A2C Medical Reviews

“Impressive insurance and visit restrictions

Pros

I appreciate how simple it is to access the reports I use all day long. I also appreciate how much information is immediately displayed when I open the case. In all areas, but particularly about insurance and visit restrictions, the pop-up notifications regarding missing information and/or visit limit are VERY helpful. As we frequently use this tool without any disruptions from the faxes, I do like how simple it is to send and receive faxes. It is simple to figure out the application in your free time even if you are traveling.

Cons

Even though so far everyone at my company has been loving this software, I have a thing or two to say about the cons. The software needs numerous clicks to browse different pages to find particular items. This is what I like least about the software. Although, initially, it doesn’t feel much this repetitive thing starts getting annoying after a while. For instance, it would be a fantastic addition to the application if double-clicking on an existing patient who is on the calendar would open their file.

“Definitely recommend!

Pros

The A2C Clinic Controller program can be easily adjusted to fit the specific needs of our clinic. It comes with many pre-built reports, so we never really had to make our own. However, we can easily create custom reports if needed. I have used several documentation systems, but Clinic Controller is the easiest to use and the simplest for training new staff.

Cons

However, it is very expensive, even for a fairly large hospital like ours. The customer service is painfully slow, and once an employee sent me an email that he intended to send to someone else. Im still not sure how that happened.

“Awful experience

Pros

The IT support team, especially the women, always go the extra mile to fix any issues, even if they are not part of their responsibilities. I have seen them consistently take the initiative to help, no matter what the problem is.

Cons

It took me years to update my system even just for changing the font size and the graphics feel like theyre from 1995.

“Terrible service and slow updates

Pros

I liked that it puts scheduling, billing, and medical records all in one system. It also allows me to set up hotkeys, so I can quickly find information and move around the system easily.

Cons

I found it expensive and slow to update. The updates I was promised never came. Customer service was terrible they ignored my emails and even sent me an email meant for someone else complaining about my company. Very unprofessional.

“Lacking innovation progress

Pros

There are plenty of reports available to track any metric I need. Plus, I have the flexibility to customize reports to get specific data.

Cons

I struggled with using it especially when I was new to it. It didn't integrate with anything so it increased my admin time. Updates took forever and the changes we were promised never happened.

“Issues with clinic controller

Pros

This software excels in handling administrative tasks and generating metrics. I can access statistics quicker than I can generate daily notes.

Cons

It is not very user-friendly. It takes at least 10 clicks just to begin a daily note, which is far from efficient. I've been using it for 13 years, and with every upgrade, it seems to become more complicated instead of simpler.

“Unmatched EMR excellence

Pros

During the brief period that I used it, I encountered no issues or concerns at all. Everything worked smoothly, and I had no complaints whatsoever.

Cons

The cost was just too much for me especially considering the times were in.

“Learnable in a Day!

Pros

Clinic Controller is very easy to use. It smoothly transitions between daily notes, schedules, cases, evaluations, and more. The flowsheets are simple to understand, with search options, and they allow me to add my own information. Also, clinic controller provides helpful guidance while still giving me the freedom to choose what works best. I have trained many therapists, both new and experienced, as well as students, and they all learn how to use it in one day or less!

Cons

If you're looking for flashy icons or extra space filled with them, this software doesn't have that.

“Great new features

Pros

This software is very user-friendly and simple to use. Also, the customization options make it stand out and give it something special that other options don't have.

Cons

It feels redundant having to do a daily note every time especially after an initial evaluation.

“User-friendly interface

Pros

It is very easy to use and simple, with the flow-forward feature helping to save a lot of time. The text from previous treatments stays saved, which also helps me save time.

Cons

Nothing I think it works great. It takes some time to get used to like any program but its smooth sailing after that.

“Streamlined templates

Pros

The detailed templates help me gather patient information in an organized way during evaluations and keep track of their progress in daily notes. It is simple to review exercises and include specific features when creating a plan of care, which ensures everything follows insurance and billing rules.

