CounSol Reviews

Pros

The most exceptional aspect of CounSol is its personalized customer service. Having a dedicated point of contact makes troubleshooting and usage a breeze.

Cons

I have no complaints to report.

Pros

Transitioning to CounSol was seamless thanks in part to the excellent service representative who guided me through every step. The platform offers options for engaging with task features and clients enhancing the overall client experience.

Cons

The limited options for treatment planning and progress note templates are a minor drawback. Additionally templates for other clientrelated documents are lacking.

Pros

The customer service at CounSol.com is topnotch. The representative responds promptly and is exceptionally helpful.

Cons

Occasionally I wonder if there might be a more costeffective platform available.

Pros

CounSol.com offers a comprehensive solution with features like progress notes easy appointment scheduling appointment reminders secure telehealth sessions and document storage. The reasonable pricing ensures it's accessible and reliable.

Cons

Video sessions can be challenging if there are compatibility issues with clients' or my own devices.

Pros

CounSol has been my goto practice management solution. It's secure userfriendly for both myself and clients and offers integrated features like scheduling secure chat room meetings billing and notekeeping.

Cons

I wish there was a direct sync option for the calendar to external platforms like Google Calendar.

Pros

I've been a loyal user of CounSol since 2012 and have never regretted my decision. The al la carte options and referral program are fantastic. Having the same account manager for years has been a huge benefit.

Cons

Integration with other platforms can be limited due to CounSol's smaller profile in the industry.

Pros

CounSol offers useful and relevant functionality and features for my business. The support is excellent.

Cons

It's a bit pricey for parttime users.

Pros

CounSol offers great customer service and becomes easy to navigate once you become familiar with it.

Cons

The Telehealth option's quality needs improvement.

Pros

CounSol streamlines my entire practice from appointments to billing. It allows easy addition and modification of forms and the support has been great.

Cons

Initially there was a learning curve but support has always been helpful.

Pros

CounSol offers helpful features like payment processing notetaking and invoicing.

Cons

Customer service can be inconsistent though it's improving.

Pros

I chose CounSol for its ability to load customized intake forms with the help of a support person. The User Guide is comprehensive and easy to follow making setup a breeze.

Cons

Some major mental health treatment approaches are missing from the interventions list in progress notes.

Pros

CounSol is wellorganized offers excellent customer service and is easy to customize.

Cons

It's slightly less intuitive than some other programs and telehealth video connections can be challenging with poor WiFi.

Pros

CounSol has been a great program that's easy to use and offers excellent value. The administrators are highly responsive.

Cons

Adding new clients can be a bit tricky if they don't log in right away.

Pros

I've enjoyed my experience with CounSol and the support offered has been outstanding.

Cons

I wish there were more premade documents for therapists such as forms and intakes.

Pros

CounSol has exceeded expectations offering a userfriendly scheduler and additional features that can be accessed conveniently.

Cons

Setting up billing was somewhat challenging.

Pros

CounSol.com's ease of use clean interface and commitment to compliance have streamlined my workflows improved client care and enhanced overall efficiency.

Cons

I have no complaints about this practice management system.

Pros

I enjoy using CounSol and I would recommend it to others. The treatment plan guide is a valuable feature and scheduling clients is a breeze. Automatic reminders for clients are a plus.

Cons

Some clients have experienced issues with applications leading to error messages.

Pros

I am highly impressed with the user-friendliness of this product; the platform feels intuitive and easy to use. The help guide has been a valuable resource, and having a dedicated customer care professional has been absolutely wonderful. Whenever I reach out to [sensitive content hidden] for questions or assistance, he responds promptly, accurately, and goes above and beyond to help me resolve any issues I encounter while using the platform, from document creation to addressing account discrepancies for my clients.

Cons

There are no major concerns to note. If I were to make a suggestion, it would be to expand the font selection for greater customization options.

Pros

I find this platform easy to navigate and set up, making it hassle-free to schedule appointments.

Cons

At times, video counseling may experience slowness. However, I understand that factors like my internet connection speed and my clients connections can contribute to this issue. Additionally, I feel that keeping session notes could be made more straightforward.

Pros

The product is user-friendly, and the platform is intuitive. The help guide is helpful, and having a dedicated customer care professional to ask questions and seek help from has been great. [Sensitive content hidden] has been responsive, accurate, and has gone the extra mile to assist me in all areas of using the platform, including creating documents and resolving issues with client accounts.

Cons

The issue is not very significant. It would be better if there were additional font options to select.