ClinicSense software Reviews
47 Review(s)
softwareOverall Rating
4.8
47 Review(s)
Rating Distribution
5
(39)
4
(7)
3
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.8
47 Review(s)
Rating Distribution
5
(39)
4
(7)
3
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
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Well-rounded
Well-rounded
Pros
It is very user-friendly and meets most of my requirements.
Cons
I find that some marketing campaigns have not have enough customization options.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Mark
Not Specified, 1-10 employees
Less than 6 months
July 2024
BCMT review
BCMT review
Pros
ClinicSense ease of use and its aesthetic appeal, as well as its accessibility is something I like the most.
Cons
I would love to have the ability to restrict certain patients from booking online. It would be ideal to request credit card information from patients when they self-book and charge them after the appointment. More scheduling options and flexibility are needed.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Manal
Medical Practice, 1-10 employees
More than a year
July 2024
Do Not Recommend
Do Not Recommend
Pros
The only positive aspect of ClinicSense for us was the elimination of the need for a physical appointment book in the office.
Cons
This booking system frequently frustrates us with numerous glitches and issues. Modalities saved for a practitioner often disappear, and schedules shown to clients differ from whats on the books. Also it is challenging to get help during weekends.
Ease of use
3
Value for money
5
Customer Support
3
Functionality
2
Rebekkah
Medical Practice, 1-10 employees
More than a year
July 2024
just some honest thoughts...
just some honest thoughts...
Pros
The platform is so easy to use. It is not just a website, its a scheduling app that is focused and functional. It excels at its intended purpose! It's intuitive, direct and well-organized, offering all the necessary options to streamline and organize business and client information. The reports are impressive, and the marketing section provides detailed tools essential for a successful business. There's no unnecessary embellishment to mask shortcomings in services.
Cons
Only a couple of things come to mind, though I may be nitpicking... Firstly, the overall look/theme could benefit from a slight refresh, yet I am starting to like its simplicity. Secondly, I am unsure about the cost whether it is reasonable or not...
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Phillip
Medical Practice, 1-10 employees
Less than 6 months
June 2024
Easy to use
Easy to use
Pros
The features are not complex but easy to use and provides all the necessary functions I require.
Cons
The app offers fewer functions compared to the web version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Not Specified, 1-10 employees
Less than 6 months
June 2024
Best marketing for your money
Best marketing for your money
Pros
Marketing features and the storage of all my information were particularly helpful.
Cons
Experienced glitches like having four clients show up at different times, leading to double bookings unnoticed by the secretary. A better fail-safe system is needed.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Priscilla
Alternative Medicine, 1-10 employees
Less than a year
June 2024
Best investment when starting my solo practice
Best investment when starting my solo practice
Pros
Integrating with Stripe for payments was incredibly simple (although they primarily promote Square, I encountered numerous issues with Square and switched to Stripe). The real-time scheduling capabilities are great and it offers everything I need in terms of marketing options, communications and SOAP notes/charting.
Cons
I have not encountered any issues so far. The customer support chats have been consistently excellent whenever I have needed assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grace
Medical Practice, 1-10 employees
Less than a year
June 2024
Love it overall
Love it overall
Pros
Having everything consolidated in one place (schedule, policies, SOAP notes, etc.) makes online scheduling easy for clients.
Cons
Clients find it challenging to cancel appointments if they have deleted the initial email. It would be helpful for clients to have an account to view all their appointments and the ability to drag appointments for adjustments instead of having to cancel and rebook. This would improve the user experience. Some features are a bit pricey, especially for a small business like mine where I operate alone!
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Emily
Medical Practice, 1-10 employees
Less than 6 months
June 2024
My point of review
My point of review
Pros
Setting up, navigating and customizing forms to suit your preferences is pretty easy and simple.
Cons
I am not certain about what I like the least about ClinicSense...
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chrissy
Hospital & Health Care, 1-10 employees
Less than a year
June 2024
THE Effectiveness of this Product
THE Effectiveness of this Product
Pros
It is the best as it is easy to use and easy to maintain. I can say it is self-sufficient.
Cons
Concerns about the software size during installation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Femi
Hospital & Health Care, 11-50 employees
Less than a year
June 2024
Clinic sense review
Clinic sense review
Pros
I truly like everything about it. It has provide to be beneficial for my massage business.
Cons
It is frustrating that I cannot specify the number of appointments I want in a day, leading to automatic closure of bookings after a certain limit is reached.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Alternative Medicine, 1-10 employees
Less than a year
May 2024
I made the switch years ago and won't ever look back!
I made the switch years ago and won't ever look back!
Pros
I love the user-friendliness of both the client and backend interfaces. The fact that the company listens to subscribers and tailors updates and features based on their needs is commendable.
Cons
The initial integration was stressful when transitioning from one CRM to another, but ClinicSense made it as seamless as possible.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Not Specified, 1-10 employees
More than a year
May 2024
ClinicSense
ClinicSense
Pros
They are continually seeking ways to enhance their services which is great
Cons
The inability to add pictures or paste flyers into the email newsletter template is a drawback.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Christine
Alternative Medicine, 1-10 employees
More than a year
May 2024
A brilliant all-in-one product for sports massage therapists!
A brilliant all-in-one product for sports massage therapists!
Pros
I love the feature that allows clients to view my availability, book appointments, complete forms and receive reminders without my direct involvement. Having all client forms, details and notes in one place is fantastic.