Cons

At first, it was difficult to use due to all the available functions. However, once I became familiar with the system, it proved to be excellent for tracking patient adherence and monitoring clinic performance.

“Makes everyday tasks easier

Pros

I appreciate that it is customizable to fit both my needs and my company's requirements. The reports are simple, easy to create, and consistently accurate. I also find the screen layout clear and easy to use.

Cons

I honestly don't have anything I dislike about it.

“Streamlined clinic operations

Pros

This EMR provides a wide range of pre-built reports, yet I find it easy to customize them to suit my specific needs.

Cons

Getting the hang of it is not extremely easy, but it's not too hard either.

“Why therapists prefer clinic controller?

Pros

Clinic Controller software is entirely customizable and can adapt to the unique needs of our practice. While it comes with a vast array of stock reports custom reports are available to best suit our practice. Having worked with numerous documentation systems I find Clinic Controller to be the most intuitive and easiest to train new employees on. Therapists who have joined our team after using other leading software invariably prefer Clinic Controller.

Cons

Any issues we noticed in the system have been fixed with updates or custom changes. The way the software team listens to and acts on user feedback is really impressive.

“My experience with A2C

Pros

I am absolutely enamored with this software! Its incredibly convenient. I can fax scan attach and receive faxes all within one platform.

Cons

I honestly can't think of anything negative about it; it's amazing. If I could make one request, it would be to get an email notification whenever a fax is received.

“Effective and reliable

Pros

The software provides comprehensive features and includes options for customization to some extent.

Cons

It is not very flexible for me, especially when dealing with rollups. If there's a mistake, it can turn into a real headache to fix.

“Simple & easy to use

Pros

It is extremely flexible and simple to use, even for individuals who may not be very experienced with computers. Its design ensures that I can efficiently create all the necessary documents and records for each patient without any complications.

Cons

The software is excellent, but like any other software, it may have glitches. However, the issues are resolved promptly.

“Quick and easy access

Pros

I like the convenient accessibility of reports that I frequently use during the day. I also find it helpful that a considerable amount of information is readily visible when opening a case. The pop-up reminders notifying about missing information and visit limits, especially concerning insurance and visit limits, are extremely advantageous. Additionally, I find faxing to be simple and efficient since we use it frequently. Although I had limited training prior to using this program, it is user-friendly as I could learn to navigate through various areas in my free time at my own pace.

Cons

I find the program's navigation to be a bit cumbersome, especially when trying to open an existing patient's case from the schedule. It would be much easier if the program allowed me to double-click to open a patient's case directly from the schedule. This is the only improvement I would suggest.

“Clinic Controller Review

Pros

I find the flow sheet portion of the software particularly enjoyable. The templates allow for therapist-tailored exercises to be utilized swiftly and effortlessly.

Cons

The program feels outdated and the steps are repetitive slowing down my efficiency. I wish I could create evaluation docs and flowsheet exercises from scratch.

“Easiest and most thorough software we have used for EMR

Pros

The flexibility and options provided by this system far exceed those of our previous software.

Cons

Signing for new patients who arent yet credentialed with insurance is a hassle.

“Clinic Controller

Pros

Im fond of the ability to color-coordinate visits and right-clicking makes everything incredibly manageable from any screen.

Cons

It doesnt help keep track of patient visits used it only tracks the date range. This means we have to be even more diligent than usual to stay on top of patient visits.

“Clinic Controller Good vs. Bad

Pros

I appreciate how daily notes seamlessly incorporate information from the flowsheet and import data from previous entries including objective and subjective information making updates quick and effortless. I also like how it guides me through the steps of completing case entry and how easy it is to create and modify templates for faster daily documentation.

Cons

Sometimes billing an entry is difficult and diagnosing the issue can be tough unless youre a super user. As a staff therapist there are times we have to call for direction to fix issues.

