Insight Software Reviews

“Imma happy user

Pros

What I like most about InsightEMR is its smooth flow. It is very simple and not confusing. I can easily schedule patients with therapists, enter their copay amounts, print patient paperwork and more.

Cons

I have been using InsightEMR for just over two years, and so far, I have not come across any cons or complaints about it.

“Great features in great price

Pros

There aren't many EMRs for speech therapy centers around and we were lucky to come across Clinicient via a speech specialist's recommendation. The patient progress tracking feature and billing service are amazing.

Cons

Takes a bit of hands-on experience to get used to - but worth the effort (our practice is better off now).

“Best for patient analytics

Pros

We’ve been using Insight to great reviews from our rehab doctors for the last six months. Patient charting, history, and analytics (especially the dashboard where you get to see improvements and worsening client conditions at a glance) are the best features.

Cons

Not suitable if you want a lot of advanced, granular, customizations in your reports. We do need to rely on Google Docs/Sheets in such cases.

“Streamlined my workflow

Pros

I love the fact that Clinicient combines powerful reporting and billing features, allowing me to track how my practice is performing/individual skin residents are faring.

Cons

The vendor needs to add more customization features to the subscription. We tend to run things a little differently up here in NC; default templates quickly run out of favor when you’re dealing with patients presenting with a wild array of symptoms.

“Impressive product

Pros

This software has made every single thing so easy for us as it is an all-in-one software. From scheduling to tasks like billing, Clinicient has made everything so easy and simple.

Cons

The customer care side of things can be tidy, but besides that, I love how amazing this software is.

“Helped a lot with our work

Pros

Overall, using Insight EMR was a positive experience. It was most helpful to work with our account manager on a monthly basis. The practice manager would find the monthly management reports very beneficial. With the billing software, the EMR system is fully implemented. Full integration of records and billing systems makes it more effective for billing.

Cons

There are times when the system doesnt run smoothly despite having fast internet connections thus causing a lag in the workflow.

“Great product but integration needs work

Pros

Our experience with the software was mostly positive as it offered an integrated solution for scheduling, EMR, and billing options within a single system.

Cons

We had difficulties while trying to integrate the system with our existing billing software used across multiple practices. Despite seeking support from InsightEMR, the integration issues persisted, hindering seamless collaboration between the two systems.

“Best solution for us

Pros

It helps us create reports and run everything according to our customization. The software is web-based and easily accessible from anywhere.

Cons

We have to wait for the server to refresh at times which affects the workflow.

“Love the customer support

Pros

The customer support is amazing. The system itself is quite easy to learn and use for a novice as well. It is easy to track the patient load. Reviewing the appointment schedule and notes is quite easy to do. The system is great.

Cons

Like any new software, Clinicient has its learning curve, but that's just part of the process, right? Once you get the hang of it, it's solid, but finding certain reports can be a bit of a maze. They're usually there and it just takes some navigating, which can slow things down a bit. A smoother layout for finding reports would definitely help keep productivity up!

“I am satisfied

Pros

Insight EMR and Billing by Clinicient Software has helped us switch from paper to electronic records. They allow us to take notes and there are therapy-specific templates.

Cons

It becomes slow when a lot of users are logged on at the same time.

“Nice tools for reporting

Pros

We use this software a lot for Reporting and charting. They have excellent tools for both which makes our work so simple and efficient. Super impressive work.

Cons

Nothing major. Highly recommended software.

“amazing for billing

Pros

I recommend this for anyone starting with their billing system.

Cons

Nothing to mention here.

“Easy to learn

Pros

I can easily do planning now. It is good that you can fax notes straight from EMR. They have an internet platform that can be used when not within the clinic, in spite of the fact that it isnt comparable to your desktop app at all.

Cons

I feel like a few features that appeared in the demo are not really a portion of the program unless you pay more. Fair enough.

“So many helpful features

Pros

Insight EMR and Billing by Clinicient Software have plenty of features and I like all of them.

Cons

The user interface could be better but overall, it is good software.

“One of the best EMRs

Pros

The software helps with documentation, scheduling, and billing. It is compliant with all the other software. It is interoperable and it helps me a lot.

