Curve Dental Reviews

“helpful support and smooth onboarding

Pros

The system is simple to pick up and use and the tutorial videos are genuinely helpful. On top of that, customer service responds quickly and actually resolves issues effectively.

Cons

A few of the updates added to the program haven't worked well for our office and it's frustrating that we can't modify those changes or return to the previous setup we were using.

“quick patient lookup wins

Pros

Getting into the system is really convenient and being able to search for a patient by phone number is a huge plus. It gives me several quick ways to pull up patient charts without any hassle.

Cons

Honestly I've been happy with everything. The customer support team is very responsive, gets back to us fast and helps resolve issues in a timely way.

“organized cloud workflow

Pros

Running our dental office feels far more organized with Curve Hero. The cloud-based platform is quick, simple and keeps everything from scheduling to billing well organized in one place.

Cons

Well there are times when outages happen and some updates take a while to roll out during business hours. I also wish the billing section let us filter by individual patient.

“Painfully slow and useless

Pros

Honestly there's nothing here to appreciate. Every other day the system freezes up and just opening a profile can take 10 minutes. Billing is just as slow and frustrating.

Cons

There really isn't anything positive to say. The company should spend more time fixing the technical side instead of pushing marketing. The software feels completely useless and I wouldn't recommend it to anyone.

“invoice-based ledger is fantastic

Pros

One thing I really appreciate is the invoice-based ledger because it makes it simple to track which payments are tied to which treatment. The system is also very user-friendly which makes day-to-day work much easier.

Cons

The biggest issue from the clinical side is the charting. It would be better if the tabs could stay while the diagram still showed everything that has been treatment planned. It would also help a lot if you could scan an item once and apply it to two different accounts instead of having to scan it separately into both.

“all-in-one time saver

Pros

Everything being in one place has been a huge plus. I absolutely love that the forms automatically load into the patient chart which saves a lot of time and helps cut down on mistakes.

Cons

Actually the reports haven't been my favorite part, mainly because I'm still figuring out how to build exactly what I need. Once I set them up the way I want and save them though, they work really well.

“Easy insurance tracking

Pros

The insurance section is really useful because it lets you enter previously used benefits and add extra notes, like when certain procedures aren't covered.

Cons

The x-ray viewing setup isn't my favorite. I think the imaging side could be improved especially by making tooth-specific images easier to view by area, like the upper right or lower left.

“reliable scheduling and patient messaging

Pros

Online scheduling has been a big plus and it really helps with patient communication, reminders, texting and related tasks. The interface is user-friendly and the system has had almost no downtime.

Cons

Practice analytics could be a little more powerful although it seems like new features may already be in the works. Insurance estimates are occasionally inaccurate.

“Modern interface and responsive support

Pros

The platform has a modern, polished interface and the support team is very responsive whenever help is needed. It's also simple to use which makes training new employees much faster and simpler.

Cons

Curving Imaging and GRO still feel limited in terms of functionality. Some of the reports are also missing useful features and can be pretty confusing to work with. It's frustrating that mobile access requires a separate GRO subscription even though the software is already cloud-based.

“all-in-one scheduling win

Pros

Our busy dental office really appreciates how simple this tool makes it to manage the patient schedule. The system is very user-friendly and simple to navigate even for team members who are not especially tech-savvy. Having everything we need built into one integrated software has been a huge plus for us.

Cons

We honestly do not have any complaints. I would absolutely recommend it 10/10.

“excellent service throughout

Pros

The service has been really impressive.

Cons

Nothing bad to mention here.

“Well-organized and worth it

Pros

Everything is laid out in a clear organized way so it's simple to find what you need and use day to day.

Cons

There's definitely a learning curve at first and it takes a little time to get comfortable with it but it pays off in the long run.

“perfect fit for our boutique practice

Pros

This software has been an excellent choice for our dental office. Since we run a boutique practice, it fits our workflow perfectly. It was very quick to learn and it includes everything we need to manage the office well.

Cons

We honestly don't have any complaints about this product.

“Cloud access from anywhere

Pros

Being cloud-based is a big plus since I can log in and use it from anywhere as long as there's internet or Wi-Fi.

Cons

There are still quite a few features missing that I hope get added soon. When printing a receipt for a patient especially when they need it for FSA or HSA purposes, the tooth number doesn't appear on the receipt and that has caused problems for several patients. Processing statements is also more complicated than it should be and the reports haven't been very impressive.

“User-friendly dental workflow

Pros

This platform feels very user friendly overall which makes it pleasant to work with on a daily basis.

Cons

A/R and billing are parts that could definitely be improved.

