Cortex EDI Reviews: Top 10 User Feedback and Analysis

“My views as the president of Sleep Medicine”

Pros

low cost

Cons

Poor Customer Service & Refusal to Refund – Avoid This EDI Provider I strongly advise against using Cortex EDI. Despite paying $95 for a service that was never provided, they refused to issue a refund. Their customer service was unresponsive, dismissive, and outright rude. Multiple attempts to resolve this minor billing issue—including requests to speak directly with a representative—were denied. A company that ignores customers and refuses accountability is not one you can trust, especially if you're looking to scale your business with reliable support. Save yourself the frustration and look elsewhere for an EDI provider that values its customers.

“love the data mapping control”

Pros

Being able to manage the data and mapping on our own is a big advantage.

Cons

It's missing some reporting features for pulling data out.

“EDI insight tools!!”

Pros

There's a lot of detailed information available in the EDI section which makes it useful when you need to look things up.

Cons

Creating filtered reports can be pretty complicated and takes more effort than it should.

“smooth onboarding”

Pros

Getting started was easy thanks to the supportive onboarding team and the dashboard is simple to navigate and use.

Cons

The cost is still a factor although I wouldn't say this software alone is the reason since pricing tends to be an issue across the IT space overall.

“reliable AS2 platform”

Pros

AS2 Complete and its related tools are dependable products and they're easy to work with.

Cons

I'd just like to see more white papers and practical examples that show how to use the product more effectively.

“years of excellent support!”

Pros

One thing that has really stood out is the support. Throughout all the years we've used it, we haven't run into any issues at all and the support has consistently been excellent.

Cons

I do wish I had a better understanding of how to get more out of the technology. It's clearly capable of doing a lot more but my knowledge only goes so far right now.

“great team and data”

Pros

Having access to the data and maps has been a huge plus and I absolutely love working with their team.

Cons

Lately, the platform has been running slower and the outages seem to be happening more often.

“consistent solution”

Pros

One thing that has really helped is how dependable it's been, along with the fact that the interface has stayed pretty consistent over the years. That makes moving from one version to the next a lot simpler. AS2 Complete has been very reliable for us overall and since we started using it, we really haven't run into many problems. The programs feel great and trustworthy.

Cons

A few problems have come up with AS2 Complete when connecting email through Azure Exchange. We've also noticed some UI issues in the mapping section. That said, we aren't running the latest version yet so it's possible those things have already been addressed. Most of the issues we've seen are related to highlighting that won't clear properly.

“simple account updates”

Pros

Signing in is easy and updating profile information is quick and hassle-free.

Cons

I was hoping to view and pay invoices too but I still haven't been able to figure out how to do that.

“well-designed platform”

Pros

The application is well designed and gives off a polished thoughtfully built feel.

Cons

Administration becomes difficult when the infrastructure environment is constantly changing and there are no temporary licenses available.

“works but slow support”

Pros

Once everything is set up correctly, it does seem to do the job as expected.

Cons

Getting any changes made takes an incredibly long time. Trying to get help from their team feels like pulling teeth. You submit a ticket and usually get a very brief response back.

“poor support response”

Pros

One bright spot has been the support representative. He's friendly, professional and clearly knows what he's doing. He follows through, takes care of the issue and is patient when explaining things. The way he communicates also makes a difference because it feels like a real conversation instead of being talked down to.

Cons

On the other hand, our account manager has been unhelpful and unresponsive. I reached out for business-critical information and got no reply until I finally emailed again to point out that she had never answered. Instead of actually responding, she just opened a support ticket for me which was something I could have done on my own. Support ticket turnaround is also too slow for both Tier 1 and Tier 2 issues. The portal isn't user friendly yet we're being pushed to use it anyway. In a service-based environment in the US, there should be more emphasis on real human interaction but that does not seem to be a priority here.

“works as expected”

Pros

It does exactly what it's meant to do and overall it seems to handle the job really well.

Cons

Getting everything set up had a few hiccups especially with mappings ending up in the wrong fields or being duplicated. There were also some problems while configuring FTP with partners.

“above-and-beyond support”

Pros

Getting started came with a few hiccups but once we got through those early tough points, the service was excellent. The tech team was incredibly helpful and really went the extra mile for us even putting in time over the weekend.

Cons

We do wish there had been more guidance upfront about what we might need.

“IT management partner”

Pros

They're willing to take full responsibility for IT management which has been really valuable for us.

Cons

Support is limited outside of regular hours and their scheduled maintenance windows tend to overlap with the times when our operations are busiest.

“responsive support”

Pros

One thing that really stands out is how excellent their support responsiveness has been.

Cons

Honestly, I haven't run into any real issues with them.

“vendor communication hub”

Pros

Communication between Hunt & Sons and our direct vendor works really well with this. The vendor gets notified right away about product shortages and also receives updates on when back orders are expected to be fulfilled.

Cons

I do not have anything negative to say about it.

“Process visibility win”

Pros

Using ManagedExchange managed services has worked really well for us. The interface provides all the detail needed to manage processes properly and the support team along with their mapping services are honestly hard to beat. It's been a really strong service overall.

Cons

One downside is that the ManagedExchange web interface feels a little awkward and can be pretty slow at times compared with most modern web apps. That can get frustrating now and then although you do get used to navigating it.

“orders and remittances”

Pros

Keeping orders organized and remittances easy makes the system easy to follow.

Cons

Getting started can feel a bit difficult and tough at first.

“user-friendly workflow”

Pros

Using this software has been very easy and the workflow is really well organized.

Cons

We did run into a few limitations when trying to integrate it with Sage 50.