on user feedback is really impressive.

“My experience with A2C

Pros

I am absolutely enamored with this software! Its incredibly convenient. I can fax scan attach and receive faxes all within one platform.

Cons

I honestly can't think of anything negative about it; it's amazing. If I could make one request, it would be to get an email notification whenever a fax is received.

“Effective and reliable

Pros

The software provides comprehensive features and includes options for customization to some extent.

Cons

It is not very flexible for me, especially when dealing with rollups. If there's a mistake, it can turn into a real headache to fix.

“Simple & easy to use

Pros

It is extremely flexible and simple to use, even for individuals who may not be very experienced with computers. Its design ensures that I can efficiently create all the necessary documents and records for each patient without any complications.

Cons

The software is excellent, but like any other software, it may have glitches. However, the issues are resolved promptly.

“Quick and easy access

Pros

I like the convenient accessibility of reports that I frequently use during the day. I also find it helpful that a considerable amount of information is readily visible when opening a case. The pop-up reminders notifying about missing information and visit limits, especially concerning insurance and visit limits, are extremely advantageous. Additionally, I find faxing to be simple and efficient since we use it frequently. Although I had limited training prior to using this program, it is user-friendly as I could learn to navigate through various areas in my free time at my own pace.

Cons

I find the program's navigation to be a bit cumbersome, especially when trying to open an existing patient's case from the schedule. It would be much easier if the program allowed me to double-click to open a patient's case directly from the schedule. This is the only improvement I would suggest.

“Clinic Controller Review

Pros

I find the flow sheet portion of the software particularly enjoyable. The templates allow for therapist-tailored exercises to be utilized swiftly and effortlessly.

Cons

The program feels outdated and the steps are repetitive slowing down my efficiency. I wish I could create evaluation docs and flowsheet exercises from scratch.

“Easiest and most thorough software we have used for EMR

Pros

The flexibility and options provided by this system far exceed those of our previous software.

Cons

Signing for new patients who arent yet credentialed with insurance is a hassle.