Cons
Setting availability and personal time can be complex mainly if there are random gaps in a day instead of one continuous block of time.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Bethany
Medical Practice, 1-10 employees
More than a year
May 2024
ClinicSense Review
ClinicSense Review
Pros
This program has been a game-changer for me as a solo Massage Practitioner. Clients can easily book appointments from my website, select their desired service and receive email and text confirmations and reminders which reduces the need for extensive phone communication. I receive alerts for each booking via email and text. Additionally, it offers marketing options like prompting clients to leave Google reviews and sending birthday acknowledgments via email.
Cons
Since my services include developments, ClinicSense does not support "add-ons" to a baseline massage. This requires creating service options with each enhancement individually, leading to confusion for clients in selecting their preferences. I understand this is on their roadmap for future integration.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dona
Medical Practice, 1-10 employees
Less than 6 months
May 2024
Excellent Software
Excellent Software
Pros
The customer service is exceptional! I like their quick responses and the amazingly helpful videos.
Cons
Occasionally, it glitches and freezes, but the interruptions are brief.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Not Specified, 1-10 employees
Less than a year
May 2024
Excellent.
Excellent.
Pros
I must applaud the outstanding customer service provided by this program. They respond promptly, are accommodating and genuinely committed to ensuring customer satisfaction. Despite being a doctor of acupuncture and oriental medicine, I have found that the software offers everything I need for my work. I've been with them since the beginning, and witnessing their continuous development and improvement is truly inspiring. I highly recommend their services to anyone in need. Keep up the fantastic work!
Cons
I love everything about it. No complaints
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jadranka
Alternative Medicine, 1-10 employees
More than a year
May 2024
Great Customer Service!
Great Customer Service!
Pros
My favorite aspect has been the availability campaign.
Cons
The pricing model being based on the monthly number of appointments could pose challenges if I were running a multi-provider office.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Laudie
Not Specified, 1-10 employees
More than a year
May 2024
ClinicSense is the best
ClinicSense is the best
Pros
It is user-friendly and professional. I value the high-quality tutorials and the efficient and friendly customer support team.
Cons
Modifying blocked times or appointments sometimes results in the calendar auto-populating a new, occasionally random date. For instance, when I adjusted a blocked-off period from the 4th-5th of May to include the day before, changing it to the 3rd saved the blocked days as the 3rd-4th, inadvertently removing the 5th which still needed to be blocked.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hannah
Medical Practice, 1-10 employees
Less than 6 months
May 2024
Amazingly Simple To Set-up & Go!
Amazingly Simple To Set-up & Go!
Pros
The setup process was pretty easy. They have handled almost everything for you. Just a few details to fill in, as the forms are pre-made and you can be up and running within hours.
Cons
Absolutely nothing! I wish I had discovered it much earlier because it is very user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gaby
Not Specified, 1-10 employees
Less than 6 months
May 2024
Streamlining Appointments and Client Care for Health & Wellness Providers
Streamlining Appointments and Client Care for Health & Wellness Providers
Pros
Streamlined Appointments and Booking: ClinicSense excels in appointment management, providing features like online booking, automated reminders, and customizable scheduling. This can significantly reduce administrative burden and free up staff time.
Cons
Integrating ClinicSense with existing business processes can be challenging at times. Also ensuring seamless compatibility with your current software is essential to avoid data silos or redundant data entry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rishabh
Hospital & Health Care, 1-10 employees
Less than a year
May 2024
I Love Clinic Sense
I Love Clinic Sense
Pros
It is user-friendly, reasonably priced, constantly upgrading features and also ensure it meets the profession needs.
Cons
At the moment, I cannot think of anything to criticize. It seems like they are constantly making improvements and I have no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ebony
Medical Practice, 1-10 employees
More than a year
April 2024
It Just Makes Sense!
It Just Makes Sense!
Pros
What I like most is having control over my appointments, whether current or future clients can book automatically, or if I need to approve or decline a client beforehand. The reporting records, SOAP notes, and memos are particularly useful for storing information (family details, preferred pressure, upcoming trips) that can be accessed for each appointment or specific treatments.
Cons
The few things I dislike include the inability to take notes on my iPhone or iPad, limited to reviewing customer names and forms for upcoming appointments only. Additionally, I wish there was an option to add-ons to treatments rather than creating entirely new treatments. While I can manually add these to invoices, clients cannot do this when booking if they want to include an add-on.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teara
Medical Practice, 1-10 employees
Less than a year
April 2024
ClinicSense is #1
ClinicSense is #1
Pros
I like its ease of use, the availability of training videos and the proactive assistance from the ClinicSense Support Team. I also find the pricing to be reasonable.
Cons
Appointment gaps are a current issue but improvements are on the way.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Penny
Medical Practice, 1-10 employees
More than a year
April 2024
Great app for small business owner
Great app for small business owner
Pros
I love the ease of use. It is an all-in-one solution for everything I need to manage my small business.
Cons
I wish there were more color options available for the booked services.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Madison
Not Specified, 1-10 employees
Less than a year
April 2024
Great platform
Great platform
Pros
ClinicSenses Lite plan offers essential features for RMTs, including client management and online scheduling. The user-friendly interface simplifies booking and billing processes, enhancing the efficiency of my practice.
Cons
The Lite plans limited customization and advanced tools might not meet the needs of certain practitioners. Moreover, some features are not easily accessible when using the platform on a mobile device.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leigh-Anne
Medical Practice, 1-10 employees
More than a year
April 2024
Acts as an assistant for my scheduling needs
Acts as an assistant for my scheduling needs
Pros
Having ClinicSense is like having an assistant manage my scheduling. Personally, I cannot always answer my phone to schedule appointments. With ClinicSense, I can send clients a link upon request to schedule appointments at their convenience.
