CureMD Reviews

“Worst experience!!

Pros

My experience with this software was the worst. I believe it is mainly because the individuals managing my account had difficulty communicating in English.

Cons

The service I received was poor. The individuals handling my account struggled with English. I was misled during contract signing and had to pay $8,500 for opting out of their service. Despite seeking clarification on this matter and being deceived, I strongly advise against using this company. They are terrible.

“Totally worth it!

Pros

The customizable templates and easy integration make my experience outstanding. Plus, it's user-friendly and backed by exceptional customer service.

Cons

It is proving to be a promising option however I am still in the learning phase.

“Need to improve a lot

Pros

CureMD is a web based and user friendly EMR system which stands as the most standard option available.

Cons

The reporting system leaves much to be desired. So I am hoping that they will make necessary changes in the future.

“Hoping to see improvement

Pros

Their development team provides assistance quickly and properly just to meet clients requirements which is great. This is the best thing for me about this software!

Cons

They have the potential to improve upon what they have already done with their 10G theme.

“Pathetic EMR software

Pros

They were supportive until we switched billing services due to financial concerns after which their level of care notably decreased.

Cons

I urge you not to sign up for this EMR. The customer service is the worst. After switching billing services due to severe financial issues and poor performance, the experience has been incredibly frustrating. We face constant access denials, frequent system logouts amidist note-taking and unhelpful responses from support. The EMR falls far short of expectations and lacks features that newer EMRs offer. I highly recommend steering clear of this company.

“The easiest EMR I've used so far

Pros

I really like the user-friendly nature of this product. Having used various EMRs, the full customization option provided by this platform is particularly valuable for our risk management practice.

Cons

While the implementation of requested items is slow, I understand the time required for planning and system integration. So I will give them a chance to improve.

“Bad EMR with inadequate support

Pros

The system operates at a very slow pace and unexpectedly kicks users out of the EMR which leads to wasted time. I am not happy at all and have nothing good to say about it.

Cons

There is no support system in place and access to retrieve my patients records has been blocked.

“Impressive features

Pros

The CureMD EMR software has a lot of prominent features, and it doesn't cost much. The updates are automatic, which is amazing, as we don't have to call anyone for them.

Cons

Once there was an issue that took the support team 3 days to resolve. It took a longer period for my practice to wait.

“Great for writing medical notes

Pros

Our providers use this software for writing medical notes for patients and it serves us ok.

Cons

During claim scrubbing, we faced occasional time-related issues that need improvement.

“Solid product with good billing service

Pros

CureMD EMR customer support is significant. The billing service is somewhat amazing. The billing procedure is pretty quick, and I get my receivables quickly.

Cons

The implementation took around 4 to 6 weeks, which was too time-consuming for me.

“CureMD has effective scheduling feature

Pros

It has an effective scheduling feature. Their document management is pretty simple and convenient. The connectivity with labs and pharmacies is great too. I am very impressed!

Cons

They need to improve their iPad application. I felt it was pretty basic and sometimes a bit unresponsive.

“Happy with CureMD

Pros

I am very happy with CureMD EMR software. My past experience with EMR software has been frustrating but CureMD works like a dream. Their support staff is great and very helpful too!

Cons

I hope to see that in the future they integrate other EMRs onto their software for better use and longevity.

“Satisfied customer

Pros

We love how they consider our suggestions while rolling out new updates. CureMD EMR software is up to date with all the latest certifications. Their EMR can be tailored to each specialty and need of the practice. We use their EMR and PM both and have seen an increase in the revenues. Claims are easier to submit and so are the follow-ups. Their customer support is one of a kind. Truly a wonderful experience.

Cons

Retrieving data. Wait a few seconds and try to cut or copy again.

“Strong software with minor glitches that can be overlooked

Pros

I find the appointment scheduler feature simple to navigate and really user-friendly.

Cons

I sometimes experience glitches that slow down the system, and it's quite frustrating.

“Not recommended at all!

Pros

What stood out to me the most was its web-based functionality.

Cons

What I liked the least was the presence of outdated features and the marketing of services via employees who have zero knowledge.

“Easy to use

Pros

CureMD is a great product. It is user-friendly. It is can be customized according to the specialty. It is ICD-10 ready. Plus, it has many great features. We are really lucky that we have purchased this software.

Cons

The system was running slow earlier at the start, so we replaced our internet connection and now its running pretty smoothly.

“It has really fast response time

Pros

This tool is incredibly helpful for me in both clinic and mobile settings. The information for each patient is comprehensive and clearly conveys important details with brief comments.

Cons

The chart contains a multitude of fields, which can be quite overwhelming for me at times, making it feel a bit daunting to navigate.

“Using this software is hassle-free!

Pros

I really appreciate the simplicity of the app. Everything is incredibly easy to navigate, making my experience smooth and enjoyable.

Cons

While there is chat support and trainings available. Some complaints took days to be fixed. We expected more from CureMD at this price point.

