softwareCrystal Practice Management Software Reviews
20 Reviews
Overall Rating
4.1
20 Reviews
Rating Distribution
5
(9)
4
(7)
3
(2)
2
(1)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Overall Rating
4.1
20 Reviews
Rating Distribution
5
(9)
4
(7)
3
(2)
2
(1)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Filters
Specialty
Provider Size
Time Used
You are now about to enter 'The Twilight Zone'
You are now about to enter 'The Twilight Zone'
Pros
Absolutely nothing to dislike or mention about the software.
Cons
Expressing regret over choosing the software and describing it as devastating with the loss of data.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
Gregory
Medical Practice, 1-10 employees
Less than a year
Sep 01, 2021
Crystal EMR
Crystal EMR
Pros
The system is straightforward and easy to learn, especially in comparison to other options. The tech support is also commendable.
Cons
Criticism for having too many pages and clicks to complete a single exam.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Thao
Hospital & Health Care, 1-10 employees
More than a year
Jul 01, 2021
Great overall, optometrists will benefit from this once they realize how to use it!
Great overall, optometrists will benefit from this once they realize how to use it!
Pros
Successfully copied over old data, user-friendly with easy-to-understand instructions, and allows for easy editing of exams.
Cons
Suggesting the need for more staff trained in Canadian healthcare to enhance the program's compatibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sunil
Health Wellness and Fitness, 11-50 employees
More than a year
Mar 01, 2021
Helping the Practice
Helping the Practice
Pros
Crystal PM is praised for helping users maintain conciseness and accuracy when working up a patient. The user-friendly layout contributes to this positive experience.
Cons
Commenting on the billing portion being confusing, leading to errors due to layout issues.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Amanda
Health Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2020
Efficient way to chart
Efficient way to chart
Pros
Scheduling is made easy with color-coded, readable schedules. The software's shortcuts enhance efficiency in charting, and the organization of tabs for different parts of the exam is appreciated.
Cons
Expressing a need for a comprehensive exam summary printing feature, as the current process is time-consuming.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Anonymous
N/A, 1-10 employees
More than a year
Aug 01, 2019
Perfect for our Vision therapy Office
Perfect for our Vision therapy Office
Pros
Positive features include recording each session with patients for easy reference, calendar functionality, and seamless scheduling. The system allows for efficient planning and coordination among vision therapists.
Cons
Noting a glitch where the doctor's notes are not saved when the doctor and a vision therapist are in the same patient's file.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anonymous
N/A, 1-10 employees
More than a year
Apr 01, 2019
Horrible! Always crashing!
Horrible! Always crashing!
Pros
A straightforward negative feedback stating dissatisfaction without specifying the reasons.
Cons
Describing constant freezing and crashing issues with the system, leading to frustration and data loss.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
5
Anonymous
N/A, 500+ employees
Less than 6 months
Apr 01, 2019
Crystal EHR
Crystal EHR
Pros
Positive feedback on user-friendly record management, ease of navigation, and customization options.
Cons
Mentioning the lack of some appealing features found in newer electronic healthcare systems, such as single-screen layouts.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Lexie
Medical Practice, 1-10 employees
Less than 6 months
Jan 01, 2019
Nice program for all office needs
Nice program for all office needs
Pros
Appreciation for the software's ease of use in scheduling appointments, patient data management, and inventory control.
Cons
Disliking the software's incompatibility with Apple products.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anonymous
N/A, 1-10 employees
More than a year
Jan 01, 2019
Great for PM, not so great for accounting
Great for PM, not so great for accounting
Pros
Highlighting the ease of use for front office tasks, quick presentation of test results to patients, and efficient organization of scheduling for various doctors.
Cons
Identifying the inventory area as burdensome and suggesting improvements for smoother operation.
Ease of use
8
Value for money
7
Customer Support
4
Functionality
7
Jennifer
Medical Practice, 11-50 employees
More than a year
Dec 01, 2018
Switching Softwares
Switching Softwares
Pros
Crystal PM stands out as the most optometry-friendly software, meeting the needs of different departments within the office. Users appreciate its customization options and cloud-based system.
Cons
Indicating ongoing evaluation of whether it's the right time to switch systems and if the cost would be justified.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Autumn
Medical Practice, 11-50 employees
Free Trial
Dec 01, 2018
Crystal Practice Management was one of the best choices when we switched.
Crystal Practice Management was one of the best choices when we switched.
Pros
Positive feedback on the ease of transaction and supportive assistance throughout the process.
Cons
Acknowledging billing issues as still confusing but noting improvement compared to the past.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Anonymous
N/A, 11-50 employees
More than a year
Nov 01, 2018
User friendly.
User friendly.
Pros
Positive comments on the ease of entering lab orders and scheduling appointments, especially compared to other EHRs.
