Mental Health Care, 1-10 employees
Less than a year
“Best Software, Superb Customer Service”
Pros
Counsols versatility and support have made it a game-changer for my practice.
Cons
The client portal lacks visual appeal and ease of use and the pricing can be steep with add-ons.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than 6 Months
“Best Customer Service”
Pros
Despite its learning curve the features are comprehensive and beneficial for practice management.
Cons
Setting up was challenging but my software manager was helpful once running I liked the program.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“Good review”
Pros
Once set up billing insurance is straightforward with Counsol.
Cons
Uploading forms isnt straightforward they need formatting after upload.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
8
Functionality
6
Hospital & Health Care, 1-10 employees
More than a year
“Highly recommend”
Pros
Easy setup and use have reduced cancellations effectively.
Cons
No complaints customer service responds promptly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Have and will refer others to use this product”
Pros
Counsol simplifies the practice workflow from paperwork to appointment reminders.
Cons
Some features arent intuitive but it might be due to my learning curve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“awesome for therapists”
Pros
Easy to use with dedicated support.
Cons
It took time to learn everything and clients sometimes struggle with the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Great Solution for small or solo practice”
Pros
Counsols ease of use and responsiveness make it highly recommended.
Cons
Reporting is limited which poses a significant challenge.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 11-50 employees
More than a year
“I have tried several-This is the only one to get”
Pros
The notes process and customer service are excellent.
Cons
The learning curve isnt amazing but support is helpful.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
More than a year
“Exceeds expectations for any size of practice”
Pros
Counsol offers an intuitive user experience with customizable options.
Cons
More detailed report extraction would be beneficial but I trust CounSol to improve over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Experience with Counsol”
Pros
I appreciate the customization options and mobile accessibility.
Cons
The graphics look outdated I prefer a more modern design.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
3
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Great for private practice”
Pros
It meets most of my practice organization needs effectively.
Cons
Multiple progress note options would be a useful addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 1-10 employees
More than a year
“Excellent customer service”
Pros
Easy data retrieval and secure analytics are standout features.
Cons
Video session quality needs improvement for smoother experiences.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“You'll Wish You'd Gotten It Sooner!”
Pros
This EHR offers helpful features like scheduling and electronic signatures with excellent customer service.
Cons
Certain activities can be confusing initially but support is available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than 6 Months
“CounSol is GREAT!”
Pros
Its intuitive design makes setup and training straightforward with excellent customer support.
Cons
I wish the calendar system were more robust akin to what I used previously with Full Slate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Great business asset!”
Pros
Over the years Ive utilized parts of Counsol.coms features. When Covid-19 hit suddenly I had to swiftly adapt. With Counsol.coms support I seamlessly transitioned my practice moving from my office to home overnight. Paper systems spanning two decades had to be replaced with electronic ones. Counsol.coms multiple features and supportive staff enabled me to maintain uninterrupted services to my clients. Kudos to Counsol.com!
Cons
Transitioning to a new accounting program was daunting especially with insurance submissions and new payment systems. Despite initial challenges Counsol.coms support team was incredibly patient and helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 1-10 employees
More than a year
“Ease, Efficiency & Support”
Pros
This software caters perfectly to my private practice needs. It sends reminders to clients facilitates credit card storage for seamless payments maintains my calendar and generates accurate reports. Invoicing is effortless and insurance claims submission is simple. Also the support is consistently excellent.
Cons
I appreciate how the calendar syncs with my personal one but older appointments dont transfer after a few weeks which is inconvenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Ease of use”
Pros
My primary use of this software is for scheduling clients and managing intake documents. Its user-friendly and the price aligns well with the value it provides.
Cons
While I can create documents theyre not as visually appealing as those in Word.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Individual & Family Services, 1-10 employees
“Great platform for full service!”
Pros
I sought a video platform billing and documentation avenue. Upon a colleagues recommendation I tried CounSol and found it satisfactory despite occasional connection issues.
Cons
Internet connectivity issues have been a challenge mainly with clients browsers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Counsol thoughts”
Pros
The programs flexibility was invaluable during the pandemic. I appreciated its seamless transition documentation support video flexibility and connection ease.
Cons
I wish it had screen sharing capabilities.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Great product!”
Pros
Client reminder texts and customizable dashboards enhance organization and task management.
Cons
Adjusting settings for supervised users should be easier and Id like to create multiple accounts for clients seen together.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8