CounSol Reviews

Pros

I appreciate the system's ease of scheduling information retrieval task management and the convenient waitlist tied directly to the calendar.

Cons

The only thing I would change is the ability to edit the reminder text.

Pros

Billing is straightforward notes are simple to write and communication with clients and video sessions are seamless.

Cons

The structure of the treatment plan can be initially difficult to adjust to and confusing.

Pros

The patient portal is easy to set up and use with fantastic customer service.

Cons

Occasionally I encounter issues with video sessions. It's hard to determine if it's a system or internet problem but 90% of the time it works well.

Pros

The practice management features are excellent and I particularly love the automatic reminders and the ability to handle billing and intake paperwork effortlessly.

Cons

It's not always easy for clients to use and I had to implement a backup system because some clients struggle to access the online sessions.

Pros

Having a dedicated professional readily available for assistance made the initial setup process a hassle free task. This software offers numerous customizable options.

Cons

There are a few unavailable features that I wanted.

Pros

I adore the user-friendly interface and whenever I have a question customer service is just a click away. I can easily message them through the portal and they typically respond within an hour or two. Everything I need to keep track of is conveniently accessible and well-organized.

Cons

I wish the insurance claim process wasn't handled by a third party and having templates would be nice. However I can upload anything I want into the system which provides more flexibility.

Pros

I love the convenience of creating custom forms for my clients. The online scheduling feature is fantastic and the majority of my clients utilize it.

Cons

Currently I can't think of anything to mention.

Pros

Learning how to navigate the software was made easy with the assistance of a dedicated helper.

Cons

Everything has gone smoothly without any issues.

Pros

The features and functionality provided by CounSol.com are unparalleled.

Cons

Billing and tracking claims can be challenging requiring frequent manual updates.

Pros

The seamless integration with Office Ally and Square makes billing and payment processing effortless. I find it easy to write notes schedule appointments and appreciate having everything in one place (client portal records payments billing etc.). The customer service is excellent and my account manager is consistently responsive and pleasant to work with.

Cons

I would appreciate more customization options for certain features in line with my practice such as notes and supervisor reviews. Additionally simpler options for sending forms to clients via the client portal would be beneficial. It can be complex to create "internal forms" and make them work for a group practice.

Pros

The standout feature of the software is its exceptional customer service promptly addressing any needs and ensuring a smooth experience. The user-friendly portal benefits both clients and myself allowing for quick and cost-effective management of my small business.

Cons

I gave it a rating of four out of five because it lacks telehealth services with screen sharing. While I understand their concern for privacy and interface integrity it would be more convenient to have both functions integrated. Additionally I have reservations about the billing charges imposed by their sister billing company. The fees for credit card transactions seem excessively high. For such a great software it would be beneficial for them to consider finding a different partner as this aspect could significantly impact our partnership.

Pros

This software provides everything I require to stay organized and stress-free when it comes to client management notes and appointments.

Cons

There's nothing I dislike just a few initial struggles to figure things out. Once I did it was great. It's a bit trickier on mobile devices compared to desktop computers.

Pros

Overall this product has greatly assisted in the backend management of my private practice keeping track of income and session counts. The scheduling alerts via texts and emails are invaluable ensuring full appointment calendars. Additionally the professional-looking invoices simplify client reimbursement with the added convenience of storing client credit card information.

Cons

Since I use it to manage my entire practice I would appreciate more extensive reporting options for the financial features. It would be helpful to print sales by month quarter or year. If this functionality exists I haven't found it yet. It would also be beneficial to have an autocorrect feature when typing notes into the system. It's frustrating when the system doesn't recognize words or offer suggestions for correct spelling. Updating expired credit cards is a hassle; it would be easier if a simple expiration change could be made since most clients keep the same card number.

Pros

As someone who is not naturally inclined towards administration CounSol has significantly reduced the stress of managing daily tasks required for my job. This program allows me to focus more on helping others and less on the business side of things.

Cons

I haven't encountered anything unfavorable yet and any issues were resolved by my tech person.

Pros

The software's billing and ERA features are incredibly user-friendly saving me time and money. I also appreciate the video platform for virtual sessions.

Cons

I wish there was an easier way to learn features without having to do my own research. It would be helpful to receive dummy notifications suggesting alternative ways to use the feature I'm currently working with.

Pros

The software's simplicity workflow and intuitive UI coupled with excellent customer support make it a top choice.

Cons

Honestly there's nothing I dislike about the system. It's reliable.

Pros

CounSol's ease of navigation and user-friendly interface make it an essential tool for my practice. The progress format attachment of objectives to notes and overall functionality are vital to my work.

Cons

I genuinely like everything about the software.

Pros

CounSol is easily implemented and suitable for both individual and group mental health practices. Their responsive and knowledgeable customer service is a plus. The software offers pre-designed forms or the option to customize your own. Billing and insurance claims are straightforward and the client portal is user-friendly.

Cons

The most beneficial improvement would be insurance verification.

Pros

The software offers online appointment scheduling invoice generation credit card processing integration therapy note templates and the ability to upload documents to client files. Secure messaging and responsive customer service are additional benefits.

Cons

The video feature didn't provide stable performance so I need separate software for online sessions. Appointment reminders can be sent via email and/or text but I wish they were sent encrypted.

Pros

The software is easy to use and intuitive and the exceptional customer support ensures I never feel alone.

Cons

I want more customization options for treatment planning and progress notes. The calendar function could also be improved for clients.