Curve Dental Reviews

“helpful support and smooth onboarding”

Pros

The system is simple to pick up and use and the tutorial videos are genuinely helpful. On top of that, customer service responds quickly and actually resolves issues effectively.

Cons

A few of the updates added to the program haven't worked well for our office and it's frustrating that we can't modify those changes or return to the previous setup we were using.

“quick patient lookup wins”

Pros

Getting into the system is really convenient and being able to search for a patient by phone number is a huge plus. It gives me several quick ways to pull up patient charts without any hassle.

Cons

Honestly I've been happy with everything. The customer support team is very responsive, gets back to us fast and helps resolve issues in a timely way.

“organized cloud workflow”

Pros

Running our dental office feels far more organized with Curve Hero. The cloud-based platform is quick, simple and keeps everything from scheduling to billing well organized in one place.

Cons

Well there are times when outages happen and some updates take a while to roll out during business hours. I also wish the billing section let us filter by individual patient.

“Painfully slow and useless”

Pros

Honestly there's nothing here to appreciate. Every other day the system freezes up and just opening a profile can take 10 minutes. Billing is just as slow and frustrating.

Cons

There really isn't anything positive to say. The company should spend more time fixing the technical side instead of pushing marketing. The software feels completely useless and I wouldn't recommend it to anyone.

“invoice-based ledger is fantastic”

Pros

One thing I really appreciate is the invoice-based ledger because it makes it simple to track which payments are tied to which treatment. The system is also very user-friendly which makes day-to-day work much easier.

Cons

The biggest issue from the clinical side is the charting. It would be better if the tabs could stay while the diagram still showed everything that has been treatment planned. It would also help a lot if you could scan an item once and apply it to two different accounts instead of having to scan it separately into both.

“all-in-one time saver”

Pros

Everything being in one place has been a huge plus. I absolutely love that the forms automatically load into the patient chart which saves a lot of time and helps cut down on mistakes.

Cons

Actually the reports haven't been my favorite part, mainly because I'm still figuring out how to build exactly what I need. Once I set them up the way I want and save them though, they work really well.

“Easy insurance tracking”

Pros

The insurance section is really useful because it lets you enter previously used benefits and add extra notes, like when certain procedures aren't covered.

Cons

The x-ray viewing setup isn't my favorite. I think the imaging side could be improved especially by making tooth-specific images easier to view by area, like the upper right or lower left.

“reliable scheduling and patient messaging”

Pros

Online scheduling has been a big plus and it really helps with patient communication, reminders, texting and related tasks. The interface is user-friendly and the system has had almost no downtime.

Cons

Practice analytics could be a little more powerful although it seems like new features may already be in the works. Insurance estimates are occasionally inaccurate.

“Modern interface and responsive support”

Pros

The platform has a modern, polished interface and the support team is very responsive whenever help is needed. It's also simple to use which makes training new employees much faster and simpler.

Cons

Curving Imaging and GRO still feel limited in terms of functionality. Some of the reports are also missing useful features and can be pretty confusing to work with. It's frustrating that mobile access requires a separate GRO subscription even though the software is already cloud-based.

“all-in-one scheduling win”

Pros

Our busy dental office really appreciates how simple this tool makes it to manage the patient schedule. The system is very user-friendly and simple to navigate even for team members who are not especially tech-savvy. Having everything we need built into one integrated software has been a huge plus for us.

Cons

We honestly do not have any complaints. I would absolutely recommend it 10/10.

“excellent service throughout”

Pros

The service has been really impressive.

Cons

Nothing bad to mention here.

“Well-organized and worth it”

Pros

Everything is laid out in a clear organized way so it's simple to find what you need and use day to day.

Cons

There's definitely a learning curve at first and it takes a little time to get comfortable with it but it pays off in the long run.

“perfect fit for our boutique practice”

Pros

This software has been an excellent choice for our dental office. Since we run a boutique practice, it fits our workflow perfectly. It was very quick to learn and it includes everything we need to manage the office well.

Cons

We honestly don't have any complaints about this product.

“Cloud access from anywhere”

Pros

Being cloud-based is a big plus since I can log in and use it from anywhere as long as there's internet or Wi-Fi.

Cons

There are still quite a few features missing that I hope get added soon. When printing a receipt for a patient especially when they need it for FSA or HSA purposes, the tooth number doesn't appear on the receipt and that has caused problems for several patients. Processing statements is also more complicated than it should be and the reports haven't been very impressive.

“User-friendly dental workflow”

Pros

This platform feels very user friendly overall which makes it pleasant to work with on a daily basis.

Cons

A/R and billing are parts that could definitely be improved.

“Better solution among all”

Pros

Learning how to use this software was fairly easy for me. The setup and all the options were really simple too. Plus, the support team was super quick to help and there were plenty of video tutorials and online guides available that made everything even easier.

Cons

It's a bit annoying that I can't email a patient their insurance response directly from the software.

“Perfect solution for dental practice”

Pros

Curve Dental really helps streamline dental operations. It takes away all the scheduling headaches, saving both time and money. So yes I definitely recommend using this software if you want to save time and cut down on costs.

Cons

Curve Dental operates on the cloud which means there is a chance of disconnection and uncertain operations. So I feel like it would be beneficial to have an on premise option as well.

“Exceptional customer service”

Pros

What really stood out to me about this software was how easily it provides cloud-based visibility and supports multiple locations. Also it is very easy to use and customize with just a few clicks. On top of that the customer service has been amazing as they always respond quickly and highly helpful.

Cons

So far I haven't bump into anything that I do not like.

“Slow customer service”

Pros

The cost was reasonable which was a major factor for me to go with Curve. The setup process was also simple and it was effortless for the staff to learn how to use it.

Cons

Contacting the billing department is nearly impossible. When I called I was directed to leave a voicemail and it took 24 hours for them to respond (but miraculously they did after I mentioned my experience on social media). Updating credit card information online results in automatic charges in US dollars. Apparently Canadians are expected to find some fine print that states "Canadians must call to update expired credit card numbers" I missed this detail and ended up paying in US dollars for months, only realizing the increased fee of $200/month due to the exchange rate. It is hard to believe that a software developer can't come up with a better solution such as providing different icons for customers of different countries to update their credit card information. The process of reaching the billing department is frustratingly time consuming. Curve would benefit from more folder functionality, especially for long term patients who accumulate numerous letters for scanned items like insurance responses, estimates, and medical history. After a few years it becomes challenging to locate specific letters among hundreds. Additionally when the internet or Curve experiences downtime, it becomes problematic as there is no access to patient notes or medical history.

“Be careful!!!!”

Pros

Curve Dental software lets me access the cloud and manage multiple locations so easily. Also it allows me to customize things just the way I wanted. The customer service also deserve a praise as they assist well whenever required.

Cons

The cost was very high and they charged for every additional feature on top of the monthly fee. Adding a new doctor to the practice or having an extra user acquired extra costs. While this software seemed technologically advanced with its cloud capabilities and modern customization options, I noticed it lacked development in terms of management and report usage. Billing was confusing, and providing accurate quotes and collecting payments proved nearly impossible.