softwareClinicient Insight EMR Reviews
86 Reviews
Overall Rating
4.1
86 Reviews
Rating Distribution
5
(34)
4
(37)
3
(8)
2
(1)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
86 Reviews
Rating Distribution
5
(34)
4
(37)
3
(8)
2
(1)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Recommend Clinicient for solid features, price point, good customer service for speech therapy clinics
Recommend Clinicient for solid features, price point, good customer service for speech therapy clinics
Pros
There aren’t many EMRs for speech therapy centers around; we were lucky to come across Clinicient via a speech specialist’s recommendation. The patient progress tracking feature and billing service are amazing.
Cons
Takes a bit of hands-on experience to get used to - but worth the effort (our practice is better off now).
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Jerry H. Briggs
Speech Miracles, WA, Head Count: 25 employees
Apr 05, 2023
Patient Analytics are better than the rest
Patient Analytics are better than the rest
Pros
We’ve been using Insight to great reviews from our rehab doctors for the last six months. Patient charting, history, and analytics (especially the dashboard where you get to see improvements and worsening client conditions at a glance) are the best features.
Cons
Not suitable if you want a lot of advanced, granular, customizations in your reports. We do need to rely on Google Docs/Sheets in such cases.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Rihanna J. Santez
St. Mary’s Substance Rehab, TN, 11-15 employees
Feb 14, 2023
Clinicient has greatly streamlined my practice workflow; needs more customization!
Clinicient has greatly streamlined my practice workflow; needs more customization!
Pros
I love the fact that Clinicient combines powerful reporting and billing features – allowing me to track how my practice is performing/individual skin residents are faring.
Cons
The vendor needs to add more customization features to the subscription. We tend to run things a little differently up here in NC; default templates quickly run out of favor when you’re dealing with patients presenting with a wild array of symptoms.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Abe R. Patrick
The Skin Doctors, NC, Head-Count: 20-25 employees
Jan 09, 2023
I am IMPRESSED
I am IMPRESSED
Pros
This software has made every single thing so easy for us as it is an all-in-one software. From scheduling to tasks like billing, Clinicient has made everything so easy and straightforward.
Cons
The customer care side of things can be tidy, but besides that, I love how amazing this software is.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Justin C
PT, owner, 11-50 employees employees
Nov 25, 2022
Review
Review
Pros
Overall, using Insight EMR was a positive experience. It was most helpful to work with our account manager on a monthly basis. The practice manager would find the monthly management reports very beneficial. With the billing software, the EMR system is fully implemented. Full integration of records and billing systems makes it more effective for billing.
Cons
There are times when the system doesnt run smoothly despite having fast internet connections thus causing a lag in the workflow.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Ellen
Progressive Therapy, 11-50 employees employees
Oct 17, 2022
Integrated System with Some Integration Challenges
Integrated System with Some Integration Challenges
Pros
Our experience with the software was mostly positive as it offered an integrated solution for scheduling, EMR, and billing options within a single system.
Cons
We encountered difficulties while trying to integrate the system with our existing billing software used across multiple practices. Despite seeking support from InsightEMR, the integration issues persisted, hindering seamless collaboration between the two systems.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Anonymous
N/A, 2-10 employees employees
Sep 30, 2022
Effective solution!
Effective solution!
Pros
It helps us create reports and run everything according to our customization. The software is web-based and easily accessible from anywhere.
Cons
We have to wait for the server to refresh at times which decreases the workflow.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Kayyana
Advanced Physical Therapy, 100-499 employees
Sep 28, 2022
Review
Review
Pros
The customer support is amazing. The system itself is quite easy to learn and use for a novice as well. It is easy to track the patient load. Reviewing the appointment schedule and notes is quite easy to do. The system is great.
Cons
It has a learning curve but what software does? At times it gets hard to obtain the reports that we need, it usually is there, but it takes time to find your way through hence kind of diminishing the productivity.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Sally
BRPT Lake Rehab, 51-200 employees employees
Sep 09, 2022
Satisfied user
Satisfied user
Pros
Insight EMR and Billing by Clinicient Software has helped us switch from paper to electronic records. They allow us to take notes and there are therapy-specific templates.
