CounSol Reviews

Pros

The software's organization facilitates ease of use, allowing practitioners to focus on patient care rather than software navigation.

Cons

There are no major cons. I would appreciate it if forms were more easily accessible.

Pros

Superior customer service and ease of use are standout features.

Cons

It's a minor issue, but I'd like to see more modern graphics. However, if it affects the cost, I'm satisfied with how it is.

Pros

The software's user interface, billing functionality, scheduling capabilities, cost-effectiveness, and customer service are all highly praised.

Cons

The intervention/technique categories are fixed, and most don't apply to my child therapy practice. Counsol would be even better if I could customize these categories/checkboxes to suit my therapy.

Pros

The ability to tailor the system to meet specific needs, especially regarding calendar management and electronic billing, is highly valued.

Cons

I'd love to see more simplified information on creating forms and tailoring existing ones to my practice.

Pros

Outstanding individual tech support, along with auto-populated CMS-1500 forms, enhances efficiency. Moreover, the user-friendly interface simplifies client management tasks.

Cons

I wish there were session options on Counsol matching each location listed on the CMS-1500 form, as I see kids at schools under contract with the local school district.

Pros

The software's ability to protect client data while facilitating invoicing, claims processing, telehealth sessions, electronic communication, and document management is commendable. Despite minor drawbacks such as small font size, the system remains user-friendly.

Cons

It's tailored for outpatient therapy sessions, and other billable activities like crisis intervention or groups aren't supported due to invoice/document ties. The calendar is clunky, with small font size and no option to enlarge it. Editing appointments is difficult, as they must be canceled rather than modified. Account management is overly involved in most actions.

Pros

The software offers robust features for an EHR platform, including note-writing capabilities and positive feedback from clients.

Cons

The video feature within the portal is sometimes glitchy, leading me to switch to Zoom for client meetings.

Pros

Ease of use, customization options, and excellent customer service contribute to a positive user experience.

Cons

The only changes I'd like are more options and customization for reports, as well as better customization for all available notes.

Pros

The exceptional customer service stands out as a major advantage of the software.

Cons

The billing process can be slightly complicated when clients make payments to their account rather than the invoice, adding complexity.

Pros

Effortlessly managing appointments, notes, claims, and calendars, along with reliable support from dedicated representatives, ensures a seamless experience.

Cons

I can't find any negatives to share. If I, someone not fond of programs or computer stuff, find it easy and enjoyable, then anyone would.

Pros

The assistance provided by my account manager, Matt, has been invaluable, with quick responses and support for suggested enhancements.

Cons

Additional reports to track business metrics, like client retention rates, would be beneficial.

Pros

I selected CounSol for its HIPAA compliance and the availability of reliable support. My experience with customer support team has been consistently positive.

Cons

Telehealth has been challenging to use in my area.

Pros

The software's ease of learning, robust customer support, and receptiveness to user feedback for future enhancements, including streamlined billing features, are highly valued.

Cons

The video teletherapy option lacks support, and I'd love to have a pronoun selection option for clients.

Pros

The EHR features and form creation directly on the site are all appreciated.

Cons

Sometimes, the program feels less intuitive and challenging to navigate, yet my dedicated customer service representative always provides same-day support.

Pros

This program is incredibly user-friendly and has everything necessary for my Telemental Health practice. Customer support is superb and always timely. I've chosen CounSol and plan to stick with it throughout my private practice.

Cons

Honestly, I can't identify any cons. I'm absolutely enamored with this program!

Pros

It's user-friendly, with excellent customer service, and offers great value.

Cons

Occasionally, I encounter difficulties merging certain elements.

Pros

Once ERAs start coming in, secondary billing becomes much easier compared to other EHRs I've used. I also like the integrated payments and the secure platform for video sessions and messaging.

Cons

I miss the ability to attach files with claims. Also, it's slightly pricier than other EHRs as each upgrade or feature, such as telehealth ability, access to Wiley notes, and even the Clearinghouse, requires separate payment. Manual entry of payments and remittance advices is time-consuming.

Pros

This software handles everything I need, from scheduling appointments to conducting video counseling and facilitating online payments. It's very user-friendly.

Cons

My only gripe is the inability to view my client's patient portal to assist them with online access.

Pros

The customer service has been outstanding, readily answering questions and adding files when needed. During a leave of absence, I was able to pause my service without losing files or incurring costs.

Cons

Initial setup for insurance billing and all billing software can be challenging to grasp. Billing insurance is particularly difficult.

Pros

The integrative features make navigation easy for entrepreneurs, particularly the client paperwork and scheduling capabilities.

Cons

They have enhanced features to keep pace with technological demands.