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softwareClinicSense Reviews
16 Reviews
Overall Rating
4.9
16 Reviews
Rating Distribution
5
(14)
4
(2)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.9
16 Reviews
Rating Distribution
5
(14)
4
(2)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Strelined Booking and Online Payment
Strelined Booking and Online Payment
Pros
The software allows my clients to conveniently book their appointments and make online payments in advance. This strelined process has greatly improved the efficiency of my business operations.
Cons
The only improvement I would suggest is the availability of an option to adjust client forms or consent forms on the mobile website. Aside from this minor limitation, I find everything else about the software to be excellent and user-friendly.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Gladys
Health, Wellness and Fitness, 1 employee employees
Jul 28, 2023
User-Friendly with Excellent Customer Support
User-Friendly with Excellent Customer Support
Pros
I find the software easy to navigate, and I was able to quickly grasp its various features. The customer support provided is top-notch, with prompt and efficient assistance whenever needed.
Cons
Some of the health forms can be challenging to fill out online, which can cause a slight inconvenience for both me and my clients. However, this minor issue doesnt overshadow the overall positive experience with the software.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Hollie
Alternative Medicine, 1 employee employees
Jul 23, 2023
Convenient and Effective Appointment Management
Convenient and Effective Appointment Management
Pros
As a solo practitioner, I find it incredibly convenient for my clients to easily select their preferred day and time for appointments. The reminder feature is also helpful in ensuring they dont miss their scheduled sessions. Additionally, I appreciate the capability of the software to handle payment transactions for the services I provide.
Cons
Unfortunately, the software lacks the ability to keep a record of gift cards, and it also doesnt track the remaining value from my clients services. These functionalities would greatly enhance the overall experience.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Judy
Health, Wellness and Fitness, 1 employee employees
Jul 22, 2023
Straightforward and User-Friendly Experience
Straightforward and User-Friendly Experience
Pros
I impressed with how straightforward and user-friendly the software is. It doesnt take much time to learn and navigate its features. Furthermore, the customer service provided by the company is truly awesome, always ready to assist and address any concerns.
Cons
To be honest, I have had nothing but positive experiences with the software. I havent come across any cons or drawbacks that would hinder my satisfaction with the product.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Krista
Hospital & Health Care, 1 employee employees
Jul 08, 2023
Trustworthy Customer Service and Comprehensive
Trustworthy Customer Service and Comprehensive
Pros
From the beginning, the customer service provided by Clinic Sense has been outstanding, earning my trust. They are consistently responsive and dedicated to continually improving their product. The overall look of the software is clean and professional, creating a sense of trust and reliability for my clients. The integration of SOAP notes, intake forms, and memos linked to the booking software and payment processing has made my work easier and more effective. It truly offers an all-in-one solution. The marketing features, such as the Google Reviews Booster and Availability cpaigns, have had a significant positive impact on my business.
Cons
The only downside I have encountered is the performance of the app. It frequently logs me out, which is inconvenient. Moreover, I have stopped receiving notifications of booked or changed appointments, despite having notifications turned on. Addressing these issues would greatly improve the overall experience.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Molly
Health, Wellness and Fitness, 1 employee employees
Jun 29, 2023
Easy Setup and Convenient Online Booking
Easy Setup and Convenient Online Booking
Pros
Setting up the software was a breeze, and I had it up and running within a day. The convenience of online booking for my clients is a major advantage. Additionally, the customer support provided by the te has been consistently helpful and responsive.
Cons
Regarding online booking, I do wish that the "Show other times" option could be more visible. Some of my clients have difficulty finding it, which causes minor confusion. However, any issues I have encountered were successfully resolved by the support te.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Erika
Health, Wellness and Fitness, 1 employee employees
Jun 26, 2023
Outstanding Customer Support and Versatility
Outstanding Customer Support and Versatility
Pros
What stands out the most for me is the exceptional level of customer support provided by Clinic Sense. I have never encountered such high-quality assistance in any other business. Their support te responds quickly and courteously, often sending personalized how-to videos to help me navigate any issues. I even had a direct phone call to address a specific question, and the problem was resolved promptly. The customer support te truly deserves high praise.
Cons
I honestly cant think of anything negative to say. Traditional pen and paper scheduling just doesnt meet my needs, and Clinic Sense fulfills all my requirements.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Beth
Health, Wellness and Fitness, 1 employee employees
Jun 23, 2023
Health, Wellness and Fitness
Health, Wellness and Fitness
Pros
Implementing Clinic Sense was a smooth and easy process. I had it up and running within a day, and the cost is reasonable. The support provided by the te has been awesome, always responsive and helpful.
