Insight Software Reviews

Pros

My experience with Clinicient has been nothing but great. Faxing, Documentation, billing, everything is so easy with this EHR software.

Cons

Goals update and creating discharge notes from existing last daily notes.

Pros

It can be fully integrated with the billing software which makes things so much easier for you and your practice. Managing everything is a dream.

Cons

Sometimes the system will have issues and not run properly which can be very frustrating.

Pros

It was good to be able to switch to a paperless office and the notes option was also quite helpful but that is it.

Cons

It was so slow that I was at my wits end most of the time. The documentation process was made unnecessarily longer.

Pros

it allows us to run reports.

Cons

lots of connectivity issues.

Pros

Honestly, you would think software updates would be positive but no in this case. It has become even less stable!

Cons

I have spent the last three years fixing the mistakes this software has causes us! I feel like I am a full time billing liaison at this point. The company provides no support at all either.

Pros

Honestly, I cannot say I enjoyed anything about this software because of how unstable it proved to be and really had me on edge the entire time!

Cons

They tried to expand too fast and I think that is where they had their downfall. Their customer service is tragic now as well.

Pros

Clinicient is a great tool, it helps me see my schedule at a glance and it allows me to run a lot of reports. It does most of what I want at a very competitive price, which is amazing.

Cons

It takes a lot of time to run on the server. We also face connectivity issues with it. I would like to see it go web-based.

Pros

“It minimizes the complication of everything from Medicare to modifiers, and it just allows us to treat.”

Cons

no complaints

Pros

I like how easy it is to add new exercises, tests, and templates. It has many great options for customization as well.

Cons

It has connectivity issues or some errors at times. There isn’t any undo button.

Pros

I have been using Clinicient for over three years, and overall, I'm satisfied with the service. The reports are very comprehensive and provide extensive data on the quality of care. The billing process is fairly good, though we occasionally face timely filing denials this does not happen often, but it does occur. Sometimes the support is excellent, while other times it can be lacking, but overall, the experience is positive. The system is reliable with very few outages.

Cons

When we first signed up three years ago, we were promised several features, such as a patient portal within 3 to 6 months. Three years later, there is still no patient portal. They also mentioned working on merchant services when we signed up, but that has not materialized either. We also signed up with Keet Health for patient retention and MIPS, but Keet Health has been extremely disappointing. I would not recommend using Keet Health.

Pros

The quality of my workers reporting has increased, and the method of scrubbing has kept denials minimal. Overall, we are very happy to choose insight. Total Insights billing aspect has made a huge difference in our AR turnaround time, offering an in-depth insight into the strengths and weaknesses of our client, and helping us move forward with a more oriented business plan.

Cons

The program can be glitchy and needs reboots from time to time. A waiting list would be attached to the schedule section for the front office.

Pros

The scrubbing feature is great. It is easy to bill and file claims. It does a good job of filing claims and screening them for errors.

Cons

Sometimes the ERA doesnt come through. Then I need to contact the provider of code and get them to identify the eras. Often, its hard to fix any thing.

Pros

I can open or sign into the program multiple times, allowing me to have the schedule and patient charts open simultaneously or even multiple schedules from different office locations. All prescription, authorization and case information is conveniently located in the patients chart, so I do not need to open multiple windows to find anything this is fantastic! Adding attachments is also very easy; I can do it from either the schedule or the patients chart. Scheduling patients is simple too; I just need to "copy" and "paste" the appointment. The schedule can handle appointments months in advance, so patients often have their appointments set for the entire month! I can text or email appointment updates from the system, which patients really like. There is a sidebar in the schedule view that provides a preview of notes, insurance information, referral details, etc., but it doesn't show private information like date of birth for HIPAA compliance. It also saves all my work when I close the program.

Cons

The software can be slow at times, but overall it is excellent. Its much more secure than other internet-based software I have used in the past for my job.

Pros

It is easy to use. It helps in making the therapists evaluations efficient and thorough. It is a great help when it comes to billing and insurance management.

Cons

It is a bit complicated to combine body parts in evaluation.

Pros

Other systems that we’ve used were always complex or difficult to implement, But, with this software everything seems so easy to do and you get things done in an effortless way. The training never stops and is excellent. The support always responds in time and is excellent as well. The templates are easy to customize and are very nice. Whenever a change comes within the technology world they quickly implement it. The system is run by PT’s who have been clinicians, so they have built something that is according to our needs and they understand what we require and what our issues are.

Cons

Not much, but I would like to say that we have to do large amounts of free text documentation which doesn’t really feel great. The word processing program is obsolete, as it doesn’t learn anything at all.

Pros

We are very much satisfied with this product and the way it helped us navigate and solve our problems that we faced within the healthcare landscape. We like the reporting feature of this software, it is excellent. It is easily integrated with the clinical and billing software. Due to this software, we have tripled the size of our practice within 7 years. Mind blowing? I know!

Cons

Just a few glitches here and there sometimes occur which are easily noticed, and another thing that I would like to mention is that it does not integrate with our outcomes tracking software, and it would be more amazing if they could make this happen for us.

Pros

This program definitely provides everything needed to run a business efficiently. It tracks everything required from the front office to therapists and billing. Clinicient keeps up with current trends in the therapy field and the political landscape, ensuring their clients are well-informed to advance their business.

Cons

I do not really have any cons to mention about this program.

Pros

It is a great product, helped us with collections, scheduling, documenting, and billing. The system has been great overall. It is easy to use, and is insurance compliant, the system is also interoperable for all staff and any department. It helps us give the best patient experience. It is a good product for any use.

Cons

There are a few of it that I would like to mention, the passing compliant participation is not clear. And if you have a specific need then the product update and use could be a problem for you.

Pros

This is an outstanding software, and my experience with it has been wonderful and fruitful. Faxing things are easy and just a click away. The weekly emails are great and very informative about clinic performance and current business environment. It is very user-friendly for each and everyone for new graduates and also experienced therapists.

Cons

The features or functionalities that I don’t like about this software are the goals update and also the creating discharge notes from existing last daily note.

Pros

We have 15 therapists in our clinic, but for us this product has been a lifesaver. Everything works seamless within this product like keeping track of schedule, clinical notes and billing. Whenever we face an issue the customer support has always been there for us to help us solve it. This product offers a portal as well which is super amazing as you can make contact with other users, access training and support with it.

Cons

The thing that I don’t like about the system is that whenever we format the notes and all, the formatting never stays, it disappears, and when we have to resend a fax, we have to reformat it all over again. I would also like the product to add a notification or pop up feature so that whenever a patient checks in the notification would be given to the therapist.