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softwareCliniko Reviews
15 Reviews
Overall Rating
4.7
15 Reviews
Rating Distribution
5
(14)
4
(0)
3
(0)
2
(0)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
15 Reviews
Rating Distribution
5
(14)
4
(0)
3
(0)
2
(0)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Unreliable Software with Glitches
Unreliable Software with Glitches
Pros
I used to appreciate the online booking feature, but unfortunately, the software has glitches that make it unreliable for a reliable business.
Cons
The platform sends emails and gives feedback that the emails have been sent, but in reality, some emails are never delivered, and the user is not notified about it. This lack of trustworthiness in the software and the support tes response to the issue is a major drawback.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
3
Ge
Mental Health Care, 2-10 employees employees
Jan 23, 2023
Convenient Appointment Booking and Payment Processing
Convenient Appointment Booking and Payment Processing
Pros
The feature I find most valuable is the ability to book patient appointments and process payments with just a few clicks. It simplifies these tasks and improves efficiency.
Cons
There are no downsides to this software. All of its features are highly useful and user-friendly.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Jen
Health, Wellness and Fitness, 11-50 employees employees
Jan 17, 2023
Easy-to-Use Software with Good Value for Money
Easy-to-Use Software with Good Value for Money
Pros
The software is very easy and intuitive to use, providing good value for money.
Cons
I cannot think of any negative aspects about this software. I have been highly satisfied with its performance.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Gina
Health, Wellness and Fitness, 1 employee employees
Dec 12, 2022
User-Friendly Software with Efficient Scheduling
User-Friendly Software with Efficient Scheduling
Pros
This software is extremely easy to use and understand. Even on my first day, I was able to grasp how the scheduling works without any difficulties.
Cons
When exporting data from Cliniko, I hope theres a way to automate the process without relying on product support for assistance.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Mark Jill
Medical Practice, 11-50 employees employees
Oct 30, 2022
Highly Efficient Appointment Scheduling
Highly Efficient Appointment Scheduling
Pros
The software makes appointment scheduling incredibly efficient and easy to manage. It strelines the process and ensures smooth operations for the clinic.
Cons
There is nothing to complain about. The software functions perfectly, and I would highly recommend it to other healthcare facilities.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jennifer
Health, Wellness and Fitness, 11-50 employees employees
Oct 01, 2022
Essential Software for Running a Smooth Clinic
Essential Software for Running a Smooth Clinic
Pros
The ease of use and adaptability of Cliniko make it an indispensable tool for supporting clients, staff, and management in our clinic. It ensures that our operations run smoothly and efficiently.
Cons
It would be beneficial if the software allowed specific times to be blocked out for certain types of appointments.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Lotti
Health, Wellness and Fitness, 2-10 employees employees
Sep 14, 2022
Easy-to-Use Software with Minimalist Design
Easy-to-Use Software with Minimalist Design
Pros
One of the things I appreciate about this software is its simplicity and ease of use, especially when booking appointments for clients. It doesnt require selecting numerous options, making the process efficient and straightforward.
Cons
The messaging section could be improved. Although its a great feature to have in Cliniko, I personally dont use it on a daily basis.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Richmont
Health, Wellness and Fitness, 11-50 employees employees
Sep 10, 2022
User-Friendly Software with Responsive Support
User-Friendly Software with Responsive Support
Pros
The software is easy to learn and offers a wide range of features. The availability of good technical support is also a significant advantage.
Cons
It would be great if there were a way to restrict the online booking system to existing clients only, such as implementing a login system exclusively for returning patients.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Brooke
Health, Wellness and Fitness, 1 employee employees
Mar 16, 2022
Simple and Efficient Appointment and Note Management
Simple and Efficient Appointment and Note Management
Pros
Cliniko provides a straightforward and user-friendly software solution for managing appointments and clinical notes in a physiotherapy business. It simplifies the process and enhances efficiency.
Cons
Compared to some of its competitors, Clinikos reporting capabilities in the softwares backend are not as comprehensive. It would be beneficial to have more robust reporting features.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Daniel
Health, Wellness and Fitness, 2-10 employees employees
Dec 17, 2021
Easy to Use and Great Customer Support
Easy to Use and Great Customer Support
Pros
Cliniko stands out for its ease of use, making it quick and effortless to set up and navigate. The customer support provided by the te is exceptional, with prompt and helpful responses.
Cons
While Cliniko is highly functional, there is still room for improvement, particularly regarding group sessions. It would be beneficial to see more progress in this area. Additionally, some competing platforms offer greater flexibility in customizing automated emails, although increased flexibility often comes with increased complexity.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Stuart
Health, Wellness and Fitness, 2-10 employees employees
Oct 18, 2020
Exceptional Support and Intuitive Software
Exceptional Support and Intuitive Software
Pros
As a new user of Cliniko, I have been consistently delighted and impressed with the prompt, friendly, and detailed responses I receive from their te. They encourage me to ask questions and provide assistance, making my learning process quicker and easier. The online chat support feels like an extension of our business, and I truly appreciate their help in making my job easier, especially during these challenging times.
