softwareCompulink Healthcare EHR System Reviews
30 Reviews
Overall Rating
3.7
30 Reviews
Rating Distribution
5
(8)
4
(13)
3
(2)
2
(5)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Overall Rating
3.7
30 Reviews
Rating Distribution
5
(8)
4
(13)
3
(2)
2
(5)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Filters
Specialty
Provider Size
Time Used
We like it!
We like it!
Pros
The AI technology by Compulink Healthcare EHR has transformed my medical practice. I love the patient engagement and customization features that have helped me save more time and resources. I am glad that I chose Compulink for my medical practice.
Cons
The customer support team is not very responsive but besides that, everything is good.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Susan
Cardinal Family Eye Care, 2-9 employees
Oct 15, 2022
Comprehensive and advanced EHR solution
Comprehensive and advanced EHR solution
Pros
Compulink healthcare system is the best EHR solution for my practice that I have used in my 16 years long experience in medical healthcare. The software integrates really well with third-party vendors. The platform offers a plethora of features specific to our practice needs and its amazing. There are several built-in templates enabling you to get charting and note-taking done efficiently. On top of that, there’s much scope for customization to set things to your precise requirements, without bothering with the workarounds. The support staff is top-notch. They are kind and always willing to work with you to find the best solution for your issues. And more importantly, always readily available.
Cons
There is such a thing as too much choice. The customization ability requires you to first have a good idea of what you want the outcome to be and how to get that. Otherwise, it can get very complicated, very quickly. The new updates always have some bugs and minor glitches but the company has been great at helping us get rid of them.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Mike
Georgia Eye Partners, 51-200 employees employees
Jul 16, 2022
Innovative and extremely user-friendly
Innovative and extremely user-friendly
Pros
I love the functionality of Compulink. Charting and scheduling are very easy with this platform, there a number of tools to help with it. You get all the data on one window when creating a new patient file. Note taking is a breeze. The system’s quick processing allows you to see more patients in less time.
Cons
Fixing errors in the billing process can be such a hassle. I wish there was an option to fix the problem yourself in real-time with a self-help guide or something, that would have been great.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Julie
The Mackie Clinic, 11-50 employees employees
Jun 18, 2022
Best product!
Best product!
Pros
It is indeed the best software. I wish that I had implemented this software in my practice sooner. Patient documentation has become easier for me with this software. The customer support is prompt and always helps. For me, this software has been the best employee.
Cons
No cons or complaints from our end.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Paul
Senior Sight, Inc., 2-10 employees employees
May 31, 2022
All in one solution!
All in one solution!
Pros
There are a few glitches here and there with the software, but the customer team at Compulink is quite attentive and resolves the queries at the earliest possible time. In addition, I like the robust features that help me practice medicine like a breeze.
Cons
Setting up the Look Up Tables took me a very long time.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Candy
Milestones Retina Eye Care, 2-9 employees
May 17, 2022
On top!
On top!
Pros
I started using Compulink last year, and I am very content with my decision. My previous software frequently crashed down, but Compulink is straightforward to navigate. I have a smooth experience with Compulink, and my staff is also satisfied. There’s nothing I don’t like.
Cons
Theres nothing I dont like about the software.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Robert
Robert M Easton Jr OD PA, 2-9 employees
Apr 24, 2022
Compulink proved to be an asset to our company!
Compulink proved to be an asset to our company!
Pros
The appointment scheduling tool by Compulink has streamlined my patient scheduling process. In addition, I like how the software offers practice management and billing tools, all accessible from a single location. Overall, I recommend the software to everyone as it has helped me practice much more efficiently.
Cons
There is a bit of a learning curve for this software, but there would be any new software. Difficulties with updates sometimes come up, but they have been short-lived and customer service has been amazing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Carrie
Regal Oak Counseling, 2-9 employees
Apr 08, 2022
Great for a psych practice
Great for a psych practice
Pros
Documentation is easy to follow, and you can easily add notes to the chart. The pdf reports look great, and it saves a lot of time.
Cons
It does not integrate with Quickbooks and that really hinders our productivity.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Michael
Dominion Behavioral Healthcare, 10-49 employees
Apr 15, 2021
Not bad
Not bad
Pros
It contains both EHR and practice management features. It is very convenient to have all the options in the same system. The customer service is always available.