Cons
Whenever I identify a needed feature, ClinicSense seems to introduce it. So no complaints as their continuous expansion of features ensures that I always have what I need to manage my business effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacy
Medical Practice, 1-10 employees
Less than a year
April 2024
User friendly for customers and staff
User friendly for customers and staff
Pros
Easy to use, with great response when questions arise.
Cons
The month arrow is small which makes it difficult for users to scroll to the next month. Additionally, the schedule could be improved by making it larger. The reminder icon could be updated to represent massages more accurately, instead of a food tray.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Suzie
Medical Practice, 1-10 employees
More than a year
April 2024
improved care planning
improved care planning
Pros
ClinicSense has improved my patient planning with precise appointments and streamlined health monitoring processes. Having all information in one place allows for quick visualization of their progress, from scheduling to appointment day and health tracking.
Cons
I have never encountered system failures or information not loading promptly during my experience.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
William
Hospital & Health Care, 500+ employees
Less than a year
April 2024
All I Need is in ClinicSense
All I Need is in ClinicSense
Pros
I like the feedback options and ClinicSenses continuous improvements to provide more and better features to therapists and clients.
Cons
I cannot think of a single thing I dislike about ClinicSense that makes me annoying or frustrated. While it would be beneficial to eventually process insurance claims through ClinicSense, it is not a necessity. The platforms features surpass those of other systems I've encountered.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeanie
Medical Practice, 1-10 employees
More than a year
April 2024
Great program & helpful staff
Great program & helpful staff
Pros
Great customer service. The program runs smoothly 99% of the time.
Cons
Be prepared to brace yourself when the systems are down!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shuai
Not Specified, 1-10 employees
More than a year
April 2024
Strelined Booking and Online Payment
Strelined Booking and Online Payment
Pros
The software allows my clients to conveniently book their appointments and make online payments in advance. This strelined process has greatly improved the efficiency of my business operations.
Cons
The only improvement I would suggest is the availability of an option to adjust client forms or consent forms on the mobile website. Aside from this minor limitation, I find everything else about the software to be excellent and user-friendly.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Gladys
Health, Wellness and Fitness, 1-10 employees
July 2023
User-Friendly with Excellent Customer Support
User-Friendly with Excellent Customer Support
Pros
I find the software easy to navigate, and I was able to quickly grasp its various features. The customer support provided is top-notch, with prompt and efficient assistance whenever needed.
Cons
Some of the health forms can be challenging to fill out online, which can cause a slight inconvenience for both me and my clients. However, this minor issue doesnt overshadow the overall positive experience with the software.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Hollie
Alternative Medicine, 1-10 employees
July 2023
Convenient and Effective Appointment Management
Convenient and Effective Appointment Management
Pros
As a solo practitioner, I find it incredibly convenient for my clients to easily select their preferred day and time for appointments. The reminder feature is also helpful in ensuring they dont miss their scheduled sessions. Additionally, I appreciate the capability of the software to handle payment transactions for the services I provide.
Cons
Unfortunately, the software lacks the ability to keep a record of gift cards, and it also doesnt track the remaining value from my clients services. These functionalities would greatly enhance the overall experience.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Judy
Health, Wellness and Fitness, 1-10 employees
July 2023
Straightforward and User-Friendly Experience
Straightforward and User-Friendly Experience
Pros
I impressed with how straightforward and user-friendly the software is. It doesnt take much time to learn and navigate its features. Furthermore, the customer service provided by the company is truly awesome, always ready to assist and address any concerns.
Cons
To be honest, I have had nothing but positive experiences with the software. I havent come across any cons or drawbacks that would hinder my satisfaction with the product.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Krista
Hospital & Health Care, 1-10 employees
July 2023
Trustworthy Customer Service and Comprehensive
Trustworthy Customer Service and Comprehensive
Pros
From the beginning, the customer service provided by Clinic Sense has been outstanding, earning my trust. They are consistently responsive and dedicated to continually improving their product. The overall look of the software is clean and professional, creating a sense of trust and reliability for my clients. The integration of SOAP notes, intake forms, and memos linked to the booking software and payment processing has made my work easier and more effective. It truly offers an all-in-one solution. The marketing features, such as the Google Reviews Booster and Availability cpaigns, have had a significant positive impact on my business.
Cons
The only downside I have encountered is the performance of the app. It frequently logs me out, which is inconvenient. Moreover, I have stopped receiving notifications of booked or changed appointments, despite having notifications turned on. Addressing these issues would greatly improve the overall experience.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Molly
Health, Wellness and Fitness, 1-10 employees
June 2023
Easy Setup and Convenient Online Booking
Easy Setup and Convenient Online Booking
Pros
Setting up the software was a breeze, and I had it up and running within a day. The convenience of online booking for my clients is a major advantage. Additionally, the customer support provided by the te has been consistently helpful and responsive.
Cons
Regarding online booking, I do wish that the "Show other times" option could be more visible. Some of my clients have difficulty finding it, which causes minor confusion. However, any issues I have encountered were successfully resolved by the support te.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Erika
Health, Wellness and Fitness, 1-10 employees
June 2023
Outstanding Customer Support and Versatility
Outstanding Customer Support and Versatility
Pros
What stands out the most for me is the exceptional level of customer support provided by Clinic Sense. I have never encountered such high-quality assistance in any other business. Their support te responds quickly and courteously, often sending personalized how-to videos to help me navigate any issues. I even had a direct phone call to address a specific question, and the problem was resolved promptly. The customer support te truly deserves high praise.