“Compatible and easy software

Pros

Their mobile app is fantastic for when I'm on the go, and it's really easy to use.

Cons

I hate that I can only use their site on Internet explorer. Needs to be available on other browsers as well.

“Simplifying the healthcare system

Pros

It makes my decision-making process very simple, and the organizational options help me save a lot of time.

Cons

It is not affective on all the browsers I use. Follow ups to claims are very slow.

“Consistent for years

Pros

Their website is amazing and it has been easy to use and maneuver. We can sort through all reports and patient visits from the same day.

Cons

It gets a bit slow when we first launch the system hence lowering productivity.

“Smart integration features

Pros

Wonderful technical team and fully customizable systems. Easy to learn and manage.

Cons

Users may find it difficult to work with its reporting system. Slow software needs to be checked.

“Works When It Feels Like It

Pros

It allows for typing and billing and that is all. Not much else to add.

Cons

On a monthly basis, the site experiences downtime, sometimes occurring more than once. This inconsistency leads to note backlog due to software crashes. I would recommend any other software I have used over this one.

“Mediocre with many bugs

Pros

Easy to learn once you climb the learning curve.

Cons

It has so many glitches and often the information does not save. The billing tool is also very clunky and does not feel right.

“One of the best software

Pros

CureMD is a fully customizable software. It also manages data in an organized way. They have a great billing system and also you can access information easily.

Cons

It is a great software but it does show some glitches which need to be solved.

“LOOK ELSEWHERE

Pros

This reasonably priced EMR and practice management software is feature-rich.

Cons

This company excels at two things: selling you a product and making your life miserable. We halted at the implementation stage. The implementation and training processes were dreadful. Both office staff and providers complaint about the poor quality of training. They disrupted accounts receivable, complicating patient balance determinations and collections. Sales makes commitments that are never upheld. So before signing a contract make sure you get everything in writing.

“Terrible experience.

Pros

Their website is easy to use and updated.

Cons

The same task which previously took 20 minutes would now take hours because of how slow this EHR is! They said our internet is the problem but we upgraded and it still persisted and they would not help.

“Look Elsewhere for an EHR

Pros

There are few, if any standout features compared to other ambulatory EHR systems. It might be worth considering for basic needs.

Cons

The support was poor. Their lack of understanding of their own software was evident. They claimed certain functions were not beneficial or useable, but through my own experimentation, I discovered how to perform them. I went through multiple account managers before finally getting rid of this software.

“Good experience so far

Pros

We didn’t need much for our practice but whatever we required we found it in this system. CureMD has given us the flexibility of making our own progress notes and customize the templates as well as the charting system for a seamless and fast experience. It has all the latest certifications needed to run a practice.

Cons

None so far. We like what we have.

“Too slow

Pros

Patient information carries over pretty easily and seamlessly from one patient to another.

Cons

Very very slow as completing a chart took an eternity.

“My recommendation

Pros

Easy to use the system. CureMD has made it easier for us to design our own templates which we require for internal use. Charting has now become simple and straightforward. It doesn’t require much time to write notes and the doctors are mainly happy because we don’t have to take our work with us at home. Navigation is pretty easy. Overall I am satisfied with the system.

Cons

They need to put more effort into the overall appearance of the system.

“No Tech support

Pros

It is easy to use, simple and navigates smoothly.

Cons

There is no tech support available mainly on weekends. No personnel are reachable, and voicemails cannot be left as all mailboxes are full. Emails go unanswered and live chat support is unavailable. Since it caters to doctors, unavailable support on Saturdays makes no sense.

“Easy to use

Pros

I mainly like it because of the ease of use it provides and can easily be tailored to the needs of a practice and its users. From the front desk to the doctors and the biller, everything is interlinked and the information is replicated seamlessly. Implementation was easy and quick. The system isn’t as expensive and delivers on what they promise.

Cons

Not anymore. Before they used to work only on IE.

“Pretty Good Software

Pros

It is a pretty good software, as it is easy to and to navigate between screens. They have amazing features, works really well with our practice. You can also use some of their software features in their app, which is really great for times when youre out. This EHR system is great but I think that they could improve more and make it excellent.

Cons

The only con that it has is that it only works with internet explorer, which I dislike the most. They need to make it compatible to work on other browsers as well.

“CureMD the virtual doctors office!

Pros

CureMD is a software that needs to be in every medical office. It has saved me a lot of time of transferring results and referrals. It has completely computerized our entire office. It saves you filing time, organizing time, it is easy to use, lets your store years worth of medical reports that are confidential, and much more. Our whole staff just simply loves CureMD. It is indeed a great software. Take my word for it.

Cons

There are no cons at all. I recommend CureMD to everyone.

“Amazing System

Pros

The system is really great, and I can verify this as we tested it during a study and it turned out to be simply amazing. Their tech team is super great, always ready to help. The product itself is quite affordable and they also offer patient portal so things kind of get really easy for the practitioner to manage.

Cons

The system has a lot of questions that are to be answered before you get in, takes a lot of time just filling the form.

