Compulink Reviews

“Complicated Interface

Pros

I did not find anything that I particularly enjoyable about Compulink.

Cons

I found the program challenging for both optical and medical staff to use. The training period was very brief and despite weeks of trying to figure out the program I still felt confused.

“Customizable EMR

Pros

I truly valued the Compulink team for their quick responses to my inquiries. They were also very accommodating in helping me tailor the provider and patient experiences to my needs. Running a sports medicine and eating disorder clinic, I had them remove weight as a mandatory variable from many presets and eliminate some automated patient education that was triggering for my patients. They assisted me in customizing my charting environment, which has sped up my documentation process. Now, I use the same EMR for my sports/family medicine practice, my PT, my chiropractor and soon for therapists and dietitians as well.

Cons

Adding diagnoses sometimes requires more effort than I'm used to with Epic but it does get easier with more use. Throughout my career, I have worked with Epic, Cerner and Meditech, with Epic being my clear favorite. Epic was too costly for my small private practice but I still prefer Compulink over Cerner and definitely more than Meditech.

“Reviewing our new system

Pros

The product becomes easier to use with time. However there was a significant amount of time required for setup initially.

Cons

There were some aspects we needed to add to the documentation side and they are currently working on that.

“Great Optometry/Medical Software

Pros

I love how user friendly Compulink is. Searching for patients is pretty easy and the top tabs neatly organize every part of the patient chart. The drop down selection menus cover everything and the tables and scheduler are customizable. I am really impressed with the system!

Cons

There are features in the software that we are not using which I did like to explore. However, programming the data into the software seems beyond my skill level. As an optometry practice we do not use the ordering sections so price calculations and insurance billing are not available to us.

“Compulink is the BEST!

Pros

I find Compulink to be highly customizable! Each ASC is unique and I like that Compulink lets me directly modify our workflow (like layout, documentation, printable forms etc.) without unnecessary hurdles. Since implementing Compulink in our ASC, we have developed a process that suits us perfectly. What used to require two full time Front Desk Receptionists to prepare patient charts can now be managed by just one. Compulinks ease of use is a big plus as our nurses and technicians find it simple because most of their documentation can be done on one screen and they can set up Favorites for quick charting. Its simplicity allows us to train new employees or agency staff quickly. Although we do not often need support from Compulink, their customer service is always prompt and helpful. The system is budget friendly with simple invoicing and consistent pricing over the years, even during the pandemic and inflation. From a management perspective, its reassuring to see that many of the Compulink employees who helped set up my former surgery center are still with the company. This stability is important because it means I know who to contact for assistance and a low turnover rate reflects well on the company.

Cons

We have had issues in the past when updates were made to the system including one incident where we lost a significant amount of data and had to revert to paper charts until it was resolved. However, its been a while since we have faced any update related problems, and it seems to be fixed now.

“Optometry

Pros

Compulink is very user friendly. Scheduling patients is a hassle free task and organizing patient records is pretty simple too.

Cons

Sometimes, certain aspects of the software glitch and I need to contact Customer Support for help.

“Cooper Eyecare review of compulink

Pros

Sending patient history and demographics before exams, authorizing through Compulink, integrating equipment and managing contact lens evaluations, orders and sales are all seamlessly handled. I also like the option that allows us to customize and the logical presentation of their tabs.

Cons

The software automatically calculates the contact lenses needed based on refraction, trial contact lenses and over refraction. It also allows me to import or use Excel sheets with Compulink.

“Virtually end-to-end EMR/practice management solution

Pros

I like that Compulink integrates almost all EMR and practice management needs into one package.

Cons

I find the customization of reports to be limited without additional paid features and exam layouts can only be customized with a higher cost version of the software. Some procedures are complex and not intuitive and there are minimal options to search or sort lists. Adding to system tables is not very resourceful.

“Compulink review

Pros

I find Compulink very easy to use and generally navigate through things without trouble. However, I do struggle with Compulink University as it is challenging to find what I am looking for. Searches often return results that are not related to my query. Despite this, I really like the EHR itself. It seems to have many features we might not even be aware of.

Cons

It is important for us to have a contact person who is easily reachable and can collaborate with our IT team to resolve issues quickly as any problems often interfere with patient care. The medication field seems to be a persistent issue. Although I have not heard many recent complaints, I know there were frequent issues with it freezing the computer or slowing it down when merging medications.

“Loving Compulink

Pros

I really like the collaborative approach in implementing the software and the thorough training to make sure we are prepared. The support is excellent and I can set up my own templates, which speeds up charting.

Cons

There are minor annoyances such as having to click in certain areas of tabs instead of tabbing to them and the cloud times out too quickly sometimes. I might get caught up with a patient and have to log back in to continue where I left off. Its not a major issue but it can be a bit frustrating when I am in a rush.