Cons
The fax feature does not receive documents when the system is off.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Shawna
Ozark Orthopedics, 2-9 employees
Apr 12, 2021
Good system.
Good system.
Pros
Compulink EHR features have handled numerous operations at my practice so I can focus on patient care. The software is user-friendly and offers features specific to various specialties, including Internal Med. In addition, it provides comprehensive tools that have helped me meet all my requirements efficiently.
Cons
Customer support is not available at times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Eileen
Excellence in Eye Care, LLC, 2-9 employees
Apr 10, 2021
The best EHR solution for us
The best EHR solution for us
Pros
A detailed and comprehensive software. I am happy with their staff and they all know me by name which makes their service personalized.
Cons
A few glitches are present and updates are required.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Steven
Favor Foot and Ankle Podiatry, 2-9 employees
Apr 01, 2021
EHR
EHR
Pros
Amazingly customizable and intuitive. A well-organized company with a very great staff support who are promptly accessible.
Cons
Including peripherals (ie scanner or stock filter weapon) was now and then an issue since compatibility or it wasn’t a straightforward case of plug and play.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Nicanor
Bainbridge Eye Care, 2-9 employees
Mar 26, 2021
The best EHR
The best EHR
Pros
The program is comprehensive and detailed.
Cons
The computer program has little glitches. it too requires a part of updating.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Steven
Favor Foot and Ankle Podiatry PC, 2-9 employees
Mar 22, 2021
The leading EHR
The leading EHR
Pros
The program is comprehensive and points by point.
Cons
The program has little glitches. It too requires lots of upgrading.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Steven
Hospital and Health Care, 2-9 employees
Mar 10, 2021
An amazing software
An amazing software
Pros
The software is really easy to comprehend and use. I just love this software the way it is.
Cons
It just requires a lot of updating and also gets stuck sometimes.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Steven
Hospital and Health Care, 2-9 employees
Mar 02, 2021
Very flexible to your needs.
Very flexible to your needs.
Pros
EHR allowed us to have a customized software and our product specialist dealing with us was well informed.
Cons
Unfortunately, there is a limited amount of charts that can be opened at once. The scheduling system requires work before it meets the description seamlessly. It takes time for new users to get comfortable.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Carol
Hospital and Health Care, 500-999 employees
Feb 26, 2021
It is all inclusive.
It is all inclusive.
Pros
It is really great for our practice that houses several different doctors.
Cons
The glitches that appear after an update drive me up a wall.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Elsa
Golden Optometric, 11-50 employees employees
Sep 15, 2020
Honestly, could not love Compulink more!
Honestly, could not love Compulink more!
Pros
We have been using Compullink for our practice since 1994! That should give you an idea of how much we love it and their customer support is unmatched!
Cons
We do not have many issues with this software!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Brenda
Payson Eye Care Center, 2-10 employees employees
Sep 03, 2020
Highly disappointing
Highly disappointing
Pros
Don’t have anything good to say. there’s an issue with it every single day.
Cons
We have been using Compulink HS in a psychiatric practice in New York for years. Lately, we are trying to jump ships and find a different her system that offers better functionalities and is more specific to our specialty requirements. This software just doesnt work. It has been almost a year since CHS has been a constant pain for our office, no one can get it to work properly. I have lost count of the times weve called the customer service and submitted complaints, even sent a letter to the company owners yet no use. The providers, staff, and patients all are very frustrated with the system. What a complete waste of money!
Ease of use
3
Value for money
4
Customer Support
4
Functionality
2
Dr. Michael
All Island Behavioral Health, 2-10 employees employees
Mar 13, 2019
Do NOT buy
Do NOT buy
Pros
Among the few rare good qualities this system has to offer is the relative ease of use. The layout is somewhat intuitive. It does allow customization but how to do it, is really difficult to figure out. the least user-friendly system you’ll ever use.
Cons
I cannot fathom why anyone would use this software willingly or how on earth, they give it good reviews. The software has been a complete nightmare. The billing system is so awful. The entire company is seemed to be run by unprofessional people. They are constantly rolling out new updates for the software and with each update, one thing may be fixed but there are a million new errors that you have to wait for the next update to fix. Its a constant cycle of drop downs and other basic features not functioning then being fixed then something else not functioning. Their customer service might as well be non-existent. Whenever you manage to get access to them, they offer no help and are generally rude and uninterested.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
4
Erica
Drs. Hensen& Perlman, ODs, 2-10 employees employees
Feb 11, 2019
Poor implementation of a promising concept.