Cons
One limitation Ive encountered is the inability to attach PDF files to emails. Additionally, it can be difficult to identify canceled appointments in the diary, which can cause some inconvenience.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Andy
Health, Wellness and Fitness, 2-10 employees employees
Aug 04, 2020
User-Friendly and Efficient Booking Software
User-Friendly and Efficient Booking Software
Pros
Cliniko stands out as a super easy-to-use and fast online booking service. Compared to other software options, it saves a significant ount of time in daily operations. The customer service is exceptional, with quick online responses that address any inquiries or concerns
Cons
While Cliniko is highly functional, it still has room for improvement, particularly when it comes to group sessions. Although progress has been made, I expected further development in this area. Other platforms offer more customization options for automated emails, although they come with increased complexity.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Luke
Health, Wellness and Fitness, 11-50 employees employees
Mar 06, 2020
Easy and Intuitive User Experience
Easy and Intuitive User Experience
Pros
Cliniko offers a user-friendly and intuitive experience for both the business and clients when it comes to making appointments. It simplifies the process and ensures a smooth booking experience.
Cons
The stock sales profit measurement is challenging to gauge, and the software lacks as many reporting options as some other competitors. Integrating it with accounting software like Xero for stock management can also cause some issues.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Diana
Health, Wellness and Fitness, 2-10 employees employees
Feb 29, 2020
Convenient and Affordable Appointment Management
Convenient and Affordable Appointment Management
Pros
Cliniko offers several advantages, including SMS reminders that help prevent no-shows and late arrivals, easy appointment creation and cancellation, accessibility from anywhere with internet access, integration with accounting software like Xero, and affordability.
Cons
There is no built-in package management feature, and the software lacks the ability to make percentage payments to contractors or locums.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Anonymous
N/A, 2-10 employees employees
Dec 03, 2019
Versatile Integration Options
Versatile Integration Options
Pros
Cliniko offers extensive integration capabilities, allowing users to connect and customize their software with various other applications based on their specific needs and preferences.
Cons
While some users may prefer phone support, the knowledge base and chat support provided by Cliniko are sufficient and effective in addressing any inquiries or issues.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
S
Computer Software, 51-200 employees employees
Jul 12, 2019
Filters
Unreliable Software with Glitches
Unreliable Software with Glitches
Pros
I used to appreciate the online booking feature, but unfortunately, the software has glitches that make it unreliable for a reliable business.
Cons
The platform sends emails and gives feedback that the emails have been sent, but in reality, some emails are never delivered, and the user is not notified about it. This lack of trustworthiness in the software and the support tes response to the issue is a major drawback.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
3
Ge
Mental Health Care, 2-10 employees employees
Jan 23, 2023
Convenient Appointment Booking and Payment Processing
Convenient Appointment Booking and Payment Processing
Pros
The feature I find most valuable is the ability to book patient appointments and process payments with just a few clicks. It simplifies these tasks and improves efficiency.
Cons
There are no downsides to this software. All of its features are highly useful and user-friendly.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Jen
Health, Wellness and Fitness, 11-50 employees employees
Jan 17, 2023
Easy-to-Use Software with Good Value for Money
Easy-to-Use Software with Good Value for Money
Pros
The software is very easy and intuitive to use, providing good value for money.
Cons
I cannot think of any negative aspects about this software. I have been highly satisfied with its performance.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Gina
Health, Wellness and Fitness, 1 employee employees
Dec 12, 2022
User-Friendly Software with Efficient Scheduling
User-Friendly Software with Efficient Scheduling
Pros
This software is extremely easy to use and understand. Even on my first day, I was able to grasp how the scheduling works without any difficulties.
Cons
When exporting data from Cliniko, I hope theres a way to automate the process without relying on product support for assistance.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Mark Jill
Medical Practice, 11-50 employees employees
Oct 30, 2022
Highly Efficient Appointment Scheduling
Highly Efficient Appointment Scheduling
Pros
The software makes appointment scheduling incredibly efficient and easy to manage. It strelines the process and ensures smooth operations for the clinic.
Cons
There is nothing to complain about. The software functions perfectly, and I would highly recommend it to other healthcare facilities.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jennifer
Health, Wellness and Fitness, 11-50 employees employees
Oct 01, 2022
Essential Software for Running a Smooth Clinic
Essential Software for Running a Smooth Clinic
Pros
The ease of use and adaptability of Cliniko make it an indispensable tool for supporting clients, staff, and management in our clinic. It ensures that our operations run smoothly and efficiently.
