ClinicTracker Reviews
23 Review(s)
softwareOverall Rating
4.1
23 Review(s)
Rating Distribution
5
(9)
4
(10)
3
(2)
2
(2)
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
23 Review(s)
Rating Distribution
5
(9)
4
(10)
3
(2)
2
(2)
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Best of maintaining records
Best of maintaining records
Pros
I have used it as an administrator and patient. It is easy to use for documentation as well as accessing your reports online.
Cons
It is very difficult to navigate through the charts when looking up by name.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Kelly
PCS, 10-49 employees
May 2022
We found what we were looking for
We found what we were looking for
Pros
ClinicTracker EHR Software allows us to pull up information and access records from anywhere. We are able to track grants and claims which is a big part of our daily operations. Impressive, very nice!
Cons
We are still getting used to the software but we have not encountered any issues so far.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Bridget
Insight Counselling Center, 10-49 employees
April 2022
Totally positive experience
Totally positive experience
Pros
ClinicTracker EHR Software has been great for our mental health practice. It comes built-in with treatment options and we have not had an issue so far.
Cons
The application does not open when the software update is installed. This needs to be fixed asap.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Cindy
CLT Atum and Associates, 10-49 employees
March 2022
Kind of a mess
Kind of a mess
Pros
Dashboard is nice and it is fully customizable. Billing has been a big time saver.
Cons
Documentation is terrible which is our biggest concern. They did not teach us anything during training and we were left hanging by the customer service too.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Bridget
Lamplight Counselling Services, 10-49 employees
April 2021
Great partner
Great partner
Pros
We were able to switch to the software very easily and it helped us reduce paperwork and improve our workflow.
Cons
It is difficult to navigate the help section and we do not like the user guides in particular.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Katey
Partners in Change, 10-49 employees
April 2021
Great partner
Great partner
Pros
We were able to switch to the software very easily and it helped us reduce paperwork and improve our workflow.
Cons
It is difficult to navigate the help section and we do not like the user guides in particular.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Katey
Partners in Change, 10-49 employees
April 2021
Easy to use
Easy to use
Pros
I enjoyed that interfacing with clients was simple. The interface to the conference room was nifty and simple to utilize.
Cons
The connectivity was now and then challenging due to destitute web service
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Kathy
Psychotherapist , 2-9 employees
March 2021
Clinic Tracker - easy to use, comprehensive
Clinic Tracker - easy to use, comprehensive
Pros
For clients, it is simple to explore and oversee. The stock layouts are comprehensive and simple to utilize. As a director, it is pretty simple to alter the client settings as well as the framework settings.
Cons
As a chairman, a few of the reports dont capture the kind of data that Im searching for (client socioeconomics for case), and it isnt continuously clear as to what areas are being pulled from to create the reports. As a client, the treatment plan formats have way as well numerous areas, a few of which are redundant.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Cara
Associate Director of Mental Health, 1000+ employees
March 2021
Great Practice Experience
Great Practice Experience
Pros
Being a clinician, I delighted in the different components that advertised a simple treatment preparation. From the exceptionally wealthy in point by point persistent statistic to the modifying needs we seem to use to fit our agencys needs from the main screen. This software advertised an extraordinary involvement I would be cheerful to share with any mental wellbeing professional.
Cons
There were times when the application wouldnt open I believe it was due to the program upgrading. Im not that beyond any doubt but I would make treatment troublesome at times on the off chance that I required to induce on amid a session to get to a few client records.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kritic
Mental Health Care, 10-49 employees
March 2021
Great System
Great System
Pros
I had a great practice experience as they offered vast features which suited me perfectly and being a clinician it offered vast components that result in the easiest treatment plans.
Cons
Some glitches occur usually slow down the system.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Cindy
Mental Health Care, 10-49 employees
March 2021
Always loved working on the software
Always loved working on the software
Pros
This software grants permission to access information from anywhere from the system. This is truly amazing for us as we are mostly looking forward for donors/grantors.
Cons
We are new to the software so we are still figuring out its use.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Brydget
Mental Health Care, 10-49 employees
February 2021
Its great if you can spend time learning the inside and out.
Its great if you can spend time learning the inside and out.
Pros
If you have the resources to hire someone just to focus on this software its great and can potentially make your practice paperless!
Cons
Like I said, if you dont have a person trained in this software on board, you will have A LOT of issues! They say they have a support team to help you out any time but this is false since when you ask them for help they send general replies or training videos that dont help with your specific issue!
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Heather
Behavioral Health Clinic, LLC, 1-10 employees
September 2020
We found it helpful.
We found it helpful.
Pros
The customer support is very helpful.
Cons
The billing features on this EMR are not always working.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Kellie
Compass Behavioral Health, 11-50 employees
September 2020
All in one solution
All in one solution
Pros
Valuable functions and features at one place.
Cons
Overall a good experience and decision to buy Clinic Tracker.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Open Door Center for Change, 11-50 employees
July 2018
Good EMR system
Good EMR system
Pros
Clinic tracker support is great and it ensures to resolve any issue.
