Compulink Reviews

Pros

I did not find anything that I particularly enjoyable about Compulink.

Cons

I found the program challenging for both optical and medical staff to use. The training period was very brief and despite weeks of trying to figure out the program I still felt confused.

Pros

I truly valued the Compulink team for their quick responses to my inquiries. They were also very accommodating in helping me tailor the provider and patient experiences to my needs. Running a sports medicine and eating disorder clinic, I had them remove weight as a mandatory variable from many presets and eliminate some automated patient education that was triggering for my patients. They assisted me in customizing my charting environment, which has sped up my documentation process. Now, I use the same EMR for my sports/family medicine practice, my PT, my chiropractor and soon for therapists and dietitians as well.

Cons

Adding diagnoses sometimes requires more effort than I'm used to with Epic but it does get easier with more use. Throughout my career, I have worked with Epic, Cerner and Meditech, with Epic being my clear favorite. Epic was too costly for my small private practice but I still prefer Compulink over Cerner and definitely more than Meditech.

Pros

The product becomes easier to use with time. However there was a significant amount of time required for setup initially.

Cons

There were some aspects we needed to add to the documentation side and they are currently working on that.

Pros

I love how user friendly Compulink is. Searching for patients is pretty easy and the top tabs neatly organize every part of the patient chart. The drop down selection menus cover everything and the tables and scheduler are customizable. I am really impressed with the system!

Cons

There are features in the software that we are not using which I did like to explore. However, programming the data into the software seems beyond my skill level. As an optometry practice we do not use the ordering sections so price calculations and insurance billing are not available to us.

Pros

I find Compulink to be highly customizable! Each ASC is unique and I like that Compulink lets me directly modify our workflow (like layout, documentation, printable forms etc.) without unnecessary hurdles. Since implementing Compulink in our ASC, we have developed a process that suits us perfectly. What used to require two full time Front Desk Receptionists to prepare patient charts can now be managed by just one. Compulinks ease of use is a big plus as our nurses and technicians find it simple because most of their documentation can be done on one screen and they can set up Favorites for quick charting. Its simplicity allows us to train new employees or agency staff quickly. Although we do not often need support from Compulink, their customer service is always prompt and helpful. The system is budget friendly with simple invoicing and consistent pricing over the years, even during the pandemic and inflation. From a management perspective, its reassuring to see that many of the Compulink employees who helped set up my former surgery center are still with the company. This stability is important because it means I know who to contact for assistance and a low turnover rate reflects well on the company.

Cons

We have had issues in the past when updates were made to the system including one incident where we lost a significant amount of data and had to revert to paper charts until it was resolved. However, its been a while since we have faced any update related problems, and it seems to be fixed now.

Pros

Compulink is very user friendly. Scheduling patients is a hassle free task and organizing patient records is pretty simple too.

Cons

Sometimes, certain aspects of the software glitch and I need to contact Customer Support for help.

Pros

Sending patient history and demographics before exams, authorizing through Compulink, integrating equipment and managing contact lens evaluations, orders and sales are all seamlessly handled. I also like the option that allows us to customize and the logical presentation of their tabs.

Cons

The software automatically calculates the contact lenses needed based on refraction, trial contact lenses and over refraction. It also allows me to import or use Excel sheets with Compulink.

Pros

I like that Compulink integrates almost all EMR and practice management needs into one package.

Cons

I find the customization of reports to be limited without additional paid features and exam layouts can only be customized with a higher cost version of the software. Some procedures are complex and not intuitive and there are minimal options to search or sort lists. Adding to system tables is not very resourceful.

Pros

I find Compulink very easy to use and generally navigate through things without trouble. However, I do struggle with Compulink University as it is challenging to find what I am looking for. Searches often return results that are not related to my query. Despite this, I really like the EHR itself. It seems to have many features we might not even be aware of.

Cons

It is important for us to have a contact person who is easily reachable and can collaborate with our IT team to resolve issues quickly as any problems often interfere with patient care. The medication field seems to be a persistent issue. Although I have not heard many recent complaints, I know there were frequent issues with it freezing the computer or slowing it down when merging medications.

Pros

I really like the collaborative approach in implementing the software and the thorough training to make sure we are prepared. The support is excellent and I can set up my own templates, which speeds up charting.

Cons

There are minor annoyances such as having to click in certain areas of tabs instead of tabbing to them and the cloud times out too quickly sometimes. I might get caught up with a patient and have to log back in to continue where I left off. Its not a major issue but it can be a bit frustrating when I am in a rush.

Pros

The product's ease of use and customization is impressive and has simplified documentation for everyone including new users.

Cons

I often find dealing with the updates and any issues they cause to be challenging.

Pros

I love how easy Compulink is to use and how customizable it can be. The end user training is pretty simple, to the point and I also like the fact that Compulink offers quick classes that staff can watch.

Cons

I would love to see Compulink settle on one or two vendors to handle most of the integrations. For instance, merging web registration, appointment scheduling and the patient portal into a cohesive system would be great.

Pros

Our favorite aspect of using Compulink is the exceptional support from every level of the company. For every question, there are helpful resources available and for issues not covered in the comprehensive documentation, the knowledgeable and patient staff are just a phone call away.

Cons

Our practice had some trouble hosting the Compulink server ourselves but since moving to their Cloud Hosted AWS solution, we have faced so few problems and those were resolved so quickly that its hardly worth mentioning.

Pros

Compulink's EHR software offers everything I need to run my practice. Whether it is for optical retail or our ASC, Compulink serves as a one stop shop.

Cons

In the start we self hosted Compulink and the updates were somewhat problematic. However, migrating to the "Compulink Cloud" on AWS two years ago was definitely one of the best decisions we have made.

Pros

The AI technology by Compulink Healthcare EHR has transformed my medical practice. I love the patient engagement and customization features that have helped me save more time and resources. I am glad that I chose Compulink for my medical practice.

Cons

The customer support team is not very responsive but besides that, everything is good.

Pros

I like all of its features, mainly the patient communication, portal, web registration and EHR.

Cons

The implementation was challenging. I felt we went live too soon and were not prepared well. A lot of the software was not working properly when we launched.

Pros

I really like how easy it is to use and how simple it is to adjust items to personalize them.

Cons

I do not have anything negative to say about this software.

Pros

The software is comprehensive and detailed for all eyecare needs. I have used it for many years before this business, so its very user friendly for me.

Cons

It would be amazing if you could figure out how to email or send receipts through the Compulink software to patients. As someone who is mobile, finding a reliable small printer can be quite frustrating.

Pros

What I like most about this software is its ability to accommodate several different types of users, including Aesthetics, Optical, Contacts and an Optical Lab. We were able to customize it to fit our needs, something no other software we considered could do.

Cons

The inventory portion is not necessarily hard to use but it could be made more user friendly to help save time.

Pros

Compulink healthcare system is the best EHR solution for my practice that I have used in my 16 years long experience in medical healthcare. The software integrates really well with third-party vendors. The platform offers a plethora of features specific to our practice needs and its amazing. There are several built-in templates enabling you to get charting and note-taking done efficiently. On top of that, there’s much scope for customization to set things to your precise requirements, without bothering with the workarounds. The support staff is top-notch. They are kind and always willing to work with you to find the best solution for your issues. And more importantly, always readily available.

Cons

There is such a thing as too much choice. The customization ability requires you to first have a good idea of what you want the outcome to be and how to get that. Otherwise, it can get very complicated, very quickly. The new updates always have some bugs and minor glitches but the company has been great at helping us get rid of them.