Cons
I honestly cant think of anything negative to say. Traditional pen and paper scheduling just doesnt meet my needs, and Clinic Sense fulfills all my requirements.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Beth
Health, Wellness and Fitness, 1-10 employees
June 2023
Health, Wellness and Fitness
Health, Wellness and Fitness
Pros
Implementing Clinic Sense was a smooth and easy process. I had it up and running within a day, and the cost is reasonable. The support provided by the te has been awesome, always responsive and helpful.
Cons
One area that could be improved is the forwarding of client details in the confirmation email. Currently, the email doesnt include phone or email information, requiring me to open the app to access these details. Additionally, the online app tends to be slow, which can be a bit frustrating.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Grace
Health, Wellness and Fitness, 1-10 employees
June 2023
Exceptional Software and Support
Exceptional Software and Support
Pros
I cannot praise this software enough. It has exceeded my expectations in every aspect. The customer service te goes above and beyond, providing personalized videos to assist with any queries. The availability of different SOAP notes and customizable treatment forms is a great advantage. I also appreciate the ability to personalize my website for online bookings. Recently, I added the option for clients to buy gift certificates, which has been a wonderful addition.
Cons
Honestly, I cannot think of anything that comes to mind as a drawback. If there are any missing features, I confident that the te is already working on adding them.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Tasha
Medical Practice, 1-10 employees
June 2023
Ideal for Massage Industry with Email Integration
Ideal for Massage Industry with Email Integration
Pros
This software serves the massage industry exceptionally well. I particularly love the integrated email options, as they help me maintain a full schedule. The ability to send personalized communications is a great advantage.
Cons
One improvement I would suggest is the addition of a class or event scheduling option. It would be beneficial to have the ability for multiple clients to sign up for the se class or event simultaneously.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Erica
Health, Wellness and Fitness, 1-10 employees
June 2023
User-Friendly with Exciting Upcoming Features
User-Friendly with Exciting Upcoming Features
Pros
The software is incredibly easy to use, and I was able to learn its functionalities quickly. The customer service is prompt and provides quality communication. I also appreciate the roadmap of upcoming features, giving me something to look forward to. Additionally, the clean design of both the app and desktop site adds to the overall positive experience.
Cons
My only wish is for the software to offer a package treatment option for direct purchase. However, the customer service te has assured me that they are actively working on implementing this feature, and it will be released soon.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Whitney
Health, Wellness and Fitness, 1-10 employees
June 2023
All-in-One Solution with Great CRM Capabilities
All-in-One Solution with Great CRM Capabilities
Pros
One of the aspects I enjoy about the software is its integration of CRM capabilities. Having all my forms, SOAP notes, scheduling, and more in one place is incredibly convenient. It provides a comprehensive solution that meets all my needs.
Cons
If theres one area for improvement, it would be to have more customization options within the CRM aspect. It would be beneficial to track when specific individuals receive emails, set reminders for specific communications, or save drafts for personalized check-in emails. Adding more flexibility in this area would further enhance the softwares functionality.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Michael
Health, Wellness and Fitness, 1-10 employees
June 2023
Comprehensive and Effective Appointment Management
Comprehensive and Effective Appointment Management
Pros
The software offers a wide range of features that greatly contribute to efficient appointment management. Online scheduling, appointment reminders, client history forms, customizable treatment forms, email marketing, and business reports are just a few examples. It provides a comprehensive solution for managing my practice effectively.
Cons
There are a few minor limitations, such as the lack of a search function to find a specific patients appointment in the calendar and some distortion of uploaded images in marketing emails. Additionally, the software currently does not provide text reminders for the UK. However, these limitations do not significantly impact the overall positive experience with the software.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Yusuf
Alternative Medicine, 1-10 employees
June 2023
Excellent Online Booking and Marketing Strategy
Excellent Online Booking and Marketing Strategy
Pros
The ability to book appointments online, send email reminders, and manage consent forms and medical records are excellent features of the software. Additionally, it offers valuable support for implementing an effective marketing strategy.
Cons
One limitation I encountered is the softwares restriction to use only with one location. As I operate from two locations, this can be slightly inconvenient. However, considering the overall benefits and functionality, this limitation does not overshadow the positive aspects of the software
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Jennifer
Medical Practice, 1-10 employees
June 2023
User-Friendly and Fairly Priced Progr
User-Friendly and Fairly Priced Progr
Pros
The softwares ease of use and reasonable pricing make it an attractive option. It provides a user-friendly experience, and the cost is fair considering the progrs features and functionalities.
Cons
Improvements I would suggest include easier online customer service and the option to block off months or weeks at a time instead of having to do it day by day. These enhancements would further enhance the softwares efficiency and user experience.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Nathalie
Hospital & Health Care, 1-10 employees
June 2023
Scheduling Convenience with Room for Improvement
Scheduling Convenience with Room for Improvement
Pros
I appreciate the convenience of the scheduling feature. Being able to book appointments up to a year in advance is beneficial for my business. Its worth mentioning that when selecting appointments every four weeks, it would be helpful if the software displayed conflicts more accurately.