“Horrible PM/EHR implemenation customer service

Pros

The potential to merge PM/EMR and billing solutions is promising. The RCM team impresses with their friendliness and great customer service. If only every support team could be as helpful as the RCM team.

Cons

The PM/EHR implementation team was very rude and not at all helpful in any manner. During 2-hour GoToMeeting sessions, they demonstrate on their computers how the system works, but following their steps on my end proves useless. While claiming to be multiplatform, full functionality is limited to IE and written in ASP. After investing hours in creating templates for upload, they disregard mine and insert their inefficient shortcuts (components). Rescheduling patients on the provider calendar is impossible. They insist on rewatching their lengthy training videos before seeking help for queries. Troubleshooting is labeled as training, with potential charges for excessive trainings, when in fact, they should compensate for troubleshooting efforts.

“Practice management software

Pros

Their exceptional support team is accessible via phone or email at all times. The system is user-friendly with a variety of useful reporting options.

Cons

The platform requires updating as it is outdated and lacks intuitiveness. It functions poorly with browsers other than Explorer.

“Worst Medical Software Company I Have Encountered

Pros

I strongly advise all not to invest in this company for medical software needs. With CureMD, you never get what you pay for...

Cons

This company is very disorganized, unprofessional and it is a challenge to reach out to them. They fail to address any concerns quickly and operate using outdated software that is filled with numerous glitches.

“Review

Pros

The system is nice, and the tech team is great, they’re prompt in responding. The system is affordable, which is great for people looking for a system on a budget.

Cons

Is only compatible with the slowest browser “The Internet Explorer”. Is very slow in responding to any command given to it. It isn’t user-friendly at all. The reporting system is not according to our requirements. Incorrect eligibility checks. We’re a mental health clinic and for us this system doesn’t seem to work out.

“The support team is very professional and helpful

Pros

It was easy to use most of the times with only a few areas that could use improvement. Most features were self-explanatory.

Cons

Navigating through numerous screens to reach the necessary area was a difficult task. Improved navigation options would be greatly appreciated.

“Sufficient for generic use

Pros

It is easy to use and is very simple, you can easily do all the, day to day tasks that are needed. The patient portal is great, the reports are good. Anyone who is not looking for much more than the generic day to day use should choose CureMD.

Cons

Anyone who is looking for something more than the generic use should keep looking, cause that’s not what they’re going to find from CureMD. Their customer service lacks. It has quite a number of glitches here and there in the system. It needs to be more up to date.

“Horrible

Pros

There is nothing positive to say about this company. We had to discontinue our services with them after the first year and even now, three years later we are still struggling to retrieve our data.

Cons

The system operated at an extremely slow pace, hindering efficient documentation even with templates. Customer service was poor. The tipping point was a salesperson urgently claiming I needed to pay thousands to ensure meaningful use compliance. Despite my refusal, they persistently pressured me to sign a credit card release for billing.

“Mediocre EMR

Pros

The patient portals ease of use, streamlined patient data and notes input, report generation, appointment scheduling and multiple calendar views are impressive.

Cons

In Explorer only (a MAJOR issue), unable to customize templates to user needs, billing department lacks responsiveness to customer needs, slow in claims follow-up, unable to color code appointment types, limited report options with no ability to add new types.

“Overpromised and under delivered

Pros

They have an efficient sales team which is good for business but bad if you are a client

Cons

&quot.CureMD made us a lot of promises when we were switching over from our old vendor. We needed them to migrate 6 years worth of data which never happened, our account manager disappeared the day we went live without fixing bugs encountered by us and the support has generally been horrible. we regret our decision.&quot.

“It met all our needs

Pros

The soap notes are very easy to work with

Cons

Till now I have not encountered any problems with the working of the system.

“Horrible experience! Almost nothing works! Waste of money and time!!!!

Pros

Absolutely nothing!!!!! Unfortunately, I cannot think of a single positive aspect of this system. I deeply regret choosing this system.

Cons

The system and service both are the worst!!! They are unable to resolve any encountered issues. What a waste of time/money!!!! Representatives are clueless. They close tickets without resolving problems. I believe that opting for paper charts would be more efficient and secure!!!!! Eager to transition to a different system. This system falls well below acceptable standards!!!!

“Nice!

Pros

CureMD EMR is easy to learn and is user-friendly. The patient information is easily located and accessible. There were many new employees who were not trained to use the system, but they also found the system to be very easy and got around. This EMR is way more better than the previous EMR that we used. Due to CureMD all of our tasks have improved, and patient care has become so easy for us.

Cons

Currently I’d say none, don’t know about the future though.

“It only runs on internet explorer

Pros

It is not as expensive as some of the systems in the market

Cons

Its not browser agnostic. You need internet explorer to run this which is inconvenient for people who are used to mac.

“Review

Pros

CureMD has exceeded our expectations so far. It is easy to use. It can be customized according to our requirements. Their support team is amazing and always helps us.

Cons

Nothing.