Poor implementation of a promising concept.
Pros
The software is relatively easy to use. There is a long list of numbers you can call to get help. Some of the tech support staff is very knowledgeable.
Cons
Compulink healthcare EHR seemed like a cool concept from the demo, but the implementation of the software is sloppy, to say the least. There are too many glitches and issues in every section. The support is terrible and never of any help. Their only excuse for no follow up0s is the time difference, whenever they call our clinic is closed. As if one phone call would fix the plethora of issues budding in every corner. The billing module is a poorly designed mess. We are finally considering leaving Compulink even though it cost us a lot with the software contract, its set up and training sessions for multiple offices but we are not gaining anything from the money we wasted on it either. In fact, its losing us money.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Teresa
ASSOCIATES IN EYE CARE, PSC., 11-50 employees employees
Jan 11, 2019
Poor PM for orthopedics
Poor PM for orthopedics
Pros
The software has quite a few nice features to facilitate easy charting. The people at Compulink Healthcare were kind enough to send specialists and learned training staff to come and help us set up the system according to the requirements of an orthopedics office.
Cons
The practice management section is not at all equipped to handle ortho practice. There is no way around it. We had to learn how to make-do with the existing tools but it is quite a hassle. I would not recommend orthopedics to use CHS.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Brenda
Sea Spine Orthopedic Institute, 51-200 employees employees
Dec 12, 2018
Promising concept. Needs improvements
Promising concept. Needs improvements
Pros
The system offers a great deal of adaptability. Their functionality is amazing, with such ease of use. Their customer support is readily available and has been a great help throughout our experience with Compulink. Their billing system is robust and effective. The software is relatively very user-friendly.
Cons
Compulink Healthcare systems take quite a while to get used to. The learning curve was slightly challenging. The support staff has proved to be very helpful in that regard as well.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Nicole
Feed Your Mental, 1 employee employees
Nov 21, 2018
Cool features. Disappointing functionality
Cool features. Disappointing functionality
Pros
The system is pretty decent if you only use it for basic psych practice or eyecare clinic. It has some nice psych group features, its a different issue that they seldom work as they should. The software has a selection of some really good features like PractiWatch, SmartFunction, and Patient Action items.
Cons
The company made big promises at the time of sale and were quite hopeful but the implementation has been a nightmare and a total waste of money. Nothing works right. The appointment scheduling module is obsolete, there is no interface supporting Outlook. They are very slow when it comes to fixing reported problems. Implementation and QA teams seem to need much improvement. There is a rapidly growing list of limitations which is causing many delays for our go-live.
Ease of use
5
Value for money
6
Customer Support
4
Functionality
6
Steve
Cleveland Sight Center, 51-200 employees employees
Aug 03, 2018
Too complex, unintuitive and very expensive
Too complex, unintuitive and very expensive
Pros
There are perhaps too many options for you to play with. The customization allows you to change the system’s working to fir the requirements of your practice. The layout is user-friendly and the tabs, considerably functional and helpful since we use them a lot.
Cons
The software is too complicated. It has so many layers of information and processing which is extremely confusing. Compulink still uses DSM-IV terminology. Incomprehensive for the staff. It is hard to understand and learn. It does not cater to substance-abuse patients. The training program, I feel, did not do a good job of preparing us to use the system. There was a lot of learning left for us to do on our own after the training, which was not worth the money spent.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Sharaine
Choices Therapy Services, 2-10 employees employees
Jun 13, 2018
Unreliable and outdated
Unreliable and outdated
Pros
Far too many issues. The EHR is mediocre at best. Scheduling module is nice although it doesn’t work right half the times. Billing system is also fairly nice, that doesn’t properly work half the times either. The only good thing is that it is designed specifically for ophthalmology which eliminates most of the workarounds regular ehr software requires.
Cons
Compulink could have been a good EHR solution if anything worked the way it was promised. There is far too much frustration trying to operate this system. It is unreliable and inconsistent in its functionality. The support staff doesn’t always follows up on problems. The billing coding is outdated. Incomprehensive reports for regulations like MIPS and MU. We are stuck with this overpriced system because the entire process of switching EHR system with the transition, set up, training and the resources exhausted is too much.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Peter
Campus Eye Center, 11-50 employees employees
May 15, 2018
Cluttered and outdated.