Cons
One aspect I find challenging is that when clients need to start over with a blank history form annually, it can be frustrating for them to fill out all their medication, insurance, and surgical information again. It would be more efficient if they could simply add any necessary updates instead of starting from scratch.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Nicole
Health, Wellness and Fitness, 1-10 employees
June 2023
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Well-rounded
Well-rounded
Pros
It is very user-friendly and meets most of my requirements.
Cons
I find that some marketing campaigns have not have enough customization options.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Mark
Not Specified, 1-10 employees
Less than 6 months
July 2024
BCMT review
BCMT review
Pros
ClinicSense ease of use and its aesthetic appeal, as well as its accessibility is something I like the most.
Cons
I would love to have the ability to restrict certain patients from booking online. It would be ideal to request credit card information from patients when they self-book and charge them after the appointment. More scheduling options and flexibility are needed.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Manal
Medical Practice, 1-10 employees
More than a year
July 2024
Do Not Recommend
Do Not Recommend
Pros
The only positive aspect of ClinicSense for us was the elimination of the need for a physical appointment book in the office.
Cons
This booking system frequently frustrates us with numerous glitches and issues. Modalities saved for a practitioner often disappear, and schedules shown to clients differ from whats on the books. Also it is challenging to get help during weekends.
Ease of use
3
Value for money
5
Customer Support
3
Functionality
2
Rebekkah
Medical Practice, 1-10 employees
More than a year
July 2024
just some honest thoughts...
just some honest thoughts...
Pros
The platform is so easy to use. It is not just a website, its a scheduling app that is focused and functional. It excels at its intended purpose! It's intuitive, direct and well-organized, offering all the necessary options to streamline and organize business and client information. The reports are impressive, and the marketing section provides detailed tools essential for a successful business. There's no unnecessary embellishment to mask shortcomings in services.
Cons
Only a couple of things come to mind, though I may be nitpicking... Firstly, the overall look/theme could benefit from a slight refresh, yet I am starting to like its simplicity. Secondly, I am unsure about the cost whether it is reasonable or not...
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Phillip
Medical Practice, 1-10 employees
Less than 6 months
June 2024
Easy to use
Easy to use
Pros
The features are not complex but easy to use and provides all the necessary functions I require.
Cons
The app offers fewer functions compared to the web version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Not Specified, 1-10 employees
Less than 6 months
June 2024
Best marketing for your money
Best marketing for your money
Pros
Marketing features and the storage of all my information were particularly helpful.
Cons
Experienced glitches like having four clients show up at different times, leading to double bookings unnoticed by the secretary. A better fail-safe system is needed.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Priscilla
Alternative Medicine, 1-10 employees
Less than a year
June 2024
Best investment when starting my solo practice
Best investment when starting my solo practice
Pros
Integrating with Stripe for payments was incredibly simple (although they primarily promote Square, I encountered numerous issues with Square and switched to Stripe). The real-time scheduling capabilities are great and it offers everything I need in terms of marketing options, communications and SOAP notes/charting.
Cons
I have not encountered any issues so far. The customer support chats have been consistently excellent whenever I have needed assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grace
Medical Practice, 1-10 employees
Less than a year
June 2024
Love it overall
Love it overall
Pros
Having everything consolidated in one place (schedule, policies, SOAP notes, etc.) makes online scheduling easy for clients.
Cons
Clients find it challenging to cancel appointments if they have deleted the initial email. It would be helpful for clients to have an account to view all their appointments and the ability to drag appointments for adjustments instead of having to cancel and rebook. This would improve the user experience. Some features are a bit pricey, especially for a small business like mine where I operate alone!
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Emily
Medical Practice, 1-10 employees
Less than 6 months
June 2024
My point of review
My point of review
Pros
Setting up, navigating and customizing forms to suit your preferences is pretty easy and simple.
Cons
I am not certain about what I like the least about ClinicSense...
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chrissy
Hospital & Health Care, 1-10 employees
Less than a year
June 2024
THE Effectiveness of this Product
THE Effectiveness of this Product
Pros
It is the best as it is easy to use and easy to maintain. I can say it is self-sufficient.
Cons
Concerns about the software size during installation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Femi
Hospital & Health Care, 11-50 employees
Less than a year
June 2024
Clinic sense review
Clinic sense review
Pros
I truly like everything about it. It has provide to be beneficial for my massage business.
Cons
It is frustrating that I cannot specify the number of appointments I want in a day, leading to automatic closure of bookings after a certain limit is reached.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Alternative Medicine, 1-10 employees
Less than a year
May 2024
I made the switch years ago and won't ever look back!
I made the switch years ago and won't ever look back!
Pros
I love the user-friendliness of both the client and backend interfaces. The fact that the company listens to subscribers and tailors updates and features based on their needs is commendable.
Cons
The initial integration was stressful when transitioning from one CRM to another, but ClinicSense made it as seamless as possible.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Not Specified, 1-10 employees
More than a year
May 2024
ClinicSense
ClinicSense
Pros
They are continually seeking ways to enhance their services which is great
Cons
The inability to add pictures or paste flyers into the email newsletter template is a drawback.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Christine
Alternative Medicine, 1-10 employees
More than a year
May 2024
A brilliant all-in-one product for sports massage therapists!
A brilliant all-in-one product for sports massage therapists!
Pros
I love the feature that allows clients to view my availability, book appointments, complete forms and receive reminders without my direct involvement. Having all client forms, details and notes in one place is fantastic.