Cons
Slow connectivity. Application hangs at times (weve been assured that itll be resolved).
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Hallie
Lesprit Mental Health Center, N/A employees
June 2018
Versatile product
Versatile product
Pros
We are an agency that provides combined services of substance use and mental health services. The individual SU and MH forms in ClinicTracker were impressive.
Cons
No cons to mention
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Bernie
Sea View Community Services, N/A employees
September 2017
Clinic tracker is the best EMR software
Clinic tracker is the best EMR software
Pros
Clinic tracker has been a life saver for our mental health billing and revenue cycle management company. Direct connection to clearning houses.
Cons
No complaints.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Debbie
Manna Health Professional Services, N/A employees
August 2017
Responsive staff
Responsive staff
Pros
The clinic tracker staff is very cooperative and helped us through a smooth implementatio. The customer support service is very active and they respond to client queries within an hour. It is more suitable to Mental health practices.
Cons
Some therparists may find it hard to use all features so we recommned the CT to introduce video tutorials so that new employees may find it easy to use
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Diane
The Family & Childrens Society, N/A employees
July 2017
Amazing customer support
Amazing customer support
Pros
The EMR is flexible and customer support service is amazing. They respond to your complaints in timely manner and resolve your issues deligently. It fits our medical records requirements, billing and scheduling activities.
Cons
Clinic Tracker has accommodated many custom development requests to meet the needs of our program.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Jeffrey
QCI Behavioral Health, N/A employees
April 2017
Long term user
Long term user
Pros
We have been using the software for a long time and we found customer support to be their strong point. We are impressed and happy with this product.
Cons
No issue
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Alan
United Health Services Hospitals, Inc, N/A employees
April 2017
Too complicated
Too complicated
Pros
The tools and features look very helpful but they are not easy to use. Atleast I had issues understanding software interface and tabs andmodules.
Cons
Its functions are complicated and it is not as simple as they advertised. In my opinion, the software is not cloud based.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Heather
Prosperity Eating Disorders and Wellness, 11-50 employees
April 2017
New user. Learning the ropes.
New user. Learning the ropes.
Pros
Honest and knowledgeable customer support.
Cons
There is no other issue except navigation. It is not easy to find the exact data you are looking for.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Barbara
The New Learning Therapy Center, N/A employees
July 2016
Suits our practice needs and requirements.
Suits our practice needs and requirements.
Pros
A reliable window based behavioural health EMR solution. Endless features and year round updates.
Cons
It is the best available software in the market for behavioral health practices.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kristin
everythingEHR, N/A employees
April 2016
Filters
Sort by:
Best of maintaining records
Best of maintaining records
Pros
I have used it as an administrator and patient. It is easy to use for documentation as well as accessing your reports online.
Cons
It is very difficult to navigate through the charts when looking up by name.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Kelly
PCS, 10-49 employees
May 2022
We found what we were looking for
We found what we were looking for
Pros
ClinicTracker EHR Software allows us to pull up information and access records from anywhere. We are able to track grants and claims which is a big part of our daily operations. Impressive, very nice!
Cons
We are still getting used to the software but we have not encountered any issues so far.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Bridget
Insight Counselling Center, 10-49 employees
April 2022
Totally positive experience
Totally positive experience
Pros
ClinicTracker EHR Software has been great for our mental health practice. It comes built-in with treatment options and we have not had an issue so far.
Cons
The application does not open when the software update is installed. This needs to be fixed asap.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Cindy
CLT Atum and Associates, 10-49 employees
March 2022
Kind of a mess
Kind of a mess
Pros
Dashboard is nice and it is fully customizable. Billing has been a big time saver.
Cons
Documentation is terrible which is our biggest concern. They did not teach us anything during training and we were left hanging by the customer service too.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Bridget
Lamplight Counselling Services, 10-49 employees
April 2021
Great partner
Great partner
Pros
We were able to switch to the software very easily and it helped us reduce paperwork and improve our workflow.
Cons
It is difficult to navigate the help section and we do not like the user guides in particular.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Katey
Partners in Change, 10-49 employees
April 2021
Great partner
Great partner
Pros
We were able to switch to the software very easily and it helped us reduce paperwork and improve our workflow.
Cons
It is difficult to navigate the help section and we do not like the user guides in particular.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Katey
Partners in Change, 10-49 employees
April 2021
Easy to use
Easy to use
Pros
I enjoyed that interfacing with clients was simple. The interface to the conference room was nifty and simple to utilize.
Cons
The connectivity was now and then challenging due to destitute web service
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Kathy
Psychotherapist , 2-9 employees
March 2021
Clinic Tracker - easy to use, comprehensive
Clinic Tracker - easy to use, comprehensive
Pros
For clients, it is simple to explore and oversee. The stock layouts are comprehensive and simple to utilize. As a director, it is pretty simple to alter the client settings as well as the framework settings.