Cluttered and outdated.
Pros
It isn’t inexpensive in comparison to other products, but it is quite difficult to understand and use.
Cons
It has so many features which aren’t useful at all for a doctor who is quite busy. The system feels quite cluttered, and that it needs to be more organized. It is hard to use it with MAC. If you are starting out new, you need to stay away from this product, but if for some reason you have to use it, try your best to learn it and don’t worry it takes time.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
Paige
Medical Practice, 1 employee employees
Apr 11, 2018
Great Product!
Great Product!
Pros
The system is detailed and has a lot of new customizations. The claims are easy to submit. The reports are thorough, and you are able to choose whatever you want to see on the reports.
Cons
It would be great if this product also was able to have multiple screens at a time, like other software products. This would make patient reports and comparison much easier for us. It also has an old DOS statement effect, which I do think needs an update.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Sandra
SilverStar Medical Billing Service LLC, 2-10 employees employees
Jan 27, 2018
Can be customized accordingly.
Can be customized accordingly.
Pros
It has so many options to customize it according to the doctors needs and wants. They provide with flexible templates. The support is great and always ask for the customers feedback so that they can improve the product more. They constantly keep updating the software which is great.
Cons
The software has a high learning curve. It is not easy to get your hands on this product easily. To get the full potential of the software, one should know how to code. So, for someone who has no idea of coding will have to face a lot of issues or won’t be able to get this software to work at its full potential. The training process is also not straight forward.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Shaune
Black Rock Vision Center, 11-50 employees employees
Dec 15, 2017
Look elsewhere.
Look elsewhere.
Pros
Electronic billing is somewhat bearable but not good at all. I just think of changing it and would also let people know that they shouldn’t go with this product.
Cons
The customer service is ZERO. They do say that they would fix things, but that never happen, at least I haven’t seen anything being better. Everything about this product is worse. You keep clicking and clicking but never get whatever you’re trying to get. The product isn’t intuitive at all. I wouldn’t recommend this product to anyone. It would just waste your time and won’t get anything done for you.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
Steven
Steven Pinson, OD PA, 2-10 employees employees
Nov 21, 2017
Filters
We like it!
We like it!
Pros
The AI technology by Compulink Healthcare EHR has transformed my medical practice. I love the patient engagement and customization features that have helped me save more time and resources. I am glad that I chose Compulink for my medical practice.
Cons
The customer support team is not very responsive but besides that, everything is good.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Susan
Cardinal Family Eye Care, 2-9 employees
Oct 15, 2022
Comprehensive and advanced EHR solution
Comprehensive and advanced EHR solution
Pros
Compulink healthcare system is the best EHR solution for my practice that I have used in my 16 years long experience in medical healthcare. The software integrates really well with third-party vendors. The platform offers a plethora of features specific to our practice needs and its amazing. There are several built-in templates enabling you to get charting and note-taking done efficiently. On top of that, there’s much scope for customization to set things to your precise requirements, without bothering with the workarounds. The support staff is top-notch. They are kind and always willing to work with you to find the best solution for your issues. And more importantly, always readily available.
Cons
There is such a thing as too much choice. The customization ability requires you to first have a good idea of what you want the outcome to be and how to get that. Otherwise, it can get very complicated, very quickly. The new updates always have some bugs and minor glitches but the company has been great at helping us get rid of them.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Mike
Georgia Eye Partners, 51-200 employees employees
Jul 16, 2022
Innovative and extremely user-friendly
Innovative and extremely user-friendly
Pros
I love the functionality of Compulink. Charting and scheduling are very easy with this platform, there a number of tools to help with it. You get all the data on one window when creating a new patient file. Note taking is a breeze. The system’s quick processing allows you to see more patients in less time.
Cons
Fixing errors in the billing process can be such a hassle. I wish there was an option to fix the problem yourself in real-time with a self-help guide or something, that would have been great.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Julie
The Mackie Clinic, 11-50 employees employees
Jun 18, 2022
Best product!
Best product!
Pros
It is indeed the best software. I wish that I had implemented this software in my practice sooner. Patient documentation has become easier for me with this software. The customer support is prompt and always helps. For me, this software has been the best employee.