“Clinic controller review

Pros

This program is well-structured and straightforward to navigate. The documentation forms are neatly formatted.

Cons

It doesnt offer enough freedom to customize exercise flow sheets.

“4 years into using A2C

Pros

The ease of writing daily notes seamlessly flowing from previous notes and the ability to pre-load goals are particularly noteworthy.

Cons

The inability to create unique functions/exercises in the flow sheet is a drawback.

“Clinic Controller

Pros

I appreciate the easy access to reports that I frequently use throughout the day. Additionally I like the wealth of information visible when initially opening a case. The pop-up reminders regarding missing information or visit limits are extremely helpful particularly in dealing with insurances and visit limits. The ease of sending and receiving faxes a feature we constantly utilize is also noteworthy. I had minimal training prior to using this program but its easy to navigate at ones own pace and figure out different areas during downtime.

Cons

What I like least about this program is the number of clicks it takes to navigate for certain tasks. For example double-clicking on an existing patient on the schedule to open their case would be a great addition to the program. Thats the only thing Id like to see changed.

“The best EMR I have used

Pros

The software is highly user-friendly with logical features that are easy to utilize.

Cons

I dont have any features I dislike about this software.

“Clinic Controller: Therapy Review

Pros

I can easily access everything with just a right-click. The template design is straightforward and I receive alerts for re-evaluations. Furthermore I can quickly view important case or patient information from charges and documentation. The ability to have two tabs open simultaneously is convenient and the communication system with co-workers is effective.

Cons

Filling out the flowsheet is tedious because of all the checkboxes and tabs. It took me a long time to learn the system initially.

“Clinic Controller in PT Setting

Pros

I adore the simplicity of using this software. It doesnt require one to be a computer expert to grasp or navigate it. Its setup is perfect for creating everything I need for each patient.

Cons

Overall the software is great but like all software it has glitches. Fortunately theyre resolved quickly.

“Great Program

Pros

Clinic Controller is my absolute favorite. Among all the systems Ive used this one tops the list. Its incredibly therapist-friendly facilitating quick and easy note-writing and billing. I highly recommend it!

Cons

I couldnt find anything negative about it its a great program!

“A2C Medical Clinic Controller

Pros

The softwares best feature is its ease of use.

Cons

I wish there were more options for customization.

“user friendly software

Pros

I was introduced to this software over nine years ago and it remains remarkably easy to learn and navigate. Whether I need specific information about an individual or several patients I can find it with ease.

Cons

I dont have any cons to mention at this time the software is user-friendly.

“A2C

Pros

I value the softwares thoroughness. The customer service is exceptional. Whenever we require assistance we receive prompt feedback to address our concerns. Theyre incredibly accessible and immensely helpful. Its a fantastic team that diligently works to resolve updates according to our daily volume and workload.

Cons

It would be great if the patients history could update automatically for each case.

“Review for A2C Clinic Controller

Pros

I adore the ability to customize many aspects of it to suit our practices requirements. Whether its visit types or cancellation reasons I have the flexibility to make the experience as basic or as tailored as necessary.

Cons

Our clinicians have mentioned that they find the evaluation templates could be more user-friendly but theyve managed to use them efficiently. The interface could do with some updates but it still does the job.

“A2C Review

Pros

I adore how quickly and easily accessible the software is. I can swiftly make changes and updates to patient and therapist schedules.

Cons

I think it lacks features like text messaging.

“Amazing customer service!!

Pros

Im impressed by the readiness and willingness of all the technical support staff. Theyve helped me comprehend this program thoroughly and utilize it to its full potential. Im highly impressed by the prompt responses to inquiries and the incredible assistance their staff offers regardless of the simplicity or complexity of the question.

Cons

Im not a fan of how complicated it is to make changes and use all its features. Theres so much potential with the program that I believe many users arent tapping into. More webinars or training sessions could help address this issue.