Cons
Expressing a desire for better functionality in inventory management, particularly with multiple opticians and manufacturers.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Cherlyn
N/A, N/A employees
Less than a year
Apr 01, 2018
Crystal Practice Management is the only software we use in our optometrist office and we love it!
Crystal Practice Management is the only software we use in our optometrist office and we love it!
Pros
Crystal PM is praised for being very user-friendly, making it easy to input patient data, prescriptions, and handle billing tasks.
Cons
Wishing for a more updated and modern look for the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Addison
N/A, N/A employees
More than a year
Oct 01, 2017
Crystal PM
Crystal PM
Pros
Recognition of the software's customization features for electronic health records, allowing users to tailor it to specific needs.
Cons
Noting that the customization process for designing examination record templates can be time-consuming, especially when starting from scratch.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Jeff
Medical Practice, 1-10 employees
More than a year
Sep 01, 2017
Wish we would have switched a couple of years ago!
Wish we would have switched a couple of years ago!
Pros
High praise for the program's complete customization, ease of use, and prompt and patient tech support. Users appreciate the reliability of the system.
Cons
No specific dislikes mentioned.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Desiree
Medical Practice, 1-10 employees
More than a year
Sep 01, 2017
I love this program
I love this program
Pros
Positive feedback on the ability to receive updates that bring new features to the software.
Cons
No particular criticisms were specified..
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tabatha
Medical Practice, 1-10 employees
More than a year
Nov 01, 2016
If you are looking for software, you are crazy if you don't consider Crystal!
If you are looking for software, you are crazy if you don't consider Crystal!
Pros
Crystal PM is regarded as the easiest to use and highly customizable among various software programs. Positive comments on the prompt and courteous customer service.
Cons
Reiterating concerns about the burdensome nature of the inventory area and suggesting improvements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
David
N/A, N/A employees
Free Trial
Feb 01, 2015
Customer service declining
Customer service declining
Pros
Initially, positive feedback on customer service during startup, but over time, dissatisfaction with the lack of responsiveness and helpfulness in customer service.
Cons
Advising caution for users who are not tech-savvy and may prefer a pre-designed program.
Ease of use
8
Value for money
4
Customer Support
8
Functionality
7
Sally
N/A, N/A employees
Free Trial
Jul 01, 2014
Easy to Use
Easy to Use
Pros
The software is praised for being easy to use, highly customizable, and versatile. Positive comments on features like customized letters, billing information integration, and efficient scheduling for various practices. Some concerns expressed about the lack of training and update information.
Cons
Highlighting the absence of time clock calculations for hourly wage employees and expressing uncertainty about how many software programs offer this feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carolanne
N/A, N/A employees
Free Trial
Mar 01, 2013
Filters
You are now about to enter 'The Twilight Zone'
You are now about to enter 'The Twilight Zone'
Pros
Absolutely nothing to dislike or mention about the software.
Cons
Expressing regret over choosing the software and describing it as devastating with the loss of data.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
Gregory
Medical Practice, 1-10 employees
Less than a year
Sep 01, 2021
Crystal EMR
Crystal EMR
Pros
The system is straightforward and easy to learn, especially in comparison to other options. The tech support is also commendable.
Cons
Criticism for having too many pages and clicks to complete a single exam.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Thao
Hospital & Health Care, 1-10 employees
More than a year
Jul 01, 2021
Great overall, optometrists will benefit from this once they realize how to use it!
Great overall, optometrists will benefit from this once they realize how to use it!
Pros
Successfully copied over old data, user-friendly with easy-to-understand instructions, and allows for easy editing of exams.
Cons
Suggesting the need for more staff trained in Canadian healthcare to enhance the program's compatibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sunil
Health Wellness and Fitness, 11-50 employees
More than a year
Mar 01, 2021
Helping the Practice
Helping the Practice
Pros
Crystal PM is praised for helping users maintain conciseness and accuracy when working up a patient. The user-friendly layout contributes to this positive experience.
Cons
Commenting on the billing portion being confusing, leading to errors due to layout issues.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Amanda
Health Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2020
Efficient way to chart
Efficient way to chart
Pros
Scheduling is made easy with color-coded, readable schedules. The software's shortcuts enhance efficiency in charting, and the organization of tabs for different parts of the exam is appreciated.
Cons
Expressing a need for a comprehensive exam summary printing feature, as the current process is time-consuming.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Anonymous
N/A, 1-10 employees
More than a year
Aug 01, 2019
Perfect for our Vision therapy Office
Perfect for our Vision therapy Office
Pros
Positive features include recording each session with patients for easy reference, calendar functionality, and seamless scheduling. The system allows for efficient planning and coordination among vision therapists.
Cons
Noting a glitch where the doctor's notes are not saved when the doctor and a vision therapist are in the same patient's file.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anonymous
N/A, 1-10 employees
More than a year
Apr 01, 2019
Horrible! Always crashing!
Horrible! Always crashing!