Cons
One area that could be improved is the forwarding of client details in the confirmation email. Currently, the email doesnt include phone or email information, requiring me to open the app to access these details. Additionally, the online app tends to be slow, which can be a bit frustrating.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Grace
Health, Wellness and Fitness, 1 employee employees
Jun 22, 2023
Exceptional Software and Support
Exceptional Software and Support
Pros
I cannot praise this software enough. It has exceeded my expectations in every aspect. The customer service te goes above and beyond, providing personalized videos to assist with any queries. The availability of different SOAP notes and customizable treatment forms is a great advantage. I also appreciate the ability to personalize my website for online bookings. Recently, I added the option for clients to buy gift certificates, which has been a wonderful addition.
Cons
Honestly, I cannot think of anything that comes to mind as a drawback. If there are any missing features, I confident that the te is already working on adding them.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Tasha
Medical Practice, 1 employee employees
Jun 18, 2023
Ideal for Massage Industry with Email Integration
Ideal for Massage Industry with Email Integration
Pros
This software serves the massage industry exceptionally well. I particularly love the integrated email options, as they help me maintain a full schedule. The ability to send personalized communications is a great advantage.
Cons
One improvement I would suggest is the addition of a class or event scheduling option. It would be beneficial to have the ability for multiple clients to sign up for the se class or event simultaneously.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Erica
Health, Wellness and Fitness, 1 employee employees
Jun 18, 2023
User-Friendly with Exciting Upcoming Features
User-Friendly with Exciting Upcoming Features
Pros
The software is incredibly easy to use, and I was able to learn its functionalities quickly. The customer service is prompt and provides quality communication. I also appreciate the roadmap of upcoming features, giving me something to look forward to. Additionally, the clean design of both the app and desktop site adds to the overall positive experience.
Cons
My only wish is for the software to offer a package treatment option for direct purchase. However, the customer service te has assured me that they are actively working on implementing this feature, and it will be released soon.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Whitney
Health, Wellness and Fitness, 1 employee employees
Jun 17, 2023
All-in-One Solution with Great CRM Capabilities
All-in-One Solution with Great CRM Capabilities
Pros
One of the aspects I enjoy about the software is its integration of CRM capabilities. Having all my forms, SOAP notes, scheduling, and more in one place is incredibly convenient. It provides a comprehensive solution that meets all my needs.
Cons
If theres one area for improvement, it would be to have more customization options within the CRM aspect. It would be beneficial to track when specific individuals receive emails, set reminders for specific communications, or save drafts for personalized check-in emails. Adding more flexibility in this area would further enhance the softwares functionality.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Michael
Health, Wellness and Fitness, 1 employee employees
Jun 12, 2023
Comprehensive and Effective Appointment Management
Comprehensive and Effective Appointment Management
Pros
The software offers a wide range of features that greatly contribute to efficient appointment management. Online scheduling, appointment reminders, client history forms, customizable treatment forms, email marketing, and business reports are just a few exples. It provides a comprehensive solution for managing my practice effectively.
Cons
There are a few minor limitations, such as the lack of a search function to find a specific patients appointment in the calendar and some distortion of uploaded images in marketing emails. Additionally, the software currently doesnt provide text reminders for the UK. However, these limitations do not significantly impact the overall positive experience with the software.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Yusuf
Alternative Medicine, 2-10 employees employees
Jun 08, 2023
Excellent Online Booking and Marketing Strategy
Excellent Online Booking and Marketing Strategy
Pros
The ability to book appointments online, send email reminders, and manage consent forms and medical records are excellent features of the software. Additionally, it offers valuable support for implementing an effective marketing strategy.
Cons
One limitation I encountered is the softwares restriction to use only with one location. As I operate from two locations, this can be slightly inconvenient. However, considering the overall benefits and functionality, this limitation does not overshadow the positive aspects of the software
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Jennifer
Health, Wellness and Fitness, 2-10 employees employees
Jun 02, 2023
User-Friendly and Fairly Priced Progr
User-Friendly and Fairly Priced Progr
Pros
The softwares ease of use and reasonable pricing make it an attractive option. It provides a user-friendly experience, and the cost is fair considering the progrs features and functionalities.
Cons
Improvements I would suggest include easier online customer service and the option to block off months or weeks at a time instead of having to do it day by day. These enhancements would further enhance the softwares efficiency and user experience.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Nathalie
Hospital & Health Care, 1 employee employees
Jun 01, 2023
Scheduling Convenience with Room for Improvement
Scheduling Convenience with Room for Improvement
Pros
I appreciate the convenience of the scheduling feature. Being able to book appointments up to a year in advance is beneficial for my business. Its worth mentioning that when selecting appointments every four weeks, it would be helpful if the software displayed conflicts more accurately.
