Welpro Health, Inc., 1-10 employees
More than a year
“My views as the president of Sleep Medicine”
Pros
low cost
Cons
Poor Customer Service & Refusal to Refund – Avoid This EDI Provider I strongly advise against using Cortex EDI. Despite paying $95 for a service that was never provided, they refused to issue a refund. Their customer service was unresponsive, dismissive, and outright rude. Multiple attempts to resolve this minor billing issue—including requests to speak directly with a representative—were denied. A company that ignores customers and refuses accountability is not one you can trust, especially if you're looking to scale your business with reliable support. Save yourself the frustration and look elsewhere for an EDI provider that values its customers.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
1
Functionality
2
Medical Practice, 1-10 employees
Less than 6 months
“Has everything for DME suppliers”
Pros
Cortex EDI does a great job with DME supply billing. It has all the features DME suppliers like us need to easily submit claims and get payments. And the best part is how simple and easy it is to use.
Cons
In my experience, this software is faultless. I haven't run into any issues or things I dislike at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than a year
“Better than other platforms”
Pros
It stands out to us for its ease of learning, especially when compared to other alternatives. Plus the available tech support improves the overall user experience, which eventually makes it a straightforward and accessible solution.
Cons
I have noticed that some of our users are still having some issues with the documentation processes.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Not Specified, N/A employees
Less than 6 months
“Provides the best assistance when in need”
Pros
One thing I really like is the excellent customer service. They are very helpful, and the instructions, they give are clear and easy to follow. Plus the design of the program is also great as it's user-friendly.
Cons
Currently, there is nothing that comes to my mind which I dislike.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8