“Great product

Pros

The product's ease of use and customization is impressive and has simplified documentation for everyone including new users.

Cons

I often find dealing with the updates and any issues they cause to be challenging.

“Compulink Usability

Pros

I love how easy Compulink is to use and how customizable it can be. The end user training is pretty simple, to the point and I also like the fact that Compulink offers quick classes that staff can watch.

Cons

I would love to see Compulink settle on one or two vendors to handle most of the integrations. For instance, merging web registration, appointment scheduling and the patient portal into a cohesive system would be great.

“Flexible, Effective EMR!

Pros

Our favorite aspect of using Compulink is the exceptional support from every level of the company. For every question, there are helpful resources available and for issues not covered in the comprehensive documentation, the knowledgeable and patient staff are just a phone call away.

Cons

Our practice had some trouble hosting the Compulink server ourselves but since moving to their Cloud Hosted AWS solution, we have faced so few problems and those were resolved so quickly that its hardly worth mentioning.

“One Of The Best For Eyecare

Pros

Compulink's EHR software offers everything I need to run my practice. Whether it is for optical retail or our ASC, Compulink serves as a one stop shop.

Cons

In the start we self hosted Compulink and the updates were somewhat problematic. However, migrating to the "Compulink Cloud" on AWS two years ago was definitely one of the best decisions we have made.

“We like it!

Pros

The AI technology by Compulink Healthcare EHR has transformed my medical practice. I love the patient engagement and customization features that have helped me save more time and resources. I am glad that I chose Compulink for my medical practice.

Cons

The customer support team is not very responsive but besides that, everything is good.

“Rancho Santa Fe Optometry

Pros

I like all of its features, mainly the patient communication, portal, web registration and EHR.

Cons

The implementation was challenging. I felt we went live too soon and were not prepared well. A lot of the software was not working properly when we launched.

“Why I like Compulink's software

Pros

I really like how easy it is to use and how simple it is to adjust items to personalize them.

Cons

I do not have anything negative to say about this software.

“InSite Optics vs. Compulink Healthcare Solutions

Pros

The software is comprehensive and detailed for all eyecare needs. I have used it for many years before this business, so its very user friendly for me.

Cons

It would be amazing if you could figure out how to email or send receipts through the Compulink software to patients. As someone who is mobile, finding a reliable small printer can be quite frustrating.

“Great Software for those in the eye care industry

Pros

What I like most about this software is its ability to accommodate several different types of users, including Aesthetics, Optical, Contacts and an Optical Lab. We were able to customize it to fit our needs, something no other software we considered could do.

Cons

The inventory portion is not necessarily hard to use but it could be made more user friendly to help save time.

“Comprehensive and advanced EHR solution

Pros

Compulink healthcare system is the best EHR solution for my practice that I have used in my 16 years long experience in medical healthcare. The software integrates really well with third-party vendors. The platform offers a plethora of features specific to our practice needs and its amazing. There are several built-in templates enabling you to get charting and note-taking done efficiently. On top of that, there’s much scope for customization to set things to your precise requirements, without bothering with the workarounds. The support staff is top-notch. They are kind and always willing to work with you to find the best solution for your issues. And more importantly, always readily available.

Cons

There is such a thing as too much choice. The customization ability requires you to first have a good idea of what you want the outcome to be and how to get that. Otherwise, it can get very complicated, very quickly. The new updates always have some bugs and minor glitches but the company has been great at helping us get rid of them.

“The Best EHR System For Me

Pros

This is the most versatile and comprehensive system I have used. Also it is very adaptive and intuitive and I am impressed by how affordable it is.

Cons

I have not faced any major issues with the software.

“Innovative and extremely user-friendly

Pros

I love the functionality of Compulink. Charting and scheduling are very easy with this platform, there a number of tools to help with it. You get all the data on one window when creating a new patient file. Note taking is a breeze. The system’s quick processing allows you to see more patients in less time.

Cons

Fixing errors in the billing process can be such a hassle. I wish there was an option to fix the problem yourself in real-time with a self-help guide or something, that would have been great.

“Research all EHR options before choosing

Pros

I really enjoy the wide range of reports I can run in Compulink like almost any data list I need. Its also a major player in the industry, so everything we needed to integrate with it (like Weave and contact lens company sales platforms) has worked seamlessly. Scanning documents is simple with the right scanner and they are easy to view and locate from the patients demographics page. Having billing handled directly through Compulink has been easy too.

Cons

There were many learning curves with this system, such as needing a specific scanner for proper integration discovering that the Intake Form was not mobile compatible, understanding how the patients ledger populates and what data transfers between exams (most items do but not things like occupation, hobbies or PCP). As doctors, we did not find the EHR/Exam forms to be as intuitive or user-friendly as we had hoped. Depending on the version you choose, the extent to which you can edit exam form templates varies.