Cons
One aspect I find challenging is that when clients need to start over with a blank history form annually, it can be frustrating for them to fill out all their medication, insurance, and surgical information again. It would be more efficient if they could simply add any necessary updates instead of starting from scratch.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Nicole
Health, Wellness and Fitness, 1 employee employees
Jun 01, 2023
Filters
Strelined Booking and Online Payment
Strelined Booking and Online Payment
Pros
The software allows my clients to conveniently book their appointments and make online payments in advance. This strelined process has greatly improved the efficiency of my business operations.
Cons
The only improvement I would suggest is the availability of an option to adjust client forms or consent forms on the mobile website. Aside from this minor limitation, I find everything else about the software to be excellent and user-friendly.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Gladys
Health, Wellness and Fitness, 1 employee employees
Jul 28, 2023
User-Friendly with Excellent Customer Support
User-Friendly with Excellent Customer Support
Pros
I find the software easy to navigate, and I was able to quickly grasp its various features. The customer support provided is top-notch, with prompt and efficient assistance whenever needed.
Cons
Some of the health forms can be challenging to fill out online, which can cause a slight inconvenience for both me and my clients. However, this minor issue doesnt overshadow the overall positive experience with the software.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Hollie
Alternative Medicine, 1 employee employees
Jul 23, 2023
Convenient and Effective Appointment Management
Convenient and Effective Appointment Management
Pros
As a solo practitioner, I find it incredibly convenient for my clients to easily select their preferred day and time for appointments. The reminder feature is also helpful in ensuring they dont miss their scheduled sessions. Additionally, I appreciate the capability of the software to handle payment transactions for the services I provide.
Cons
Unfortunately, the software lacks the ability to keep a record of gift cards, and it also doesnt track the remaining value from my clients services. These functionalities would greatly enhance the overall experience.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Judy
Health, Wellness and Fitness, 1 employee employees
Jul 22, 2023
Straightforward and User-Friendly Experience
Straightforward and User-Friendly Experience
Pros
I impressed with how straightforward and user-friendly the software is. It doesnt take much time to learn and navigate its features. Furthermore, the customer service provided by the company is truly awesome, always ready to assist and address any concerns.
Cons
To be honest, I have had nothing but positive experiences with the software. I havent come across any cons or drawbacks that would hinder my satisfaction with the product.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Krista
Hospital & Health Care, 1 employee employees
Jul 08, 2023
Trustworthy Customer Service and Comprehensive
Trustworthy Customer Service and Comprehensive
Pros
From the beginning, the customer service provided by Clinic Sense has been outstanding, earning my trust. They are consistently responsive and dedicated to continually improving their product. The overall look of the software is clean and professional, creating a sense of trust and reliability for my clients. The integration of SOAP notes, intake forms, and memos linked to the booking software and payment processing has made my work easier and more effective. It truly offers an all-in-one solution. The marketing features, such as the Google Reviews Booster and Availability cpaigns, have had a significant positive impact on my business.
Cons
The only downside I have encountered is the performance of the app. It frequently logs me out, which is inconvenient. Moreover, I have stopped receiving notifications of booked or changed appointments, despite having notifications turned on. Addressing these issues would greatly improve the overall experience.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Molly
Health, Wellness and Fitness, 1 employee employees
Jun 29, 2023
Easy Setup and Convenient Online Booking
Easy Setup and Convenient Online Booking
Pros
Setting up the software was a breeze, and I had it up and running within a day. The convenience of online booking for my clients is a major advantage. Additionally, the customer support provided by the te has been consistently helpful and responsive.
Cons
Regarding online booking, I do wish that the "Show other times" option could be more visible. Some of my clients have difficulty finding it, which causes minor confusion. However, any issues I have encountered were successfully resolved by the support te.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Erika
Health, Wellness and Fitness, 1 employee employees
Jun 26, 2023
Outstanding Customer Support and Versatility
Outstanding Customer Support and Versatility
Pros
What stands out the most for me is the exceptional level of customer support provided by Clinic Sense. I have never encountered such high-quality assistance in any other business. Their support te responds quickly and courteously, often sending personalized how-to videos to help me navigate any issues. I even had a direct phone call to address a specific question, and the problem was resolved promptly. The customer support te truly deserves high praise.
Cons
I honestly cant think of anything negative to say. Traditional pen and paper scheduling just doesnt meet my needs, and Clinic Sense fulfills all my requirements.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Beth
Health, Wellness and Fitness, 1 employee employees
Jun 23, 2023
Health, Wellness and Fitness
Health, Wellness and Fitness
Pros
Implementing Clinic Sense was a smooth and easy process. I had it up and running within a day, and the cost is reasonable. The support provided by the te has been awesome, always responsive and helpful.
