CounSol Reviews

Pros

Storing client records securely in CounSol has saved me time and keeps everything organized according to HIPAA regulations.

Cons

The calendar's compatibility with Apple products could be improved.

Pros

The customization options and client scheduling features in CounSol are easy to use and enhance my workflow.

Cons

Intermittent access restrictions and glitches in telehealth sessions pose usability challenges.

Pros

I appreciate the ease and security of using CounSol for managing electronic health records.

Cons

I eagerly anticipate the ability for clients to upload attachments as a future enhancement.

Pros

CounSol has been my software of choice for years. The personalized support, like the assistance I receive from the team, makes it easy to navigate and use effectively.

Cons

While it would be beneficial, including video sessions in the base price is contingent upon understanding the associated financial considerations.

Pros

After thorough research, I selected CounSol for my counseling center due to its comprehensive features, including customizable forms, EHR, online counseling, and billing. One standout feature is the client journal, which my clients appreciate. Although it's slightly pricier than other options, I found it to be the ideal choice after testing it with a practice client.

Cons

The online platform has seen significant improvement during the COVID-19 pandemic, but I believe there's room for further enhancement. Occasionally, I still resort to backup platforms due to sporadic issues. Additionally, I'd appreciate the ability to conduct online group sessions using this platform.

Pros

Our agency switched to CounSol to enhance HIPAA compliance, appreciating its encryption and additional services.

Cons

Our CounSol customer service representative, greatly facilitated our experience. However, it would be beneficial to have a video or tutorial available for new staff members.

Pros

Entering client information is straightforward, and accessing it is convenient.

Cons

I've found the telehealth portal/platform to be somewhat confusing and challenging to navigate.

Pros

The standout aspect of CounSol is its exceptional customer service, with a dedicated contact who promptly addresses any needed changes.

Cons

While functional, the user interface lacks attractiveness. I'd love to see more integrated assessments incorporated into the platform.

Pros

After evaluating various platforms for managing a private practice, I chose CounSol for assigning a dedicated staff member to assist with all technical needs, fostering a supportive relationship throughout deployment and management.

Cons

The platform isn't particularly user-friendly for divorced parents, as they encounter difficulty sharing password information.

Pros

It's user-friendly, enabling quick billing, scheduling, and note-writing with built-in video capabilities.

Cons

I genuinely have no complaints about the platform.

Pros

CounSol offers practical features, including progress notes, insurance billing, HIPAA-compliant video conferencing, and client reminders, making it easy to use.

Cons

I'd like to see expansions in the types of interventions used and the available assessment fields.

Pros

CounSol is user-friendly yet comprehensive, providing quick access to essential client care and record maintenance functions while offering flexibility for detailed tasks.

Cons

Some aspects of the platform weren't immediately intuitive, but I was able to rectify any mistakes relatively easily.

Pros

The support team has been immensely helpful in getting me started with CounSol, making the transition to new software manageable. The program's value and ease of use, especially for insurance filing and appointment scheduling, are noteworthy.

Cons

Unfortunately, I'm unable to schedule on the same calendar for both my online and physical offices, which would have been helpful during COVID-19 restrictions. However, I've managed to work around this limitation without much difficulty.

Pros

Counsol's features have greatly facilitated the maintenance of my practice, with excellent support from my account representative, guiding the transition from paper to EHR.

Cons

My least enjoyable experience was with the video chat feature. Although I understand improvements have been made, I've opted to use an alternative option.

Pros

The technical support provided by CounSol is prompt and effective.

Cons

I encountered minor difficulties with editing, as some desired changes weren't feasible.

Pros

It offers a range of helpful options for clients and owners, surpassing similar products in value.

Cons

Navigating the product isn't always straightforward and requires more exploration compared to other programs.

Pros

CounSol's intuitive interface, comprehensive features, excellent customer service, fair pricing, and continuous improvements are highly appreciated by both users and clients.

Cons

Occasionally, certain tabs take a considerable amount of time to load.

Pros

Its integrated features make it a convenient one-stop solution.

Cons

I genuinely can't think of anything negative to say about it.

Pros

The monthly subscription option initially appealed to me, and over the years, having a dedicated tech/customer service representative has been invaluable. The software's ease of use and minimal technical issues instill confidence in data security.

Cons

Overall, I would rate the software's intuitiveness a 7 on a scale of 1-10. Once familiarized, it's reliable and logical. While more statistical reports would be appreciated, the available ones suffice for my accountant's needs.

Pros

The software's ease of use across devices has been invaluable during the pandemic, with intuitive features and integrated payment options saving time. The established clearinghouse for claim submissions adds to its reliability.

Cons

Initially, there were a few issues with the software's functionality for my practice. However, the developers promptly addressed and resolved these issues, even incorporating requested features. The online system allows for immediate modifications, which is highly beneficial.