Cons
No cons or complaints from our end.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Paul
Senior Sight, Inc., 2-10 employees employees
May 31, 2022
All in one solution!
All in one solution!
Pros
There are a few glitches here and there with the software, but the customer team at Compulink is quite attentive and resolves the queries at the earliest possible time. In addition, I like the robust features that help me practice medicine like a breeze.
Cons
Setting up the Look Up Tables took me a very long time.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Candy
Milestones Retina Eye Care, 2-9 employees
May 17, 2022
On top!
On top!
Pros
I started using Compulink last year, and I am very content with my decision. My previous software frequently crashed down, but Compulink is straightforward to navigate. I have a smooth experience with Compulink, and my staff is also satisfied. There’s nothing I don’t like.
Cons
Theres nothing I dont like about the software.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Robert
Robert M Easton Jr OD PA, 2-9 employees
Apr 24, 2022
Compulink proved to be an asset to our company!
Compulink proved to be an asset to our company!
Pros
The appointment scheduling tool by Compulink has streamlined my patient scheduling process. In addition, I like how the software offers practice management and billing tools, all accessible from a single location. Overall, I recommend the software to everyone as it has helped me practice much more efficiently.
Cons
There is a bit of a learning curve for this software, but there would be any new software. Difficulties with updates sometimes come up, but they have been short-lived and customer service has been amazing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Carrie
Regal Oak Counseling, 2-9 employees
Apr 08, 2022
Great for a psych practice
Great for a psych practice
Pros
Documentation is easy to follow, and you can easily add notes to the chart. The pdf reports look great, and it saves a lot of time.
Cons
It does not integrate with Quickbooks and that really hinders our productivity.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Michael
Dominion Behavioral Healthcare, 10-49 employees
Apr 15, 2021
Not bad
Not bad
Pros
It contains both EHR and practice management features. It is very convenient to have all the options in the same system. The customer service is always available.
Cons
The fax feature does not receive documents when the system is off.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Shawna
Ozark Orthopedics, 2-9 employees
Apr 12, 2021
Good system.
Good system.
Pros
Compulink EHR features have handled numerous operations at my practice so I can focus on patient care. The software is user-friendly and offers features specific to various specialties, including Internal Med. In addition, it provides comprehensive tools that have helped me meet all my requirements efficiently.
Cons
Customer support is not available at times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Eileen
Excellence in Eye Care, LLC, 2-9 employees
Apr 10, 2021
The best EHR solution for us
The best EHR solution for us
Pros
A detailed and comprehensive software. I am happy with their staff and they all know me by name which makes their service personalized.
Cons
A few glitches are present and updates are required.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Steven
Favor Foot and Ankle Podiatry, 2-9 employees
Apr 01, 2021
EHR
EHR
Pros
Amazingly customizable and intuitive. A well-organized company with a very great staff support who are promptly accessible.
Cons
Including peripherals (ie scanner or stock filter weapon) was now and then an issue since compatibility or it wasn’t a straightforward case of plug and play.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Nicanor
Bainbridge Eye Care, 2-9 employees
Mar 26, 2021
The best EHR
The best EHR
Pros
The program is comprehensive and detailed.
Cons
The computer program has little glitches. it too requires a part of updating.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Steven
Favor Foot and Ankle Podiatry PC, 2-9 employees
Mar 22, 2021
The leading EHR
The leading EHR
Pros
The program is comprehensive and points by point.
Cons
The program has little glitches. It too requires lots of upgrading.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Steven
Hospital and Health Care, 2-9 employees
Mar 10, 2021
An amazing software
An amazing software
Pros
The software is really easy to comprehend and use. I just love this software the way it is.
Cons
It just requires a lot of updating and also gets stuck sometimes.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Steven
Hospital and Health Care, 2-9 employees
Mar 02, 2021
Very flexible to your needs.
Very flexible to your needs.
Pros
EHR allowed us to have a customized software and our product specialist dealing with us was well informed.
Cons
Unfortunately, there is a limited amount of charts that can be opened at once. The scheduling system requires work before it meets the description seamlessly. It takes time for new users to get comfortable.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Carol
Hospital and Health Care, 500-999 employees
Feb 26, 2021
It is all inclusive.
It is all inclusive.
