softwareCx360 Software Reviews
5 Reviews
Overall Rating
4.2
5 Reviews
Rating Distribution
5
(2)
4
(2)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.2
5 Reviews
Rating Distribution
5
(2)
4
(2)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Excellent Customer Support
Excellent Customer Support
Pros
CX360 offers excellent customer support, including a dedicated support team, training resources, and online help center. This means users can quickly resolve any issues and get the most out of the software.
Cons
CX360 can be complex, especially for businesses with limited technical expertise. This may require additional training and support, which can be time-consuming and costly.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
James M.
Hospital & Health Care, 110-200 employees employees
Apr 20, 2023
Improve customer experience
Improve customer experience
Pros
CX360 offers powerful analytics and reporting capabilities that provide users with valuable insights into customer behavior and preferences. This means users can make data-driven decisions to improve customer experience.
Cons
CX360 does not have a dedicated mobile app, which may be a disadvantage for businesses that require mobile access to customer experience management tools.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Ashley.
Medical Office, 200-300 employees employees
Apr 04, 2023
Highly customizable
Highly customizable
Pros
CX360 is highly customizable, allowing users to tailor the software to their specific needs. This means users can choose the features they need and configure the software to meet their requirements.
Cons
CX360 may not integrate seamlessly with some existing systems, which may require additional effort to ensure proper integration.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Adam l.
Medical Care, 25-50 employees employees
Feb 15, 2023
Therapist
Therapist
Pros
CX360 has a user-friendly interface that makes it easy for users to navigate and use the software. This means users can easily get started with the software without requiring extensive training.
Cons
CX360 requires some time for implementation, which may be a challenge for businesses that need to quickly deploy customer experience management solutions.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Hailey.
Behavioral Health Care, 100-150 employees employees
Jan 18, 2023
Administrative Assistant
Administrative Assistant
Pros
CX360 is an all-in-one customer experience management software that offers a range of features such as customer feedback management, sentiment analysis, real-time monitoring, and reporting. This means users have a comprehensive solution to manage customer experience across various touchpoints.
Cons
CX360 is premium software, which means it can be expensive for small businesses and startups. This may make it difficult for these businesses to justify the cost of the software.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Christina M.
Mental Health Care, 51-200 employees employees
Dec 13, 2022
Filters
Excellent Customer Support
Excellent Customer Support
Pros
CX360 offers excellent customer support, including a dedicated support team, training resources, and online help center. This means users can quickly resolve any issues and get the most out of the software.
Cons
CX360 can be complex, especially for businesses with limited technical expertise. This may require additional training and support, which can be time-consuming and costly.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
James M.
Hospital & Health Care, 110-200 employees employees
Apr 20, 2023
Improve customer experience
Improve customer experience
Pros
CX360 offers powerful analytics and reporting capabilities that provide users with valuable insights into customer behavior and preferences. This means users can make data-driven decisions to improve customer experience.
Cons
CX360 does not have a dedicated mobile app, which may be a disadvantage for businesses that require mobile access to customer experience management tools.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Ashley.
Medical Office, 200-300 employees employees
Apr 04, 2023
Highly customizable
Highly customizable
Pros
CX360 is highly customizable, allowing users to tailor the software to their specific needs. This means users can choose the features they need and configure the software to meet their requirements.
Cons
CX360 may not integrate seamlessly with some existing systems, which may require additional effort to ensure proper integration.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Adam l.
Medical Care, 25-50 employees employees
Feb 15, 2023
Therapist
Therapist
Pros
CX360 has a user-friendly interface that makes it easy for users to navigate and use the software. This means users can easily get started with the software without requiring extensive training.
Cons
CX360 requires some time for implementation, which may be a challenge for businesses that need to quickly deploy customer experience management solutions.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Hailey.
Behavioral Health Care, 100-150 employees employees
Jan 18, 2023
Administrative Assistant
Administrative Assistant
Pros
CX360 is an all-in-one customer experience management software that offers a range of features such as customer feedback management, sentiment analysis, real-time monitoring, and reporting. This means users have a comprehensive solution to manage customer experience across various touchpoints.
Cons
CX360 is premium software, which means it can be expensive for small businesses and startups. This may make it difficult for these businesses to justify the cost of the software.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Christina M.
Mental Health Care, 51-200 employees employees
Dec 13, 2022