Pros
A straightforward negative feedback stating dissatisfaction without specifying the reasons.
Cons
Describing constant freezing and crashing issues with the system, leading to frustration and data loss.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
5
Anonymous
N/A, 500+ employees
Less than 6 months
Apr 01, 2019
Crystal EHR
Crystal EHR
Pros
Positive feedback on user-friendly record management, ease of navigation, and customization options.
Cons
Mentioning the lack of some appealing features found in newer electronic healthcare systems, such as single-screen layouts.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Lexie
Medical Practice, 1-10 employees
Less than 6 months
Jan 01, 2019
Nice program for all office needs
Nice program for all office needs
Pros
Appreciation for the software's ease of use in scheduling appointments, patient data management, and inventory control.
Cons
Disliking the software's incompatibility with Apple products.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anonymous
N/A, 1-10 employees
More than a year
Jan 01, 2019
Great for PM, not so great for accounting
Great for PM, not so great for accounting
Pros
Highlighting the ease of use for front office tasks, quick presentation of test results to patients, and efficient organization of scheduling for various doctors.
Cons
Identifying the inventory area as burdensome and suggesting improvements for smoother operation.
Ease of use
8
Value for money
7
Customer Support
4
Functionality
7
Jennifer
Medical Practice, 11-50 employees
More than a year
Dec 01, 2018
Switching Softwares
Switching Softwares
Pros
Crystal PM stands out as the most optometry-friendly software, meeting the needs of different departments within the office. Users appreciate its customization options and cloud-based system.
Cons
Indicating ongoing evaluation of whether it's the right time to switch systems and if the cost would be justified.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Autumn
Medical Practice, 11-50 employees
Free Trial
Dec 01, 2018
Crystal Practice Management was one of the best choices when we switched.
Crystal Practice Management was one of the best choices when we switched.
Pros
Positive feedback on the ease of transaction and supportive assistance throughout the process.
Cons
Acknowledging billing issues as still confusing but noting improvement compared to the past.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Anonymous
N/A, 11-50 employees
More than a year
Nov 01, 2018
User friendly.
User friendly.
Pros
Positive comments on the ease of entering lab orders and scheduling appointments, especially compared to other EHRs.
Cons
Expressing a desire for better functionality in inventory management, particularly with multiple opticians and manufacturers.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Cherlyn
N/A, N/A employees
Less than a year
Apr 01, 2018
Crystal Practice Management is the only software we use in our optometrist office and we love it!
Crystal Practice Management is the only software we use in our optometrist office and we love it!
Pros
Crystal PM is praised for being very user-friendly, making it easy to input patient data, prescriptions, and handle billing tasks.
Cons
Wishing for a more updated and modern look for the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Addison
N/A, N/A employees
More than a year
Oct 01, 2017
Crystal PM
Crystal PM
Pros
Recognition of the software's customization features for electronic health records, allowing users to tailor it to specific needs.
Cons
Noting that the customization process for designing examination record templates can be time-consuming, especially when starting from scratch.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Jeff
Medical Practice, 1-10 employees
More than a year
Sep 01, 2017
Wish we would have switched a couple of years ago!
Wish we would have switched a couple of years ago!
Pros
High praise for the program's complete customization, ease of use, and prompt and patient tech support. Users appreciate the reliability of the system.
Cons
No specific dislikes mentioned.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Desiree
Medical Practice, 1-10 employees
More than a year
Sep 01, 2017
I love this program
I love this program
Pros
Positive feedback on the ability to receive updates that bring new features to the software.
Cons
No particular criticisms were specified..
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tabatha
Medical Practice, 1-10 employees
More than a year
Nov 01, 2016
If you are looking for software, you are crazy if you don't consider Crystal!
If you are looking for software, you are crazy if you don't consider Crystal!
Pros
Crystal PM is regarded as the easiest to use and highly customizable among various software programs. Positive comments on the prompt and courteous customer service.
Cons
Reiterating concerns about the burdensome nature of the inventory area and suggesting improvements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
David
N/A, N/A employees
Free Trial
Feb 01, 2015
Customer service declining
Customer service declining
Pros
Initially, positive feedback on customer service during startup, but over time, dissatisfaction with the lack of responsiveness and helpfulness in customer service.
Cons
Advising caution for users who are not tech-savvy and may prefer a pre-designed program.
Ease of use
8
Value for money
4
Customer Support
8
Functionality
7
Sally
N/A, N/A employees
Free Trial
Jul 01, 2014
Easy to Use
Easy to Use
Pros
The software is praised for being easy to use, highly customizable, and versatile. Positive comments on features like customized letters, billing information integration, and efficient scheduling for various practices. Some concerns expressed about the lack of training and update information.
Cons
Highlighting the absence of time clock calculations for hourly wage employees and expressing uncertainty about how many software programs offer this feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carolanne
N/A, N/A employees
Free Trial
Mar 01, 2013