Pros
It is really great for our practice that houses several different doctors.
Cons
The glitches that appear after an update drive me up a wall.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Elsa
Golden Optometric, 11-50 employees employees
Sep 15, 2020
Honestly, could not love Compulink more!
Honestly, could not love Compulink more!
Pros
We have been using Compullink for our practice since 1994! That should give you an idea of how much we love it and their customer support is unmatched!
Cons
We do not have many issues with this software!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Brenda
Payson Eye Care Center, 2-10 employees employees
Sep 03, 2020
Highly disappointing
Highly disappointing
Pros
Don’t have anything good to say. there’s an issue with it every single day.
Cons
We have been using Compulink HS in a psychiatric practice in New York for years. Lately, we are trying to jump ships and find a different her system that offers better functionalities and is more specific to our specialty requirements. This software just doesnt work. It has been almost a year since CHS has been a constant pain for our office, no one can get it to work properly. I have lost count of the times weve called the customer service and submitted complaints, even sent a letter to the company owners yet no use. The providers, staff, and patients all are very frustrated with the system. What a complete waste of money!
Ease of use
3
Value for money
4
Customer Support
4
Functionality
2
Dr. Michael
All Island Behavioral Health, 2-10 employees employees
Mar 13, 2019
Do NOT buy
Do NOT buy
Pros
Among the few rare good qualities this system has to offer is the relative ease of use. The layout is somewhat intuitive. It does allow customization but how to do it, is really difficult to figure out. the least user-friendly system you’ll ever use.
Cons
I cannot fathom why anyone would use this software willingly or how on earth, they give it good reviews. The software has been a complete nightmare. The billing system is so awful. The entire company is seemed to be run by unprofessional people. They are constantly rolling out new updates for the software and with each update, one thing may be fixed but there are a million new errors that you have to wait for the next update to fix. Its a constant cycle of drop downs and other basic features not functioning then being fixed then something else not functioning. Their customer service might as well be non-existent. Whenever you manage to get access to them, they offer no help and are generally rude and uninterested.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
4
Erica
Drs. Hensen& Perlman, ODs, 2-10 employees employees
Feb 11, 2019
Poor implementation of a promising concept.
Poor implementation of a promising concept.
Pros
The software is relatively easy to use. There is a long list of numbers you can call to get help. Some of the tech support staff is very knowledgeable.
Cons
Compulink healthcare EHR seemed like a cool concept from the demo, but the implementation of the software is sloppy, to say the least. There are too many glitches and issues in every section. The support is terrible and never of any help. Their only excuse for no follow up0s is the time difference, whenever they call our clinic is closed. As if one phone call would fix the plethora of issues budding in every corner. The billing module is a poorly designed mess. We are finally considering leaving Compulink even though it cost us a lot with the software contract, its set up and training sessions for multiple offices but we are not gaining anything from the money we wasted on it either. In fact, its losing us money.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Teresa
ASSOCIATES IN EYE CARE, PSC., 11-50 employees employees
Jan 11, 2019
Poor PM for orthopedics
Poor PM for orthopedics
Pros
The software has quite a few nice features to facilitate easy charting. The people at Compulink Healthcare were kind enough to send specialists and learned training staff to come and help us set up the system according to the requirements of an orthopedics office.
Cons
The practice management section is not at all equipped to handle ortho practice. There is no way around it. We had to learn how to make-do with the existing tools but it is quite a hassle. I would not recommend orthopedics to use CHS.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Brenda
Sea Spine Orthopedic Institute, 51-200 employees employees
Dec 12, 2018
Promising concept. Needs improvements
Promising concept. Needs improvements
Pros
The system offers a great deal of adaptability. Their functionality is amazing, with such ease of use. Their customer support is readily available and has been a great help throughout our experience with Compulink. Their billing system is robust and effective. The software is relatively very user-friendly.
Cons
Compulink Healthcare systems take quite a while to get used to. The learning curve was slightly challenging. The support staff has proved to be very helpful in that regard as well.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Nicole
Feed Your Mental, 1 employee employees
Nov 21, 2018
Cool features. Disappointing functionality
Cool features. Disappointing functionality
Pros
The system is pretty decent if you only use it for basic psych practice or eyecare clinic. It has some nice psych group features, its a different issue that they seldom work as they should. The software has a selection of some really good features like PractiWatch, SmartFunction, and Patient Action items.
