Hospital & Health Care, 51-100 employees
“Customer support is top-notch”
Pros
CX360 offers excellent customer support. They have a dedicated support team, great training resources and an online help center. This makes it really easy for us to quickly resolve any issues and get the most out of the software.
Cons
It is a bit complex, especially for businesses like ours that have limited technical expertise.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Medical Office, 101-500 employees
“Great software but missing a mobile app”
Pros
The software offers powerful analytics and reporting capabilities that give me valuable insights into customer behavior and preferences. Plus this helps me make data-driven decisions to improve the customer experience.
Cons
CX360 does not have a dedicated mobile app, which we feel like is a disadvantage to the companies that require mobile access to customer experience management tools.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Medical Care, 11-50 employees
“Easy to customize as per our requirements”
Pros
It is highly customizable whcih allows us, the users to customize the software to our specific needs. Which means we can choose the features we need and configure the software to meet our requirements.
Cons
It may not integrate seamlessly with some existing systems, which makes us put an additional effort to ensure proper integration.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Behavioral Health Care, 51-100 employees
“Easy to learn”
Pros
Very user-friendly interface that makes it easy for us to navigate and use the software. Plus this means we can easily get started with the software without requiring a lot of training.
Cons
CX360 requires some time for implementation, which may be an issue for businesses that need to quickly deploy customer experience management solutions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Mental Health Care, 51-100 employees
“Has a wide range of features but expensive”
Pros
CX360 is an all in one customer experience management software that offers a range of features such as customer feedback management, sentiment analysis, real-time monitoring and reporting. In short it is a comprehensive solution for managing our customer experience across various touchpoints.
Cons
Well, it is premium software, so it automatically makes it expensive, mainly for small businesses and startups like ours. So, it is a suggestion from our side that the price be considered so everyone can benefit from this amazing product.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8