Cons
Setting availability and personal time can be complex mainly if there are random gaps in a day instead of one continuous block of time.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Bethany
Medical Practice, 1-10 employees
More than a year
May 2024
ClinicSense Review
ClinicSense Review
Pros
This program has been a game-changer for me as a solo Massage Practitioner. Clients can easily book appointments from my website, select their desired service and receive email and text confirmations and reminders which reduces the need for extensive phone communication. I receive alerts for each booking via email and text. Additionally, it offers marketing options like prompting clients to leave Google reviews and sending birthday acknowledgments via email.
Cons
Since my services include developments, ClinicSense does not support "add-ons" to a baseline massage. This requires creating service options with each enhancement individually, leading to confusion for clients in selecting their preferences. I understand this is on their roadmap for future integration.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dona
Medical Practice, 1-10 employees
Less than 6 months
May 2024
Excellent Software
Excellent Software
Pros
The customer service is exceptional! I like their quick responses and the amazingly helpful videos.
Cons
Occasionally, it glitches and freezes, but the interruptions are brief.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Not Specified, 1-10 employees
Less than a year
May 2024
Excellent.
Excellent.
Pros
I must applaud the outstanding customer service provided by this program. They respond promptly, are accommodating and genuinely committed to ensuring customer satisfaction. Despite being a doctor of acupuncture and oriental medicine, I have found that the software offers everything I need for my work. I've been with them since the beginning, and witnessing their continuous development and improvement is truly inspiring. I highly recommend their services to anyone in need. Keep up the fantastic work!
Cons
I love everything about it. No complaints
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jadranka
Alternative Medicine, 1-10 employees
More than a year
May 2024
Great Customer Service!
Great Customer Service!
Pros
My favorite aspect has been the availability campaign.
Cons
The pricing model being based on the monthly number of appointments could pose challenges if I were running a multi-provider office.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Laudie
Not Specified, 1-10 employees
More than a year
May 2024
ClinicSense is the best
ClinicSense is the best
Pros
It is user-friendly and professional. I value the high-quality tutorials and the efficient and friendly customer support team.
Cons
Modifying blocked times or appointments sometimes results in the calendar auto-populating a new, occasionally random date. For instance, when I adjusted a blocked-off period from the 4th-5th of May to include the day before, changing it to the 3rd saved the blocked days as the 3rd-4th, inadvertently removing the 5th which still needed to be blocked.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hannah
Medical Practice, 1-10 employees
Less than 6 months
May 2024
Amazingly Simple To Set-up & Go!
Amazingly Simple To Set-up & Go!
Pros
The setup process was pretty easy. They have handled almost everything for you. Just a few details to fill in, as the forms are pre-made and you can be up and running within hours.
Cons
Absolutely nothing! I wish I had discovered it much earlier because it is very user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gaby
Not Specified, 1-10 employees
Less than 6 months
May 2024
Streamlining Appointments and Client Care for Health & Wellness Providers
Streamlining Appointments and Client Care for Health & Wellness Providers
Pros
Streamlined Appointments and Booking: ClinicSense excels in appointment management, providing features like online booking, automated reminders, and customizable scheduling. This can significantly reduce administrative burden and free up staff time.
Cons
Integrating ClinicSense with existing business processes can be challenging at times. Also ensuring seamless compatibility with your current software is essential to avoid data silos or redundant data entry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rishabh
Hospital & Health Care, 1-10 employees
Less than a year
May 2024
I Love Clinic Sense
I Love Clinic Sense
Pros
It is user-friendly, reasonably priced, constantly upgrading features and also ensure it meets the profession needs.
Cons
At the moment, I cannot think of anything to criticize. It seems like they are constantly making improvements and I have no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ebony
Medical Practice, 1-10 employees
More than a year
April 2024
It Just Makes Sense!
It Just Makes Sense!
Pros
What I like most is having control over my appointments, whether current or future clients can book automatically, or if I need to approve or decline a client beforehand. The reporting records, SOAP notes, and memos are particularly useful for storing information (family details, preferred pressure, upcoming trips) that can be accessed for each appointment or specific treatments.
Cons
The few things I dislike include the inability to take notes on my iPhone or iPad, limited to reviewing customer names and forms for upcoming appointments only. Additionally, I wish there was an option to add-ons to treatments rather than creating entirely new treatments. While I can manually add these to invoices, clients cannot do this when booking if they want to include an add-on.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teara
Medical Practice, 1-10 employees
Less than a year
April 2024
ClinicSense is #1
ClinicSense is #1
Pros
I like its ease of use, the availability of training videos and the proactive assistance from the ClinicSense Support Team. I also find the pricing to be reasonable.
Cons
Appointment gaps are a current issue but improvements are on the way.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Penny
Medical Practice, 1-10 employees
More than a year
April 2024
Great app for small business owner
Great app for small business owner
Pros
I love the ease of use. It is an all-in-one solution for everything I need to manage my small business.
Cons
I wish there were more color options available for the booked services.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Madison
Not Specified, 1-10 employees
Less than a year
April 2024
Great platform
Great platform
Pros
ClinicSenses Lite plan offers essential features for RMTs, including client management and online scheduling. The user-friendly interface simplifies booking and billing processes, enhancing the efficiency of my practice.
Cons
The Lite plans limited customization and advanced tools might not meet the needs of certain practitioners. Moreover, some features are not easily accessible when using the platform on a mobile device.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leigh-Anne
Medical Practice, 1-10 employees
More than a year
April 2024
Acts as an assistant for my scheduling needs
Acts as an assistant for my scheduling needs
Pros
Having ClinicSense is like having an assistant manage my scheduling. Personally, I cannot always answer my phone to schedule appointments. With ClinicSense, I can send clients a link upon request to schedule appointments at their convenience.