Cons
It becomes slow when a lot of users are logged on at the same time.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Catherine
Avid Physical Therapy, 100-499 employees
Jul 10, 2022
Happy customer
Happy customer
Pros
We use this software a lot for Reporting and charting. They have excellent tools for both which makes our work so simple and efficient. Super impressive work.
Cons
Nothing major. Highly recommended software.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Luzmary c
Executive Assistant To Chief Executive Officer, 11-50 employees employees
Jun 06, 2022
Highly recommended
Highly recommended
Pros
I recommend this for anyone starting with their billing system.
Cons
None whatsoever for me.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Pam R.
Medical Practice, 100-499 employees
May 31, 2022
Great Learning Curve
Great Learning Curve
Pros
Planning is very straightforward. It is good that you can fax notes straight from EMR. They have an internet platform that can be used when not within the clinic, in spite of the fact that it isnt comparable to your desktop app at all.
Cons
I feel like a few features that appeared in the demo are not really a portion of the program unless you pay more. Fair enough.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Dean
MBJ, 100-499 employees
May 31, 2022
Good option
Good option
Pros
Insight EMR and Billing by Clinicient Software have plenty of features and are all decent.
Cons
the user interface could be better but overall, it is good software.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Nathan
Advanced Family Eye Care, 11-50 employees employees
May 29, 2022
Great EMR all around
Great EMR all around
Pros
The software helps with documentation, scheduling, and billing. It is compliant with all the other software. It is interoperable and it helps a lot.
Cons
There are no cons in the software but the customization of formatting is unavailable and it makes things a bit harder to manuver.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Jennifer
PT Works, 10-49 employees
May 25, 2022
Big learning curve
Big learning curve
Pros
What I like the most is that this software has made scheduling pretty easy for me.
Cons
Some of the features shown in the demo seem to not be the part of the software in reality, or maybe they are yet to update things. Either way, I expected a bit more.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Deann C.
Hospital & Health Care, 100-499 employees
May 23, 2022
We are satisfied
We are satisfied
Pros
It helps us navigate through all the files with ease. We can integrate clinical software and add billing details too. Our practice has grown to triple its size ever since we began using Clinicient and it is on the rise.
Cons
No cons.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Ernie
BSR Physical Therapy, 10-49 employees
May 10, 2022
Dependable software
Dependable software
Pros
Its updates are automated so you dont have to keep updating it manually. All issues get fixed right away.
Cons
Having to re-enter password again and again can get annoying, but it makes hacking a lesser threat.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Jenny R.
Health, Wellness and Fitness, 2-9 employees
Apr 21, 2022
Its a lifesaver
Its a lifesaver
Pros
This software allows all the therapists at work to keep their workflow pretty seamless.
Cons
A more efficient notification system would make things easier.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Theresa B.
Health, Wellness and Fitness, 10-49 employees
Apr 18, 2022
3 years of bliss
3 years of bliss
Pros
I am happy with the overall performance of the software. The software team has done an excellent job. The quality of documentation and other features is mind-blowing and goes beyond expectations. The system is reliable for billing as well.
Cons
Sometimes we experience downtime for the software but doesnt happen very often, besides that, nothing else.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Darren
Envision Sport Physical Therapy and Pilates, 10-49 employees
Apr 10, 2022
3 years of using clinicient
3 years of using clinicient
Pros
Being a user of this software for 3 years, I have seen immense growth and betterment of this system. It is very efficient which is why it is still our go to software.
Cons
We were expecting a patient portal but so far that hasnt arrived yet.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Darrin Y.
Health, Wellness and Fitness, 10-49 employees
Apr 01, 2022
Review
Review
Pros
It is very easy to make reports and schedules.
Cons
There are some issues with lagging that are sometimes too much to handle.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Lauren V.
Medical Practice, 100-499 employees
Mar 28, 2022
Clinicient review
Clinicient review
Pros
Billing is super efficient with the integrated system.
Cons
Speed is a bit slow.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Ellen H.
Hospital and health care , 10-49 employees
Mar 10, 2022
Great decision of our small clinic
Great decision of our small clinic
Pros
It is a great software that I recommend to all my friends in practice.
Cons
Could do with some additional features.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Amy H.
Hospital and health care, 2-9 employees
Mar 10, 2022
Practical for physical therapists
Practical for physical therapists
Pros
We paid for the training and they delivered a great presentation with a hands-on component. It can be customized for each therapist according to their goals.
