Crystal Practice Management Reviews

Pros

I can't think of a single thing I liked about it. Absolutely nothing. It didn't work for me at all.

Cons

I really regret choosing this software. It is been devastating, especially with the loss of data. I never expected it to be this problematic.

Pros

I personally found the system really simple and easy to pick up, especially when compared to some other options out there. Plus, the tech support has been great which I appreciate too.

Cons

Am really frustrated with how many pages and clicks it takes to complete a single exam. There is too much back-and-forth which wastes our time.

Pros

The owners and staff are very helpful and really go out of their way to make the system work the way we need it to. They managed to copy over all our old data without any issues, which was a huge relief. The system itself is user-friendly, with clear instructions and editing exams is also not a problem.

Cons

I feel like the program could really benefit from having more staff trained in Canadian healthcare. It would help make the necessary adjustments and improve the program's effectiveness for practices here.

Pros

Crystal PM helps us stay concise and accurate when working up a patient. The layout is super user-friendly, which makes the whole process even better.

Cons

The billing portion is really confusing, and the layout does not help at all. Also it is easy to make errors because things are not organized well, which just adds more frustration to the process.

Pros

Scheduling patients is not a problem anymore and I love how the schedule is color-coded. It's so clear and simple to read. The shortcuts are a game-changer for charting, especially with features like auto-fill and pulling up previous exam notes as it saves so much time. Plus, the tabs for different parts of the exam are well organized and grouped in a way that makes everything flow smoothly.

Cons

I really wish there was a feature to print a detailed exam summary all at once. For now the current process is so time-consuming and it would save a lot of time if everything could be printed in one go.

Pros

I really like how I can record every session with a patient and quickly look back at previous ones to track their progress. It is also highly helpful for our doctor, who can review our notes and keep up with how patients are doing. The calendar is awesome too. Also there is a spot for each vision therapist's schedule, so we can see everyone's availability at a glance. It makes planning so much easier, especially if we need to move patients around.

Cons

There is a glitch where the doctor's notes do not get saved if both the doctor and a vision therapist are working in the same patient's file. It’s been causing some issues for us with keeping everything updated properly.

Pros

I am really not happy with this system at all. It just didn't meet my expectations.

Cons

The system keeps freezing and crashing, which frustrates me a lot. And it eventually causes many delays and even some data loss, which is a major concern.

Pros

Well honeslty I am really impressed with how user-friendly the record management is. Navigating through the system is easy too and I love how customizable everything is as it makes it simple to customize it to exactly what I need.

Cons

The system is missing some features that newer electronic healthcare systems offer, like single-screen layouts. I just hope they focus on this in next updates.

Pros

Crystal Practice software makes scheduling appointments, managing patient data and keeping track of inventory. Everything is so simple and it saves me a ton of time.

Cons

I really dislike how the software does not work well with Apple products.

Pros

To handle front office tasks with this software is fairly easy as it keeps everything running perfectly fine. Sharing test results with patients is quick and simple which they really like. Plus, organizing the schedule for multiple doctors is so efficient that makes managing the day a lot less stressful.

Cons

The inventory area is quite difficult to use and there are a few issues which if they fix could make it run a lot more smoothly.

Pros

The representative who guided us through the demo and has been our main point of contact was very helpful, always available and really knowledgeable. So big thanks to them! Out of five different software options we tested, Crystal Practice one stood out as the most optometry friendly. It was the only one that worked well for our optical, medical, front desk and billing departments. Also the doctors liked how customizable the features were and the front desk and billing teams were impressed with how smoothly the cloud-based system worked. I'd give it a solid 5/5!

Cons

Well we are still evaluating whether it is the right time to switch systems and if the cost would actually be justified.

Pros

Well the whole transaction process was so easy, and I was pleased with the supportive assistance I got every step of the way. It made everything stress-free.

Cons

The billing issues are still a bit confusing, but I have to admit there is been some improvement compared to the past. It's not perfect yet but it's getting better.

Pros

Entering lab orders and scheduling appointments has been so easy with this system, especially when compared to other EHRs I have used.

Cons

I really wish the inventory management had better functionality, especially when it comes to handling multiple opticians and manufacturers.

Pros

Crystal PM is really easy to use, which makes it simple for us to input patient data, prescriptions and manage billing tasks. In short it takes a lot of the hassle out of these daily tasks.

Cons

Not a con but I wish the software had a more updated and modern look. For now it feels a bit outdated.

Pros

Crystal PM is a highly customizable EHR software, perfect for any type of practice, whether it is vision therapy, contact specialty or both. You can easily tailor the software to fit your specific needs. You can either create your own exam record template from scratch or modify and build upon someone else's. Also it is simple to add or remove sections from the exam templates which makes this software even more likeable.

Cons

Customization process for designing examination record templates is a time-consuming process especially when starting from scratch which I do not like.

Pros

I can't say enough good things about this program. The customization options are amazing and it is really easy to use. Also the tech support team is always prompt and patient, making sure any issues are resolved quickly. Plus, the system is highly reliable too.

Cons

No specific dislikes are there to mention from our side.

Pros

Crystal Practice software regularly gets updates that bring in new features which makes it better than others.

Cons

Nothing particular that I dislike about this software.

Pros

Crystal PM is definitely the easiest to use and most customizable software I've come across. It stands out compared to others and the customer service is superb as they are always quick to answer and courteous, which makes a huge difference.

Cons

Have concerns about how burdensome the inventory area is. It really slows things down and I think some improvements could make the process a lot better.

Pros

At first, the customer service was great during the startup phase and I was really impressed. However, over time I have been disappointed by the lack of responsiveness and the overall helpfulness. It becomes much harder to get the support I need when issues come up.

Cons

I did advise caution for users who aren't very tech-savvy, as this program might be a bit difficult for them. It might be better for those users to look for a pre-designed program that's more easy to use.

Pros

I really like how easy the software is to use, and it is highly customizable, which makes it perfect for different practices. The ability to create customized letters and integrate billing info is a huge plus, and scheduling is super efficient. However, I do have some concerns about the lack of training resources and the limited information on updates. It would be nice to have more support in those areas.

Cons

I have noticed that there is no time clock calculation for hourly wage employees, which is a bit of a hassle. I'm not sure how many software programs offer this feature, but it would definitely be helpful to have it included.