Cons
Whenever I identify a needed feature, ClinicSense seems to introduce it. So no complaints as their continuous expansion of features ensures that I always have what I need to manage my business effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacy
Medical Practice, 1-10 employees
Less than a year
April 2024
User friendly for customers and staff
User friendly for customers and staff
Pros
Easy to use, with great response when questions arise.
Cons
The month arrow is small which makes it difficult for users to scroll to the next month. Additionally, the schedule could be improved by making it larger. The reminder icon could be updated to represent massages more accurately, instead of a food tray.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Suzie
Medical Practice, 1-10 employees
More than a year
April 2024
improved care planning
improved care planning
Pros
ClinicSense has improved my patient planning with precise appointments and streamlined health monitoring processes. Having all information in one place allows for quick visualization of their progress, from scheduling to appointment day and health tracking.
Cons
I have never encountered system failures or information not loading promptly during my experience.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
William
Hospital & Health Care, 500+ employees
Less than a year
April 2024
All I Need is in ClinicSense
All I Need is in ClinicSense
Pros
I like the feedback options and ClinicSenses continuous improvements to provide more and better features to therapists and clients.
Cons
I cannot think of a single thing I dislike about ClinicSense that makes me annoying or frustrated. While it would be beneficial to eventually process insurance claims through ClinicSense, it is not a necessity. The platforms features surpass those of other systems I've encountered.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeanie
Medical Practice, 1-10 employees
More than a year
April 2024
Great program & helpful staff
Great program & helpful staff
Pros
Great customer service. The program runs smoothly 99% of the time.
Cons
Be prepared to brace yourself when the systems are down!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shuai
Not Specified, 1-10 employees
More than a year
April 2024
Strelined Booking and Online Payment
Strelined Booking and Online Payment
Pros
The software allows my clients to conveniently book their appointments and make online payments in advance. This strelined process has greatly improved the efficiency of my business operations.
Cons
The only improvement I would suggest is the availability of an option to adjust client forms or consent forms on the mobile website. Aside from this minor limitation, I find everything else about the software to be excellent and user-friendly.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Gladys
Health, Wellness and Fitness, 1-10 employees
July 2023
User-Friendly with Excellent Customer Support
User-Friendly with Excellent Customer Support
Pros
I find the software easy to navigate, and I was able to quickly grasp its various features. The customer support provided is top-notch, with prompt and efficient assistance whenever needed.
Cons
Some of the health forms can be challenging to fill out online, which can cause a slight inconvenience for both me and my clients. However, this minor issue doesnt overshadow the overall positive experience with the software.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Hollie
Alternative Medicine, 1-10 employees
July 2023
Convenient and Effective Appointment Management
Convenient and Effective Appointment Management
Pros
As a solo practitioner, I find it incredibly convenient for my clients to easily select their preferred day and time for appointments. The reminder feature is also helpful in ensuring they dont miss their scheduled sessions. Additionally, I appreciate the capability of the software to handle payment transactions for the services I provide.
Cons
Unfortunately, the software lacks the ability to keep a record of gift cards, and it also doesnt track the remaining value from my clients services. These functionalities would greatly enhance the overall experience.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Judy
Health, Wellness and Fitness, 1-10 employees
July 2023
Straightforward and User-Friendly Experience
Straightforward and User-Friendly Experience
Pros
I impressed with how straightforward and user-friendly the software is. It doesnt take much time to learn and navigate its features. Furthermore, the customer service provided by the company is truly awesome, always ready to assist and address any concerns.
Cons
To be honest, I have had nothing but positive experiences with the software. I havent come across any cons or drawbacks that would hinder my satisfaction with the product.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Krista
Hospital & Health Care, 1-10 employees
July 2023
Trustworthy Customer Service and Comprehensive
Trustworthy Customer Service and Comprehensive
Pros
From the beginning, the customer service provided by Clinic Sense has been outstanding, earning my trust. They are consistently responsive and dedicated to continually improving their product. The overall look of the software is clean and professional, creating a sense of trust and reliability for my clients. The integration of SOAP notes, intake forms, and memos linked to the booking software and payment processing has made my work easier and more effective. It truly offers an all-in-one solution. The marketing features, such as the Google Reviews Booster and Availability cpaigns, have had a significant positive impact on my business.
Cons
The only downside I have encountered is the performance of the app. It frequently logs me out, which is inconvenient. Moreover, I have stopped receiving notifications of booked or changed appointments, despite having notifications turned on. Addressing these issues would greatly improve the overall experience.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Molly
Health, Wellness and Fitness, 1-10 employees
June 2023
Easy Setup and Convenient Online Booking
Easy Setup and Convenient Online Booking
Pros
Setting up the software was a breeze, and I had it up and running within a day. The convenience of online booking for my clients is a major advantage. Additionally, the customer support provided by the te has been consistently helpful and responsive.
Cons
Regarding online booking, I do wish that the "Show other times" option could be more visible. Some of my clients have difficulty finding it, which causes minor confusion. However, any issues I have encountered were successfully resolved by the support te.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Erika
Health, Wellness and Fitness, 1-10 employees
June 2023
Outstanding Customer Support and Versatility
Outstanding Customer Support and Versatility
Pros
What stands out the most for me is the exceptional level of customer support provided by Clinic Sense. I have never encountered such high-quality assistance in any other business. Their support te responds quickly and courteously, often sending personalized how-to videos to help me navigate any issues. I even had a direct phone call to address a specific question, and the problem was resolved promptly. The customer support te truly deserves high praise.