Cons
It would be beneficial if the software allowed specific times to be blocked out for certain types of appointments.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Lotti
Health, Wellness and Fitness, 2-10 employees employees
Sep 14, 2022
Easy-to-Use Software with Minimalist Design
Easy-to-Use Software with Minimalist Design
Pros
One of the things I appreciate about this software is its simplicity and ease of use, especially when booking appointments for clients. It doesnt require selecting numerous options, making the process efficient and straightforward.
Cons
The messaging section could be improved. Although its a great feature to have in Cliniko, I personally dont use it on a daily basis.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Richmont
Health, Wellness and Fitness, 11-50 employees employees
Sep 10, 2022
User-Friendly Software with Responsive Support
User-Friendly Software with Responsive Support
Pros
The software is easy to learn and offers a wide range of features. The availability of good technical support is also a significant advantage.
Cons
It would be great if there were a way to restrict the online booking system to existing clients only, such as implementing a login system exclusively for returning patients.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Brooke
Health, Wellness and Fitness, 1 employee employees
Mar 16, 2022
Simple and Efficient Appointment and Note Management
Simple and Efficient Appointment and Note Management
Pros
Cliniko provides a straightforward and user-friendly software solution for managing appointments and clinical notes in a physiotherapy business. It simplifies the process and enhances efficiency.
Cons
Compared to some of its competitors, Clinikos reporting capabilities in the softwares backend are not as comprehensive. It would be beneficial to have more robust reporting features.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Daniel
Health, Wellness and Fitness, 2-10 employees employees
Dec 17, 2021
Easy to Use and Great Customer Support
Easy to Use and Great Customer Support
Pros
Cliniko stands out for its ease of use, making it quick and effortless to set up and navigate. The customer support provided by the te is exceptional, with prompt and helpful responses.
Cons
While Cliniko is highly functional, there is still room for improvement, particularly regarding group sessions. It would be beneficial to see more progress in this area. Additionally, some competing platforms offer greater flexibility in customizing automated emails, although increased flexibility often comes with increased complexity.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Stuart
Health, Wellness and Fitness, 2-10 employees employees
Oct 18, 2020
Exceptional Support and Intuitive Software
Exceptional Support and Intuitive Software
Pros
As a new user of Cliniko, I have been consistently delighted and impressed with the prompt, friendly, and detailed responses I receive from their te. They encourage me to ask questions and provide assistance, making my learning process quicker and easier. The online chat support feels like an extension of our business, and I truly appreciate their help in making my job easier, especially during these challenging times.
Cons
One limitation Ive encountered is the inability to attach PDF files to emails. Additionally, it can be difficult to identify canceled appointments in the diary, which can cause some inconvenience.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Andy
Health, Wellness and Fitness, 2-10 employees employees
Aug 04, 2020
User-Friendly and Efficient Booking Software
User-Friendly and Efficient Booking Software
Pros
Cliniko stands out as a super easy-to-use and fast online booking service. Compared to other software options, it saves a significant ount of time in daily operations. The customer service is exceptional, with quick online responses that address any inquiries or concerns
Cons
While Cliniko is highly functional, it still has room for improvement, particularly when it comes to group sessions. Although progress has been made, I expected further development in this area. Other platforms offer more customization options for automated emails, although they come with increased complexity.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Luke
Health, Wellness and Fitness, 11-50 employees employees
Mar 06, 2020
Easy and Intuitive User Experience
Easy and Intuitive User Experience
Pros
Cliniko offers a user-friendly and intuitive experience for both the business and clients when it comes to making appointments. It simplifies the process and ensures a smooth booking experience.
Cons
The stock sales profit measurement is challenging to gauge, and the software lacks as many reporting options as some other competitors. Integrating it with accounting software like Xero for stock management can also cause some issues.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Diana
Health, Wellness and Fitness, 2-10 employees employees
Feb 29, 2020
Convenient and Affordable Appointment Management
Convenient and Affordable Appointment Management
Pros
Cliniko offers several advantages, including SMS reminders that help prevent no-shows and late arrivals, easy appointment creation and cancellation, accessibility from anywhere with internet access, integration with accounting software like Xero, and affordability.
Cons
There is no built-in package management feature, and the software lacks the ability to make percentage payments to contractors or locums.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Anonymous
N/A, 2-10 employees employees
Dec 03, 2019
Versatile Integration Options
Versatile Integration Options
Pros
Cliniko offers extensive integration capabilities, allowing users to connect and customize their software with various other applications based on their specific needs and preferences.
Cons
While some users may prefer phone support, the knowledge base and chat support provided by Cliniko are sufficient and effective in addressing any inquiries or issues.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
S
Computer Software, 51-200 employees employees
Jul 12, 2019