CounSol Reviews

Pros

The ease of use and implementation are standout features of this product.

Cons

Video conferencing isn't optimal, as it often doesn't work for most of my clients. Additionally, I'd like the option to 'hide' the "session" tab from clients since I use a different platform for video sessions.

Pros

Account manager support has been pivotal for my solo practice, along with user-friendly features that simplify professional transactions.

Cons

It would be helpful to have templates of basic forms and commonly-used inventories available for reference, speeding up the integration of my business.

Pros

The billing and journaling features are particularly loved.

Cons

I'd appreciate the ability to change payment information in the event of user error without needing to void transactions and start over.

Pros

CounSol's versatility in handling all client needs, including video sessions and billing, made it my preferred choice after thorough research.

Cons

My least favorite aspect is the occasional glitches during video sessions, although this is often attributable to clients' Wi-Fi connections.

Pros

The automated appointment reminders provided by CounSol enhance client communication and appointment adherence.

Cons

I'm encountering difficulties with the program regarding scheduling in-office sessions instead of online sessions.

Pros

Clients appreciate the ease of use of the Client Portal and text message reminders, contributing to reduced no-shows and improved communication. The Billing system has streamlined administrative tasks for running a counseling business independently.

Cons

I hope CounSol continues to update its electronic paperwork systems to streamline the customization of existing forms.

Pros

After trying various EHRs I settled on CounSol due to its ease of use and invoicing capabilities. The customer service exceeded my expectations with quick responses and helpful assistance from my account manager Jonathan. He even helped transfer my forms from another EHR saving me a lot of time.

Cons

Transferring client information to CounSol has been a bit cumbersome as it is with any EHR due to HIPAA regulations. However my account manager provided helpful information and options to ease the transition.

Pros

Storing client records in a HIPAA compliant system has been a significant time saver and keeps everything organized.

Cons

The calendar doesnt sync well with Apple products.

Pros

I appreciate the ease of customization and client scheduling.

Cons

Occasionally my access to certain functions is restricted despite profile settings. Telehealth sessions sometimes glitch and I cant share screens with clients.

Pros

The ease and security of EHR keeping with CounSol are highly valued.

Cons

Im looking forward to the ability for clients to upload their own attachments which I understand is in development.

Pros

I have been using Counsol for years and love it. Having a dedicated representative for assistance with documents and troubleshooting is amazing. He makes difficult tasks easy to navigate with his responsiveness.

Cons

Including video sessions in the base price would be nice although I understand the financial considerations. This is the only improvement I can think of at the moment.

Pros

Despite being a bit more expensive Counsol stood out among various software options for my counseling center due to its all-in-one system and client journal feature. It has proven to be a worthwhile investment.

Cons

While there have been improvements to the online platform during COVID-19 further enhancements may be necessary. I still encounter issues at random times and sometimes have to resort to backup platforms. Additionally Id like the option to conduct online group sessions.

Pros

Switching to CounSol has enhanced our agencys HIPAA compliance thanks to its encryption and other services.

Cons

Our CounSol customer service representative made everything much easier. However I believe a video or tutorial for new staff would be beneficial.

Pros

Entering client information is straightforward and I can access it easily.

Cons

The telehealth platform has been somewhat confusing and difficult to use.

Pros

The standout feature of Counsol is its exceptional customer service. Our dedicated contact is incredibly responsive and often implements changes within minutes.

Cons

The user interface isnt the most attractive and Id appreciate more integrated assessments.

Pros

I chose Counsol for managing my private practice because they assign a single staff person to handle all technical help needs. This personalized approach has been invaluable.

Cons

Its not very user-friendly for divorced parents who need to share passwords which can be challenging.

Pros

Its easy to use allowing me to bill schedule and write client notes with minimal effort. The built-in video feature is also a bonus.

Cons

Theres nothing I dislike about it.

Pros

CounSol offers many practical features like progress notes billing insurance HIPAA compliant video conferencing and client reminders all of which are easy to use.

Cons

Id like to see expanded features in intervention types and assessment fields.

Pros

Counsel is user-friendly yet comprehensive providing quick access to what I need for client care and record maintenance.

Cons

Some aspects werent intuitive to learn but I was able to correct mistakes easily.

Pros

The support team has been incredibly helpful in getting me started with Counsol. With his assistance I have become comfortable using the software and appreciate its value for filing insurance and scheduling appointments.

Cons

It would have been helpful to schedule on the same calendar for both online and physical offices especially during COVID-19 restrictions.