Cons
As a chairman, a few of the reports dont capture the kind of data that Im searching for (client socioeconomics for case), and it isnt continuously clear as to what areas are being pulled from to create the reports. As a client, the treatment plan formats have way as well numerous areas, a few of which are redundant.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Cara
Associate Director of Mental Health, 1000+ employees
March 2021
Great Practice Experience
Great Practice Experience
Pros
Being a clinician, I delighted in the different components that advertised a simple treatment preparation. From the exceptionally wealthy in point by point persistent statistic to the modifying needs we seem to use to fit our agencys needs from the main screen. This software advertised an extraordinary involvement I would be cheerful to share with any mental wellbeing professional.
Cons
There were times when the application wouldnt open I believe it was due to the program upgrading. Im not that beyond any doubt but I would make treatment troublesome at times on the off chance that I required to induce on amid a session to get to a few client records.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kritic
Mental Health Care, 10-49 employees
March 2021
Great System
Great System
Pros
I had a great practice experience as they offered vast features which suited me perfectly and being a clinician it offered vast components that result in the easiest treatment plans.
Cons
Some glitches occur usually slow down the system.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Cindy
Mental Health Care, 10-49 employees
March 2021
Always loved working on the software
Always loved working on the software
Pros
This software grants permission to access information from anywhere from the system. This is truly amazing for us as we are mostly looking forward for donors/grantors.
Cons
We are new to the software so we are still figuring out its use.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Brydget
Mental Health Care, 10-49 employees
February 2021
Its great if you can spend time learning the inside and out.
Its great if you can spend time learning the inside and out.
Pros
If you have the resources to hire someone just to focus on this software its great and can potentially make your practice paperless!
Cons
Like I said, if you dont have a person trained in this software on board, you will have A LOT of issues! They say they have a support team to help you out any time but this is false since when you ask them for help they send general replies or training videos that dont help with your specific issue!
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Heather
Behavioral Health Clinic, LLC, 1-10 employees
September 2020
We found it helpful.
We found it helpful.
Pros
The customer support is very helpful.
Cons
The billing features on this EMR are not always working.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Kellie
Compass Behavioral Health, 11-50 employees
September 2020
All in one solution
All in one solution
Pros
Valuable functions and features at one place.
Cons
Overall a good experience and decision to buy Clinic Tracker.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Open Door Center for Change, 11-50 employees
July 2018
Good EMR system
Good EMR system
Pros
Clinic tracker support is great and it ensures to resolve any issue.
Cons
Slow connectivity. Application hangs at times (weve been assured that itll be resolved).
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Hallie
Lesprit Mental Health Center, N/A employees
June 2018
Versatile product
Versatile product
Pros
We are an agency that provides combined services of substance use and mental health services. The individual SU and MH forms in ClinicTracker were impressive.
Cons
No cons to mention
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Bernie
Sea View Community Services, N/A employees
September 2017
Clinic tracker is the best EMR software
Clinic tracker is the best EMR software
Pros
Clinic tracker has been a life saver for our mental health billing and revenue cycle management company. Direct connection to clearning houses.
Cons
No complaints.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Debbie
Manna Health Professional Services, N/A employees
August 2017
Responsive staff
Responsive staff
Pros
The clinic tracker staff is very cooperative and helped us through a smooth implementatio. The customer support service is very active and they respond to client queries within an hour. It is more suitable to Mental health practices.
Cons
Some therparists may find it hard to use all features so we recommned the CT to introduce video tutorials so that new employees may find it easy to use
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Diane
The Family & Childrens Society, N/A employees
July 2017
Amazing customer support
Amazing customer support
Pros
The EMR is flexible and customer support service is amazing. They respond to your complaints in timely manner and resolve your issues deligently. It fits our medical records requirements, billing and scheduling activities.
Cons
Clinic Tracker has accommodated many custom development requests to meet the needs of our program.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Jeffrey
QCI Behavioral Health, N/A employees
April 2017
Long term user
Long term user
Pros
We have been using the software for a long time and we found customer support to be their strong point. We are impressed and happy with this product.
Cons
No issue
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Alan
United Health Services Hospitals, Inc, N/A employees
April 2017
Too complicated
Too complicated
Pros
The tools and features look very helpful but they are not easy to use. Atleast I had issues understanding software interface and tabs andmodules.
Cons
Its functions are complicated and it is not as simple as they advertised. In my opinion, the software is not cloud based.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Heather
Prosperity Eating Disorders and Wellness, 11-50 employees
April 2017
New user. Learning the ropes.
New user. Learning the ropes.
Pros
Honest and knowledgeable customer support.
Cons
There is no other issue except navigation. It is not easy to find the exact data you are looking for.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Barbara
The New Learning Therapy Center, N/A employees
July 2016
Suits our practice needs and requirements.
Suits our practice needs and requirements.
Pros
A reliable window based behavioural health EMR solution. Endless features and year round updates.
Cons
It is the best available software in the market for behavioral health practices.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kristin
everythingEHR, N/A employees
April 2016