“Better solution among all

Pros

Learning how to use this software was fairly easy for me. The setup and all the options were really simple too. Plus, the support team was super quick to help and there were plenty of video tutorials and online guides available that made everything even easier.

Cons

It's a bit annoying that I can't email a patient their insurance response directly from the software.

“Perfect solution for dental practice

Pros

Curve Dental really helps streamline dental operations. It takes away all the scheduling headaches, saving both time and money. So yes I definitely recommend using this software if you want to save time and cut down on costs.

Cons

Curve Dental operates on the cloud which means there is a chance of disconnection and uncertain operations. So I feel like it would be beneficial to have an on premise option as well.

“Exceptional customer service

Pros

What really stood out to me about this software was how easily it provides cloud-based visibility and supports multiple locations. Also it is very easy to use and customize with just a few clicks. On top of that the customer service has been amazing as they always respond quickly and highly helpful.

Cons

So far I haven't bump into anything that I do not like.

“Slow customer service

Pros

The cost was reasonable which was a major factor for me to go with Curve. The setup process was also simple and it was effortless for the staff to learn how to use it.

Cons

Contacting the billing department is nearly impossible. When I called I was directed to leave a voicemail and it took 24 hours for them to respond (but miraculously they did after I mentioned my experience on social media). Updating credit card information online results in automatic charges in US dollars. Apparently Canadians are expected to find some fine print that states "Canadians must call to update expired credit card numbers" I missed this detail and ended up paying in US dollars for months, only realizing the increased fee of $200/month due to the exchange rate. It is hard to believe that a software developer can't come up with a better solution such as providing different icons for customers of different countries to update their credit card information. The process of reaching the billing department is frustratingly time consuming. Curve would benefit from more folder functionality, especially for long term patients who accumulate numerous letters for scanned items like insurance responses, estimates, and medical history. After a few years it becomes challenging to locate specific letters among hundreds. Additionally when the internet or Curve experiences downtime, it becomes problematic as there is no access to patient notes or medical history.

“Be careful!!!!

Pros

Curve Dental software lets me access the cloud and manage multiple locations so easily. Also it allows me to customize things just the way I wanted. The customer service also deserve a praise as they assist well whenever required.

Cons

The cost was very high and they charged for every additional feature on top of the monthly fee. Adding a new doctor to the practice or having an extra user acquired extra costs. While this software seemed technologically advanced with its cloud capabilities and modern customization options, I noticed it lacked development in terms of management and report usage. Billing was confusing, and providing accurate quotes and collecting payments proved nearly impossible.

“Training employees is easy!!

Pros

Software provides excellent resources for training new employees. Also now we can easily manage patient records from multiple locations.

Cons

Integration of digital sensors needs improvement. We face daily struggles with our sensors communicating effectively with Curve Hero.

“Great software, couldn't be happier.

Pros

Using this software is so easy. It is very intuitive and everything flows smoothly mainly when I am working on letters and notes.

Cons

The perio charting feature is confusing, inaccurate and does not meet industry standards. As a periodontist, I find it embarrassing to use this feature and share it with general dentists. Despite requesting changes, modifications and corrections to align it with industry standards, no improvements have been made.

“Error occurs constantly

Pros

Curve Dental is quite user friendly. Also it is easy to navigate and accessing the information I need is also a hassle free task.

Cons

I've noticed that the accounting and billing sections have some issues, especially with overpayment deposits and credits.

“It's not perfect, but it's getting better!!!

Pros

The interface of this software is quite modern and sleek. Honestly it is so much better than those old server-based programs and way more stable. And not having to deal with a server has been such a relief for me. Also the treatment planning feature is top-notch and most of the tools work great for clinicians. Though it is not perfect, but the regular updates definitely make up for it.

Cons

Curve Dental software needs improvement in terms of details. It lacks detailed dental practice management functionality. The available pie and bar graphs are essentially useless as they don't provide meaningful insights or link to relevant information. Also the entire interface is a bit confusing. Integrating information similar to what Dental Intel provides would be a game changer for Curve. Other aspects of the program still feel like a work in progress. It would be beneficial to have better support for Fee for Service offices. Moreover, it would be great if the full site access were available on iPads instead of the limited mobile version, or even better, if there was an iPad app.

“Very user-friendly

Pros

Curve is not at all complex as everyone on the time able to use without any training. Moreover the front desk can handle appointment scheduling and checkouts quite quickly and all the integrations work so smoothly without any hassle.

Cons

X ray automation process is very troublesome. The indication for the head of the household in relation to billing is a bit confusing too. Also, notes that aren't written on the same day show up as if they were, which is a bit off. Frequent updates with Curve Capture often disrupt our X ray workflow when we need it the most.

