CounSol Reviews

Pros

I switched to CounSol from another EHR due to its integrated HIPAA compliant email system detailed progress note options and hands-on support.

Cons

The learning curve may be a downside but once familiarized it is the most comprehensive EHR found.

Pros

The ease of use and the availability of support staff are greatly appreciated.

Cons

Initially there was discomfort in trying this software but it has proven to be easy to use.

Pros

CounSol.com is easy to use and the customer support team ensures that updates are easily understood and followed.

Cons

Experienced difficulties with card connect initially and it would be helpful if it pre-populated from past entries.

Pros

The software's user-friendliness and self-explanatory nature along with the availability of a manual for reference are highly valued.

Cons

The main downside is the issue with clients having access to cancel appointments without the therapist's knowledge. Resolving this issue is still pending.

Pros

CounSol.com is exceptionally intuitive and user-friendly constantly evolving and improving. The outstanding customer support goes above and beyond accommodating practitioner requests and promptly addressing their needs. In my five years of use I have witnessed tremendous improvements and responsiveness from the team making it the most intuitive cost-effective and supportive platform available.

Cons

I have some reservations about the email function. It would be beneficial to have the ability to sort emails by date and sender and to create and manage folders similar to the functionality of Outlook. While improvements have been made in billing and reports addressing the email aspect is still necessary.

Pros

Scheduling client reminders and billing functionalities are the most important aspects for me.

Cons

It would be desirable to combine coaching and counseling calendars for greater convenience.

Pros

CounSol.com stands out from the two other programs I previously used due to its customized features for counselors. The flexibility and ease of contacting customer support make it the ideal choice. After nearly a year of use I have encountered no issues in learning and implementing processes. It is a fantastic platform that perfectly suits my needs.

Cons

The lack of flexibility in allowing multiple billing codes such as 90834 plus add-on code 90785 requires additional time for billing which is frequently needed for trauma work and children's play therapy. A change in this aspect would be appreciated.

Pros

CounSol has been a reliable and secure system that has served my private practice well from the beginning. I am grateful for the consistently high-quality service.

Cons

Completely satisfied with the program and its use for my practice.

Pros

The integration with payment processing claim filing and other practice management features is seamless and comprehensive.

Cons

Although the appearance may not be as visually appealing as other software I quickly got used to it.

Pros

CounSol stands out as the best overall system surpassing competitors in therapy notes client database billing calendar and practice analytics. The system's ease of use intuitive interface and exceptional support enhance its effectiveness. It continues to improve and evolve.

Cons

It would be highly beneficial to have a calendar view option that displays all counselors' schedules for the week showing open appointments in a single screen. Full Slate excels in this aspect. However this does not diminish my wholehearted recommendation of CounSol.

Pros

The software is user-friendly and easily adaptable to meet specific needs.

Cons

The integrated telehealth feature is quite basic and does not perform as well as other platforms.

Pros

Once you get the hang of it CounSol is incredibly easy to use. The customer service is responsive and helpful. I particularly appreciate the customizable home page with informative layouts and graphs about my business.

Cons

The software lacks intuitiveness as the solutions to problems are often not where I expect them to be.

Pros

Unlike other EHR trials the CounSol demo was straightforward and effortless to follow.

Cons

I don't have any significant dislikes but I would appreciate the addition of phone session capability.

Pros

CounSol allows me to handle all aspects of running a solo practice including appointment scheduling client reminders note-taking payment collection insurance billing and even providing clients with a journaling platform.

Cons

The interface and overall look of the software could be improved.

Pros

The software's ease of use and integration of multiple features are highly commendable.

Cons

Not being able to have multiple clients for video sessions is a drawback.

Pros

CounSol has an intuitive user interface with a streamlined design. It avoids unnecessary complexity and presents options in logical places.

Cons

I wish CounSol had calendar integration similar to SimplePractice where changes can be made directly from the calendar rather than the CounSol platform. Group management could be better organized as it lacks flexibility in adding co-clinicians or making changes to ongoing group dates.

Pros

CounSol.com stands out by actively considering user suggestions for new features and improvements. I have witnessed significant growth in the platform during the years I've used it including the integration of group plans and insurance billing. Once set up it is relatively straightforward to use with the added benefit of customization options. The platform's long-term pricing offers stability and there are excellent choices available in various areas such as multiple credit card processors. Clients also speak highly of the user-friendly functions and ease of use of the client portal.

Cons

The visual appearance may seem outdated which may not appeal to everyone although it ensures a stable appearance for long-term users. Some group features are slightly awkward to use. Additionally there are superior telehealth platforms available and the built-in solution does not support multiple clients in different locations so I use a different external platform.

Pros

Firstly clients can effortlessly schedule and cancel appointments improving efficiency. Secondly the customer service is exceptional. Thirdly the mobile app is user-friendly.

Cons

It would be convenient if clients could view my schedule book or cancel appointments and send emails without having to remember their passwords.

Pros

The availability of a dedicated support person is one of the highlights. They are responsive and provide quick answers to questions. CounSol enables progress tracking documentation email communication with clients calendar management and billing.

Cons

The treatment plan is static and I would prefer to have the ability to create a plan that aligns more closely with my therapy approach.

Pros

CounSol is user-friendly customer-oriented and offers personalized service.

Cons

When clients have not signed in for a while I have to send them a password request link.