Cliniko Reviews

Pros

general stuff is ok.

Cons

emails not delivered to clients, cant customise important things, cant do clients mass data upload to via excel to update existing records - it will create duplicates !! inventory is very limited... and more!

Pros

I used to like the online booking feature, but unfortunately the software has glitches that make it unreliable for a reliable business.

Cons

The platform sends emails and gives feedback that the emails have been sent, but in reality, some emails are never delivered, and our users are not notified about it. This lack of trustworthiness in the software and the slow support response to the issue is a major drawback.

Pros

I'm really happy and very much satisfied with Cliniko software as it is fairly easy to use. What I love the most is how simple it makes booking patient appointments and processing payments. A few clicks, and it's done. Overall it saves my time and really boosts efficiency.

Cons

There are no downsides to this software. All of its features are highly useful and user-friendly.

Pros

I find Cliniko really easy and simple to use. Plus it is super intuitive and worth every penny for what it offers.

Cons

I cannot think of any negative aspects about this software. I have been highly satisfied with its performance.

Pros

My experience with Cliniko has been absolutely amazing. Even our therapists love it because it gives them the freedom to manage their schedules anytime anywhere. Plus the software is pretty easy to use and understand. On my very first day, I had no trouble figuring out how the scheduling works as it's that simple.

Cons

When exporting data from Cliniko, I hope there is a way to automate the process without relying on product support for assistance.

Pros

Cliniko has made scheduling appointments so much easier and way more efficient. It really streamlines everything and keeps things running smoothly at the clinic. Honestly, it's excellent.

Cons

There is nothing to complain about. The software functions perfectly, and I would highly recommend it to other healthcare facilities.

Pros

The ease of use and adaptability of Cliniko make it an indispensable tool for supporting clients, staff, and management in our clinic. It ensures that our operations run smoothly and efficiently.

Cons

I think it would be really helpful if the software allowed me to block out specific times for certain types of appointments.

Pros

Cliniko has honestly made my life so much easier, especially when it comes to managing client bookings and schedules. Also I love how simple and beginner-friendly the system is as it's super easy to understand. One of my favorite things about it is how simple the appointment booking process is. There's no need to deal with tons of options, which makes everything quick and efficient.

Cons

The messaging section could be improved. Although its a great feature to have in Cliniko, I personally do not use it on a daily basis.

Pros

Overall, I think Cliniko is a great program with plenty of great features. It's really easy to learn, which is a huge plus and it offers a wide variety of tools to work with. Another big advantage is the reliable technical support as they are always there when you need them!

Cons

It would be great if there were a way for us to restrict the online booking system to existing clients only, such as implementing a login system exclusively for returning patients.

Pros

Cliniko provides a simple and user-friendly software solution for managing appointments and clinical notes in a physiotherapy business. It simplifies the process and enhances our work productivity.

Cons

Compared to some of its competitors, I feel like the Clinikos reporting capabilities in the softwares backend are not as comprehensive. It would be beneficial to have more robust reporting features.

Pros

I've loved Cliniko since we first started using it and I love it even more now. It is so simple to operate, and the companys values really set them apart from the competition. Over the last six months, they have added tons of new, super-useful features and all without charging extra. Our team is happy, our patients are happy and I am happy. Setting up and using Cliniko is very easy. I didn't fully appreciate that until I tried a couple of their competitors. I had one main issue with time slots, which made me consider switching, but after testing other systems (and getting totally overwhelmed by some), I knew I had to stick with Cliniko. As it is so much simpler to use and you can have it up and running effectively within an hour or so. What really stands out is the company's ethos. Their pricing is transparent as there is no need for drawn-out phone calls just to get a number, unlike some competitors. Their support team is quick to respond and the help feels personal. During Covid-19, they were very supportive of our business and used that time to roll out new features that have taken the platform to the next level. Honestly, Cliniko just keeps getting better.

Cons

While Cliniko is highly functional but as per me there is still room for improvement, particularly regarding group sessions. It would be great to see more progress in this area. Additionally, some competing platforms offer greater flexibility in customizing automated emails, although increased flexibility often comes with increased complexity.

Pros

I'm constantly impressed and so happy with the support I get as a new Cliniko user. No matter how many different questions I throw at them, the team is always brilliant. I get quick, friendly and very detailed responses every time. They never make me feel silly for asking anything and they actually encourage me to ask more. The more I ask, the faster I learn. Cliniko itself is really intuitive, but I still need help sometimes. The online chat support feels like having an extended part of our business right there with us. They make my job so much easier and have been a huge help to our small business during these tough times. I can't thank them enough for being so great.

Cons

One limitation I have encountered is the inability to attach PDF files to emails. Additionally, it can be difficult to identify canceled appointments in the diary, which can cause some inconvenience.

Pros

Cliniko really stands out as an easy to use and fast online booking service. Compared to other software, it saves a lot of time in our daily operations. The customer service is top-notch, always quick to respond online and ready to help with any questions or issues. I did rate the software 9.5/10, customer service 10/10 and value for money 10/10.

Cons

While Cliniko is highly functional, it still has room for improvement, particularly when it comes to group sessions. Although progress has been made, I expect further development in this area. Other platforms offer more customization options for automated emails, although they come with increased complexity.

Pros

Cliniko offers a user-friendly and intuitive experience for both our business and clients when it comes to making appointments. It simplifies the process and ensures a smooth booking experience.

Cons

Well it is challenging to gauge stock sales profit with this software, and it does not offer as many reporting options as some of the other competitors. Also, integrating it with accounting software like Xero for stock management can sometimes cause issues.

Pros

I really like the advantages Cliniko offers, like SMS reminders that help prevent no-shows and late arrivals. Creating and canceling appointments is not a problem anymore and the fact that I can access it from anywhere with an internet connection is a huge plus. It also integrates smoothly with accounting software like Xero and on top of all that, it's affordable.

Cons

There is no built-in package management feature, and the software lacks the ability to make percentage payments to contractors or locums.

Pros

Cliniko offers wide range of integration capabilities which allows us to connect and customize their software with various other applications based on our specific needs and preferences.

Cons

While some users may prefer phone support but the knowledge base and chat support provided by Cliniko are sufficient and effective for addressing any inquiries or issues.