Mental Health Care, 1-10 employees
More than a year
“Best Value and Most Comprehensive”
Pros
The individual tech support is fantastic and the auto-population of CMS-1500 forms is a great feature.
Cons
Since I see kids at schools it would be helpful if Counsol had session options that match each location listed on the CMS-1500 form.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 1-10 employees
Less than 6 Months
“Great product for bililng but not so great for clinicians”
Pros
It effectively protects client data while allowing for invoicing telehealth and electronic communication. The system is user-friendly although the font size could be larger.
Cons
The software seems tailored for outpatient therapy sessions only with limitations on billing for other services like crisis intervention or groups. The calendar interface is clunky with small fonts and no option to resize. Making appointments and editing them is difficult often requiring cancellation. Additionally an account overseer is necessary for most tasks.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Mental Health Care, 1-10 employees
Less than 6 Months
“Lots of features”
Pros
I really value its robust features for an EHR software. The ability to write notes to clients post-sessions is a feature I particularly love and my clients seem to appreciate it too.
Cons
Occasionally the video function within the portal experiences glitches so I resort to using Zoom for client meetings.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Mental Health Care, 1-10 employees
More than a year
“Best EHR Out There!”
Pros
The ease of use customization options and excellent customer service are what stand out for me.
Cons
I wish for more report options and greater customization for notes including additional checkboxes and dropdown menus.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Highly recommend for solo or group practice”
Pros
The best part about this service is its exceptional customer service surpassing any other service I use.
Cons
The billing process can be a bit complicated when clients make payments to their account rather than the invoice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Make Your Life Easier”
Pros
Managing appointments notes claims and my personal calendar is effortless. Plus my assigned rep has been incredibly helpful and responsive.
Cons
I have no negatives to report. Even though Im not tech-savvy I find this program easy to use which says a lot.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“Best Customer Service!”
Pros
My account manager Matt has been incredibly helpful responding quickly and implementing suggested features when possible.
Cons
I desire additional reports for monitoring business metrics such as client retention rates.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Agent”
Pros
I chose Counsol for its HIPAA capability and the availability of responsive customer support.
Cons
Telehealth has been challenging to use in my area.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 1-10 employees
More than a year
“Great response to requests to customize, lots of helpful options!”
Pros
Its easy to learn with excellent customer support and a receptive software team for new ideas. Having ERA/EOB/billing on one platform is a plus.
Cons
The video teletherapy option lacks support and I wish there was a pronoun selection feature for clients.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Incredible Customer Service and Pricing”
Pros
I appreciate all the features related to EHR and form creation on the site.
Cons
At times the program feels unintuitive and difficult to navigate but my assigned customer service rep has always provided same-day support.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
Less than a year
“Best practice management program for Counselors”
Pros
This program is incredibly user-friendly and meets all my needs for running a private practice in Telemental Health. The customer support is exceptional unlike many other programs Ive explored.
Cons
I genuinely cant think of any downsides. I absolutely love this program!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“CounSol”
Pros
Its easy to use with great customer service and a reasonable price.
Cons
Occasionally I struggle with merging tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than 6 Months
“Daily user - Very pleased!”
Pros
Once ERAs are received the secondary billing process is much easier compared to other EHRs. Integrated payments and a secure platform for video sessions and messaging are also great features.
Cons
I miss the ability to attach documents with claims. Additionally the softwares pricing structure can be more expensive due to various upgrades/features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
Less than a year
“Total Business Help”
Pros
This software handles everything for me from appointment scheduling to video counseling and online payments.
Cons
My only dislike is not being able to view my clients patient portal to assist them with online access.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Once up and running, fairly easy to use”
Pros
The customer service is outstanding providing assistance promptly and even handling tasks for me.
Cons
Understanding the initial setup of insurance billing and billing software can be challenging.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
6
Mental Health Care, 1-10 employees
More than a year
“Perfect for solo entrepreneurs”
Pros
The integrative features make navigation easy for entrepreneurs and I appreciate the client paperwork and scheduling capabilities.
Cons
Theyve made improvements to keep up with technological advancements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Wonderfully Easy to Use!!!”
Pros
Filing claims and recording payments is incredibly easy with this software. The video feature is also user-friendly.
Cons
I wish there was an official iPhone app. Using it on my iPad sometimes results in a challenging navigation experience and slow loading times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“Makes everyone more productive”
Pros
The system is comprehensive and efficient benefiting everyone in our practice.
Cons
Some features arent intuitive and certain functions that would be beneficial are currently unavailable.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than 6 Months
“Great EHR System”
Pros
CounSols customer service is excellent and the system is easy to use.
Cons
It would be beneficial to have more accessible and user-friendly instructions for tasks like submitting claims.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Mental Health Care, 1-10 employees
Less than 6 Months
“Counsol-Look no further for your EMR!”
Pros
Counsol is easy to use and customize with constant support from the customer service representative. The EMR layout is intuitive and the pricing is reasonable.
Cons
Absolutely nothing! This program is fantastic and I have no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10