Curve Dental EHR Software

Curve-easier, faster and the better way

Pros

Learning this software was very easy. The available choices and its setup were also simple. The prompt support from the team and the abundance of video/online assistance made it a cinch.

Cons

I find it inconvenient that I cannot directly email a patient their insurance response.

Fantastic solution for managing dentist operations

Pros

Curve Dental streamlines dental operations smoothly, eliminating scheduling woes, saving time and money, and reducing headaches.

Cons

Curve Dental operates on the cloud which means there is a chance of disconnection and uncertain operations. It would be beneficial to have an on premise option as well.

Product/Service is user-friendly and the customer support is excellent

Pros

The software impressive capability to provide cloud based visibility and support multiple locations caught my attention. It was also convenient to navigate and personalize with just a few clicks. Furthermore, the customer service was exceptional, always responsive and helpful.

Cons

So far I haven't bump into anything that I do not like

Customer Service is Slow if you have Billing Questions

Pros

The cost was reasonable which was a major factor for me. The setup process was also simple and it was effortless for the staff to grasp how to utilize Curve.

Cons

Contacting the billing department is nearly impossible. When I called I was directed to leave a voicemail and it took 24 hours for them to respond (but miraculously they did after I mentioned my experience on social media). Updating credit card information online results in automatic charges in US dollars. Apparently Canadians are expected to find some fine print that states "Canadians must call to update expired credit card numbers" I missed this detail and ended up paying in US dollars for months, only realizing the increased fee of $200/month due to the exchange rate. It is hard to believe that a software developer can't come up with a better solution such as providing different icons for customers of different countries to update their credit card information. The process of reaching the billing department is frustratingly time consuming. Curve would benefit from more folder functionality, especially for long term patients who accumulate numerous letters for scanned items like insurance responses, estimates, and medical history. After a few years it becomes challenging to locate specific letters among hundreds. Additionally when the internet or Curve experiences downtime, it becomes problematic as there is no access to patient notes or medical history.

Be Cautious

Pros

The softwares capability to access the cloud and accommodate multiple locations was truly remarkable. I found it fantastic how easy it was to click and customize everything. The customer service was outstanding, always providing prompt responses.

Cons

The cost was very high and they charged for every additional feature on top of the monthly fee. Adding a new doctor to the practice or having an extra user acquired extra costs. While this software seemed technologically advanced with its cloud capabilities and modern customization options, it lacked development in terms of management and report usage. Billing was confusing, and providing accurate quotes and collecting payments proved nearly impossible.

Curve Hero, One Database

Pros

Curve provides excellent resources for training new employees. We can easily manage patient records from multiple locations.

Cons

The integration of digital sensors needs improvement. We face daily struggles with our sensors communicating effectively with Curve Hero.

Great Software and love it.

Pros

The ease of use is out class. It is very intuitive and everything flows smoothly mainly when it comes to letters and notes.

Cons

The perio charting feature is confusing, inaccurate and does not meet industry standards. As a Periodontist, it is embarrassing to use this feature and share it with general dentists. Despite requesting changes, modifications and corrections to align it with industry standards, no improvements have been made.

Accounting errors constantly

Pros

The software is user friendly and it is effortless to navigate and access information.

Cons

The accounting and billing sections have errors with overpayment deposits and credits.

A Hopeful Future

Pros

The software has a modern and sleek interface. It surpasses server based programs and offers superior stability. Not having to worry about a server has been a great relief. The treatment planning feature is excellent, as are most aspects for clinicians. While not flawless, the constant updates are highly appreciated.

Cons

The software needs improvement in terms of details. It lacks detailed dental practice management functionality. The available pie and bar graphs are essentially useless as they don't provide meaningful insights or link to relevant information. The entire interface is a bit confusing. Integrating information similar to what Dental Intel provides would be a game changer for Curve. Other aspects of the program still feel like a work in progress. It would be beneficial to have better support for Fee for Service offices. Moreover, it would be great if the full site access were available on iPads instead of the limited mobile version, or even better, if there was an iPad app.

Ease of use

Pros

I like how easy it is for different staff members to use. The appointment scheduling and check out processes are quick for the front desk and the integrations flow smoothly and effortlessly.

Cons

The X ray automation process is very troublesome. The indication for the head of the household in relation to billing is a bit confusing too. Notes that are not written on the same day are recorded as if they were. Frequent updates with Curve Capture often disrupt our X ray workflow when we need it the most.