Cons
Technical support is not easy to get a hold of.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
6
Paula
Class Inc, 2-9 employees
May 07, 2021
Best decision for a small clinic!
Best decision for a small clinic!
Pros
It is so simple but robust. We can easily navigate the system. They personalized it for our small clinic and the customer support is always available.
Cons
The scheduling should include a wait list too.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Amy
Kona Rehab, 2-9 employees
Apr 14, 2021
Long training period
Long training period
Pros
Insight makes scheduling very easy. You can access it online and there is no need to install the software.
Cons
The team was very helpful but it has a long learning curve and takes a lot of time to get used to. Many of the features are premium and have additional costs.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Deann
MBJ, 50-99 employees
Apr 01, 2021
Clinicient is incredible
Clinicient is incredible
Pros
you cannot only be able to see your plan for the day but the week too. Month, and as distant as the plan is set for in development.
Cons
I truly dont have any loathes with this app. I will say when I begin with getting the overhaul, it was befuddling to examined.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Jess
Individual and Family Services, 500-999 employees
Mar 05, 2021
Easy to use and does the job well
Easy to use and does the job well
Pros
Scheduling appointments is really easy. You can directly fax notes from the EMR. It also contains an online platform that you can use when not at the office.
Cons
The software has glitches sometimes. It also contains a big learning curve so it takes a long time to understand and get used to it but regarding the glitches, the team is fully trying to make it better.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Dean
Hospital and Health Care, 100-499 employees
Mar 02, 2021
A very efficient software
A very efficient software
Pros
It helps me in a way that I can view my reports and schedule in a really short time.
Cons
There is a connectivity problem that makes me wait for a huge span of time.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Kayanna
Health, Wellness and Fitness, 100-499 employees
Feb 26, 2021
User-Friendly Scheduling with Some Limitations
User-Friendly Scheduling with Some Limitations
Pros
The scheduling feature of this software is user-friendly and straightforward. We appreciated the convenience of faxing notes directly from the EMR. The availability of an online platform was useful for off-site work, although it differed significantly from the desktop app. Additionally, the on-site support team was very helpful during our transition to this system.
Cons
We were disappointed to find that some features showcased during the demo were not included in the base program, requiring additional payments, which were not initially communicated to us. One such feature was the ability to email patients a Home Exercise Program (HEP). Learning the software demands patience and practice, as it can be time-consuming. Customizing notes proved to be more complex than expected. Our clinic also experienced issues with certain sections of notes being unexpectedly deleted.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Deann
Hospital & Health Care, 51-200 employees employees
Dec 14, 2020
It is very customizable
It is very customizable
Pros
You can easily add new templates and other things anew which is very convenient.
Cons
The changes you want to make have to be done from scratch since there is no undo button thus you have to be VERY careful.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Nichole
Creative Rehab, 2-10 employees employees
Nov 19, 2020
Not a bad option as far as EMRs go.
Not a bad option as far as EMRs go.
Pros
I love that I can do everything so quickly and take a look at my schedule immediately.
Cons
Sometimes it wont connect and the servers are down which can be a nightmare.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Kayanna
Advanced Physical Therapy, 201-500 employees employees
Nov 18, 2020
Very efficient
Very efficient
Pros
The reporting for this software is great and makes things quite efficient at our practice.
Cons
honestly, we have no complaints about this software.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Scott
Progressive Rehabilitation Associates, LLC, 51-200 employees employees
Nov 12, 2020
Keeps track of every single thing.
Keeps track of every single thing.
Pros
The reporting feature is great and tracks everything you do. The updates are automatic and new features are constantly being added.
Cons
The security is great but I dont like always having to enter a password.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Jenny
Premier Physical Therapy, 11-50 employees employees
Nov 12, 2020
Not very aesthetically pleasing but a good option nonetheless.
Not very aesthetically pleasing but a good option nonetheless.
Pros
This software has a lot of great features that can help you in terms of managing your practice and they all connect with one another so that is great.
Cons
The user interface is not very pleasing to look at if I am being honest.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Nathan
Advanced Family Eye Care, 11-50 employees employees
Nov 12, 2020
It is very easy to learn to use.
It is very easy to learn to use.
Pros
Very easy to review your patient schedules and workloads. We can track everything due to the reporting.