“This is why I love Compulink!

Pros

Compulink has wide range of catalogs for the items I use or plan to use and its on the go capabilities are amazing.

Cons

My current struggle is with checking out and posting discounts on packages.

“Best product!

Pros

It is indeed the best software. I wish that I had implemented this software in my practice sooner. Patient documentation has become easier for me with this software. The customer support is prompt and always helps. For me, this software has been the best employee.

Cons

No cons or complaints from our end.

“All in one solution!

Pros

There are a few glitches here and there with the software, but the customer team at Compulink is quite attentive and resolves the queries at the earliest possible time. In addition, I like the robust features that help me practice medicine like a breeze.

Cons

Setting up the Look Up Tables took me a very long time.

“On top!

Pros

I started using Compulink last year, and I am very content with my decision. My previous software frequently crashed down, but Compulink is straightforward to navigate. I have a smooth experience with Compulink, and my staff is also satisfied. There’s nothing I don’t like.

Cons

Theres nothing I dont like about the software.

“Compulink proved to be an asset to our company!

Pros

The appointment scheduling tool by Compulink has streamlined my patient scheduling process. In addition, I like how the software offers practice management and billing tools, all accessible from a single location. Overall, I recommend the software to everyone as it has helped me practice much more efficiently.

Cons

There is a bit of a learning curve for this software, but there would be any new software. Difficulties with updates sometimes come up, but they have been short-lived and customer service has been amazing.

“Great for a psych practice

Pros

Documentation is easy to follow, and you can easily add notes to the chart. The pdf reports look great, and it saves a lot of time.

Cons

It does not integrate with Quickbooks and that really hinders our productivity.

“Not bad

Pros

It contains both EHR and practice management features. It is very convenient to have all the options in the same system. The customer service is always available.

Cons

The fax feature does not receive documents when the system is off.

“Good system.

Pros

Compulink EHR features have handled numerous operations at my practice so I can focus on patient care. The software is user-friendly and offers features specific to various specialties, including Internal Med. In addition, it provides comprehensive tools that have helped me meet all my requirements efficiently.

Cons

Customer support is not available at times.

“The best EHR solution for us

Pros

A detailed and comprehensive software. I am happy with their staff and they all know me by name which makes their service personalized.

Cons

A few glitches are present and updates are required.

“EHR

Pros

Amazingly customizable and intuitive. A well-organized company with a very great staff support who are promptly accessible.

Cons

Including peripherals (ie scanner or stock filter weapon) was now and then an issue since compatibility or it wasn’t a straightforward case of plug and play.

“The best EHR

Pros

The program is comprehensive and detailed.

Cons

The computer program has little glitches. it too requires a part of updating.

“The leading EHR

Pros

The program is comprehensive and points by point.

Cons

The program has little glitches. It too requires lots of upgrading.

“An amazing software

Pros

The software is really easy to comprehend and use. I just love this software the way it is.

Cons

It just requires a lot of updating and also gets stuck sometimes.

“Very flexible to your needs.

Pros

EHR allowed us to have a customized software and our product specialist dealing with us was well informed.

Cons

Unfortunately, there is a limited amount of charts that can be opened at once. The scheduling system requires work before it meets the description seamlessly. It takes time for new users to get comfortable.

“It is all inclusive.

Pros

It is really great for our practice that houses several different doctors.

Cons

The glitches that appear after an update drive me up a wall.

“Honestly, could not love Compulink more!

Pros

We have been using Compullink for our practice since 1994! That should give you an idea of how much we love it and their customer support is unmatched!

Cons

We do not have many issues with this software!

“Highly disappointing

Pros

Don’t have anything good to say. there’s an issue with it every single day.

Cons

We have been using Compulink HS in a psychiatric practice in New York for years. Lately, we are trying to jump ships and find a different her system that offers better functionalities and is more specific to our specialty requirements. This software just doesnt work. It has been almost a year since CHS has been a constant pain for our office, no one can get it to work properly. I have lost count of the times weve called the customer service and submitted complaints, even sent a letter to the company owners yet no use. The providers, staff, and patients all are very frustrated with the system. What a complete waste of money!

“Do NOT buy

Pros

Among the few rare good qualities this system has to offer is the relative ease of use. The layout is somewhat intuitive. It does allow customization but how to do it, is really difficult to figure out. the least user-friendly system you’ll ever use.

Cons

I cannot fathom why anyone would use this software willingly or how on earth, they give it good reviews. The software has been a complete nightmare. The billing system is so awful. The entire company is seemed to be run by unprofessional people. They are constantly rolling out new updates for the software and with each update, one thing may be fixed but there are a million new errors that you have to wait for the next update to fix. Its a constant cycle of drop downs and other basic features not functioning then being fixed then something else not functioning. Their customer service might as well be non-existent. Whenever you manage to get access to them, they offer no help and are generally rude and uninterested.