Cons
One area that could be improved is the forwarding of client details in the confirmation email. Currently, the email doesnt include phone or email information, requiring me to open the app to access these details. Additionally, the online app tends to be slow, which can be a bit frustrating.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Grace
Health, Wellness and Fitness, 1 employee employees
Jun 22, 2023
Exceptional Software and Support
Exceptional Software and Support
Pros
I cannot praise this software enough. It has exceeded my expectations in every aspect. The customer service te goes above and beyond, providing personalized videos to assist with any queries. The availability of different SOAP notes and customizable treatment forms is a great advantage. I also appreciate the ability to personalize my website for online bookings. Recently, I added the option for clients to buy gift certificates, which has been a wonderful addition.
Cons
Honestly, I cannot think of anything that comes to mind as a drawback. If there are any missing features, I confident that the te is already working on adding them.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Tasha
Medical Practice, 1 employee employees
Jun 18, 2023
Ideal for Massage Industry with Email Integration
Ideal for Massage Industry with Email Integration
Pros
This software serves the massage industry exceptionally well. I particularly love the integrated email options, as they help me maintain a full schedule. The ability to send personalized communications is a great advantage.
Cons
One improvement I would suggest is the addition of a class or event scheduling option. It would be beneficial to have the ability for multiple clients to sign up for the se class or event simultaneously.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Erica
Health, Wellness and Fitness, 1 employee employees
Jun 18, 2023
User-Friendly with Exciting Upcoming Features
User-Friendly with Exciting Upcoming Features
Pros
The software is incredibly easy to use, and I was able to learn its functionalities quickly. The customer service is prompt and provides quality communication. I also appreciate the roadmap of upcoming features, giving me something to look forward to. Additionally, the clean design of both the app and desktop site adds to the overall positive experience.
Cons
My only wish is for the software to offer a package treatment option for direct purchase. However, the customer service te has assured me that they are actively working on implementing this feature, and it will be released soon.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Whitney
Health, Wellness and Fitness, 1 employee employees
Jun 17, 2023
All-in-One Solution with Great CRM Capabilities
All-in-One Solution with Great CRM Capabilities
Pros
One of the aspects I enjoy about the software is its integration of CRM capabilities. Having all my forms, SOAP notes, scheduling, and more in one place is incredibly convenient. It provides a comprehensive solution that meets all my needs.
Cons
If theres one area for improvement, it would be to have more customization options within the CRM aspect. It would be beneficial to track when specific individuals receive emails, set reminders for specific communications, or save drafts for personalized check-in emails. Adding more flexibility in this area would further enhance the softwares functionality.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Michael
Health, Wellness and Fitness, 1 employee employees
Jun 12, 2023
Comprehensive and Effective Appointment Management
Comprehensive and Effective Appointment Management
Pros
The software offers a wide range of features that greatly contribute to efficient appointment management. Online scheduling, appointment reminders, client history forms, customizable treatment forms, email marketing, and business reports are just a few exples. It provides a comprehensive solution for managing my practice effectively.
Cons
There are a few minor limitations, such as the lack of a search function to find a specific patients appointment in the calendar and some distortion of uploaded images in marketing emails. Additionally, the software currently doesnt provide text reminders for the UK. However, these limitations do not significantly impact the overall positive experience with the software.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Yusuf
Alternative Medicine, 2-10 employees employees
Jun 08, 2023
Excellent Online Booking and Marketing Strategy
Excellent Online Booking and Marketing Strategy
Pros
The ability to book appointments online, send email reminders, and manage consent forms and medical records are excellent features of the software. Additionally, it offers valuable support for implementing an effective marketing strategy.
Cons
One limitation I encountered is the softwares restriction to use only with one location. As I operate from two locations, this can be slightly inconvenient. However, considering the overall benefits and functionality, this limitation does not overshadow the positive aspects of the software
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Jennifer
Health, Wellness and Fitness, 2-10 employees employees
Jun 02, 2023
User-Friendly and Fairly Priced Progr
User-Friendly and Fairly Priced Progr
Pros
The softwares ease of use and reasonable pricing make it an attractive option. It provides a user-friendly experience, and the cost is fair considering the progrs features and functionalities.
Cons
Improvements I would suggest include easier online customer service and the option to block off months or weeks at a time instead of having to do it day by day. These enhancements would further enhance the softwares efficiency and user experience.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Nathalie
Hospital & Health Care, 1 employee employees
Jun 01, 2023
Scheduling Convenience with Room for Improvement
Scheduling Convenience with Room for Improvement
Pros
I appreciate the convenience of the scheduling feature. Being able to book appointments up to a year in advance is beneficial for my business. Its worth mentioning that when selecting appointments every four weeks, it would be helpful if the software displayed conflicts more accurately.
Cons
One aspect I find challenging is that when clients need to start over with a blank history form annually, it can be frustrating for them to fill out all their medication, insurance, and surgical information again. It would be more efficient if they could simply add any necessary updates instead of starting from scratch.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Nicole
Health, Wellness and Fitness, 1 employee employees
Jun 01, 2023