Cons
Sometimes finding the report you need is very hard and is like looking for a needle in a haystack.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Sally
BRPT Lake Rehab, 51-200 employees employees
Nov 11, 2020
Good software
Good software
Pros
The customer service is too good. Even when I have the slightest issue, they responded right away and fixed my problem. I am a happy customer.
Cons
It can be slightly difficult to use.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Helen F
Physician, 11-50 employees employees
Nov 03, 2020
Brilliant software
Brilliant software
Pros
I have been using this software for a while now and I couldnt be happier. This software is a complete blessing. Billing and reporting have become very easy and fast now.
Cons
Not anything major that I can point out.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Laydon
Physician, 11-50 employees employees
Oct 31, 2020
Great software
Great software
Pros
Features are extremely useful and professional. The interface is very user friendly. Overall, this software is a blessing.
Cons
Customer support can do better than they are currently.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Jackson L
Manager, 2-10 employees employees
Oct 30, 2020
Good product, great functions
Good product, great functions
Pros
Each system integrates very nicely with Clinicient. Reporting and billing are the two features that are our absolute favorites.
Cons
My major concern with Clinicient/Insight is the frequency of glitches or system going down.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Jessica G
Patient and Provider Relations, 11-50 employees employees
Oct 22, 2020
Love this software
Love this software
Pros
We have had a wonderful overall experience. Our personal favorite feature is customizable templates.
Cons
I wish they have an online patient portal.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Mike S
Physical therapist, 11-50 employees employees
Oct 22, 2020
I would recommend this software.
I would recommend this software.
Pros
It is very easy to use for anyone. The entire thing is seamlessly connected to everything from scheduling appointments to doing billing; everything is connected and can be done within minutes.
Cons
I wish they would soon introduce a wait-list feature which is something I think it lacks.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Amy
Kona Rehab, 2-10 employees employees
Oct 22, 2020
OUTSTANDING
OUTSTANDING
Pros
My experience with Clinicient has been nothing but great. Faxing, Documentation, billing, everything is so easy with this EHR software.
Cons
Goals update and creating discharge notes from existing last daily notes.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Vyoma P
PT, onsite lead, 2-10 employees employees
Oct 22, 2020
positive experience
positive experience
Pros
It can be fully integrated with the billing software which makes things so much easier for you and your practice. Managing everything is a dream.
Cons
Sometimes the system will have issues and not run properly which can be very frustrating.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Ellen
Progressive Therapy, 11-50 employees employees
Oct 21, 2020
Terrible software all around.
Terrible software all around.
Pros
It was good to be able to switch to a paperless office and the notes option was also quite helpful but that is it.
Cons
It was so slow that I was at my wits end most of the time. The documentation process was made unnecessarily longer.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
4
Catherine
Avid Physical Therapy, 201-500 employees employees
Oct 14, 2020
Effective
Effective
Pros
it allows us to run reports.
Cons
lots of connectivity issues.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Kayanna
Advanced Physical Therapy, 201-500 employees employees
Oct 13, 2020
Not a single good thing to say.
Not a single good thing to say.
Pros
Honestly, you would think software updates would be positive but no in this case. It has become even less stable!
Cons
I have spent the last three years fixing the mistakes this software has causes us! I feel like I am a full time billing liaison at this point. The company provides no support at all either.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
2
Wenonalani
JPT, 2-10 employees employees
Sep 03, 2020
Incredibly frustrating.
Incredibly frustrating.
Pros
It helped us switch over from paper.
Cons
It was very slow and made patient information documenting a nightmare.
Ease of use
3
Value for money
4
Customer Support
3
Functionality
4
Catherine
Avid Physical Therapy, 201-500 employees employees
Sep 02, 2020
Unstable.
Unstable.
Pros
Honestly, I cannot say I enjoyed anything about this software because of how unstable it proved to be and really had me on edge the entire time!
Cons
They tried to expand too fast and I think that is where they had their downfall. Their customer service is tragic now as well.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Wenonalani
JPT, 2-10 employees employees
Feb 19, 2020
Effective
Effective
Pros
Clinicient is a great tool, it helps me see my schedule at a glance and it allows me to run a lot of reports. It does most of what I want at a very competitive price, which is amazing.
