CounSol Reviews

Pros

Scheduling works seamlessly, and I appreciate having a dedicated account manager for assistance. Unlike some other software companies, CounSol provides personalized support, which is invaluable.

Cons

Navigating the accounting section of this software can be quite challenging, with discrepancies in invoice amounts across different screens.

Pros

The support from CounSol is outstanding. My representative responds promptly to my emails and provides helpful assistance. The software itself is intuitive and easy to use.

Cons

I would really appreciate having an app for scheduling and note-taking, as well as a more modern interface. Additionally, improvements in video quality are warranted.

Pros

The ease of use and incredible customer service are remarkable.

Cons

Charging for Wiley clinical notes and treatment plans is noted.

Pros

Scheduling is seamless and having a dedicated account manager who is knowledgeable and accessible is invaluable.

Cons

The accounting portion is challenging to navigate with hidden transactions and discrepancies in invoice amounts.

Pros

The support provided by CounSol is outstanding making it the best feature of the software. Additionally the pricing is reasonable and the software is intuitive and meets all my needs.

Cons

An app would greatly enhance convenience especially for scheduling and note-taking tasks. The interface could benefit from a modern update.

Pros

It is a complete EHR in the most affordable pricing that I have found.

Cons

I love everything just one issue is that clients cannot upload their ID pictures.

Pros

CounSol is the most comprehensive, user-friendly, and affordable EHR I've found. It caters to therapists who handle billing themselves, offering everything needed in one place without hidden fees.

Cons

CounSol's responsiveness to user needs has been commendable; however, there's still room for further improvement, such as smoother mobile functionality and enhanced email features.

Pros

CounSol makes it easy to manage all aspects of my practice, from scheduling appointments to invoicing. The customer care team takes feedback seriously and provides excellent support.

Cons

More customization options, especially in statements, and better video quality are desirable.

Pros

Counsol stands out as the most complete user-friendly and affordable EHR available. It streamlines everything from intake forms to scheduling and billing without any hidden fees.

Cons

Over the years Counsol has worked to address user needs though theres room for improvement such as smoother phone compatibility and additional features like showing elapsed time in video sessions.

Pros

CounSol allows me to manage all aspects of my practice easily and their customer care is exceptional.

Cons

More customization options especially in statements and improved video quality would enhance the experience.

Pros

I appreciate the versatility of CounSol, which allows me to customize forms and evaluations. It's a comprehensive program with useful features like text reminders and mobile access to calendars.

Cons

Adding features like elapsed time display in video sessions and the ability to conduct online group sessions would be advantageous.

Pros

The versatility of CounSol allows me to customize forms and evaluations to suit my needs. I appreciate the text reminders and the ability to access the calendar on my phone.

Cons

Features like displaying elapsed time in video sessions and the ability to conduct online groups would be valuable additions.

Pros

CounSol's ease of use and integration with third-party payment providers have been instrumental in streamlining my practice operations.

Cons

While there have been improvements, video compatibility issues and the lack of pre-loaded forms remain areas for enhancement.

Pros

This software has revolutionized billing for my psychotherapy practice.

Cons

Learning a new software is always a bit challenging for me.

Pros

While I've had great experiences with CounSol's customer service, its functionality is particularly useful for practices not reliant on insurance.

Cons

Streamlining the process of adding forms and documents and improving pre-loaded form availability would streamline workflow.

Pros

CounSol is efficient and effective, helping me run my practice smoothly. The customer service is excellent, and the treatment plans and therapy notes sections are particularly useful.

Cons

The inclusion of group counseling via video is a much-awaited feature.

Pros

The ease of use and integration of third-party payment providers make CounSol invaluable for my practice.

Cons

Previously the video portion had compatibility issues though it may have improved. Additionally pre-loaded "standard" forms would be a helpful addition.

Pros

Having Matt for customer service has been excellent. While the software is easy to navigate it would be perfect if not for our need to work with insurance companies which complicates things a bit.

Cons

Weve had to create many forms and documents from scratch due to insurance requirements. Adding forms directly into the system would streamline this process significantly. Diagnostic assessments and mental health forms have all needed recreation.

Pros

Counsol is efficient and effective helping me manage my practice smoothly. The customer service is fantastic especially for resolving any issues I encounter. I particularly appreciate the treatment plans and therapy notes sections.

Cons

I wish this product supported video in group counseling. As someone who conducts a lot of group sessions this feature would be invaluable. Hopefully it will be added in the future.

Pros

After trying various EHRs, I chose CounSol for its ease of use and invoicing capabilities. The customer service has exceeded my expectations, with quick responses and helpful assistance from my account manager.

Cons

Transferring client information to CounSol has been somewhat cumbersome, although limitations are understandable due to HIPAA compliance.