CounSol Reviews

Pros

It is simple to use and set up. Scheduling is a breeze.

Cons

Video counseling can be slow occasionally considering various factors like internet connection. Improving the ease of keeping session notes would be beneficial.

Pros

The product is user-friendly with an intuitive platform. The help guide is highly valuable and having a dedicated customer care professional to assist and answer questions has been absolutely wonderful. Whenever I need assistance they respond promptly and go above and beyond to resolve any concerns I have from document creation to troubleshooting client accounts.

Cons

There are no significant issues but additional font options would be appreciated.

Pros

I appreciate the flexibility to personalize and utilize my own forms, which I can continue to develop as my practice expands. Furthermore, I value the individualized support that I receive. I had previously attempted to use another product, but found it cumbersome and impeding to my client interactions, leading me to cancel my subscription within two months. Although it was challenging to give another platform a chance, I am grateful that CounSol was recommended to me by a peer.

Cons

I would appreciate it if the design were more visually pleasing. However, I do like the feature that allows me to customize how my clients view it. It would be helpful to have an internal note section for each client instead of for each session. It becomes difficult to keep track of the themes/homework previously provided, and I often resort to using paper instead.

Pros

As a mid-sized, downtown WA state, therapy center working with the civil administration and local prisons, our patient/client turnover has always been excessive, and even with some top-of-the-line EMR aids, we struggled to provide adequately-timed care to our patients. CounSol has been a lifesaver for us, ever since we signed up for the enterprise-level subscription, however. The interface is simple to understand and use, and centralizes pretty much everything (billing, patient records, compliance checks, and communications) within roughly three page tabs.

Cons

The developer should consider adding options for direct cryptocurrency payments – many patients have requested.

Pros

I appreciate the ability to customize and use my own forms which allows for flexibility as my practice grows. The personal support I receive is fantastic. I had a negative experience with another product in the past which hindered my work with clients and led to cancellation. However after a colleague recommended CounSol I'm glad I gave it another try.

Cons

While the design could be more visually appealing the ability to customize the client interface is appreciated. Having client-specific internal notes rather than session-specific would be more convenient. Accessing previous notes for themes/homework can be time-consuming leading to the use of paper instead.

Pros

The product is easy to use and the support team is quick to respond and provides helpful assistance.

Cons

I want to be able to add video links and messages into my appointments.

Pros

The product is easy to use and the support provided is timely and helpful.

Cons

It would be helpful to add messages such as video links to appointments.

Pros

A solid therapy EMR for rehab centers on a budget/working as non-profits. Helps us take care of our patients for free. Simple to use with a friendly support staff. Blessings.

Cons

None. Thank you. Please keep up God’s work on this earth – a lot of suffering people are benefitting.

Pros

The system is very easy to use, which is great for someone like me who is not very knowledgeable about technology.

Cons

Patients can upload standardized or pre-made forms and questionnaires which they can fill out.

Pros

As someone who isn't particularly tech-savvy I find the system extremely user-friendly.

Cons

Enabling the upload of standardized or pre-developed forms and questionnaires for patients to complete would be advantageous.

Pros

I am a returning customer. After trying other programs I realized the value of CounSol. The outstanding aspect for me is the exceptional customer service. Additionally the ease of use is crucial.

Cons

The only challenge encountered was understanding the billing process.

Pros

I'm impressed with the concept of having an office manager who promptly responds and is willing to communicate over the phone when necessary.

Cons

It would be beneficial to have more readily available templates like the good faith estimate form provided by Simple Practice.

Pros

The ability to use one platform for forms billing scheduling and teletherapy is a major plus for me.

Cons

The cloud-based streaming has significant problems with freezing video occurring in about half of the sessions. Switching to other platforms like FT or Zoom resolves the issue. Otherwise the program is highly appreciated.

Pros

I really appreciate that this EHR integrates my notation billing and telehealth seamlessly. The client portal and self-scheduling feature are fantastic and I plan on opening it up to all clients. Now that I'm familiar with the layout I also appreciate how easy it is to navigate through the menus.

Cons

It is not possible to create custom internal forms easily. For instance there is no pre-made Discharge form and creating one can be challenging. Generating specialized reports is also difficult as the reporting feature lacks intuitiveness. Not being able to mark appointments as no-shows is frustrating but workarounds have been found.

Pros

I love the balance between price and performance that CounSol offers. It surpasses the competition with features like having an account manager for prompt customer service and assistance. The integrated journal for clients and the platform's suitability for working with couples and families are invaluable for mental health practitioners.

Cons

The built-in Telehealth platform could be more robust similar to Zoom. Also new forms should pull data from previous versions such as treatment plan updates that should carry over diagnosis and goals for updating and signing. Instead a blank form is presented requiring re-typing or copy-pasting.

Pros

I don't have to add notes for client session billing giving me the flexibility to keep separate notes if I prefer. The customer service is prompt friendly and always makes me feel capable of resolving any issues with their help.

Cons

A more sophisticated appearance with updated logos would be appreciated.

Pros

Writing notes and billing for each session promptly after it's done is a breeze. Clients can also use the calendar to schedule appointments on their own.

Cons

Some of the reports are challenging to navigate independently.

Pros

I'm amazed that more people aren't using this. Simple Practice and other alternatives are mentioned but I believe CounSol is the best. The ease of use and comprehensive features are remarkable. Scheduling myself managing flex time and adjusting calendar settings are particularly convenient. I can choose between video-only sessions or in-person meetings. I mostly use the video software and it's great for initial paperwork scheduling and some clients enjoy the journal option. Being able to write notes during sessions saves a lot of time. Even though I don't utilize all the features I appreciate that they are accessible as my practice grows.

Cons

In around 1 out of 30 instances the video quality can be slightly glitchy but it is not a major problem. During those times some clients have quickly switched to using Doxy me although it has not been a significant issue. It would be beneficial to have an actual app since accessing the website through a phone can be a bit clunky for some young adult clients.

Pros

Transitioning to an EHR after 30 years in private practice was made seamless thanks to CounSol. Colleagues recommended it over other EHR companies they tried and my customer service representative was extremely helpful throughout the process.

Cons

No dislikes have been found with this software.

Pros

Managing data and storage is a straightforward process.

Cons

Data management is good but understanding the segmentation can be complex.