Cons
I honestly cant think of anything negative to say. Traditional pen and paper scheduling just doesnt meet my needs, and Clinic Sense fulfills all my requirements.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Beth
Health, Wellness and Fitness, 1-10 employees
June 2023
Health, Wellness and Fitness
Health, Wellness and Fitness
Pros
Implementing Clinic Sense was a smooth and easy process. I had it up and running within a day, and the cost is reasonable. The support provided by the te has been awesome, always responsive and helpful.
Cons
One area that could be improved is the forwarding of client details in the confirmation email. Currently, the email doesnt include phone or email information, requiring me to open the app to access these details. Additionally, the online app tends to be slow, which can be a bit frustrating.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Grace
Health, Wellness and Fitness, 1-10 employees
June 2023
Exceptional Software and Support
Exceptional Software and Support
Pros
I cannot praise this software enough. It has exceeded my expectations in every aspect. The customer service te goes above and beyond, providing personalized videos to assist with any queries. The availability of different SOAP notes and customizable treatment forms is a great advantage. I also appreciate the ability to personalize my website for online bookings. Recently, I added the option for clients to buy gift certificates, which has been a wonderful addition.
Cons
Honestly, I cannot think of anything that comes to mind as a drawback. If there are any missing features, I confident that the te is already working on adding them.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Tasha
Medical Practice, 1-10 employees
June 2023
Ideal for Massage Industry with Email Integration
Ideal for Massage Industry with Email Integration
Pros
This software serves the massage industry exceptionally well. I particularly love the integrated email options, as they help me maintain a full schedule. The ability to send personalized communications is a great advantage.
Cons
One improvement I would suggest is the addition of a class or event scheduling option. It would be beneficial to have the ability for multiple clients to sign up for the se class or event simultaneously.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Erica
Health, Wellness and Fitness, 1-10 employees
June 2023
User-Friendly with Exciting Upcoming Features
User-Friendly with Exciting Upcoming Features
Pros
The software is incredibly easy to use, and I was able to learn its functionalities quickly. The customer service is prompt and provides quality communication. I also appreciate the roadmap of upcoming features, giving me something to look forward to. Additionally, the clean design of both the app and desktop site adds to the overall positive experience.
Cons
My only wish is for the software to offer a package treatment option for direct purchase. However, the customer service te has assured me that they are actively working on implementing this feature, and it will be released soon.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Whitney
Health, Wellness and Fitness, 1-10 employees
June 2023
All-in-One Solution with Great CRM Capabilities
All-in-One Solution with Great CRM Capabilities
Pros
One of the aspects I enjoy about the software is its integration of CRM capabilities. Having all my forms, SOAP notes, scheduling, and more in one place is incredibly convenient. It provides a comprehensive solution that meets all my needs.
Cons
If theres one area for improvement, it would be to have more customization options within the CRM aspect. It would be beneficial to track when specific individuals receive emails, set reminders for specific communications, or save drafts for personalized check-in emails. Adding more flexibility in this area would further enhance the softwares functionality.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Michael
Health, Wellness and Fitness, 1-10 employees
June 2023
Comprehensive and Effective Appointment Management
Comprehensive and Effective Appointment Management
Pros
The software offers a wide range of features that greatly contribute to efficient appointment management. Online scheduling, appointment reminders, client history forms, customizable treatment forms, email marketing, and business reports are just a few examples. It provides a comprehensive solution for managing my practice effectively.
Cons
There are a few minor limitations, such as the lack of a search function to find a specific patients appointment in the calendar and some distortion of uploaded images in marketing emails. Additionally, the software currently does not provide text reminders for the UK. However, these limitations do not significantly impact the overall positive experience with the software.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Yusuf
Alternative Medicine, 1-10 employees
June 2023
Excellent Online Booking and Marketing Strategy
Excellent Online Booking and Marketing Strategy
Pros
The ability to book appointments online, send email reminders, and manage consent forms and medical records are excellent features of the software. Additionally, it offers valuable support for implementing an effective marketing strategy.
Cons
One limitation I encountered is the softwares restriction to use only with one location. As I operate from two locations, this can be slightly inconvenient. However, considering the overall benefits and functionality, this limitation does not overshadow the positive aspects of the software
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Jennifer
Medical Practice, 1-10 employees
June 2023
User-Friendly and Fairly Priced Progr
User-Friendly and Fairly Priced Progr
Pros
The softwares ease of use and reasonable pricing make it an attractive option. It provides a user-friendly experience, and the cost is fair considering the progrs features and functionalities.
Cons
Improvements I would suggest include easier online customer service and the option to block off months or weeks at a time instead of having to do it day by day. These enhancements would further enhance the softwares efficiency and user experience.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Nathalie
Hospital & Health Care, 1-10 employees
June 2023
Scheduling Convenience with Room for Improvement
Scheduling Convenience with Room for Improvement
Pros
I appreciate the convenience of the scheduling feature. Being able to book appointments up to a year in advance is beneficial for my business. Its worth mentioning that when selecting appointments every four weeks, it would be helpful if the software displayed conflicts more accurately.
Cons
One aspect I find challenging is that when clients need to start over with a blank history form annually, it can be frustrating for them to fill out all their medication, insurance, and surgical information again. It would be more efficient if they could simply add any necessary updates instead of starting from scratch.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Nicole
Health, Wellness and Fitness, 1-10 employees
June 2023