Cons
It takes a lot of time to run on the server. We also face connectivity issues with it. I would like to see it go web-based.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Kayanna
Advanced Physical Therapy, 201-500 employees employees
Dec 15, 2019
Filters
Recommend Clinicient for solid features, price point, good customer service for speech therapy clinics
Recommend Clinicient for solid features, price point, good customer service for speech therapy clinics
Pros
There aren’t many EMRs for speech therapy centers around; we were lucky to come across Clinicient via a speech specialist’s recommendation. The patient progress tracking feature and billing service are amazing.
Cons
Takes a bit of hands-on experience to get used to - but worth the effort (our practice is better off now).
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Jerry H. Briggs
Speech Miracles, WA, Head Count: 25 employees
Apr 05, 2023
Patient Analytics are better than the rest
Patient Analytics are better than the rest
Pros
We’ve been using Insight to great reviews from our rehab doctors for the last six months. Patient charting, history, and analytics (especially the dashboard where you get to see improvements and worsening client conditions at a glance) are the best features.
Cons
Not suitable if you want a lot of advanced, granular, customizations in your reports. We do need to rely on Google Docs/Sheets in such cases.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Rihanna J. Santez
St. Mary’s Substance Rehab, TN, 11-15 employees
Feb 14, 2023
Clinicient has greatly streamlined my practice workflow; needs more customization!
Clinicient has greatly streamlined my practice workflow; needs more customization!
Pros
I love the fact that Clinicient combines powerful reporting and billing features – allowing me to track how my practice is performing/individual skin residents are faring.
Cons
The vendor needs to add more customization features to the subscription. We tend to run things a little differently up here in NC; default templates quickly run out of favor when you’re dealing with patients presenting with a wild array of symptoms.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Abe R. Patrick
The Skin Doctors, NC, Head-Count: 20-25 employees
Jan 09, 2023
I am IMPRESSED
I am IMPRESSED
Pros
This software has made every single thing so easy for us as it is an all-in-one software. From scheduling to tasks like billing, Clinicient has made everything so easy and straightforward.
Cons
The customer care side of things can be tidy, but besides that, I love how amazing this software is.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Justin C
PT, owner, 11-50 employees employees
Nov 25, 2022
Review
Review
Pros
Overall, using Insight EMR was a positive experience. It was most helpful to work with our account manager on a monthly basis. The practice manager would find the monthly management reports very beneficial. With the billing software, the EMR system is fully implemented. Full integration of records and billing systems makes it more effective for billing.
Cons
There are times when the system doesnt run smoothly despite having fast internet connections thus causing a lag in the workflow.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Ellen
Progressive Therapy, 11-50 employees employees
Oct 17, 2022
Integrated System with Some Integration Challenges
Integrated System with Some Integration Challenges
Pros
Our experience with the software was mostly positive as it offered an integrated solution for scheduling, EMR, and billing options within a single system.
Cons
We encountered difficulties while trying to integrate the system with our existing billing software used across multiple practices. Despite seeking support from InsightEMR, the integration issues persisted, hindering seamless collaboration between the two systems.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Anonymous
N/A, 2-10 employees employees
Sep 30, 2022
Effective solution!
Effective solution!
Pros
It helps us create reports and run everything according to our customization. The software is web-based and easily accessible from anywhere.
Cons
We have to wait for the server to refresh at times which decreases the workflow.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Kayyana
Advanced Physical Therapy, 100-499 employees
Sep 28, 2022
Review
Review
Pros
The customer support is amazing. The system itself is quite easy to learn and use for a novice as well. It is easy to track the patient load. Reviewing the appointment schedule and notes is quite easy to do. The system is great.
Cons
It has a learning curve but what software does? At times it gets hard to obtain the reports that we need, it usually is there, but it takes time to find your way through hence kind of diminishing the productivity.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Sally
BRPT Lake Rehab, 51-200 employees employees
Sep 09, 2022
Satisfied user
Satisfied user
Pros
Insight EMR and Billing by Clinicient Software has helped us switch from paper to electronic records. They allow us to take notes and there are therapy-specific templates.
Cons
It becomes slow when a lot of users are logged on at the same time.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Catherine
Avid Physical Therapy, 100-499 employees
Jul 10, 2022
Happy customer
Happy customer
Pros
We use this software a lot for Reporting and charting. They have excellent tools for both which makes our work so simple and efficient. Super impressive work.