Cons

There are no cons in the software but the customization of formatting is unavailable and it makes things a bit harder to navigate.

“A little difficult to learn

Pros

What I like the most is that this software has made scheduling pretty easy for me.

Cons

Some of the features shown in the demo seem to not be the part of the software in reality, or maybe they are yet to update things. Either way, I expected a bit more.

“It works for us very well

Pros

It helps us navigate through all the files with ease. We can integrate clinical software and add billing details too. Our practice has grown to triple its size ever since we began using Clinicient and it is on the rise.

Cons

I have nothing negative to say.

“RELIABLE

Pros

Its updates are automated so you dont have to keep updating it manually. All issues get fixed right away.

Cons

Having to re-enter password again and again can get annoying, but it makes hacking a lesser threat.

“A savior!

Pros

Clinicient makes life easier for our therapy team, helping everyone keep their workflow smooth and organized. No more scattered notes or disconnected steps because everything runs like a well-oiled machine, and that's exactly what we need.

Cons

A more efficient notification system would make things easier for us.

“Smooth 3 years with them

Pros

I am happy with the overall performance of the software. The software team has done an excellent job. The quality of documentation and other features is mind-blowing and goes beyond expectations. The system is reliable for billing as well.

Cons

Sometimes we experience downtime for the software but doesnt happen very often, besides that, nothing else.

“3 years of using clinicient

Pros

Being a user of this software for 3 years, I have seen immense growth and betterment of this system. It is very efficient which is why it is still our go to software.

Cons

We were expecting a patient portal but so far that hasnt arrived yet.

“Review

Pros

It is very easy to make reports and schedules.

Cons

There are some issues with lagging that are sometimes too much to handle.

“Clinicient review

Pros

Billing is super efficient with the integrated system.

Cons

Speed is a bit slow.

“Great decision of our small clinic

Pros

It is a great software that I recommend to all my friends in practice.

Cons

Could do with some additional features.

“Practical for physical therapists

Pros

We paid for the training and they delivered a great presentation with a hands-on component. It can be customized for each therapist according to their goals.

Cons

Technical support is not easy to get a hold of.

“Best decision for a small clinic!

Pros

It is so simple but robust. We can easily navigate the system. They personalized it for our small clinic and the customer support is always available.

Cons

The scheduling should include a wait list too.

“Clinicient is incredible

Pros

you cannot only be able to see your plan for the day but the week too. Month, and as distant as the plan is set for in development.

Cons

I truly dont have any loathes with this app. I will say when I begin with getting the overhaul, it was befuddling to examined.

“Easy to use and does the job well

Pros

Scheduling appointments is really easy. You can directly fax notes from the EMR. It also contains an online platform that you can use when not at the office.

Cons

The software has glitches sometimes. It also contains a big learning curve so it takes a long time to understand and get used to it but regarding the glitches, the team is fully trying to make it better.

“A very efficient software

Pros

It helps me in a way that I can view my reports and schedule in a really short time.

Cons

There is a connectivity problem that makes me wait for a huge span of time.

“User-Friendly Scheduling with Some Limitations

Pros

The scheduling feature of this software is user-friendly and straightforward. We appreciated the convenience of faxing notes directly from the EMR. The availability of an online platform was useful for off-site work, although it differed significantly from the desktop app. Additionally, the on-site support team was very helpful during our transition to this system.

Cons

We were disappointed to find that some features showcased during the demo were not included in the base program, requiring additional payments, which were not initially communicated to us. One such feature was the ability to email patients a Home Exercise Program (HEP). Learning the software demands patience and practice, as it can be time-consuming. Customizing notes proved to be more complex than expected. Our clinic also experienced issues with certain sections of notes being unexpectedly deleted.

“It is very customizable

Pros

You can easily add new templates and other things anew which is very convenient.

Cons

The changes you want to make have to be done from scratch since there is no undo button thus you have to be VERY careful.

“Not a bad option as far as EMRs go.

Pros

I love that I can do everything so quickly and take a look at my schedule immediately.