“Simply the best

Pros

We have been using Curve for many years. Its easy to use, and the customer service is exceptional. They have made updates and introduced new features such as reminders, which we really like having in one comprehensive product. Additionally we can now customize and add notes to treatment plans which is fantastic!

Cons

Since they updated the treatment planning and allowed us to add notes to it I can't think of any cons.

“Our go-to software

Pros

Curve Dental allowed us to transition smoothly from a peg board system to digital.

Cons

I cannot think of anything that causes trouble for me.

“I don't like it!

Pros

The one thing I like about Curve is how fast it retrieves data and generates reports.

Cons

The patient profile doesn't include the patients employer, which is something that is really important here in the country I am. So I believe the addition of it would be helpful.

“Keeps our operations seamless

Pros

Curve is a great company to work with, as not only is their software easy to use, but they are always rolling out upgrades to keep things fresh. The tech support is superb too.

Cons

It would be great if the cost could be a bit lower, but one thing I admit is that the improved efficiency definitely makes the investment worth it.

“Quite complex!!!

Pros

Sending forms to patients is very simple with Curve. I also find Gro really helpful and easy to use for sending text messages to patients.

Cons

There are multiple missing features that could enhance the software. Over the past two years I have provided numerous suggestions but none of them have been implemented yet. It doesn't seem logical to have a debit and credit on the same account simultaneously. I struggled initially when trying to learn Curve but eventually grasped it. However, the recent changes in billing have made it challenging to read. It would be helpful if these changes were optional.

“Easy to customize

Pros

I like being able to customize shortcut buttons for charting. Also it's quite easy for me now to view claims and add items to patient files and letters in their charts.

Cons

It would be better to have more features for sending review texts and emails, allowing us to choose specific recipients such as new patients only rather than sending to everyone.

“No regrets about switching to Curve

Pros

The charting, patient communication, and reporting features are outstanding. I am also thrilled that I can access patient charts, x rays and reports from my phone anywhere, anytime.

Cons

Transition from billing and accounts receivable was a bit difficult for me. It took some time to get the hang of insurance billing, which caused delays in insurance reimbursements. I did definitely recommend being financially prepared before making the switch.

“Don't know whether the pros outweigh the cons

Pros

I think the schedule looks really great and is easy for me to use when scheduling patients. Treatment planning and charting are also quite simple.

Cons

Our front desk staff is having some trouble with the practice management software, especially when it comes to insurance processing and generating reports. I also wish the patient photos could be larger and that we could capture and store cone beams directly within Curve. However, the imaging software in Curve doesn't quite measure up to Dexis, especially when it comes to capturing bitewings.

“I love it!!!

Pros

We are thrilled with Curves versatility as it caters to most of our dental practice needs. From messaging patients and accepting online payments to scheduling, claims and insurance verification, Curve covers it all. Moreover, they make it effortless to connect with a real person whenever assistance is required.

Cons

We suggested a few features to Curve and they've been really responsive in adding them. One of the things we asked for was the ability to create forms in languages other than English, especially Spanish, since we have Spanish-speaking patients. Another thing we think Curve should include is the ability to generate CMS-1500 forms for medical insurance, as we're currently using external software for that.

“Great addition to our office

Pros

Curve is very user friendly and is easy to use. The frequent system updates make it even easier and the customer service is exceptional. I truly feel they listen to their customers. However it did take a little time to adjust to Curve since we were transitioning from paper charts and had no prior experience with electronic charting.

Cons

I feel like the billing module and statements could really use an update. For now they are hard for patients to read and understand.

“Very happy we switched to Curve Dental

Pros

Curve is very much easy to use. The transition was smooth and I appreciate the constant improvements. The additional features like hands free perio charting, credit card point of sale and electronic claim submission are fantastic.

Cons

It would be highly beneficial for us to have a Spanish option for patient reminders. In addition the measurement tool in the imaging feature is not very accurate and the imaging itself loads slowly.

“The why and why not's about Curve

Pros

I am not entirely sure but The software isn't bad. still I feel it should offer more options for customizing each practice's needs.

Cons

The integration process was not simple as it should. When we brought over balances from our old software as "converted balances" we weren't adequately informed about how it would affect insurance claims. Updating imaging is always problematic with frequent updates. The accounting aspect remains challenging, especially with a "running balance" even when the balance is zero. There are issues with insurance processing and claims such as placing the Subscriber ID where the social security number should be on printed claims. Despite reaching out multiple times, this issue hasn't been resolved. I requested an update to download all X-rays at once for emailing to another provider but it is only possible when they are in a mount, not individually.