Cons
Nothing major. Highly recommended software.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Luzmary c
Executive Assistant To Chief Executive Officer, 11-50 employees employees
Jun 06, 2022
Highly recommended
Highly recommended
Pros
I recommend this for anyone starting with their billing system.
Cons
None whatsoever for me.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Pam R.
Medical Practice, 100-499 employees
May 31, 2022
Great Learning Curve
Great Learning Curve
Pros
Planning is very straightforward. It is good that you can fax notes straight from EMR. They have an internet platform that can be used when not within the clinic, in spite of the fact that it isnt comparable to your desktop app at all.
Cons
I feel like a few features that appeared in the demo are not really a portion of the program unless you pay more. Fair enough.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Dean
MBJ, 100-499 employees
May 31, 2022
Good option
Good option
Pros
Insight EMR and Billing by Clinicient Software have plenty of features and are all decent.
Cons
the user interface could be better but overall, it is good software.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Nathan
Advanced Family Eye Care, 11-50 employees employees
May 29, 2022
Great EMR all around
Great EMR all around
Pros
The software helps with documentation, scheduling, and billing. It is compliant with all the other software. It is interoperable and it helps a lot.
Cons
There are no cons in the software but the customization of formatting is unavailable and it makes things a bit harder to manuver.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Jennifer
PT Works, 10-49 employees
May 25, 2022
Big learning curve
Big learning curve
Pros
What I like the most is that this software has made scheduling pretty easy for me.
Cons
Some of the features shown in the demo seem to not be the part of the software in reality, or maybe they are yet to update things. Either way, I expected a bit more.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Deann C.
Hospital & Health Care, 100-499 employees
May 23, 2022
We are satisfied
We are satisfied
Pros
It helps us navigate through all the files with ease. We can integrate clinical software and add billing details too. Our practice has grown to triple its size ever since we began using Clinicient and it is on the rise.
Cons
No cons.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Ernie
BSR Physical Therapy, 10-49 employees
May 10, 2022
Dependable software
Dependable software
Pros
Its updates are automated so you dont have to keep updating it manually. All issues get fixed right away.
Cons
Having to re-enter password again and again can get annoying, but it makes hacking a lesser threat.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Jenny R.
Health, Wellness and Fitness, 2-9 employees
Apr 21, 2022
Its a lifesaver
Its a lifesaver
Pros
This software allows all the therapists at work to keep their workflow pretty seamless.
Cons
A more efficient notification system would make things easier.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Theresa B.
Health, Wellness and Fitness, 10-49 employees
Apr 18, 2022
3 years of bliss
3 years of bliss
Pros
I am happy with the overall performance of the software. The software team has done an excellent job. The quality of documentation and other features is mind-blowing and goes beyond expectations. The system is reliable for billing as well.
Cons
Sometimes we experience downtime for the software but doesnt happen very often, besides that, nothing else.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Darren
Envision Sport Physical Therapy and Pilates, 10-49 employees
Apr 10, 2022
3 years of using clinicient
3 years of using clinicient
Pros
Being a user of this software for 3 years, I have seen immense growth and betterment of this system. It is very efficient which is why it is still our go to software.
Cons
We were expecting a patient portal but so far that hasnt arrived yet.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Darrin Y.
Health, Wellness and Fitness, 10-49 employees
Apr 01, 2022
Review
Review
Pros
It is very easy to make reports and schedules.
Cons
There are some issues with lagging that are sometimes too much to handle.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Lauren V.
Medical Practice, 100-499 employees
Mar 28, 2022
Clinicient review
Clinicient review
Pros
Billing is super efficient with the integrated system.
Cons
Speed is a bit slow.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Ellen H.
Hospital and health care , 10-49 employees
Mar 10, 2022
Great decision of our small clinic
Great decision of our small clinic
Pros
It is a great software that I recommend to all my friends in practice.
Cons
Could do with some additional features.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Amy H.
Hospital and health care, 2-9 employees
Mar 10, 2022
Practical for physical therapists
Practical for physical therapists
Pros
We paid for the training and they delivered a great presentation with a hands-on component. It can be customized for each therapist according to their goals.
Cons
Technical support is not easy to get a hold of.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
6
Paula
Class Inc, 2-9 employees
May 07, 2021
Best decision for a small clinic!