“Poor implementation of a promising concept.

Pros

The software is relatively easy to use. There is a long list of numbers you can call to get help. Some of the tech support staff is very knowledgeable.

Cons

Compulink healthcare EHR seemed like a cool concept from the demo, but the implementation of the software is sloppy, to say the least. There are too many glitches and issues in every section. The support is terrible and never of any help. Their only excuse for no follow up0s is the time difference, whenever they call our clinic is closed. As if one phone call would fix the plethora of issues budding in every corner. The billing module is a poorly designed mess. We are finally considering leaving Compulink even though it cost us a lot with the software contract, its set up and training sessions for multiple offices but we are not gaining anything from the money we wasted on it either. In fact, its losing us money.

“Poor PM for orthopedics

Pros

The software has quite a few nice features to facilitate easy charting. The people at Compulink Healthcare were kind enough to send specialists and learned training staff to come and help us set up the system according to the requirements of an orthopedics office.

Cons

The practice management section is not at all equipped to handle ortho practice. There is no way around it. We had to learn how to make-do with the existing tools but it is quite a hassle. I would not recommend orthopedics to use CHS.

“Promising concept. Needs improvements

Pros

The system offers a great deal of adaptability. Their functionality is amazing, with such ease of use. Their customer support is readily available and has been a great help throughout our experience with Compulink. Their billing system is robust and effective. The software is relatively very user-friendly.

Cons

Compulink Healthcare systems take quite a while to get used to. The learning curve was slightly challenging. The support staff has proved to be very helpful in that regard as well.

“Cool features. Disappointing functionality

Pros

The system is pretty decent if you only use it for basic psych practice or eyecare clinic. It has some nice psych group features, its a different issue that they seldom work as they should. The software has a selection of some really good features like PractiWatch, SmartFunction, and Patient Action items.

Cons

The company made big promises at the time of sale and were quite hopeful but the implementation has been a nightmare and a total waste of money. Nothing works right. The appointment scheduling module is obsolete, there is no interface supporting Outlook. They are very slow when it comes to fixing reported problems. Implementation and QA teams seem to need much improvement. There is a rapidly growing list of limitations which is causing many delays for our go-live.

“Too complex, unintuitive and very expensive

Pros

There are perhaps too many options for you to play with. The customization allows you to change the system’s working to fir the requirements of your practice. The layout is user-friendly and the tabs, considerably functional and helpful since we use them a lot.

Cons

The software is too complicated. It has so many layers of information and processing which is extremely confusing. Compulink still uses DSM-IV terminology. Incomprehensive for the staff. It is hard to understand and learn. It does not cater to substance-abuse patients. The training program, I feel, did not do a good job of preparing us to use the system. There was a lot of learning left for us to do on our own after the training, which was not worth the money spent.

“Unreliable and outdated

Pros

Far too many issues. The EHR is mediocre at best. Scheduling module is nice although it doesn’t work right half the times. Billing system is also fairly nice, that doesn’t properly work half the times either. The only good thing is that it is designed specifically for ophthalmology which eliminates most of the workarounds regular ehr software requires.

Cons

Compulink could have been a good EHR solution if anything worked the way it was promised. There is far too much frustration trying to operate this system. It is unreliable and inconsistent in its functionality. The support staff doesn’t always follows up on problems. The billing coding is outdated. Incomprehensive reports for regulations like MIPS and MU. We are stuck with this overpriced system because the entire process of switching EHR system with the transition, set up, training and the resources exhausted is too much.

“Cluttered and outdated.

Pros

It isn’t inexpensive in comparison to other products, but it is quite difficult to understand and use.

Cons

It has so many features which aren’t useful at all for a doctor who is quite busy. The system feels quite cluttered, and that it needs to be more organized. It is hard to use it with MAC. If you are starting out new, you need to stay away from this product, but if for some reason you have to use it, try your best to learn it and don’t worry it takes time.

“Great Product!

Pros

The system is detailed and has a lot of new customizations. The claims are easy to submit. The reports are thorough, and you are able to choose whatever you want to see on the reports.

Cons

It would be great if this product also was able to have multiple screens at a time, like other software products. This would make patient reports and comparison much easier for us. It also has an old DOS statement effect, which I do think needs an update.

“Can be customized accordingly.

Pros

It has so many options to customize it according to the doctors needs and wants. They provide with flexible templates. The support is great and always ask for the customers feedback so that they can improve the product more. They constantly keep updating the software which is great.

Cons

The software has a high learning curve. It is not easy to get your hands on this product easily. To get the full potential of the software, one should know how to code. So, for someone who has no idea of coding will have to face a lot of issues or won’t be able to get this software to work at its full potential. The training process is also not straight forward.