Cons
The company made big promises at the time of sale and were quite hopeful but the implementation has been a nightmare and a total waste of money. Nothing works right. The appointment scheduling module is obsolete, there is no interface supporting Outlook. They are very slow when it comes to fixing reported problems. Implementation and QA teams seem to need much improvement. There is a rapidly growing list of limitations which is causing many delays for our go-live.
Ease of use
5
Value for money
6
Customer Support
4
Functionality
6
Steve
Cleveland Sight Center, 51-200 employees employees
Aug 03, 2018
Too complex, unintuitive and very expensive
Too complex, unintuitive and very expensive
Pros
There are perhaps too many options for you to play with. The customization allows you to change the system’s working to fir the requirements of your practice. The layout is user-friendly and the tabs, considerably functional and helpful since we use them a lot.
Cons
The software is too complicated. It has so many layers of information and processing which is extremely confusing. Compulink still uses DSM-IV terminology. Incomprehensive for the staff. It is hard to understand and learn. It does not cater to substance-abuse patients. The training program, I feel, did not do a good job of preparing us to use the system. There was a lot of learning left for us to do on our own after the training, which was not worth the money spent.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Sharaine
Choices Therapy Services, 2-10 employees employees
Jun 13, 2018
Unreliable and outdated
Unreliable and outdated
Pros
Far too many issues. The EHR is mediocre at best. Scheduling module is nice although it doesn’t work right half the times. Billing system is also fairly nice, that doesn’t properly work half the times either. The only good thing is that it is designed specifically for ophthalmology which eliminates most of the workarounds regular ehr software requires.
Cons
Compulink could have been a good EHR solution if anything worked the way it was promised. There is far too much frustration trying to operate this system. It is unreliable and inconsistent in its functionality. The support staff doesn’t always follows up on problems. The billing coding is outdated. Incomprehensive reports for regulations like MIPS and MU. We are stuck with this overpriced system because the entire process of switching EHR system with the transition, set up, training and the resources exhausted is too much.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Peter
Campus Eye Center, 11-50 employees employees
May 15, 2018
Cluttered and outdated.
Cluttered and outdated.
Pros
It isn’t inexpensive in comparison to other products, but it is quite difficult to understand and use.
Cons
It has so many features which aren’t useful at all for a doctor who is quite busy. The system feels quite cluttered, and that it needs to be more organized. It is hard to use it with MAC. If you are starting out new, you need to stay away from this product, but if for some reason you have to use it, try your best to learn it and don’t worry it takes time.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
Paige
Medical Practice, 1 employee employees
Apr 11, 2018
Great Product!
Great Product!
Pros
The system is detailed and has a lot of new customizations. The claims are easy to submit. The reports are thorough, and you are able to choose whatever you want to see on the reports.
Cons
It would be great if this product also was able to have multiple screens at a time, like other software products. This would make patient reports and comparison much easier for us. It also has an old DOS statement effect, which I do think needs an update.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Sandra
SilverStar Medical Billing Service LLC, 2-10 employees employees
Jan 27, 2018
Can be customized accordingly.
Can be customized accordingly.
Pros
It has so many options to customize it according to the doctors needs and wants. They provide with flexible templates. The support is great and always ask for the customers feedback so that they can improve the product more. They constantly keep updating the software which is great.
Cons
The software has a high learning curve. It is not easy to get your hands on this product easily. To get the full potential of the software, one should know how to code. So, for someone who has no idea of coding will have to face a lot of issues or won’t be able to get this software to work at its full potential. The training process is also not straight forward.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Shaune
Black Rock Vision Center, 11-50 employees employees
Dec 15, 2017
Look elsewhere.
Look elsewhere.
Pros
Electronic billing is somewhat bearable but not good at all. I just think of changing it and would also let people know that they shouldn’t go with this product.
Cons
The customer service is ZERO. They do say that they would fix things, but that never happen, at least I haven’t seen anything being better. Everything about this product is worse. You keep clicking and clicking but never get whatever you’re trying to get. The product isn’t intuitive at all. I wouldn’t recommend this product to anyone. It would just waste your time and won’t get anything done for you.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
Steven
Steven Pinson, OD PA, 2-10 employees employees
Nov 21, 2017