Best decision for a small clinic!
Pros
It is so simple but robust. We can easily navigate the system. They personalized it for our small clinic and the customer support is always available.
Cons
The scheduling should include a wait list too.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Amy
Kona Rehab, 2-9 employees
Apr 14, 2021
Long training period
Long training period
Pros
Insight makes scheduling very easy. You can access it online and there is no need to install the software.
Cons
The team was very helpful but it has a long learning curve and takes a lot of time to get used to. Many of the features are premium and have additional costs.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Deann
MBJ, 50-99 employees
Apr 01, 2021
Clinicient is incredible
Clinicient is incredible
Pros
you cannot only be able to see your plan for the day but the week too. Month, and as distant as the plan is set for in development.
Cons
I truly dont have any loathes with this app. I will say when I begin with getting the overhaul, it was befuddling to examined.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Jess
Individual and Family Services, 500-999 employees
Mar 05, 2021
Easy to use and does the job well
Easy to use and does the job well
Pros
Scheduling appointments is really easy. You can directly fax notes from the EMR. It also contains an online platform that you can use when not at the office.
Cons
The software has glitches sometimes. It also contains a big learning curve so it takes a long time to understand and get used to it but regarding the glitches, the team is fully trying to make it better.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Dean
Hospital and Health Care, 100-499 employees
Mar 02, 2021
A very efficient software
A very efficient software
Pros
It helps me in a way that I can view my reports and schedule in a really short time.
Cons
There is a connectivity problem that makes me wait for a huge span of time.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Kayanna
Health, Wellness and Fitness, 100-499 employees
Feb 26, 2021
User-Friendly Scheduling with Some Limitations
User-Friendly Scheduling with Some Limitations
Pros
The scheduling feature of this software is user-friendly and straightforward. We appreciated the convenience of faxing notes directly from the EMR. The availability of an online platform was useful for off-site work, although it differed significantly from the desktop app. Additionally, the on-site support team was very helpful during our transition to this system.
Cons
We were disappointed to find that some features showcased during the demo were not included in the base program, requiring additional payments, which were not initially communicated to us. One such feature was the ability to email patients a Home Exercise Program (HEP). Learning the software demands patience and practice, as it can be time-consuming. Customizing notes proved to be more complex than expected. Our clinic also experienced issues with certain sections of notes being unexpectedly deleted.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Deann
Hospital & Health Care, 51-200 employees employees
Dec 14, 2020
It is very customizable
It is very customizable
Pros
You can easily add new templates and other things anew which is very convenient.
Cons
The changes you want to make have to be done from scratch since there is no undo button thus you have to be VERY careful.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Nichole
Creative Rehab, 2-10 employees employees
Nov 19, 2020
Not a bad option as far as EMRs go.
Not a bad option as far as EMRs go.
Pros
I love that I can do everything so quickly and take a look at my schedule immediately.
Cons
Sometimes it wont connect and the servers are down which can be a nightmare.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Kayanna
Advanced Physical Therapy, 201-500 employees employees
Nov 18, 2020
Very efficient
Very efficient
Pros
The reporting for this software is great and makes things quite efficient at our practice.
Cons
honestly, we have no complaints about this software.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Scott
Progressive Rehabilitation Associates, LLC, 51-200 employees employees
Nov 12, 2020
Keeps track of every single thing.
Keeps track of every single thing.
Pros
The reporting feature is great and tracks everything you do. The updates are automatic and new features are constantly being added.
Cons
The security is great but I dont like always having to enter a password.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Jenny
Premier Physical Therapy, 11-50 employees employees
Nov 12, 2020
Not very aesthetically pleasing but a good option nonetheless.
Not very aesthetically pleasing but a good option nonetheless.
Pros
This software has a lot of great features that can help you in terms of managing your practice and they all connect with one another so that is great.
Cons
The user interface is not very pleasing to look at if I am being honest.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Nathan
Advanced Family Eye Care, 11-50 employees employees
Nov 12, 2020
It is very easy to learn to use.
It is very easy to learn to use.
Pros
Very easy to review your patient schedules and workloads. We can track everything due to the reporting.
Cons
Sometimes finding the report you need is very hard and is like looking for a needle in a haystack.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Sally
BRPT Lake Rehab, 51-200 employees employees
Nov 11, 2020
Good software
Good software
Pros
The customer service is too good. Even when I have the slightest issue, they responded right away and fixed my problem. I am a happy customer.
