CounSol Reviews

Pros

The little help pop-ups are a favorite of mine. The systems intuitiveness is remarkable. Whenever I have a question about a feature the help pop-up usually provides the assistance I need. Its evident the software team invested a lot of thought into its development seamlessly integrating into our workflow.

Cons

Transitioning from another system requires a lot of manual effort. However the benefits are evidently worthwhile.

Pros

It provides all the necessary features I require, along with the capability to customize documents.

Cons

Perhaps include more assessment options, such as DSM and ICD codes.

Pros

My overall experience with Counsol.com has been extremely positive. It offers more features than any other management system I've encountered, and I've tried several. The flexibility to create custom forms, upload PDFs for clients, and utilize the journaling feature contributes to its user-friendliness. The support team is excellent and responsive to user feedback, regularly implementing recommendations and sharing updates via newsletters. The billing process is straightforward, and features like the biopsychosocial assessment, treatment planner, and integration with Therascribe are particularly noteworthy. I highly recommend Counsol.com for its continuous improvement and support.

Cons

Appointment scheduling could be more user-friendly, but I found a workaround. Providing instructional videos on features might help. While Therapynotes has a beautiful interface and easy scheduling, I prefer Counsol.com for its flexible features. Although it's great software, the tele-mental health feature needs updating, so I switched to Doxyme and Zoom.

Pros

The user-friendliness and support are outstanding. The note setup and online form completion for clients, especially during the pandemic, have been invaluable.

Cons

I've been very pleased with the software.

Pros

Consistently excellent customer service.

Cons

It would be helpful to have a feature to resend login links to clients. Sometimes clients have connectivity issues, such as those in condo complexes. Also, I'd like to be able to bill Aetna through the product.

Pros

The functionality and usage of elements are not user-friendly.

Cons

Document uploads and form accessibility are important.

Pros

I appreciate that clients can easily view the calendar, request appointments, and pay bills on their portal.

Cons

When a client has three family members with individual portals and a parent pays a copay for all three on one portal, it disrupts the payment system.

Pros

I've been using CounSol.com for my private practice for over four years now, and I've been extremely pleased with its services and features. The setup process is straightforward, and my account manager has been highly responsive to my needs. Transitioning to virtual counseling was seamless, thanks to its HIPAA compliance and reasonable operational costs. The scheduler, appointment reminders, and video connectivity are reliable, making it an invaluable tool for managing my practice. I highly recommend it to others in the field.

Cons

My main issue with CounSol.com is that some clients struggle to log into the portal, especially on browsers like Firefox or Safari. Not everyone uses Google Chrome, so requiring clients to switch browsers for video sessions can be inconvenient.

Pros

Generally, it seems quite straightforward for my usual tasks, although I lack any direct comparisons.

Cons

The mailing feature is cumbersome and has unnecessary steps.

Pros

I've been a CounSol user for years, having conducted extensive research before settling here. I've never regretted my decision. The platform's simplicity, setup process, and customization options have been hassle-free. Whenever I encounter an issue, customer service remains easily accessible and responsive. The integration of client management, billing, scheduling, and the client portal, including HIPAA-compliant telehealth, has been seamless, especially during the pandemic.

Cons

I genuinely can't think of anything I dislike.

Pros

Overall, this product is user-friendly, with an included help guide. The customer service, particularly regarding customer requests for edits, is commendable.

Cons

Like all software, it has limitations. However, our customer service representative forwards change requests to the programmers, who implement them when multiple customers request them.

Pros

The built-in templates facilitate progress notes and treatment plans creation, with essential features for establishing medical necessity. The client portal's functionality, such as self-scheduling, document signing, payment processing, and automated appointment reminders, is appreciated. Moreover, the integrated video sessions feature eliminates the need for additional software downloads.

Cons

I wish the video sessions could support group therapy.

Pros

The customized scheduling features are remarkable, aiding in maintaining scheduling boundaries effectively. The ability to set session preferences, designate default session types for each client, and specify break durations between sessions is highly beneficial. Furthermore, the prompt and thorough customer service adds value to the overall experience.

Cons

I wish Counsol was more inclusive to different communities. They've made efforts, but there's room for improvement, like allowing users to input gender rather than selecting from options. Additionally, the video software could be enhanced to match features offered by Google Meets and Zoom.

Pros

The software's layout is visually appealing and intuitive, with easily accessible functions. The inclusion of Wiley treatment planners, along with personalized assistance from assigned representatives, is particularly noteworthy. Additionally, prompt assistance in uploading intake forms further enhances usability.

Cons

Honestly, I can't think of any negative aspects of the software. If I encounter any issues, it's because I haven't consulted the help menus, which always provide answers.

Pros

The EHR's general features, including automatic reminders, practice management tools, and productivity reports, are highly valued.

Cons

The telehealth option is practically unusable. It's outdated and freezes regardless of internet strength. Considering other options like Zoom's new feature for small practices at a similar price, I'll be discontinuing this part of my subscription.

Pros

The system's features, such as reminders and birthday messages, are highly appreciated.

Cons

I'm not fond of how the progress notes are laid out. I wish I could edit the template to add or change things according to my preferences.

Pros

Exceptional customer service, user-friendly interface, and customizable features that cater to clients' preferences are major strengths.

Cons

It's difficult to add customized forms without contacting customer service.

Pros

This software is highly user-friendly for managing client forms and scheduling appointments.

Cons

I don't have any cons regarding this software.

Pros

The seamless transfer of old forms and consistent availability of solutions from service representatives are significant advantages. Additionally, the payment feature is notably straightforward.

Cons

There are some default settings I wish I could customize to fit my practice preferences, but there are so few that it's not a big issue.

Pros

The software's user-friendly nature, coupled with prompt and knowledgeable assistance from assigned representatives, ensures a positive experience.

Cons

Nothing at all! Absolutely no complaints!