Hospital & Health Care, 1-10 employees
More than a year
“Counsol, Great EHR for small practice!”
Pros
Counsols layout is clear and intuitive for everyone involved. Its continuously improving with responsive customer service and a willingness to implement user suggestions.
Cons
I wish the help guide included more demo videos and walkthroughs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“One of the BEST!”
Pros
The interface is intuitive, the client portal is straightforward, and the software offers video capabilities and standard email/text reminders at no extra cost. It also includes staff and biller access as standard features, with a flexible month-to-month contract. Additionally, it supports multiple merchant services, such as Square, with excellent support from success coaches.
Cons
The billing component might pose a slight challenge, but the support team is always there to assist, and users can learn a lot about billing through the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“One of the BEST!”
Pros
The user-friendly interface and comprehensive features such as video capabilities and text reminders make CounSol stand out. The support team is excellent and they offer multiple merchant services options.
Cons
The billing process can be a bit tricky but the support team is helpful and you learn a lot by using the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Overall Rating - GOOD”
Pros
Text reminders have significantly reduced no-shows for me.
Cons
Regarding support, I propose that client information should automatically update the client profile to eliminate the need for duplicate work.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
4
Functionality
8
Mental Health Care, 1-10 employees
Less than 6 months
“Comparable product”
Pros
I appreciate the option to conduct video visits within the software and the built-in billing feature, which simplifies my workflow.
Cons
Currently, there's nothing about this software that I find displeasing. I appreciate the continuous enhancements based on customer feedback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Great Tool for Therapists”
Pros
This software is incredibly user-friendly. Compared to other services I've used, CounSol stands out as one of the best.
Cons
There's no way to delete appointments without them appearing as canceled, even if it's just to rectify a mistake.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Mental Health Care, 1-10 employees
Less than a year
“We depend on CounSol”
Pros
I'm extremely satisfied with my decision to use CounSol. It's proven to be more versatile than other options, especially for my group practice. My clinicians also prefer it over other systems. I also appreciate that CounSol doesn't nickel and dime for extra features, it's all included.
Cons
I can't think of anything negative about CounSol; however, its comprehensive nature may entail a slight learning curve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Counsol is great!”
Pros
CounSol is incredibly easy to use and intuitive, with responsive customer service.
Cons
I have absolutely no complaints about CounSol; it has been fantastic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“A Great Product”
Pros
The customer service is excellent, and the software is user-friendly, especially for behavioral health assessments.
Cons
Sometimes, the video quality can be a bit grainy during use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Highly recommend CounSol”
Pros
CounSol is convenient and straightforward. After eight years of using it, I wouldn't consider switching. The service is top-notch, offering great value for my private practice.
Cons
It would be great to see integration with QuickBooks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
More than a year
“Excellent Software”
Pros
CounSol is fantastic practice management software. It allows me to handle everything I need in one place, with exceptional customer service as its standout feature.
Cons
Video sessions may encounter occasional disruptions, leading to the use of alternative options.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Overall Rating - GOOD”
Pros
Text reminders have significantly reduced no-shows for appointments.
Cons
Id like client information to automatically update the client profile to avoid duplicating work.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
5
Functionality
8
Mental Health Care, 1-10 employees
Less than 6 Months
“Comparable product”
Pros
I appreciate the convenience of completing video visits within the software along with built-in billing features.
Cons
Currently I havent found any drawbacks to the software and I appreciate ongoing improvements based on customer feedback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Great Tool for Therapists”
Pros
CounSol is incredibly user-friendly compared to other services Ive used.
Cons
Theres no option to delete appointments without them appearing as canceled even if its a simple mistake.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mental Health Care, 1-10 employees
Less than a year
“We depend on CounSol”
Pros
Choosing CounSol has proven to be a versatile and inclusive option for my group practice. Its well-received by my clinicians and I appreciate the all-inclusive pricing.
Cons
I cant think of anything I dislike about CounSol. The comprehensive nature may require a learning curve but its worth it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Counsol is great!”
Pros
The software is incredibly easy to use and intuitive with responsive customer service.
Cons
I have no complaints about CounSol its been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“A Great Product”
Pros
CounSol offers excellent customer service and is very user-friendly.
Cons
The video quality can be grainy at times during use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Highly recommend CounSol”
Pros
Ive been using CounSol for about eight years and find it convenient easy to use and excellent value for my private practice.
Cons
Integration with Quickbooks would be a valuable addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Excellent Software”
Pros
CounSol is excellent for practice management with outstanding customer service being its standout feature.
Cons
Video sessions dont always run smoothly so I use alternative options.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Review of Counsol”
Pros
The ease of use and exceptional customer service make CounSol a top choice for me.
Cons
There is a fee for accessing Wiley clinical notes and treatment plans.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10