CounSol Reviews

Pros

First and foremost the personalized customer service offered by CounSol sets it apart. Secondly its single monthly fee simplifies the pricing structure. Thirdly the software ensures HIPAA compliance with its video conferencing and messaging capabilities. Lastly it impresses with its intuitive yet robust features including invoicing credit card payment processing and automated online processes like forms processing session scheduling and messaging. Although I haven't utilized the insurance processing feature I can confidently attest to the overall excellence of the software.

Cons

It would be preferable if the user interface had a more modern look. Additionally the video experience quality could be enhanced.

Pros

The software is easy to use and train others on.

Cons

Better guidance is needed for setting up Rules and Rates.

Pros

The user-friendly features and ability to personalize forms according to my practice's needs are highly valuable.

Cons

It lacks an app and creating and adding documents can be cumbersome.

Pros

CounSol simplifies the administrative aspects of my work allowing me to handle billing scheduling note-keeping and treatment plans in one place.

Cons

I wish it provided more prompts for treatment plans and practice notes without increasing the price.

Pros

CounSol is a user-friendly software that benefits both practitioners and clients. It serves as a comprehensive platform where I can store client information manage case notes communicate securely via email and handle billing directly. Clients have the convenience of scheduling and canceling sessions easy communication with me and a secure private space for journaling. It truly provides a one-stop solution for all my practice needs.

Cons

Whenever I encountered issues with CounSol their support team provided excellent customer service. Setting up online paperwork was a bit challenging but with feedback from the CounSol team we quickly resolved the issues.

Pros

The software's ease of use is its most appealing aspect. Having tried multiple EHR software options CounSol stands out as the favorite allowing me to focus on providing excellent service to clients without the stress of charting. The reasonable price and excellent support further enhance the experience.

Cons

Honestly I can't think of anything. I'm still exploring the program but everything has been helpful.

Pros

CounSol effectively manages my practice and is user-friendly.

Cons

Some features require searching to find.

Pros

The software offers an open field for charting excellent customer support private email functionality and client appointment management.

Cons

There's really nothing I like the least. I recommend it to others in need of an EMR.

Pros

I appreciate the helpfulness and user-friendliness of CounSol. It simplifies client setup scheduling and billing management.

Cons

There are numerous tabs and initially I found it difficult to run reports and set up billing.

Pros

The software offers excellent video options and is relatively easy to use.

Cons

It would be great to have form examples such as releases of information.

Pros

I have been utilizing CounSol for 5-6 years and it has been incredibly beneficial in keeping me organized on schedule and user-friendly. Generating progress notes assigning homework and creating treatment plans are effortless. This software is highly effective.

Cons

I haven't encountered any problems with CounSol except for the telehealth option which had sound quality issues back when I tried it a few years ago.

Pros

The user-friendly interface integrated billing feature cost-effectiveness and exceptional customer service are what I love about CounSol. I have a dedicated account manager who promptly addresses my inquiries ensuring quick resolution of any issues.

Cons

I can't find any negatives to mention about this software.

Pros

CounSol has provided me with the ability to efficiently manage and organize my practice allowing me to run my small office with the efficiency of a larger company. Particularly during the COVID pandemic it has acted as a valuable resource almost like having a dedicated human resources department.

Cons

It would be great if the calendar could sync with my personal Google calendar to prevent double bookings.

Pros

I appreciate the secure features of the self-use portal as well as the convenience of file uploads.

Cons

I sometimes find billing operations confusing especially when dealing with advanced options like exceedable amounts. It can be challenging to track billing if there is a delay in insurance responses.

Pros

The management team at CounSol was incredibly supportive during the swift implementation of the platform due to the pandemic. Their continuous assistance is vital. The software is easy to explain to my clients and enables them to schedule appointments independently.

Cons

The need to manually input all my forms and occasional technical issues can be a drawback.

Pros

I have experienced excellent customer service! My clients find it simple to schedule sessions make payments and complete necessary paperwork.

Cons

Occasionally I struggle with creating invoices and understanding certain financial aspects. However the support team is highly responsive and quickly addresses any questions or concerns I have.

Pros

I rely on the software for scheduling clients managing appointments and writing progress notes. It is remarkably easy to use.

Cons

The only challenges I face are related to creating invoices for clients providing clients with a payment option that incurs fewer surcharges and ensuring that diagnosis codes carry over from case notes to the invoice page. However I'm confident that I could seek guidance from my account manager to address these concerns. I just haven't had the opportunity to do so yet.

Pros

The software's ability to securely store credit card information facilitate billing enable secure messaging scheduling reminders and even virtual sticky notes makes it highly user-friendly.

Cons

There are minor issues but it would be better if invoices/payments only appeared once in the billing section instead of showing up twice when a payment is made. This would provide clearer information on what may still be outstanding.

Pros

CounSol seamlessly integrates every aspect from client account creation to billing at the end of a session. My clients can easily access their accounts securely message me schedule or reschedule appointments and complete required paperwork. This has significantly reduced my administrative workload allowing me to dedicate more time to my clients. The support from my designated account manager at CounSol is efficient and respectful. Additionally the account manager customized my CounSol site to match my personal website.

Cons

The only challenges I face are related to creating invoices for clients providing clients with a payment option that incurs fewer surcharges and ensuring that diagnosis codes carry over from case notes to the invoice page. However I'm confident that I could seek guidance from my account manager to address these concerns. I just haven't had the opportunity to do so yet.

Pros

The feature that allows clients to add their own appointment times was the primary reason for my initial purchase of this software.

Cons

It is a bit time-consuming and confusing to manage appointments and billing between two parent accounts. This often leads to "double booking" and difficulties in determining who owes what. It would be greatly beneficial if the software allowed for a designated child's name as the primary client with the option to add one or two parents separately. Each parent should have the ability to complete an intake form and securely add their credit card information without the other parent being able to access it. This enhancement would streamline the process and eliminate confusion.