Cons

Sometimes it wont connect and the servers are down which can be a nightmare.

“Very efficient

Pros

The reporting for this software is great and makes things quite efficient at our practice.

Cons

honestly, we have no complaints about this software.

“Keeps track of every single thing.

Pros

The reporting feature is great and tracks everything you do. The updates are automatic and new features are constantly being added.

Cons

The security is great but I dont like always having to enter a password.

“Good software

Pros

The customer service is too good. Even when I have the slightest issue, they responded right away and fixed my problem. I am a happy customer.

Cons

It can be slightly difficult to use.

“Brilliant software

Pros

I have been using this software for a while now and I couldnt be happier. This software is a complete blessing. Billing and reporting have become very easy and fast now.

Cons

Not anything major that I can point out.

“Great software

Pros

Features are extremely useful and professional. The interface is very user friendly. Overall, this software is a blessing.

Cons

Customer support can do better than they are currently.

“Good product, great functions

Pros

Each system integrates very nicely with Clinicient. Reporting and billing are the two features that are our absolute favorites.

Cons

My major concern with Clinicient/Insight is the frequency of glitches or system going down.

“Love this software

Pros

We have had a wonderful overall experience. Our personal favorite feature is customizable templates.

Cons

I wish they have an online patient portal.

“I would recommend this software.

Pros

It is very easy to use for anyone. The entire thing is seamlessly connected to everything from scheduling appointments to doing billing; everything is connected and can be done within minutes.

Cons

I wish they would soon introduce a wait-list feature which is something I think it lacks.

“OUTSTANDING

Pros

My experience with Clinicient has been nothing but great. Faxing, Documentation, billing, everything is so easy with this EHR software.

Cons

Goals update and creating discharge notes from existing last daily notes.

“positive experience

Pros

It can be fully integrated with the billing software which makes things so much easier for you and your practice. Managing everything is a dream.

Cons

Sometimes the system will have issues and not run properly which can be very frustrating.

“Terrible software all around.

Pros

It was good to be able to switch to a paperless office and the notes option was also quite helpful but that is it.

Cons

It was so slow that I was at my wits end most of the time. The documentation process was made unnecessarily longer.

“Effective

Pros

it allows us to run reports.

Cons

lots of connectivity issues.

“Not a single good thing to say.

Pros

Honestly, you would think software updates would be positive but no in this case. It has become even less stable!

Cons

I have spent the last three years fixing the mistakes this software has causes us! I feel like I am a full time billing liaison at this point. The company provides no support at all either.

“Unstable.

Pros

Honestly, I cannot say I enjoyed anything about this software because of how unstable it proved to be and really had me on edge the entire time!

Cons

They tried to expand too fast and I think that is where they had their downfall. Their customer service is tragic now as well.

“Effective

Pros

Clinicient is a great tool, it helps me see my schedule at a glance and it allows me to run a lot of reports. It does most of what I want at a very competitive price, which is amazing.

Cons

It takes a lot of time to run on the server. We also face connectivity issues with it. I would like to see it go web-based.

“Therapists love clinicient

Pros

“It minimizes the complication of everything from Medicare to modifiers, and it just allows us to treat.”

Cons

no complaints

“Customizable

Pros

I like how easy it is to add new exercises, tests, and templates. It has many great options for customization as well.

Cons

It has connectivity issues or some errors at times. There isn’t any undo button.

“3 Years of Using Clinicient

Pros

I have been using Clinicient for over three years, and overall, I'm satisfied with the service. The reports are very comprehensive and provide extensive data on the quality of care. The billing process is fairly good, though we occasionally face timely filing denials this does not happen often, but it does occur. Sometimes the support is excellent, while other times it can be lacking, but overall, the experience is positive. The system is reliable with very few outages.

Cons

When we first signed up three years ago, we were promised several features, such as a patient portal within 3 to 6 months. Three years later, there is still no patient portal. They also mentioned working on merchant services when we signed up, but that has not materialized either. We also signed up with Keet Health for patient retention and MIPS, but Keet Health has been extremely disappointing. I would not recommend using Keet Health.