“Let's Smile loves using CURVE Hero and CURVE Gro

Pros

The customer service is outstanding. Whenever the dental team has a question, they can easily find answers in the Curve Community. The instructions are clear and provide step by step guidance. We also love the fact that this software is cloud based. As we travel to school based dental clinics throughout SE Minnesota, we can access patient charts from any location within our outreach program.

Cons

We have not encountered any issues with Curve Dental so far

“Best Dental Software I ever used!

Pros

The smooth and simplicity of this software make life a lot simpler. I also like the responsive customer service whenever an issue arises. they always have a solution.

Cons

Honestly it has everything we need to run a successful practice!

“Manager

Pros

Its easy to use for general tasks and training for appointments and accessing other parts of the ledger is straightforward.

Cons

The billing ledger and insurance processes are not very user friendly mainly for staff members who are not familiar with the software.

“Cloud Based Dental Software with Superb Support

Pros

The support is top notch. I can reach out anytime, and the team will guide me through any problem I face. They are always very helpful.

Cons

Adjusting to some of the billing changes was a bit hard.

“Easy to use and Customer Service is top notch

Pros

The software itself is user friendly and very easy to navigate. Any issue we have encountered has been promptly resolved within a day. The addition of Curve GRO has been a lifesaver as it eliminated the need to double notate everything in correspondence with our old program. The ability to edit and create different reports has greatly aided in business analysis and patient management.

Cons

I wish there was a way to make certain fields of patient forms "required" and it would be helpful if self scheduling could be based on a block of rooms rather than just one room. We often overlap and forget to block off the room it pulls from.

“Highly Recommend

Pros

Curve is a fantastic software for practices with multiple locations. It simplifies management across all locations and the reporting on a daily, weekly and monthly basis is streamlined.

Cons

It would be great if they do something to make it more pediatric and ortho friendly. Having options like "mother" and "father" instead of just "contact" or "patient" would be fantastic. Reports need to be adjusted to exclude parents from active patient counts. A payment plan option would be beneficial. Ideally the software should cater to both pediatric and ortho practices but at the very least, it should allow the setup of payment plans for ortho contracts, which is currently not offered. As a result we have to use separate software foreach specialty, which is less than ideal.

“Not recommeded for public health facility

Pros

Charting is simple with this product and the customer service is superb.

Cons

As a public health facility, we need to track different payer types which is currently not possible with Curve. Moreover we require more options for running different types of reports.

“Switch Now!!! - A wonderful all around dental system - No Regrets!!!

Pros

Integration was seamless and data transfer was flawless. In the beginning I had reservations about using cloud software but it turned out to be fantastic! The support provided is exceptional and they genuinely listen to suggestions and implement them to enhance the software.

Cons

Curve is constantly improving but it could offer more functionality like third party add ons for patient communication and outreach.

“User friendly system with some features to be desired.

Pros

Learning and using the system was not an issue at all. Also the features I liked the most is that is cloud based.

Cons

We have 4 separate locations on the same system but we can't select one specific office consistently such as providers or specific tags.

“Very pleased I made the transition to modern cloud-based Curve from my old industry standard softwar

Pros

The support and training provided by Curve team are exceptional. They are always available and even have a ticket system within the software for non urgent issues, questions or suggestions. I wish more companies did this. I also like their inclusive claims management and reasonable pricing for the features, which is actually lower than what I used to pay for my previous "#1 industry leading software" that required piecing together similar features. Transitions are always challenging but Curve ensured our success, and I'm amazed by the frequent and impactful software updates they provide (monthly) at no additional cost. I suspect some legacy software vendors don't offer this because updating every server and workstation can be a hassle (time consuming, frustrating, and often results in post update issues). Curve eliminates all these problems by updating seamlessly in the background, making the new features "magically" available without requiring my time to manually update each station. Time and frustration are saved with Curve.

Cons

The clinical notes are reasonable and it is possible to create templates. However I wish there was more flexibility in creating response based templates. It is a minor concern of ours

“We love Curve!

Pros

The software is highly intuitive and incredibly easy to use.

Cons

It would be great to have the ability to add X rays sent by patients directly to the imaging section of their charts.

“Decent program few little bugs mostly great

Pros

While Curve has many useful features I do find the way families are linked could be improved. There should be an option to add notes that apply to all families if relevant. A pop up feature for all families would be beneficial as well.

Cons

There is a lack of family unity within the software and when I reach out for help I often receive responses indicating that they are still working on it. I don't see issues being resolved anytime soon.

“Curve

Pros

It's easy to use and navigate through the charting and patient entry processes.

Cons

Everything works great and I have no complaints. However the training could be modified to better suit a school setting.