Cons
It can be slightly difficult to use.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Helen F
Physician, 11-50 employees employees
Nov 03, 2020
Brilliant software
Brilliant software
Pros
I have been using this software for a while now and I couldnt be happier. This software is a complete blessing. Billing and reporting have become very easy and fast now.
Cons
Not anything major that I can point out.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Laydon
Physician, 11-50 employees employees
Oct 31, 2020
Great software
Great software
Pros
Features are extremely useful and professional. The interface is very user friendly. Overall, this software is a blessing.
Cons
Customer support can do better than they are currently.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Jackson L
Manager, 2-10 employees employees
Oct 30, 2020
Good product, great functions
Good product, great functions
Pros
Each system integrates very nicely with Clinicient. Reporting and billing are the two features that are our absolute favorites.
Cons
My major concern with Clinicient/Insight is the frequency of glitches or system going down.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Jessica G
Patient and Provider Relations, 11-50 employees employees
Oct 22, 2020
Love this software
Love this software
Pros
We have had a wonderful overall experience. Our personal favorite feature is customizable templates.
Cons
I wish they have an online patient portal.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Mike S
Physical therapist, 11-50 employees employees
Oct 22, 2020
I would recommend this software.
I would recommend this software.
Pros
It is very easy to use for anyone. The entire thing is seamlessly connected to everything from scheduling appointments to doing billing; everything is connected and can be done within minutes.
Cons
I wish they would soon introduce a wait-list feature which is something I think it lacks.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Amy
Kona Rehab, 2-10 employees employees
Oct 22, 2020
OUTSTANDING
OUTSTANDING
Pros
My experience with Clinicient has been nothing but great. Faxing, Documentation, billing, everything is so easy with this EHR software.
Cons
Goals update and creating discharge notes from existing last daily notes.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Vyoma P
PT, onsite lead, 2-10 employees employees
Oct 22, 2020
positive experience
positive experience
Pros
It can be fully integrated with the billing software which makes things so much easier for you and your practice. Managing everything is a dream.
Cons
Sometimes the system will have issues and not run properly which can be very frustrating.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Ellen
Progressive Therapy, 11-50 employees employees
Oct 21, 2020
Terrible software all around.
Terrible software all around.
Pros
It was good to be able to switch to a paperless office and the notes option was also quite helpful but that is it.
Cons
It was so slow that I was at my wits end most of the time. The documentation process was made unnecessarily longer.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
4
Catherine
Avid Physical Therapy, 201-500 employees employees
Oct 14, 2020
Effective
Effective
Pros
it allows us to run reports.
Cons
lots of connectivity issues.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Kayanna
Advanced Physical Therapy, 201-500 employees employees
Oct 13, 2020
Not a single good thing to say.
Not a single good thing to say.
Pros
Honestly, you would think software updates would be positive but no in this case. It has become even less stable!
Cons
I have spent the last three years fixing the mistakes this software has causes us! I feel like I am a full time billing liaison at this point. The company provides no support at all either.
Ease of use
4
Value for money
2
Customer Support
3
Functionality
2
Wenonalani
JPT, 2-10 employees employees
Sep 03, 2020
Incredibly frustrating.
Incredibly frustrating.
Pros
It helped us switch over from paper.
Cons
It was very slow and made patient information documenting a nightmare.
Ease of use
3
Value for money
4
Customer Support
3
Functionality
4
Catherine
Avid Physical Therapy, 201-500 employees employees
Sep 02, 2020
Unstable.
Unstable.
Pros
Honestly, I cannot say I enjoyed anything about this software because of how unstable it proved to be and really had me on edge the entire time!
Cons
They tried to expand too fast and I think that is where they had their downfall. Their customer service is tragic now as well.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Wenonalani
JPT, 2-10 employees employees
Feb 19, 2020
Effective
Effective
Pros
Clinicient is a great tool, it helps me see my schedule at a glance and it allows me to run a lot of reports. It does most of what I want at a very competitive price, which is amazing.
Cons
It takes a lot of time to run on the server. We also face connectivity issues with it. I would like to see it go web-based.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Kayanna
Advanced Physical Therapy, 201-500 employees employees
Dec 15, 2019